Karrar was great work with her made the process so easy Bought a brand new ram 2026 read more

was in today looking to get a new car. heather was very prompt in seeking to what I was looking for. very adamant about my concerns and the needs of my family. if I could give a higher rating, ABSOLUTELY! read more

UPDATE: I asked the dealership to help meet me half way and to do a proposal on another car. It's been over a week and I still have received no response. Today I reported Gresham Dodge/Time Auto and Stellantis to the US National Highway Traffic Safety Administration. SEE PREVIOUS REVIEW: The sales team reuses to meet me half way on purchase a new car and returning my car. they lowballed me on my lemon that they sold me. they refuse to take n any responsibility for knowingly selling me a lemon. it's disgusting and heartbreaking. the owner will not contact me. it's so unethical and not right. Do not purchase from this dealership! I have filed a complaint with the bbb and the us consumer protection agency. stellantis refuses to help me also. the lemon law doesn't apply since the car has been in for nine different things instead of three of the same things and its under warranty. biuyer beware of the scam and they will not help you after the purchase. they will not do the right thing. they do not care about their customers. ITS IMPERATIVE IF YOU HAVE ANY HORRIBLE INTERACTIONS WITH GRESHAM DODGE/TIME AUTO/STELLANTIS , TO REPORT IT TO EVERY AGENCY YOU CAN. They should not be allowed to do business. read more

Called to try and talk to an advisor 3 times over 3 days, leaving voicemails and messages. I was trying to talk to Keith about the recall on my vehicle and they never called back. Unprofessional. read more

I recently purchased a vehicle from Gresham Dodge Chrysler Jeep and ram And if i could give a 10 star review I could! My overall experience was amazingly easy I have never experienced such hard work and dedication from anyone in my life. My sales rep Heather and general sales manager Dante went above and beyond and gave me the best service you could ask for. it was truly the most honest/awesome buying experience I have yet encountered. They got me approved and into an almost brand new truck with a credit score of 550! I drove two hours to purchase after working a 10 hour shift and it was absolutely worth it. They have earned my lifelong business, I will only purchase through this company from now on. So if you're looking to purchase a vehicle head on over to Gresham Dodge, Jeep, Chrysler and ram. ask for Heather you will not be disappointed. read more

I don't leave reviews often but feel like it's necessary to share my nightmare before you experience the same. Coming from someone who recently purchased my 4th Jeep (first from this dealership) let me tell you to be prepared for a painful experience throughout. Dante will call you and make a deal with you over the phone only to change it after you've been at the dealership for three hours. Be prepared for them to try all the snake-y car dealer tricks in the book. Fast forward 90 days and being stuck with a car that is deemed unsafe to drive (with no fix available) they offer $27k for a car they just sold to you for $42k (and promised $42k was a "deal!"). KBB trade in value range is $6k - $9k higher. It's obvious they see this as an opportunity to take advantage of a customer who purchased a lemon from them. The mistake I made was not following my gut and leaving prior to purchasing my Grand Cherokee from Gresham Jeep. I've had better experiences getting root canals. Do yourself a favor and go to Tonkin or NW Jeep. Both provide superior experiences and they value the customer. Do not trust these guys! Genuinely the worst experience I've had buying a car. Feel free to message me and I'll be happy to share more details about my experience. If anyone is interested, message me and I'll be happy to share more details about my dealings with this dealership. read more

Luis is the best addition to the dealer team ! It was so great to work with him for refinancing. We literally gave him something impossible to work with and he came back with the solution! We were amazed by his dedication. He is great ! Keep it up Luis ! It was a pleasure to work with him! Made everything super smooth ! read more

Go anywhere else. I leased a vehicle from this dealership about 2 weeks ago for a car that was at another dealership. Signed the papers, put money down, and traded my car in. I was told the car would be delivered Wednesday (the following day) or Thursday morning. Wed comes around and they tell me Thursday. Thur comes around they said Friday. On Friday they tell me the car had more mileage than was disclosed and they can't lease it (not their fault but certainly not my problem, they pressured me to sign the documents before having the car in their possession). The car was also sold to someone else on Wednesday but they strung me along until Friday. For the first few days I was chill thinking they'd work to resolve it. They offered me similar cars (after I texted multiple times asking for an update) that didn't have most of the features I wanted. They refused to pay the premium to have the other options I wanted delivered even though the mistake was theirs to own. Don't work with a dealership that sells inventory they can't actually get and don't care to make it right. I had to call or text multiple times to get updates when they should have been reaching out to me daily to fill me in on what solution they were trying to find. How can a Jeep dealership not secure a Jeep?? When I came to get my car back they had the audacity to act surprised and asked if I still wanted a car.... Of course I do but they couldn't get it for me. I found it somewhere else and am picking it up tomorrow. read more

