The company was easy to work with on scheduling and quotes along with identifying rebates and bundle discounts from Carrier. The installation was seamless. They loaded an incorrect unit on the truck that the technician/installer recognized after the demo of the existing unit and instead of ignoring and installing anyway (sometimes challenging for a homeowner to know the difference) he called the company and went back to pick up the right one and was still able to complete the installation within a normal timeframe. Erick was very methodical & quick, yet meticulous (& didn't rush or cut corners after losing an hour to pick up correct unit) and payed attention to the details and cleaned everything up afterwards. Louis did a great job on the outside unit, new "pad", electrical connections, etc. ps... they handle registering your product, rebates and arranging the city inspector, who by the way, said it was a great installation job and loves to see installations like that. read more

After Alamo installed a new AC system for me, I noticed that the outside unit was louder than I had expected. Shortly after I called them, Chris Ellsberry and another staff member came to my house. They inspected all the work that was done and found that they could reduce the sound by adding some additional wiring outside. They were very customer oriented, spent hours at my home to ensure that the work was done properly, and they solved the problem. I cannot recommend enough, Alamo Austin AC. They stand by their work and are very responsive to their customers. read more

I had a great experience with Alamo Austin Aire. My technician, Mitch Reaves, was professional, knowledgeable, and efficient from start to finish. He clearly explained the issue with my HVAC system, walked me through the repair options, and completed the work thoroughly. The service was prompt, and everything was left clean and in good working order. I appreciated the transparency and quality workmanship. I would definitely recommend Alamo Austin Aire--especially Mitch Reaves--for reliable and honest HVAC service. read more

Our AC was blowing hot air last week so we scheduled a tech diagnosis appt for Saturday morning. Ivan called me when he was on the way to let me know and then arrived right around the time he said he would. He was friendly and very communicative throughout the process, explaining each step as well as explaining the hvac system in terms I could understand. He got us up and running again, it cost a bit less than I was planning for, and when I have other hvac issues in the future (I have an old system), I'll definitely call Alamo and will request Ivan's help again. Friendly, honest, and hardworking. Great experience. read more

I trust Adrian with everything around my house. He makes sure my air conditioner and heater are always working well. I recently had a critter in my attic gnaw through 2 cords that dealt with my air filtration system that Adrian installed. Adrian noticed this during my annual inspection. He just came back to replace the cords after I got someone to remove the critter. I just so appreciate that I can call Alamo and they figure out how to help me. read more

We were replacing both AC and Furnace units in our home. We received bids from 7 companies and thoroughly analyzed each for reputation, price, service plans, labor warranty, and more. Alamo came out on top, and the installation experience was proof that we chose right. They showed up on time, texted in advance, covered all the stairs and floors, cleaned up after their job was finished, and completed a 2-system replacement in just half the day. Great experience, we're very happy we chose Alamo. read more

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They got out right away. They were really friendly. Also, I felt like that were really honest. The tech told us that we could probably fix the issue ourselves for less $. I appreciate that he was willing to tell us that. I just wanted it fixed and was willing to pay, but it's cool that they were that straight up about it.. read more

Ivan is solid. He unclogged my condensant AC line the right way and installed a float switch on my upstairs unit. The PVC pipe has several twists and turns before it goes outside, so I did't just want compressed air blown in there as it could have caused a leak in one of the connections, which would be a disaster if if was inside a wall. So he used his wet vac and blew some air on the other end, but the pressure wasn't like that of compressed air so the pipes weren't stressed. He is knowledgeable and I'll ask for him the next time as he's down to earth and not FOS like soooo many AC guys. read more

Realizing that our AC unit was on its last legs a few years ago, we decided to dive in and invest in a new Payne AC unit today. Jason was extremely communicative, provided options, and was thorough in his explanation. I never felt pushed or "sold," and because of this, I will continue to work with Alamo for all of my AC and heating needs at our home! Thank you for getting this done BEFORE the Austin summer heat comes! :) read more

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My regular AC guy had a medical emergency and wasn't available. So I called Alamo. They arrived on time, and diagnosed the problem in line with what I already suspected that the evaporator coil needed replacing due to a leak. They were able to get me a new one in a day and get it installed. I recommend this company. read more

