A coworker and I decided to stop by once we heard that the store was having an "Everything Must Go"…read moresale. Found out about the closing through a news article posted yesterday and we both figured the sooner we go the better options we'd have to pick something up. I've actually never been here and I didn't know it existed. Right now they have ALOT of Christmas decor from candles, wreaths, knick-knacks, throws, mirrors, pillows, artwork, etc. He ended up buying a mirror and a throw blanket and I got a sectioned charcuterie board big enough to wallop someone if I needed to for about $20. The staff were so polite and I watched them help other patrons out from measuring tape or lifting heavy items to the checkout counter. They said that the other location in Mandarin isn't closing, just their store. Hopefully they will be transferred. Sucks that this location is closing but I'm glad I was able to stop in and check out what they had to offer. Also got on the mailing list so if I do feel so inclined to go out to Mandarin I will!

MY FAVORITE STORE OF ALL TIME!!! Everything is so clean and professional cleaned and organized and…read morehas everything you can think of and plus the employees are friendly kind and helpful and and love it so much and give the employees lots of credit thank them and lots of things and they are well prepared and organized and fast and love it so much feels warm and cozy when you come in the the store and seriously bring ur mom friends family and anyone and it is awesome so amazing mind blowing big and so much space and beautiful my favorite stores of all time and I can come here 24/7 and never leave and come in with a nice smell of cozy and warmth and lovely it is awesome and the best place ever! From Lauren

Just dipped in here with my mother to get some ring sizers. We then walked walked around to see…read moretheir artificial flowers for wedding inspiration. I didn't see anything that I wanted but I did pick up the ring sizers and almost picked up some Marvel fabric, which I forgot that they had fabric now.

Everything is so expensive the staff is rude and mean and disrespectful I don't appreciate i! The…read moreservice is so slow they need more employees!

The best store ever the staff is awesome I love it so much so clean and organized thank you for…read moresharing your experience devotion to the community i appreciate your service support so always amazing i love so much remarkable you all deserve raises hugs thank you so much hugs i love the organization and clean absolutely beautiful in person i love coming here remarkable and incredible! From Lauren

I would be remiss if I did not compliment the outstanding customer service I received from Adla!!!…read moreshe took her time helping me find a pillow to match the one that I was getting. Not my forte she walked me through the pillows and helped me find the perfect match. You do not find that level of customer service any longer, so I was very grateful for her patience, understanding, and professionalism. Alda is now standing role model for others to follow with regard to customer service. HomeSense truly needs to commend her for putting the customer needs first. I watched her with other customers and she was just as friendly and helpful! You have a true gem in Alda!!

I shop here a lot, but it's the only Pandora store we have in Jacksonville…read more I am giving 2 stars because of the customer service. Sometimes the customer service is pretty good (not stellar), and other times it downright sucks. There's one girl in particular who is snobbish and always has her nose stuck up in the air. There have been times I've walked in (with only one other customer in the store) and haven't even been greeted. Perhaps you think I'm the one being too petty, but I have literally spend thousands of dollars on Pandora beads. I don't think I'm asking too much for someone to say, "Hello, I'll be with you soon" when I walk in the door. When we lived in Orlando, I use to visit the 2 stores there often and the customer service was phenomenal! They always went above and beyond to make sure the customer was happy. I just don't understand why the same can't be accomplished here in this Jacksonville store. Since it is an official Pandora store, more than likely, they will have the exact item you want in stock. They also will be able to clean your Pandora bracelets the proper way. Although, they always act like it's a bother to do it. Annoying. Other Pandora stores offer to clean my bracelets. At this store, I have to ask. I'll continue to shop here because I am completely obsessed with Pandora beads. If there was another official Pandora store in Jacksonville, I would definitely shop there instead and my rating for this store would then be moved down to a 2 star. I waited a while to write this review thinking they would get it together because it was a new store. But they have been open for well over a year now and it looks like the poor customer service is what it is. What's really sad, is when I lived in Orlando, I was always super excited to walk into one of the two Pandora stores. I always had such fun looking over all the beads with the store employees. Now, I actually dread walking into the Jacksonville Pandora store and it really, really sucks. =( I initially gave a 3 star rating when I started writing this review, but as I wrote more and more, my heart sank thinking about how awful my experiences have been here. So I took away the 3rd star and dropped them down to 2 stars. If, by some miracle, service gets better here, I'll update my review. But it's already been a year since they opened, so I really don't see it happening!

I had a very disappointing experience last Saturday on 11/18/2023 at the Town Center Pandora…read more I went in looking for a specific charm that they didn't have on display. So a wonderful associate named Nia, who was also helping another party of people at the time pulled out the associates book for me to look at so i could decide between which charm I wanted to purchase. However while i was looking at the book for a specific charm not on display another associate named Gabrielle slammed the book closed and snatched it away then continued chatting with another associate, not even bothering to ask if I needed any help or was I done with the book. Mind you Gabriella wasn't helping any other customers at that time. Because Gabrielle lack of customer service training, it ruined my entire shopping experience with Pandora at this location. I have absolutely loved all my previous shopping purchases at this Pandora before this experience on 11/18/2023 but no longer feel comfortable coming to the Town Center location. There's nothing wrong with pandora products however there customer service workers specifically Gabriella need a refresher course on how to help customers rather than just chatting on the clock with other associates. I'll be going to the Avenue Mall in the future for my Pandora purchases.

The store is spacious and always clean, and the staff work hard and are very professional. The…read moreseasonal decorations are well done and add a nice touch, and the restrooms are always kept clean. The parking lot is large and easy to navigate, making parking convenient.

Crazy busy most times, stopped for frames. Tons of imported stuff that's inexpensive and hobby…read morethings easy to see and purchase. Service ok seems always a delay for some reason at registers. Music could be updated while you shop to current.

I love this store so much the staff is amazing kind helpful the needs to be organized clean and…read moresome self checkout would be great! They have everything you need it is remarkable unbelievable amazing fun and have everything for any occasion thank you for everything the community i appreciate it so much! Keep being positive always have fun relax be passionate patience you can it i believe In you! Make you get here early before the crowds have fun! From Lauren

Stopped in while visiting…read more Had what we needed , employees were very friendly and helpful Great prices Easy to park and very clean Great job all

I was at Brighton on June 21, 2026. My salespersons name is Judy. She was FABULOUS. She was…read moreextremely helpful, knowledgeable and very sweet. I was ecstatic to find this location. I will visit whenever I'm in Jacksonville. Thank you Judy for being wonderful... Kelly W.

Welcoming atmosphere, high quality items to choose from…read more Along with amazing customer service Excellent staff, Mary, Barbara, Regina & Sam Thank you Ladies

They're never open. You can do curbside but how do you know what's in the store? You can't touch…read moreand select yarn or look through kits or products curbside. It used to be so much fun to go in and look around and choose something new.

Many years of positive experiences in both knitting and needlepoint from original store and owner…read morethru move and changes in ownership help materials and friendlyness have remained top marks