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Considering the circumstances from a bad experience elsewhere, they were fair in helping to get a much better vehicle overall. Don't usually go to dealerships but since we really didn't have much choice, we were treated well giving the best possible deal. read more

To start off with Dante who works there is a wonderful salesman and I do not blame him for my situation, but the dealership as a whole is trash and only rob you of your money. I purchased a Kia from them about a year ago now. About a month ago, on my way to Seattle my transmission died. After paying $700 to get it towed back to Oregon, I went to the dealership to trade it in. They get me into another car but tell me that as far as my Kia the "bank" wont take it so basically I can see if someone else wants to take over the loan or go into Repo after making my payments on time for a year. Not only did they not take the vehicle back I had to put down $1,000, on top of paying the following day to get my car towed from the shop back to my house. In the midst of all of this, they messed up on a section of my paperwork that they had to come to my job for me to resign on top of now calling me today to notify me that they realized my new car has not even been put through DEQ now and expect me to take more time out of my schedule between work, my son, and STILL figuring out how to properly get the kia out of my name without a repo on my credit. to be honest FUCK THIS DEALERSHIP. I have also made a complaint with the bank and they notified me that it is really not there decision to not take the car back, they are confused why after only having the car for a year, why the dealership just did not except the car back! read more

Best guys to work with. I love my Jeep! Great service, easy to deal with. Don't go anywhere else. read more

Gresham Chrysler Dodge Jeep Ram - Love my Jeep. Best guys to work with! - Auto Repair Near Me - Gresham, Oregon

Don't trust the salesman! What ever comes out of their mouth is just a way to lure you in and once they do your screwed. Especially the salesman MOE. He's a typical car salesman and beyond (con artist). He'll say things and promises things that he can't keep. BEWARE. of that guy. If this is the place where you really have to go then SEE MUSTAFA I feel he's more straight forward but who knows @ the end of the day he's still a car salesman . I should have known better and trusted my instincts. read more

Me and my wife went into trade in her Jeep Cherokee. The sales rep asked my wife what kind of vehicle she was interested in. She really wanted a 2025 Jeep Grand Cherokee Limited. Unfortunately, she had a lot of negative equity so the sales manager asked if we would be interested in an all-electric Jeep Wagoneer which had a lot of rebates. So, we test drove it and both the sales rep and manager mentioned they also owned one of these types of vehicles. During the signing my wife asked is there any special equipment or installation required for this vehicle. Both the sales rep and manager said no its just plugs into a normal outlet and it's easy to setup. After all the paperwork was signed the sales manager said she can pick up the charging station tomorrow. The next day my wife went to pick up her charger for the Wagoneer after work and the front counter person also reassured her that its easy to install and its just plug and play. When she got home she noticed that the charging station needed to be hardwired. She called the dealership and talked to different person, and they confirmed that we would need an electrician to install this type of charging unit, and it would be around $1500 - $2000 for installation. Never was it mentioned before or during the signing of the vehicle by both the sales manager and rep that this would require an electrician to be installed even after several repeated questions about if this required any special installation. Unfortunately, we will not be going back to Gresham Chrysler, Dodge Jeep & Ram ever again because they have completely lost our trust by using manipulative tactics and withholding information just to make a sale. read more

If you want to see what racism looks like and how some staff treat customers, this is the place to experience it. From the manager to the so-called advisor, I encountered arrogance, bullying, and very poor customer service. I decided to leave and received excellent service at another location. Ultimately, it's up to you to decide where you want to get better service. read more

so many problems after removing the dash to replace the heater core. We've had the truck in three times for separate problems that didn't exist prior. One of those was the sensor not engaging in . Could not turn the engine off. Quick fix apparently, but now one 10 times the engine won't start until you go from Park to drive. Tried to get an appointment and they are hesitant because of the former bad review for all of these problems. Great service manager, incompetent mechanics. Steer clear. We will take care of this when we return to our home state. read more