I'm giving the Alamo team an exceeds expectations endorsement. We solicited multiple vendor quotes after having a brutal experience with our warranty company over a multi-month period. Eric listened carefully to our challenges with the old unit, even when the unit was working. Eric is the only technician to calculate the air flow our system should receive, and pointing out our system wasn't pulling in enough air. Eric suggested adding an air intake in one of the bedrooms, and modifying duct work in another. I want to thank Eric for his recommendations, as they worked very well after the first night of testing! Eli, the installation lead walked us through what was going to be done so we were all aligned. All duct work was replaced. The team carefully hung the duct work avoiding the mistake of crimping ducts over attic rafters that restrict flow. Eli walked us through the post-installation. I carefully inspected after the job was done. It's rare for me to find a vendor that meets my high expectations, but Eli and team did so with flying colors. The clean up was amazing as well, which most vendors don't do well. All old material was loaded into their trucks. I highly endorse the Alamo team. read more

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We've been using Alamo Austin for several years and they always do a wonderful job keeping our systems running. We just had our upstairs heating go out and Adrian diagnosed the issue and had us back up running again with a new gas valve. Everyone I have dealt with at Alamo is always friendly, professional, and punctual. Their pricing is also competitive. read more

I should have written this review a few years ago but didn't get to it. Alamo did a great job for us installing a new Carrier continuously variable system. We are finally comfortable with one unit in a 2,800 sq ft two story house. The service after the sale has been phenomenal, we had trouble with the thermostat and the Alamo team replaced it even though the issue was intermittent and hard to demonstrate. During the sale, Jason was quick to follow-up with a detailed quote where I knew exactly what I was getting. We went back and forth a few times, but Jason's responses were always quick, accurate, and thoughtful. We did have a problem with the gas pressure in the unit overheating but Alamo was out the same day I called. I recommend them and will happily use them again. read more

We had Alamo come out to give a second estimate on a new system at a rental house after getting an estimate from Service Wizard, which we've been using lately for A/C service (and are happy with). The estimates came out approximately the same, but we decided to go with Alamo since they bid Carrier and Service Wizard bid Lennox (we like Lennox and have one in our house but they're harder to find service for). They also seemed to look more at the total system rather than just bidding an appropriate unit (according to Hope my architect wife, not sure what that really means) and had a quicker timeline. Installation went smoothly and on schedule and the system seems to be working well. We might try them for service too on the future since they seem to be able to get out a little faster. read more

We were able to schedule an appointment the day after I called and the tech was wonderful. I did a mediocre job explaining the sound we were worried about and in moments he had it diagnosed and began the fix. His work saved us from a potentially very expensive problem. I can't recommend them highly enough. read more

Great price for a great system, they beat everyone else in bang for the buck. I still had some unanswered questions about humidity and unit size, so I didn't move forward, but I strongly recommend you get a quote here. read more

My tenants reported a heating issue this weekend, in the middle of a cold snap. We were keen to get the issue resolved quickly. Alamo Austin was quick easy to communicate with, got someone out there quickly, and Austin (our tech) was able to resolve the issue in the first visit. I so appreciate the quick and professional service. Would definitely work with Alamo Austin again. read more

SUMMARY: Arrived within 30 minutes and got the central AC up and running in another 15 minutes, for $96 total. DETAILS: Air handler (inside unit) went out after a power surge during a storm. Called Alamo, Ivan arrived within 30 minutes, quickly identified the problem as a bad control board. Since he said a new control board would be about $700 if he could even get one (system is 30 years old), and knowing that I'd already intended to replace the whole system this month, he offered to hotwire it, bypassing the control board, so the air handler would run continuously, meaning I'd need to go to the outside AC closet to manually shut it off when I wanted to turn it off. Yeah, that's a hassle, but not his fault, and his solution gave me a functional AC while waiting for my new system to be installed. With many providers you'd expect to pay a separate repair fee after the initial diagnostic, no matter how trivial the repair, but he didn't charge extra for it. UPDATE: When Ivan left he told me to keep the condenser off for a couple hours so it could defrost. When I turned the breaker back on hours later, the condenser didn't turn on. I called the office, and the staff insisted that Ivan had left the system on when he left. (Not true, as I explained.) At least she didn't keep pushing back on that. She said she'd contact the tech. He called me, we did troubleshooting over the phone, and from that he concluded it was a problem with the breaker. I was skeptical because the breaker was newish, but I examined more carefully and realized it was a little loose, it had popped out of the panel a bit when I initially flipped it off. I popped it back in, that fixed the problem. And again, no charge for the troubleshooting done over the phone. read more

