So my wife gave them a bad review because of Dr. Reddy's services and they sent her a letter saying…read morethey will not be providing her any medical care after that. Instead of fixing things, they care more about the fake reviews that they just write good stuff and give themselves five stars, they did insurance fraud by charging her $1000 and she kept paying for every visit, they have her allergy shots on them for one year and they're not even giving that back. They over charged for the services that wasn't even provided please save yourself you don't want to risk your health with this doctor.

I came to Dr. Reddy's office here for several months and had treatment covered by my insurance…read morewithout any issues the first few times, but then the last 2-3 visits his Tax ID no longer matched up with Aetna even though he continues to be listed as in-network without any issues for others. They committed to call my insurance and help get it resolved before sending the bill to collections each time I called them, but they did not and never took the initiative to call me back after promising to do so before tossing it to collections. This seems to lack adequate professionalism to me as someone who has never otherwise paid a legitimate bill late.

This place and the office staff is so frustrating to work with. Before your appointment they have…read moreyou fill out a comprehensive allergy form, after filling mine out I continued to get texts reminding me to fill it out. My appt was scheduled for 2pm, and I got a reminder text the day before for a 2:30 appt. Assuming I wrote it on the calendar wrong I called to confirm, the woman on the phone told me my forms were complete and confirmed my 2:30 time. Arriving at 2:30 I was told my time was at 2pm, and that the consultation time and allergy test time was scheduled differently. When I asked why the woman on the phone confirmed the later time without informing of the correct earlier time I was just told "oh, that's just a call center, we were going to call you and see why you were late but we got busy checking people in" I couldn't be rescheduled later that day for the actual skin test, which was frustrating after being off of allergy medication to prepare for it and having constant reactions, so I asked to be rescheduled the following day at a location closer to my home, however I tried to clarify if it would work as my insurance requires PCP referrals, the receptionist told me that I didn't need a referral even after being shown the insurance card saying "referrals required". I was rescheduled For the following day, and then called by THAT location saying I needed a referral. I was then rescheduled for the next day at the original Allen location. Upon arrival at my appointment, on time this time, I was asked why I was rescheduled again and was told "you shouldn't have been because you don't need referrals" and then asked to fill out the paperwork that I had already been told I had completed. I was then sent to Quest diagnostics to complete labs, and I had been given the incorrect paperwork and was unable to even do the blood test to tell me what I was allergic to. Complete waste of time trying to work with this office.

I've been coming to see Dr.Santilli for years and he is kind and listens well. I'm allergist is…read morequite a bit of things through out the year and we are working on getting me to a point that my symptoms are manageable.

I've been coming to SWAAC in McKinney for allergy/immunotherapy for over 5 years and have recently…read morestarted my son on a similar regimen at the Frisco location. The overall quality of care is excellent and the support the staff provides is personal and helpful. Both locations are open, clean, and welcoming - esp for Southern folks who appreciate unapologetic Southwest decor of horns, horses, and crosses. They also have a separate room for children with a TV and activities. I strongly recommend this practice to anyone interested in overcoming their allergies.

Update 8/22: On 8/20 I called the Allen location because at…read morethis point it's been 3 weeks and the McKinney location has not returned my calls. The girl who answered was nice and she had Andres call me later. I spoke to Andres about this horrible experience. I inquired why in 3 weeks and 4 voicemails not one person reached out to schedule my son to be seen. He gave me the reason that they are busy and backed up with calls. An unacceptable excuse. To tell me that for 3 weeks not one person was able to call me back. If they are backed up on calling patients back for 3+ weeks, then they have a more serious issue. It is never acceptable to not return a patients call or to get them in to be seen. My son's epi pen was expiring and they didn't care. They wouldn't even issue me a new pen without my son being seen even thought this was all completely their fault. This is the worse facility with the worst staff. I will never recommend anyone to this place. Update: I've left a few more messages to this center and still NO call back. I even called the number Andres provided on my original review and no answer. It doesn't ring. This facility should be under investigation on how they are treating existing clients. My son is a current patient here. I have been trying to schedule an appointment for him to be seen to get his school form signed and new epi pen prescription and no one has been answering or returning my voicemails to get me in. I left 2 voicemails and have been calling different hours of the day and no one in the office answers. This has been a horrible experience to where I'm now looking to transfer him to another allergist.

I would not consider going to this doctor…read more I was attempting to park near my veterinarian office (on the backside of his facility) to drop off my sick/dying dog. Dr. El-Hag approached me in his vehicle and berated me for parking in "his spots". I told him there were no signs indicating I was using his parking and that I was a patron of the complex, I explained I was dropping my dog off because she was sick. He continued to tell me it was "common sense". I told him to call the police and or have my vehicle towed if he felt necessary. Dr. El-Hag then went into the veterinarian office where he made a scene in front of me and other patients. When he came out he yelled "YOU ARE THE PROBLEM" in my face. He is not a kind person.