Heather was wonderful!!! I appreciate her hard work and for making my husband Nick's dream a reality. I also want to extend my gratitude to Dante as well and all the finance gurus. What a fantastic team! read more

Service department is the worst! Taking advantage of people seems to be keeping their lights on. When you can't even warranty a 4 month old battery that cost 500.00 things are bad!!! Avoid this service department if you can even call it that! read more

Expect to pay about $2,000 above advertised price on a new car. $1,500 for Lojack, you can get the same GPS tracking through Dodge connect, or get your own GPS tracker and App on Amazon for about $100. $300 for ally security etching (worthless). $95. for wheel locks you can also get on Amazon for about $25. They say these items are not removable. They say if you read the fine print it says dealer installed security options not included in price. If they are added to all new cars at their dealership, and you can't have them removed. This should be included in the advertised price PERIOD! read more

Our experience with Gresham Chrysler Dodge Jeep Ram was complicated. We had some issues with communication and egos, On both sides. We dropped our truck off for warranty work and the covered repairs did not match our expectations. After a troublesome time establishing communication and explaining our concerns we established a line of communication that met our expectations. We were working on a severe timeline and we were anxious about the completion time of our service. We explained this to each person we spoke with. I can write this review stating unequivocally that Gresham Chrysler Dodge Jeep Ram met, NO, Exceeded our expectations and our timeline. The work was done in a timeline that, in other circumstances, could not be expected. The service was done exceedingly well! Although our experience could have been completely different, the Team at Gresham Chrysler Dodge Jeep Ram did an amazing job turning the experience around and I would recommend their service to anyone with Mopar vehicles no matter where they were originally purchased. Thank you for working so incredibly hard to surmount the original miscommunications and ego to perform a heroic service. You have my gratitude. read more

I bought a brand new 2024 truck from Gresham Chrysler/Jeep/Dodge. I worked with three sales people during the sale. All of them told me 'contact me anytime if you have any problems'. Three weeks after I got my new truck one of the automatic doors stopped working. I emailed two of the sales people asking for help. No response. I called the lead sales person, no response. I emailed the sales manager: no response. I texted a different sales person, I saw that they read the text, no response. I called the service department; they were dismissive and said they'd call me back and schedule a time to look at the truck. They never called me back. So I went to a different dealer for the warranty work. Avoid these clowns. They have zero customer service. read more

1 Star - Disappointing Purchase Experience and Non-Existent After-Sales Support My recent car buying experience at this dealership was frustrating and time-consuming. The sales representative, Alexandra, while friendly, lacked knowledge about the vehicle and failed to provide timely updates. We constantly had to push for information on our trade-in, pricing, and what was happening with the purchase process. The negotiation with Dante was even more frustrating. We were told the website price was the price but he added $1090 for wheel locks and theft protection that we discovered weren't even installed. Communication was poor throughout. We weren't informed we couldn't take the car home until late in the process, due to a lack of available service people to prepare the vehicle. Waiting times were consistently longer than promised, including over an hour delay for the finance department. Post-purchase support is non-existent. We reached out to the customer service manager, Paul, with our concerns via voicemail and email. Three weeks later, they are "still looking into it". Save yourself the frustration and hassle - take your business to a dealership that values honesty, good communication, and customer service. This place needs significant improvement in all aspects of their sales process and after-sales support. Update: Apparently posting a bad review will get people to start calling you! It may not resolve the issue but I have a much better understanding of how far this dealership will go to cover their deceptive practices. They did offer to add the wheel locks and etching, which is something we didn't want in the first place, and they certainly do a good job of making it seem like they are going out of their way. I cannot, in good conscience, continue to work with a dealership that engages in what I perceive as dishonest practices. I had hoped for a resolution that would restore my trust, but unfortunately, that didn't happen. read more

Gresham - Jeep worst dealership ever. communication issues they even don't know how to talk to customer full of attitude and ignorance . You should do your due diligence before you walk into that door otherwise they will rip you off. they don't even agree the prices shown on their website. please choose another dealer. Vancouver/gladstone one is far better than this. read more