This would be a 5-star review if a couple of things hadn't occurred. I would, however, use Alamo Air in the future because they are doing almost everything right. I needed to replace an old HVAC system in my attic. They gave me a competitive bid. The technician, Mitch, was very personable and diagnosed the dying system rapidly. Even the diagnostic fee was applied against my purchase. Installers were available a couple of business days later for the job. First red flag was the two installers sizing up the job and commenting that they needed a third person but then not calling the installation manager, Chris. The result was an injury to one of the two and a broken shelf in my closet when they lost control of the furnace coming out of the attic, and this could have been a lot worse. I witnessed the situation and was stabilizing the aluminum ladder. Once they called for backup, Chris and two others arrived shortly thereafter. In the end, this was a 10-hour job that did require multiple people. The final incident, which is really the cause of my 4-star rating, was a roof gutter that was installed entirely wrong. I brought to Chris' attention a couple of days later. Rather than securing the metal between shingle layers and fastening it under the top layers of shingles, they drilled right through all layers of my new roof to secure the metal diverter. Chris also noted upon his return visit to make it all right, that they had used drip edge rather than a gutter. They also tore a couple of the shingles. The situation is more or less fixed, though not pretty, and does beg the question of why the installers didn't know how to do this properly and didn't have the right materials. But I give Chris kudos for cheerfully and effectively providing a solution. Lastly, the guys ran an AC test before they left but never ran the furnace test (yes it was hot but...). Chris took care of that as well and stayed to answer any lingering thermostat questions. He also provided a replacement shelf the day of installation and the crew would have installed it but I was too wrung out to start a carpentry project after a very long day. I have the shelf. I am want to give a shout-out to the office staff, Lisa and others. Not only did they register everything for me and handle the Austin Energy rebate, providing email copies of documents, I received a surprise envelope in the mail a few days later with paper copies for my files. Everyone was professional and courteous and easy to reach and talk with. read more

Alamo Austin Air Conditioning & Heating - Final installation of rain diverter after first try resulted in shingle damage and was improper. - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

Ivan and the other AAA staff couldn't have been more responsive, helpful, and professional in dealing with my problem/concerns. I was told by another tech (from L&S Mechanical) that I needed several hundred dollars of Freon for one of my almost-new ACs. I was suspicious so I called Alamo Austin Air - and couldn't be happier. They scheduled the visit for the next day, communicated twice in just a few hours before arriving, arrived on time, and then diagnosed the problem as new batteries needed in the thermostat (which they didn't charge me for). In under an hour, they fixed the problem, performed a cleaning service that I asked for, and were on their way. So happy I called these guys for a second opinion and didn't get "taken" by the other guys. Needless to say - I'll be using Alamo Air in the future! Highly recommend. read more