I've been taking myself and my 2 children here for 4+ years. My wife does not attend, and when…read moreallergens are bad in the air, we can all tell the difference between how we react and the difficulty she has to go through. I highly recommend this practice.

Nurse practitioner Kendall Reiter is by far the best healthcare provider I have ever experienced…read more She is caring, sincere, and thorough! I highly recommend her to all!

It's been a nightmare, fighting fraudulent charges, as well as billing errors…read more I was in and out of this facility in 10 minutes, yet, they billed me for my co-pay (paid upfront). Then, they also billed me for surgery, x-rays, and labs! I didn't have surgery, I didn't have x-rays, and I didn't give any blood! The doctor was completely rude, I would never recommend this place to anyone!! How do these companies get away with such fraud? Taking this one to the m Attorney General's office!!

Terrible experience trying to make an appointment. I had an urgent referral from another doctor for…read morethis particular office. The staff person hung up on me when I mentioned an urgent referral. I called back giving the benefit of doubt that there may have been a glitch, only to be told that the next appointment was over a week out. I reiterated this was an urgent referral as I was flying the next day and the prescription meds had not cleared the barotrauma. She hung up on me again. As a follow-up to my previous experience trying to make an urgent referral appointment on 8/11 and being hung up on twice by the office staff: When my referring doctor's office called to assist, the staff hung up on them as well. The doctors here may be excellent, but the front office management is actively blocking patient care and damaging professional medical reputations.

Dr. Moore is a good doctor, but his medical assistant and staff are completely unprofessional and…read moreextremely rude. They refused to let me speak to Dr. Moore over the phone after I requested a call back from him, and denied refills on my rescue and steroid inhalers until I come in for a second visit this year. I was just in there in July of this year, and they want me to come in again 4 months later before they will allow refills. This is exactly what's wrong with the healthcare system - they hold medications hostage unless you pay for another office visit - within the same year! Completely unacceptable.

From the owner: Our Dr.'s take their time with you and realize that each patient is unique. They allow the time…read moreneeded for every patient so that they get the individualized care they need. We can typically get patients in same day for follow up visits or ill visits at either location.

My husband and I have entrusted our health to MAAC and have been getting weekly allergy shots for…read morealmost a year now. Although I have a bit of a fear of needles, our weekly visit for our shots has actually turned into a time we look forward to, thanks to the incredible nursing staff. Our shot nurse, Jill, provides us with our shots weekly and is truly incredible. She takes our health and her job seriously, by confirming any previous reactions, ensuring we have had our antihistamine and have our emergency epipens. As a busy adult, I appreciate this reminder seeing as at the end of the day reactions CAN happen and by her friendly check-in's it allows us to be prepared for a reaction IN office but more importantly an unexpected reaction once off the premise. I always feel like the best review or compliment is a referral and we have actually just changed our children from their pediatric allergist to MAAC also. Their patience and understanding with our littles gives me even more reason to rave about this staff. We literally trust them with our lives. If you're on the fence, I truly couldn't suggest a better place.

Don't go here, find an alternative. These people are not professional. They are gossipers and…read moreopenly hostile. They will talk to other doctors behind your back. And the only way you will find out they gossipped about you is if the other doctor they talked to reaches out to you to find out why they said what they said.I have never seen such an openly hostile, unprofessional and un-emphatic doctors office before. A doctor is supposed to be trustworthy and kind and symathetic. These people don't have any of that trait ! Forgot the fact that this is a doctor's office even a business is not this discourteous and unprofessional.

If I can give zero stars to this location I would. Victoria and her office manager were rude and…read moredid not schedule my son because they have terrible terrible customer service here. They hung up on me twice when I mentioned I will be giving feedback to the doctor about Victoria. I've been to this location and the doctor is extremely nice and professional, it sad that he has such unprofessional rude staff, who are racist and say things like "clearly you have a hard time understanding". They don't give clear instructions if the first appointment for my son will be a consultation or an allergy test. The worst service I've ever had in my entire life. Response: That is not what happened and I am A patient there you gave me a consultation on the schedule of different allergy shots I could take and how the first option would be a set of clusters. I will gladly find another clinic, this is not the first review of your rude staff. Have a blessed day.

This office does not deserve even a one star. After my allergy test, they told me about the…read moreallergy shots that I could get weekly for two years. Upon checking out I agreed to do it but then called a week a later to cancel the shots due to the time it required. I never heard back from them but they billed my insurance twice for treatment I never received. This is a small private office and they just don't care but get paid. Never going back or could I recommend this center to family and friends for any allergy issues. Be aware... don't sign any documents before fully reading it.