You will feel dirty and used if you buy a car from this place. I bought a 4Runner less than 90 days ago, paid 3,495 extra for a useless warranty. Sold me a car with electrical problems, shocks so busted they're not even attached to the vehicle, and then tried to say it wasn't their fault as the car was a repossession. Interestingly enough, the paperwork left in the glove box, showed the car originally was financed through fibre credit union to a nurse in Longview WA and was traded in for a new Jeep vehicle. They also claim that the eyebrow lights that do not work on the 4Runner limited are not stock, they are in fact stock. They have a service department, do they not have a rack to put a vehicle on and do they not know what shocks look like or where they're supposed to be attached to the vehicle? Do they not know that cars have different options or trim levels? I feel dirty, as if I got used up like a dumb idiot. This place is sleazy, slimy, they do not care. They will actually just lie. Say they're transferring your call and hang up on you repeatedly. They want your money, want you out the door and never want to see you again. Do not buy a vehicle from this place. They do not inspect the used cars they sell, or they do and knowingly will sell you a worthless piece of junk. *** Edit to add, they did offer to pay half of the cost of repairs to have the shocks fixed locally or, I could take the car to them and have their shop fix it. I asked if they'd pay for the tow, the car is not drivable without shocks, it's 59 miles from my home to their dealership, they never called back. 1. Why would I want their shop, that put the car on the lot knowing it wasn't right or unable to diagnose needed repairs correctly to even touch my car again?. 2. They would only do this if I took down my post, and signed something stating they fixed the problem and I wouldn't write another bad review about them. They also refused to address the non working eyebrow lights, at all. So for the 500 bucks they offered, this post stands. They can fix it and fix it right or I can use whatever platforms I have to prevent someone else from being screwed over. You work hard for your money, think who you want to give it to. Oh, important to note, NBA players come in there and pay cash for new cars, our salesman was really impressed by this and thought we should be as well. Get over it. Sorry I'm just a working class, staff nurse, only 5ft 3, basketball was never my thing. Helping others is, helping others is not Gresham ,Chrysler Jeep, Dodge, whatever whatever's thing read more

Absolute garbage how they afforded the janky remodel is only because of the customers they scam. They bend rules and break laws and they know it. They literally lie and cheat to sell product according to many reviews on many places. Buyer Beware! read more

Buyer beware. Triple check your paperwork and get everything in writing. What the sales team tells you will not match what you sign. Also good luck getting a hold of a manager who can do something. I called 10+ times and always get a manager will call you back, only to never hear back. read more

If I could give them 0 stars I would. These people are the epitome of slimeball car salesmen. My daughter bought a used car from them, it broke down before she made the first payment, instead of offering to fix the problem they tried to put her into a new car at the value of the car now that it is broke down, run her credit again and of course reminded her she didn't purchase the warranty. Trash. read more

DISABLED VETERAN'S BEWARE!!!!!!! I purchased my 392 in the summer of 2022 from Gresham, Chrysler Dodge, Jeep, Ram. I have brought it to this location for its all its scheduled routine and periodic maintenance. The sales team and most of the service staff have been a pleasure to work with the acceptation Keith Weisgerber. Over the last few years of service there have been several issues when my vehicle was returned to me after service. Some issues were more serious than others (like not fully seating the oil filter) causing a major loss of oil, and having random tools and rags left in my engine compartment. When I would bring this up to Keith, I would get an excuse, in a condescending tone, and I would give him the benefit of the doubt as I listened. These are new mechanics, and they are still learning the ropes, is what I was told. Well, having worked in shops and on flightlines, I know that there is a QA process in which a senior mechanic reviews the work that was performed and signs off on it, approving what was done is. This means that a senior mechanic is physically required to inspect the work done. So, they should see when tools are left in the engine bay and when oil filters are loose. The fact that there are so many issues when I got my Jeep back from service tells me that there is a disconnect somewhere and I believe it starts with the customer interaction. In hindsight, the smugness I received from service staff was inappropriate. Recently, I scheduled an appointment at a different dealership as I was tired of the poor and rude service representatives (specifically Keith). The work that I had performed was service to the transmission and transfer case and I have to say, the experience was world's better than I have ever experienced at the Gresham location. Every service representative that I interacted with was kind and friendly!!! They seemed happy for my business and didn't return my vehicle with extra parts this time!!!! I was treated with respect and dignity, which made me feel good about spending my money there. They have earned my business again, something that Keith of Gresham Jeep has never tried to do. In the last three years, I never felt the sense of appreciation that I felt at the Time dealership. I like spending my money at businesses like that, and businesses like that deserve my money, not ungrateful, disrespectful businesses like the Gresham location. I am thankful to have had these two drastically different experiences and want to share it with my fellow Oregonians and Veterans. Over the last few years of taking my Jeep to the Gresham dealership, I thought that the service I was receiving was the status-quo. Now having experienced service, from what is clearly a more competent, and reliable service department, I will never take my vehicle to the Gresham location again. The workplace culture that Gresham Jeep fosters, is not sustainable and stains our community. read more