I wrote a review for them on Facebook, but I also wanted to write one on here as well. I have been using Alamo Austin Air Conditioning & Heating since 2019 and Adrian would always come to my house to work on my ancient HVAC system. It was 27 years old and this Spring, when he came by he delivered the bad news that the unit had so much wrong with it that it would run about $2k just to replace all of the parts on the old system. So my wife and I began the process of trying to find quotes for a new HVAC system. I am a firm believer in making sure to do your homework. One of the things that has always stood out for me in choosing to use Alamo Austin Air Conditioning & Heating is the fact that Adrian never tried to force me to buy a new system. In the past, when other AC repairmen would come over, within five minutes they would push me to invest into a new system. Adrian on the other hand told me "just keep this old unit running as long as you can, before putting money into a new one." So that right there shows that he is not trying to upsell me. Like anyone else, I've done a lot of research on HVAC systems, parts and I'm fortunate to have people in my circle to consult with. So after about two weeks of investigating and research I decided to pull the trigger, and go with Alamo Austin Air Conditioning & Heating to buy a new HVAC system. Not only did Matt (the installer,) explain to me the entire process (as did Lisa,) but he showed me where they were going to work on the unit so that it would also be much safer than the old unit was. It was a major job and took them all day to work on. One of the aspects that really impressed me was the fact that they also did a bunch of tests on the system both inside and out. So it was no a rush job at all. I loved the fact that they also went into the attic to make sure that no air was leaking and that the insulation would keep up nice and comfortable. What is so incredible about this company is that they are more like family than just a business. They get to know you, they actually listen to your circumstances (in my case we had some medical issues to contend with,) and they work with you. Additionally, my step father who is a retired contractor remarked that they provided me with one of the most detailed and thorough quotes for a new HVAC system that he has ever seen. When he came by to inspect the work, he gave it an A plus! So that is remarkable to hear that a company just goes all out to help you and make sure the job is done right. Therefore, my family and I will be customers for life. We now tell everyone in our neighborhood and throughout Austin, that Alamo Austin Air Conditioning & Heating is the company you can trust and depend on to be there for all your indoor air comfort needs. All I can say, is thanks and do yourself a favor, use these guys, they will do you right! read more

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I highly recommend Alamo Austin Air Conditioning & Heating to all residents in the Central Texas area. We have had great experiences though the process. Matt is amazing at his job. He gave us professional services for a unit that we haven't changed since 1997. We made the right decision and continuously support #alamoaustinair to all our friends and family! read more

This company still believes in a high level of professionalism and customer service. After a complete nightmare full system installation by another company (Mr. Cool), and a couple of repair calls to fix their own poor work that failed. I had no choice except to find a professional A/C company to fix Mr. Cool's mistakes. I first spoke to Danielle who listened to my problem so she could schedule the correct service appointment. Turns out the entire system installation needed to be inspected. Adrian arrived on time and started the inspection. He noted several things outside and inside that were not correctly installed. After starting interior inspection he informed me he could not continue due to the coils being frozen solid with ice. The unit had to be shut off so the ice could melt. I had to schedule another inspection for the following day. This time I spoke to another awesome customer service representative, Tracy. She was so nice I could almost feel her smile over the phone. She got me set with another technician and as before Austin arrived on time and ready to get to work. He was able to proceed with the inspection and told me the bad news. A valve on the coil was leaking coolant. It wasn't going to be a cheap repair. It was worth every penny though for the level of professionalism and customer service I received from everyone at every level. Thanks guys and ladies! I would not hesitate to call Alamo Austin in the future for any other A/C issues and I recommend them to anyone who needs service. I rate the service over 5 stars read more

I recently had my elderly and outdated HVAC system replaced by Alamo Austin and am very satisfied with their services. They are extremely professional and clearly explained all my options, kept me up to date on the process, and installed the system in one day, leaving the house pristine afterwards. They handled all the minutiae, including arranging for the city inspection (the city inspector even noted that they had done a good job) and filing the paperwork for my rebate with the City of Austin. My new system works fine and I can highly recommend Alamo Austin. read more

Alamo Austin Air Conditioning replaced two a/c and heating units in our house. Jason at Alamo said the ducting on our ancient system was too small and we didn't have sufficient air return ducts. So they replaced the undersized ducts with larger ducts and added two additional air intake ducts to help balance out the system. They replaced all indoor and outdoor hvac units, installed new pads for the new exterior compressor units, and they hauled away the old junk. It has been several weeks since repairs were completed. All of our rooms are heating and finally cooling correctly for the first time in decades. They were fast, professional, and a pleasure to work with. read more

