The tech was polite, on time and very thorough. I would recommend for sure. I will likely hire them for a new system install. read more

I scheduled an appointment with Greg's heating and air and their technician came out. Charged me the fee to come out and another fee to clean the coils of my a/c to check pressure of my refrigerant. Told me everything was fine and fed me a line that they changed a setting to make the A/C pull air less often outside the system which I googled later couldn't find anything on. Tinkered around for a while then left saying system would cool off in a couple hours. It's morning and the a/c is hotter inside than it is outside. Waste of money. read more

Very prompt response! Robert was the technician who came out and he was friendly, efficient, and knowledgeable. Would definitely use Greg's again. read more

While I did not actually use Greg's heating and air for service, I wanted to leave him a review because he responded to me personally at 8 PM at night with ideas on how to solve problems with my AC unit. It was only when I told him that I had already tried everything he recommended, that he suggested I call the office and schedule an appointment and he would come take a look at it himself. Talk about a unicorn in an industry that's known for screwing their customers over. Well done Greg and thanks for the help. read more

I received a prompt reply and the offer to come over immediately for $165 (evening hours) or they could come next day for $59 plus cost of new thermostat and whatever extra labor was needed. Issac showed up and went straight to the issue. He not only installed a new thermostat, but checked out/cleaned the entire system. He was very polite, thorough, and explained the software and the warranty. We will be using Greg's Heating and Air should we ever need another HVAC professional. read more

Greg's looking at our info to see if he can evaluate the issues in our house before replacing this perfectly good unit.

Had an AC emergency, Greg quickly came out with a tech and fixed the issue. Will definitely use again!

all and all 5 star service. Greg was able to explain to me what is necessary and what can wait for next year so I don't need to spent thousands of dollars before knowing for sure that it is needed. the AC live to fight another day... read more

The rep who gave me the quote, the technician, and the dispatcher were all friendly and professional. The rep did not try to use any high-pressure sales tactics and actually did the opposite, telling me that some of the fixes I thought I would need to my AC unit were unnecessary. The fixes I did choose he did not try to paint as urgent that I needed to pay for right away, but simply told me that IF the part eventually failed, it would be a bigger inconvenience for me to have replaced at the time. I would gladly do business with them again! read more

I cannot say enough about this company and its employees. From the first conversation with Jackie who answered the phone she was very professional, friendly and genuinely concerned of my situation. We're talking 90 degrees plus temps! She was able to schedule someone that same day. They show up introduced themselves and immediately began looking over my unit. They were very thorough and kept me informed during the entire diagnoses process. They determined that the unit was low in freon. We discussed options and we determined we should check for leaks in the unit. Went up in attic they opened the air handler to access the coils and thoroughly began to check for leaks using both bubbles and electronic sniffer. Mind you I was right there with them as they checked, unfortunately a leak was found. Again, options were discussed and I did not want to risk topping off the unit with freon just for the leak to get worse and repeat the process. I decided to replace the unit. They went inside the house to look at layout such as the return and outlets and questions like which rooms stayed warmer when the ac was on. I showed them the areas then they went back up in the attic to look at the duct runs for those specific areas. I was sent via email three units pricing to choose from. Two days later two installers arrived and they were very professional and polite and like the techs they provided all the details what they were doing to install the unit. The install was very professionally done. They cleaned up around the units. After a few hours the unit was up and running. I then get a call from one of the owners to let me know a tech was being sent out to do an overall inspection of the install and to measure temps and reset the thermostat and answer in additional questions. Totally awesome! After a few days I get a follow up call from the owners asking if all was going well and to let me know that he filed the warranty with the manufacture and a copy of that warranty was sent to my email. Two weeks now and all is running well. Folks if you have AC problems or need to install a unit you must look into this company. In my opinion you would be making a big mistake by not using them, I highly recommend them. You just don't get this type of service, professionalism and friendliness today. Pricing is very competitive but you just can't beat the service. Thank you Greg's AC and Heating. read more

Awesome folks to work with! I had an AC emergency at 6:00 pm, and started making phone calls. They had a tech available virtually immediately, who came and fixed my problem very quickly. Everybody was polite, kind, helpful, and knowledgeable. I would totally recommend them! read more

Great prompt service, maintained my old AC unit, answered all questions. Weren't pushy with sales. Seemed knowledgeable. Recommend!