I recently had the unfortunate experience of dealing with Gresham Chrysler, Dodge, Jeep, Ram, and I feel compelled to share my disappointing encounter with others. In all my years of purchasing cars, I have never encountered such a lackluster and unprofessional dealership. The transparency one expects from a reputable dealership was sorely lacking at Gresham Chrysler, Dodge, Jeep and Ram. Prices were vague and if you get PAUL JOHNSON make sure to run the opposite way. PAUL JOHNSON will look you in the face and without missing a beat LIE!! He attempted to extort thousands of dollars from me. Attempts to get a straightforward answer regarding additional fees were met with evasion and ambiguity. It became apparent that the dealership's focus was solely on making a sale rather than establishing a trusting and mutually beneficial customer relationship. The final straw was the financing process, which was marred by no explanations and what should have been a straightforward and transparent transaction turned into a convoluted mess, leaving me feeling deceived and taken advantage of. In conclusion, I cannot in good conscience recommend Gresham Chrysler, Dodge, Jeep, Ram, to anyone seeking a reliable and customer-centric car-buying experience. The lack of professionalism, transparency, and overall commitment to customer satisfaction make this dealership one to avoid at all costs. Save yourself the frustration and disappointment by exploring alternative options that prioritize honesty and integrity in their business practices. From my lips to Gods ears DO NOT GO HERE!!! read more

This is yet another two star dealership that would actually be a one star business if Yelp didn't require a minimum of one star no matter how bad a place is. I contacted the dealership through the dodge web app and expressed interest in a high end trim Dodge Challenger. Jennifer, the dealership "Internet Manager", a clerk who basically arranges to get you to show up at the dealership got back to me with the usual blah blah about how wonderful they are and how they will get me the right car at an affordable price. OK, talk is cheap. If you say you are going to make me a great deal on the car I already know I want, show me. For me, this is a very simple transaction. I know exactly the configuration I want and I know what a good price is. So prove to me that you are a great dealership and will treat me respectfully and like you actually value my patronage and it's just a matter of filling out your order pad and making me a compelling deal. What could be easier? My process, based on many decades of dealing with unresponsive dealerships is to have a conversation with the dealership General Manager or at least the fleet or sales manager. If someone in management isn't even willing to talk to me, a lowly customer looking to spend six figures on one of their vehicles, then I know to run, not walk away. The response from the GM? "I will have my new car internet manager Tylor reach out to you soon!". OK, message received 5x5. Dogs and sailors keep off the grass. Apparently the GM doesn't even know the name of his "Internet Manager". That or this is a floating title that gets passed around from receptionist to receptionist. In any case, nothing was ever heard from Tylor. Jennifer gets back to me a week later wanting to know when I can come in to give them a build order since they have none in stock. I reply, reiterating that finding a great dealership that will treat me wonderfully is currently my priority and lacking that, placing an order for a $100,000 vehicle would be premature. I once again asked if the GM, James Harding would deign to have a conversation with me before I drive clear across town to talk to one of their cheap suit sales sharks. This time the GM gets back to me with excuses and denying that he blew me off previously. And then makes me the not-so-compelling offer to place a build order for me that will "only" cost full MSRP plus $2,000. Providing, I presume, that I deal with one of his salesmen like a good little customer and don't bother him again. Such a deal! Any bets on whether I buy my Hellcat from this dealership? New vehicle (or used) prospects can do a whole lot better than dealing with these characters. They clearly know nothing about providing stellar customer service or anything close to it. You are a piece of meat to them. read more