Background: 3 years old AC installed and fixed by ChrisXXXX plumbing and AC at new KBhome. Problem: The Chrisxxx company replaced compresser bent the copper pipes thus creating Refrigerant leak to soldered parts, Pass the Two year Warranty on house. Solution: Ivan from Alamo found and fixed the problem. He was courteous, calm, and patient. Will contact KBhome to try to recover costs since their fault. Lessons learned: Pay for the Yearly AC and heater Maintenance so problems can be caught early. the Refrigerant was leaking for years , and Refrigerant are very expensive. read more

I have been using Alamo Austin on their HVAC maintenance plan for two years now. Adrian came out today to complete the spring AC check. He is an awesome tech. He takes time to explain what he is checking, why he's checking it, and offers tips to keep everything running at optimal condition. Alamo offers fair pricing and I will continue to request Adrian for all of my service calls. I highly recommend them! read more

Our air conditioner went out, right when things were starting to get truly uncomfortable (90s plus temps) and a "warranty" company that promises to fix your AC if you pay the monthly fees, told us not only was someone not available to even SCHEDULE something for at least three more days, but that it wasn't "hot enough" to justify an emergency call (it was 93 outside but felt like a humid 100). I had my elderly mother visiting and small children in my home, and it got so hot that we were literally POURING sweat even at 11pm at night, and had to have four major fans on us in one room just to get through it. I thought "I would rather pay a reputable company to fix this than go with the clowns I already use for my home warranty insurance" and that is exactly what I did. Thank God I called Alamo. They sent Miguel out who showed us our lines were frozen over due to a stuck damper and leaking AC equipment. He did offer to come back the next morning to get us back in shape, and even showed up earlier than he said he would. We had to order some parts, but he still put a temporary solution in place for our capacitor until he could get the right one. This got the air working again. They waived the visit fee due to purchasing parts, and even delayed the billing until the ticket was complete, which is unusual. Usually companies hound you for money the second they get there. They were happy to settle the bill once the parts arrived and installed. I trusted Miguel and didn't feel I was being bs'd or upsold or manipulated into some extravagant bill of goods that would benefit the company more than myself. Miguel showed up Monday, and they had the wrong motor. He apologized and had the right one by the next day. He put in a temporary solution by manually opening our damper, as well as the new install of a more potent capacitor and motor. Everything is working great and I will install the damper in a month or two to complete everything necessary. It is great to have peace of mind, due to Miguel being obviously very knowledgeable and the office staff being on the ball. Being able to trust what a company is telling you in this area is key, and I trust these guys. Alamo Austin Air is a great company. There is a reason they have so many 5 star reviews. I will only deal with them moving forward. Thank you! read more

Great install and price... we had a minor issue and they sprinted to fix it 3 months after install. Great people.

We are giving Jason and Alamo Austin Air Conditioning a resounding AAA rating and a big Thank You after we purchased our HVAC system with them. Jason answered all our questions patiently with great attitude - before, during and after the install. We also had them bring everything up to code inside and out for a great price. The install crew was so nice and efficient and knowledgeable, I felt we were in great hands with them. We completely recommend this company as they are a breath of fresh air in an industry that sometimes tries to upsell or rush decisions. The price quotes we got from them were very competitive and below other companies quotes, and we are definitely pleased we chose Alamo Austin Air Conditioning. They went to above and beyond to help us in our unique situation at no extra charge. We absolutely love our new unit. Give them a call, you'll be glad you did. read more

I have used this company twice and each time I was thoroughly impressed by the knowledge and professionalism. They are probably not the cheapest option but you know the old saying, you get what you pay for. Ivan, Miguel, Eric, the main office, everyone I have interacted with has been top notch and kept me in the loop each step of the way. Special shout out to Ivan, Miguel, and Eric for putting up with all my questions about the work being performed. Great team of people, I highly recommend. read more

I contacted Alamo Air due to our 3 Year Old Carrier Air Conditioner Unit Not Working ! I was extremely happy when I spoke with Lisa on Tuesday 7/5 that Ivan would be at my home on 7/7 by 8:30 am ! The Temperatures lately have been over 100 degrees ! Ivan arrived at my home and immediately came in to assess my problem. He made sure to put 'booties' over his shoes which is a nice gesture. He adjusted my 'Nest' thermostat and went outside to the Carrier Unit. Within a few moments he knew exactly what the problem was ! He replaced the Defective Part and checked the attic where the Condenser Unit is. All was good with everything. I appreciate everything Ivan did to repair my Air Conditioner. He is a Personal and Professional Gentleman who knows his job ! I can highly recommend Alamo Austin Air and their great Customer Service ! read more