I spoke with Greg last Friday. He was rushing out the door to go home and asked me to leave my contact information on a text so he could get back to me the next day. It is now Tuesday and I have not heard from him. I had the work done yesterday by a company who actually cared enough to show up. Greg gets a big fat zero from me. read more

It started out well, but.... I described my problem over the phone, that my AC was acting up and I wanted a second opinion on whether to repair or replace my system. An appointment for the next day was available and he arrived on time. He seemed to know his business, but just about talked my ear off, about AC repair and everything else under the sun. He took many pics and measurements and said he would pass the info on to "the boss," who would follow up with details. And then...crickets. After 24 hours, I texted to ask when I might expect to hear an estimate, but I never got a reply. Luckily, in that time I found a different HVAC company that was punctual, professional, *responsive,* and my problem is being addressed. read more

Our upstairs AC stopped working the day after Christmas (with guests at our house). These guys came out on a Saturday afternoon and quickly diagnosed and fixed the problem. Communication was excellent, technician was courteous and professional, and work was completed quickly with no mess inside my house. They also mentioned a couple of other maintenance items that we need to consider down the road, but there was no hard sell. I highly recommend them - thanks to Robert B for coming out. read more

They were able to come out about 2 hours after calling. Issac was my technician and he was very professional and took the time to explain things to me. I have very little knowledge of HVAC systems and he kindly explained things in a way I could understand. I also appreciated that he was able to tell me the cost of each repair as he diagnosed the problem so that I wasn't surprised at the end. read more

Had my AC glitching because of backed up condensation drain pipe. Contacted them a few minutes before 5pm, fully prepared to spend the night under the ceiling fan... by 7pm the pipes were clean and A/C humming. No emergency charge or any BS like that, no sales pushes, just a fair price for the value provided. Robert checked the rest of the system and said it was in great condition, and even gave me advice on how to avoid this call in the future. Fully recommend these guys! read more

Our AC failed and Greg came out on the Fourth of July to come and give us a bid. He was very nice to work with, and I really wanted to give him our business, but he was not part of the city of Austin total house rebate program for hvac replacement which does more than just replace the HVAC. I found him very easy to work with. He answered my questions and he was responsive. If we needed just an hvac or a REPAIR I would consult him. read more

OUTSTANDING! Our A/C stopped working, and the company we used to use in San Marcos is no longer reliable, the old man that used to be there isn't there anymore. So we called Greg's and they are fantastic. All they had to do was blow the clog out, but they did more than that. They tested it numerous times and found that the loop of the drainage wasn't good so they adjusted what the previous company had done and made it better. And there was no charge for doing that. Do you want your A/C to work properly? Do you want real workers, rather than kids? Do you want a company that knows what they are doing? Do you want a company that cares about their customers? If you answer yes then I guarantee that Greg's Heating and Air is for you. Aside from that, they have flat rates. read more

I worked with Greg and his technicians to receive a quote and I was extremely impressed at how thorough they were. Much more thorough than every other contractor who came out to look at the job. They measured everything, talked it all through with me, and really took their time. I will come back to Greg's in a heartbeat and would not hesitate to recommend them to anyone. read more

They recently replaced by home's HVAC system. While A/C troubles are never a fun experience, these guys charged a fair price, were honest, quick to respond, had excellent customer service & did great work. Jackie was so helpful in providing information about the work and relaying messages. Greg, Issac, Robert & Jose were courteous & knowledgeable, skillfully explaining complicated issues. I would highly recommend Greg and his team to anyone who finds themselves in need of some cool air. read more

Honest and reliable service always. My big thing is honest service with a smile and good attitude. Isaac, Robert, Jackie and Greg always deliver every time. Affordable and keep and track manufacturers warranty's to take advantage of savings for me. Thanks Team Greg! read more

Always a great experience with Gregs's Heating and Air. Isaac and Zachary are so thorough and knowledgeable.

Was not very impressed with this company. Our AC was blowing our breaker a few times a day and we had to go and reset it. After spending 15 mins outside "testing" they came back and said we could pay them 4k for new coils and coolant or 13k+ for a new AC. Called another company and they actually tried to fix our AC....diagnosed the problem and installed replacement capacitor and a new breaker in our panel just in case - we paid less then $400 for this repair. I can't help but feel like this company is just interested in the big pay day not actually fixing your issues... read more

Great customer service all the way from the person who answered the phone, the repair people, to the owners. Fair prices and prompt service!

Quick response and good service even after hour evening time. Detect the problem and solved to fix my AC problem

I've used Greg's maintenance services for a few years and the service is consistently excellent and reasonably priced. It's a small, local company and they give solid, reliable service in a pleasant, professional manner. I'm relieved to have found them! read more

Excellent team at Greg's. Isaac came on time for the service appt today and was very clear in his communication. Excellent attitude & customer service! Isaac set the right expectations and asked permission when it needed more diagnosis (of leak location). He is skilled & found the leak quickly in my AC system and shared the video. read more

After doing a internet search for the highest rated heating and AC around Austin, I chose Greg's due to their high customer reviews. I was very pleased with the level of service provided and also that the technician, Isaac, took the time to explain each test and the results in detail. They did not try to upsell me into a new, expensive HVAC unit. The tests showed that the air filter I was using was too dense and was causing the system to work too hard to pull air through the filter. Very inexpensive fix and this was all since fur the $59 diagnosis. Will recommend Greg's in the future. read more