I bought a used car from them a few weeks ago. Drove an hour & a half to see a specific car. Felt very rushed thru the sale. Within 24 hours I realized the gas tank door wouldn't open & water was coming from under the glove box. I tried to contact them to see if they would fix these items. Our sales person said to come in. I took time off work to see the service department & drive an hour & half to have them look at it. When I showed up the service department had no idea & were upset I was there & had no time for me. it was a very sad experience. I emailed the Sales Manger & General Manager asking for help with no response. Very bad customer service. Be careful buying from them! read more

I spent three days at this dealership and $112 out if my pocket to have a second shop do a safety check on the truck only to find out it had several problems that they said were absolutely fine on their "Certified saftey report" They lied about the services, lied about the repairs it needed replying to me that the oil and transmission leak and oil pan leak we're all "natural seepage" as if I just fell off a turnip truck!! The leaking oil was visible out the valve gasket cover seeping down the engine, leaking transmission pan gasket, leaking at the oil drain plug, plus 2 bald tires, all four tires were badly cupping, the brake pads were long gone and the rotors are warped. When I asked them to repair the items for my safe, drive 400 miles home they told me that it met their safety requirements, and that the truck was being sold "as is" even though they lied on the safety report.. Bunch of big fat liar's, and they wasted my time and most of all did not care about my safety. The following day, the Slim Shady's actually called me back four times to try to make me a different deal then finally on call four said they excepted my price I offered less costs to repair the truck that I gave them the night before.. I was DONE with them! I would never do business with Gresham Dodge ever again. To add insult to injury, when they were trying to make the deal the night before they " of course we will"reimburse you the money you paid for the second shop to do a safety check on it. I left disheartened, discouraged and insulted, but thankful they were at least gonna give me back my $112 out of my pocket. But in the end they did not.. They even played the old game "somebody's coming from Eugene to check out the truck at 10 o'clock in the morning, You should make this deal now because it won't be here tomorrow.. I told them they should go through the safety report I brought from A1 auto repair in Gresham and fix those items before the guy from Eugene gets there to buy the truck. I would never ever recommend anyone to buy a car from Gresham Dodge. Six closers, six liars the only person who was honest was my sales person Simon.. even he texted me to apologize. Stay away! And if you do consider buying anything from there, please please please for your own good get a second opinion from Honest 1 in Gresham, or another honest, independent repair shop, so you don't get ripped off! I would give them zero stars. I am a business owner myself. I would never treat my customers like that... read more

I took my ram truck in for recall service. I picked it up the next day with a dent in my door that was not there before, and they took no responsibility. Take your vehicle to a different dealership. I would not recommend this place. read more

This is our second trade in and purchase...they just get better! We are so pleased with our deal. Thank you so much Pat, Gary and Luke for a satisfying experience and happy results. Aloha read more

Gresham Chrysler Dodge Jeep Ram - Our new/used Ram - Auto Repair Near Me - Gresham, Oregon

Definitely don't recommend this dealership, after I purchased a vehicle and bought their "warranty" my car had an issue with the ac & tpms sensors. I've left 3 voicemails and tried calling during business hours to get an appointment for my vehicle to be serviced but no answer. I will be taking my car to another dealership to get it serviced and no longer doing any future business with this place! Take it from the other recent reviews & mine, to do business at any other dealership. read more

My service advisor Oliver J Norman is a pleasure to work with, finished my regular service on my pick up truck in under an hour! Definitely recommend working with him. read more

worse dealership I have ever seen. I bought a brand new dodge ecodiesel at 22.000 it stalled on the freeway with my wife and kids in the car. I towed the truck to the dealership and they told me that it's a fuel related issue and because the truck is just over 3 years old the warranty won't cover any repairs. it's only 3 years bumper to bumper and 5 years powertrain witch is not fuel related . so they gave me a bill for $8900 dollars to replace all fuel lines all filter fuel pump and all. They also had my truck for more then two months rip off . read more

