No Stars - I honestly have never seen a more consumer cheating system anywhere. I had my reservation on the Greyhound app, a hard copy of the confirming email, my driver's license and the staff would not let us on the bus. In fact the driver was ready to drive off with my luggage still loaded. Ten minutes after the bus left us standing there in shock, one of the desk staff tells us we could have purchased another set of tickets and dealt with it when we arrived and then says "well you didn't ask". I've never encountered a more ridiculous process or a ruder group of people. No advice, no offer of assistance or problem solving - no nothing. Entities like this deserve to go out of business. This doesn't even scrape the bottom of the barrel of stupidity let alone deserve a place to function in today's sophisticated business operating environment... read more

The big scam on Greyhound grand Junction colorado. If you need water by any change, DO NOT PURCHASE on the vending machine. They (Greyhound) are not responsable. Machine collect the money and do not delivery the products. Then you don't have any possibility to get your money back. Imagine if they collect $2 per Traveller and 100 traveler per day purchase product is 200*day=$73.000 per year. What a nice scam. IRS should review this kind of business. read more

Ever since my last experience Greyhound sent me a partial refund for the troubles I had. That is good customer service. I recently used it and it was the best ride because I had the new buses with Wifi and outlets. My advice to Greyhound is Wifi and outlets need to be standard on all buses and not just something where you will be lucky to get it. It made the ride a lot better. read more

Absolute worst customer service possible the short man behind the counter made it his personal challenge to be as disrespectful to every customer he could I have never in my life been treated so bad by such a large company customer service is the number one thing any company should focus on and the fact that that young man is still working there disgusts me he deserves to be treated the way he treats other people and see how he likes it nobody deserves to be talked to as though they are less then the person speaking I filed a corporate complaint and will do everything in my power to make sure nothing like this happens to any other families again. read more

Stop thru the Grand Junction greyhound station this may from las vegas, its a good station, little old but the staff is good. I was there for only 45 minutes and i had no complants. read more

If I could rate the Greyhound bus line a zero I would. My husband just sat in the Grand Junction station for over 9 hours waiting for a bus that was over 8 hours later to Denver. Excuse after excuse and ETA wrong every hour. No refund cause they said he rode the bus after all. Absolutely pathetic. Never ever again. read more

Sadly I Yelp makes you give at least 1 star. Grey hound is a horrible form of travel. There site would not let me purchase the ticket and when I called the first time the guy was very hard to understand but was trying to charge me $103 when he said he could give me the online price which was $77. When I tried calling again after using another browser like they recommended in the first call they were still very unreasonable. There prices randomly go up and I told them I was told I would be given the online price that I was trying to purchase and they still tried to charge me even more. Don't use Greyhound they are an absolute nightmare. I'm a college student who just wanted to go home for the weekend to see my family and now I am unable to. read more