I think I've done four previous Yelp review in 20 years. After my experience with Greg's Heating and Air today, I felt compelled to post this. My A/C unit blinked out last night. Anticipating the formidable challenge of finding a company that could resolve my A/C problem promptly, professionallly and at a reasonable cost, with dread and trepidation I hopped on Yelp to hopefully find a reputable HVAC repair company. After reading a number of reviews of several HVAC companies, I saw one clear choice - Greg's Heating and Air. Standout qualities were fast response times, outstanding communications, and honest work/pricing. I contacted Greg's via Yelp after 10 p.m. and received an immediate response. I was scheduled for a service call at 10 a.m. with a technician from Greg's. I received a text around 9:45 a.m. informing me that Robert (pic included) was en route and he followed up the text with a phone call. He arrived around 10 a.m. and it took him approximately 10 minutes to diagnose the issue - my A/C motor was kaput. He made a call to the office and then informed me that a new motor was in stock, quoted a price, and said it would be installed today. Music to my sweaty ears on a hot Texas day in August! Fifteen minutes later I got a text from Jeremy (pic included), another Greg's technician, stating that he would be by to install the new motor between 3 p.m. and 6 p.m. I received another text from Jeremy at 3:52 p.m. notifying me that he was en route. He arrived shortly thereafter and promptly installed the new motor. We all realize how far customer service has fallen across the board in the last few years. Unfortunately, we've grown so accustomed to being frustrated/disappointed dealing with businesses, we expect the worst. So when you have an experience with a company that does exactly what it says it'll do, when it says it'll do it and at the price it says it'll do it for, you're shocked. Greg's delivered flawless and seamless customer service along with superior communications and technical expertise. Bam! I certainly don't want any more A/C issues, but if/when another one arises, I will only contact Greg's Heating and Air! Thanks Greg, Robert, Jeremy and all the folks "behind the scenes" that make Greg's Heating and Air run like a well oiled machine. read more

Our upstairs unit was not working well at all. I called Greg's by recommendation from my son, who was very pleased with their work. In short order, Robert came out and inspected the system and determined we had a faulty damper. He measured the damper and then provided an estimate for a replacement. I agreed and the next day Jeremy came out with the replacement damper and performed the installation. He also inspected my a/c compressor letting me know all was within correct specification. Our house is cool again and I'm glad I called Greg's. read more

Top-notch service. I can wholeheartedly recommend Shannon, the entire experience was great.

Called Greg's Heating and Air first thing in the morning because my AC was working intermittently. They had a service technician out that afternoon. He quickly diagnosed that the float switch in my overflow pan was tripping due to water build up. He was able to quickly clear the drain line and get things back in working order. While it may not have been a big job or too difficult, the fact that in the heat of the Austin summer Greg's was able to send a technician out in a matter of hours speaks volume to why I am a repeat customer. I have had nothing but great experiences working with Greg and his team. read more

They were able to come within two hours and were super helpful in fixing our heater before the freeze! Small business! read more

Very easy to schedule. Technician arrived on time and completed the job in a thorough manner. He had great customer service skills.

Yesterday Greg's Heating and Air came out for my semi annual service check to get us ready for the long hot summer we are going to have. The two service gentleman that came were very efficient and checked everything. We needed a couple of pounds of refrigerant and the coils had to be cleaned and all components were checked. I feel very good about their service and will continue to depend on service. We signed up for their maintenance service which in the long run save us money on our aging unit. Thank you Greg. read more

Greg, and his team, go above and beyond taking care of our HVAC systems with honesty and integrity! We highly recommend Greg's Heating and Air. read more

We gradually became very disappointed with our long-time AC service company over the last couple of years so when our AC decided to take some time off the other day, it seemed a good time to move on. There were several on the internet that presented well and had many good comments. But I kept going back to Greg's. Tons of great comments, but there's something extra, something different there, too: Greg himself has years of experience and is knowledgeable and capable of delivering what one hopes for when hiring AC help, but there's also the sense that he loves his business and wants his clients to love it also. To that end the tech (Isaac, I think) could not have done more. Communicated arrival time and actually arrived even a bit sooner, showed great interest and intention of solving the problem, for starters. He was very thorough in evaluating the issue and meticulous in satisfying himself that the AC was working perfectly when done. In addition, I also appreciate the ease of contacting, the great communication, the time windows and the flat rates. read more

They are pretty professional, good communication and willing to spend time to investigate. Will use them again!

This company has been so professional. Greg and Isaac always respond quickly if we have any questions or issues with our HVAC system. They offer very fair pricing and are exceptionally considerate and thoughtful and clearly care about their customers. read more