My initial purchase was almost perfectly smooth. I would've overlooked the few not so great parts....... I was in and out in 3 hours. Great. I bought a 2021, in June of 22. Not what I thought I was buying so that's on me for not paying attention. Fine. I love my new Jeep. I opted for some extras including a package for interior/exterior protection which needed to be scheduled They waited almost two weeks to call me, and I'd mentioned it to my sales rep, the finance guy & ultimately emailed the GM before I ever got a call. Really?! I had let them know (with a photo) a few days after taking possession there was a small hole in the drivers seat (hello - the MOST USED seat) It was never addressed, and now I'm being told that'll be ANOTHER appointment... so, you sell me something (brand new, 21 miles) damaged & expect me to go out of my way to get it fixed (TWICE) when you had the opportunity, and possession of my vehicle? The "rental" I was offered was SO filthy I refused to take it being I'd just signed all this paperwork about brining it back perfectly clean or getting charged. The gal Aisha (sp?) in service took care of it, not a huge deal just time, waiting. My SiriusXM has never worked and I was told while my car was there for a couple days they'd figure it out. Sure buddy. Don't count on it. If you're buying a new car, you're gonna get 5 star service, but once that's over - you're going to be in apparently the SAME boat as everyone else in the hundreds of awful reviews. I felt bad reading the reviews because initially that wasn't my experience, guess I just needed to wait a couple weeks. I would not recommend buying here. read more

Do not take your vehicle here. They try to get out of warranty work, tried to blame cosmetic damage as what was causing the mechanical issues. Tried to say I was in an accident, which never occurred and then she had the audacity to call us liars. She is incredible rude, incredibly unprofessional, and incompetent to boot. The only way I got her to sit down and stop yelling to the shop that we were liars is by getting my phone out and taking her picture. Update: the mechanic that worked on the vehicle admitted that the skid plate damage (Yes, part of the skid plate was missing from a tree root, but the vehicle was NOT in an accident), could NOT be causing that noise. Kelsey got quiet after that, except to say that she would not apologize. I would expect nothing less from someone with no customer service skills. While I'm frustrated that I have to now take it to another shop to prove that the SKID PLATE is not causing the mechanical issue, at least the mechanic acknowledged that he did not think it was causing the sound, he just couldn't figure out what was. I will be making a formal complaint to Dodge about her. In the meantime, If I can save one person from this experience, then this post will be worth it. One thing that I've had to learned the hard way is that as woman and a person of color you have to be your own advocate, or else people (especially in the automotive industry), will walk all over you. That's unfortunate but true. This incident never should have happened. I realize that customer service isn't what it used to be but not even apologizing when you found out you were wrong and the customers that you YELLED were liars, weren't lying is over the top terrible customer service. read more

I had to take two showers that night after purchasing a car from here last week. This is the sleeziest place to ever purchase anything from as of today. I have purchased over 22 cars from here since 1999. As of today "Sammy" is the lowest low life of scum I have ever encountered in my life. I know I purchased the car but the after affects are unbelievable. I told them I did not want the "Lo Jack" but the said it had already been installed. I found out it was never installed so I went back and they refused to take the charge off. They also sold me another product called Ally which is essentially the same product as Lo Jack and "Sammy" refused to take that off also and Ally said I could not take it off. If you want to have customers for life treat them right!!! Do not take advantage of them. My wife refused to go back to sign some papers as she felt the "vulture sales men" who jump all over every one when they enter the property were disgusting. Honestly the worst purchasing experience of my life. Sammy is scum!!! read more

I saw an ad on their website for a leasing special about a Jeep Beach Edition for 449 a month with 3,999 down. I of course knew this would not include taxes and fees. I contacted the dealership and texted regarding the vehicle and stated my finances and my trade in. Was transparent about only having my trade in equity as a down payment. My trade is was valued at 30k to 33k. After test driving the car I asked to crunch numbers. They refused to give me estimates without running my credit first. I asked multiple times to just give me estimates first to see if we could get close to my desired payment, which was the 449 lease special. Eventually I gave in and just filled out an application. They still didn't come back with any number print outs from the bank as is normal for car dealerships. It was all word of mouth. The numbers were double the leasing special and they told me I'd have to put 20,000 down to get to that price. I asked again about the leasing special and I was ignored. The finance manager came out and said "I can dream of having a Lamborghini for 900 a month, but that doesn't mean it's going to happen." I immediately walked out. And I can only imagine this treatment was because they thought they could scam a young woman who just wanted the pink jeep. I went to a different Dodge dealership the next day and was able to lease a more expensive Jeep than the one at Gresham Dodge for exactly in my desired payment range and also was provided lease estimates before they ever asked for my credit, without me having to ask for it! Which tells me the numbers Gresham Dodge was throwing out had nothing to do with the vehicle and finances, and everything to do with scamming me. read more