Came to this location after church to see if they dropped more discounts for their Keepsake ornaments. Lucky for me when we walked in, I saw a 70% off sign on all Christmas decor and ornaments. I was excited to see they had quite a bit left, so instead of buying all the things I wanted, I wound up buying just a few ornaments. I even let my kiddo pick out one, which he was stoked they had Minecraft ornaments. Service was friendly. We had Millie again and she was just lovely. read more

Very disappointed in this Hallmark store. Enter to try and find a musical card. Found three ladies that were working in chaos. Everyone wanted to pass the buck when I had a question and could not find anything for a daughter. Only cards for a daughter were childish funnies. I would think a daughter is a very large category for cards. Not so. More interested in doing their inventory than trying to help. Need to find a better card store Jax Beach . read more

I would give a negative star rating if I could. 4 older employees in the store and they were just talking among themselves. I spent over $130. Do you think the older lady could say thank you , enjoy your purchases ..... ANYTHING. Nope. Put my change in my hand , no comment , no counting my change back to me. Rudest employees ever. The whole time I was checking out the cashier and another one were complaining about how they had to inventory today. I've been to the Gretchen's Hallmark at Town Center where it's mostly younger people. Let me tell you the younger staff is very friendly and helpful and a pleasure to have to help. These older ones(and look here.. I'm 65 so I'm not prejudiced about age. I won't be back to that store. I work 13-14 hour shifts and wouldn't act so rude. Hallmark needs to have a mystery shopper go in there. Especially since it's a Gold Crown Store. read more

Very well kept store. They have diverse inventory with a helpful and friendly staff. Super cute gift ideas and a pleasant shopping experience. read more

I wanted to get a last minute Christmas gift for my friend who I was meeting for dinner in Ponte Vedra and since she loves Snoopy, I knew a Hallmark store would be my best bet. This location was along the way so I went online to see what they had and what I could place on reserve. I also figured since I didn't send out Christmas cards but received quite a few, I'd pick up some New Years cards as well. I found what I needed, reserved it and within 10 minutes of placing the order the store called me and confirmed that they had set aside the items. When I got to the store I decided on picking up a few more Snoopy/Peanuts items and browsed around. I found what I needed and headed to the register. The employee was very friendly as I picked up and paid for my Snoopy items. She even helped me update my phone number for my Hallmark rewards card. I heard a notification on go off on my phone when I was in the store but ignored it until I got in my car. Turns out that this Hallmark has Yelp CashBack and the notification was to let me know how much I'd be getting back. Cha-ching! Now I know where I can grab a gift or a card when heading out to the beach. read more

Because we only had 10 mins to shop at the Hallmark at the Town Center, my daughter wanted to look around some more. We were at the South Beach Regional Shopping Center doing some shopping and noticed this Hallmark, so we decided to check it out. Store is located between Ulta and Five Below. This store seemed smaller then Gretchen's Hallmark and their selection was different as well. I'm pretty sure every Hallmark is independently owned. We were looking at ornaments when a staff walked passed us and asked the lady next to is if she needed help. Within minutes, a different staff walked passed us, after saying "Hi" and asked that same person if she needed help. Eventhough we didn't need any help, thought it wasn't cool to not offer that same level of service, not even once. Normally I enjoy shopping at Hallmark but I wasn't a fan of this one. I won't be back and will stick with shopping at the Gretchen's Hallmark at the Town Center. read more

Children not welcome! Brought my two grandchildren, ages 6 and 4, to pick out birthday cards for their cousins. I stayed close to them both and made sure they were careful with the cards and returned them to their original slots. My granddaughter accidentally dropped a card, no harm done, and as we bent down to pick it up an employee of the store who had been eyeing my grandson suddenly came over, took the card he was holding out of his hand and told him not to touch them. I was standing within two feet of my grandson when she did this : if she had a concern she should have addressed me, not a 4 year old. I do not remember seeing any signs indicating that children are not allowed to touch anything : quite a few of the merchandise in the store is geared towards children. I put the cards back that we had picked out to purchase and let the rude employee know that we would take our business elsewhere. As an afterthought, I went back in and asked for the manager. She seemed to care less about losing a customer. read more

If your a person of color you will be discriminated. I don't write any bad reviews but today on June 10 2021 it left me angry for the experience me and my family had at this establishment. When I stepped foot inside the door I was immediately met with glares and stares from the two old ladies working there. Keep in mind me and my family were very professional and polite. When we were looking around we were constantly traced like we were criminals. As we were leaving at the corner of my eye I saw the two old ladies whispering and laughing at each other as they looked at my mom. Their whole demeanor changed when met with the person the same race as them but kept showing glares like they didn't want us there.This place is a unprofessional place that treats people of color poorly. As an Asian myself I am truly disappointed on how they treat people especially during these years of turmoil. read more

I went in searching for a card for my mothers birthday. I encountered the best customer service from the ladies working. They were so nice and helpful, really impressed with this business. read more