Alamo Austin Air Conditioning & Heating - Alamo Austin Air Conditioning Van. Clearly Marked with their Logo - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

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We were so impressed with these guys. Same day service. Quick turnaround. Easy to get ahold of with questions or concerns. They even process the rebate for you. Overall, a fantastic job! read more

Summary: Very pleased with the work done. Erik Bell was our estimator. He made a thorough inspection. This included checking the breaker box to make sure our breaker and wire gage would be sufficient for the new unit. Erik made some recommendations, detailed in the quote, of some things that would save us some money. An excellent start. The team that came for the install was headed by Matt and included Moises, Nathan, and Dillon. My wife and I were quite positively impressed by their attitude and work. They worked well together, and the quality of their work was very high. They did the extra work that was in the quote, and made sure it was to my satisfaction. At all points in the install they told me what they were doing and why. The final inspection showed they were justifiably quite proud of the work they had done. The Carrier unit we purchased is very quiet, and seems to do a very good job of keeping a balanced temperature all over our house. Note that this work was done in the early spring, and I recommend doing elective work in the cooler season so that the techs are not so stressed. I have also found that providing a cooler full of water and sodas to show your appreciation for the workers does not hurt a bit. read more

Requested a quote for an upgraded thermostat (wanted one with smart WiFi capabilities). They quoted me over $1000 (see image of email attached) and refused to sell me the thermostat so I could install it myself or even tell me the cost of it. When I questioned the price they simply told me I was wrong. When I asked for further information on what the unit costs or what was involved in the installation, silence. Proceed with caution friends. Best of luck. read more

Alamo Austin Air Conditioning & Heating - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

SOLID FIVE STAR BUSINESS I came to Alamo Austin Air in somewhat dire straits after a failed HVAC installation by another company in Austin. Jason, Danielle, and their entire team truly did save the day for me! Jason, Danielle, and the team are extremely well-trained, professional, thorough, knowledgeable, and reliable. They took care of everything from paperwork to their expert and careful installation to scheduling the city inspector with great efficiency and ease. I can honestly say that I enjoyed my interactions with each member of the team every step of the way. I obtained quotes from multiple HVAC providers in the Austin area and was looking for a company that I could trust and rely on for the long term. I am happy to say that I chose very well. I am so grateful that I chose to work with the personable and professional team at Alamo Austin Air Conditioning & Heating! Alamo Austin Air truly exceeded my expectations. They are honest, good people... and I simply cannot recommend this business more strongly. Thank you, Alamo Austin Air Conditioning & Heating! read more

Asked them to quote a split unit for our bedrooms, they gave a better option to give better airflow without the split unit. Came in at a better price. They were quick to setup an appointment and we've already scheduled the changes they suggested . You get quality when you understand the value! read more

I don't usually post reviews but this one interaction really left much to desire. Two stars because the front desk person did at least hear my story. After listening to my story they told me to call the other company that I had been dealing with, which had only made my problem worse. Hence why I decided to get a second opinion. I am now left with a broken AC, a company that doesn't want to own to their mistake and a AC company that would not want to help. Not sure how that justifies their 5 star rating. I am not impressed by the kind of service I didn't even get. Thanks. read more

Erik from Alamo A/C came out to give us an assessment on our Air Conditioner. He wasn't pushy at all about selling me a new unit, just gave me the facts so I could make an informed decision. I felt he was very trustworthy. read more

We had them come out to give us a quote on new units. The minute they left our unit stopped working. This was Friday afternoon and no one will call us back. Heading into the weekend with no air conditioning. Even if they didn't cause the issue, I would expect an air conditioning expert to not leave a client site if the ac was really about to go out or already not working. This is truly nuts! read more