This isn't my preferred method of transportation however it's cheap and gets me where I need to go…read more The station itself is essentially a large room with a central seating area and many side doors where people meet their busses. A ticket and information counter with a slow and long line can be found at the farthest end of the room. It's easy to navigate and see where everything is from anywhere in the facility. The waiting area has the cleanliness of a public restroom The bathrooms aren't the cleanest but they're tolerable (I don't cringe with horror when I open every stall door). They're usually on time and I haven't had any major issues with my tickets besides weather related delays. It's a pretty average greyhound station!

This was, without a doubt, the worst travel experience I've ever had!…read more My 77 year old mother and I booked Greyhound/FlixBus, and I even paid extra to reserve seats together. Our bus never arrived, yet the app continued to show it was on time. We received no notification, and there were no employees available to help. After spending hours trying to reach customer service, we learned we'd be stranded for over 8 hours. The problems continued throughout the trip. We missed our connection because of Greyhound's delays, customer service was unhelpful, and our replacement tickets no longer allowed my elderly mother and me to sit together despite paying for reserved seating. Multiple passengers were assigned the same seat numbers, creating confusion and frustration. The Richmond station was dirty, with rats running around the waiting area. On the bus, passengers openly smoked marijuana, the electrical outlets didn't work, and baggage loading was chaotic. To make matters worse, metal hardware protruding from my seat caused me hours of back pain before I realized what was digging into me. What should have been a straightforward trip turned into an exhausting ordeal filled with delays, poor communication, unsafe conditions, and terrible customer service. I understand delays happen, but the complete lack of communication, organization, and concern for passenger especially elderly traveler is unacceptable. I will never travel with Greyhound again and cannot recommend them!!

!!!! PERMANENTLY CLOSED !!!!!!!…read more This bus terminal no longer exist. It still pulls up on maps but it is simply an abandoned building. The only greyhound bus stop is at the Amtrak train station. Beware buses leave whenever they feel like it, they don't always stick to the schedule. They come late and leave early and will NOT notify of any delays or changes to the schedule. It's best to be there 1 1/2 hrs early. The Norfolk station is adjacent to the harbor park station, in the vicinity of the baseball stadium. 280 Park Ave Norfolk,Va 23510

I give this place a one star if I could give it less I would. I had the absolute most horrible…read moreexperience today with them the day before my birthday trying to travel to my family, I will never use them again. I have never been so livid about the way a company handled a situation. First and foremost you need to change your address for the Norfolk location on the internet it hasn't been that address for months now you haven't changed it I went to the wrong stop and because of that I miss my bus. I lost a ton of money traveling from Hampton to Norfolk by Lyft I lost the money on my ticket you offered no help no refund no anything absolutely despicable business practice

Got a ticket on the app and it told me to go to 'concrete slab across from Super Rico Restaurant'…read moreso I did. I called 3 times and all threes time I was told to stay put by super Rico even though I saw on the app the bus was at the terminal. She assured me the bus was coming to me. Well it didn't. I watched it pass me on the way to 95. They changed my ticket to the next day and the bus picked me up at the terminal. INFACT the bus didn't go anywhere the little notes said it would for the boarding points. Also, said my seat was in row 14 but there is no row 14 on the buses I was on.

We bought our tickets online on the Greyhound App. the tickets give the address of departure bus…read morestop to be 1400 Jefferson Davis Highway in Fredericksburg, but there is a note on the ticket to wait at the SuperRico Restaurant, but gives no address for the restaurant. We looked up the address for the Super Rico Restaurant and it is over a mile away. We tried calling Greyhound Customer Service and were told that they didn't know where we should wait for the bus. I tried filling out a feedback form to Greyhound on the App, but the submit button didn't submit my complaint. We are very disappointed with Greyhound.

I Googled "Greyhound bus station counter open near me" and this one came up. Went there and asked…read morerandom employee do y'all sell Greyhound bus tickets? She said no It's a bus hub for Hampton city transit buses. What a waste of my time, since moving to VA from NY they seem stupid and waaay behind the times! As if they're back in colonial days SMH

First this was my first-time using Greyhound and It will be my last. If I could give them a zero I…read morewould. My sister and I had a special event to attend November 4. I had booked our trip to Wilmington DE with Greyhound a few weeks in advance. My scheduled departure time was November 4 at 11:55 am from the Hampton Road bus stop. While in route I got a email stating the bus was late and would not arrive until 12:20, that was ok not too bad. Our scheduled arrival was for 6:20pm. Once we reached the Hampton Road station it was not even open, so we had to wait outside until the bus was to show up. Finally, when the bus arrived the driver stated his shift was over and a new driver was supposed to be taking over. There was no driver at the station, so the driver had to call his office to find out where was the driver and they were not even aware that driver wasn't there. We are there just waiting while they try to find out what's going on. It's almost 1pm now and still no driver. Finally, they discover the driver was a no show and they had to find a replacement driver. We were informed it would take a few hours for a new driver. Luckily, I was able to book a trip with Amtrak but had to use money I really did not have. (side note that trip was delayed also but I did get to my destination, but we were late). I learned that they had to call in a driver who was in Raleigh NC and my original bus did not leave until 8pm. Unfortunately, I had to use my return trip to get back home and guess what that bus was 2 hours late. I have been trying to call Greyhound for any type of compensation or refund and when I talk to anyone, they say it has to go through the website account through emails. I have sent emails and all they say is I can't get any refunds. Never again will I use this company.

Horrible customer service, rude, nasty workers. Filthy bus was not worth the cheap cost. I would…read morerather walk then ever use this company again.

Terrible terrible terrible. If I could give greyhound zero stars I would. Ride megabus or Amtrak…read moreinstead if you have a choice. Greyhound buses are regularly 1-2 hours late and a you won't ever speak to a human on their helplines. Worst bus experience ever.

They have a brand new bus that has leather seats, and I'm all for it. Everything still remains the…read moresame: clean bathroom with hand sanitizer, no rowdy customers, and a clean bus!

The buses are comfortable and clean. I had Steven the driver a number of times, very direct about…read morethings and very courteous, he is keeper. The first time took sprinter a young man with a ny cap from Brooklyn he as well on point. Overall no problems i told family friends you cannot beat the price and convenience.

The bus number 6 leaves early and didn't stop at Omni at water st today..while we were waiting.now…read moreI have to walk now.its a constant problem thanks

Also known as CAT…read more Who doesn't love a cat? I know I do. The Charlottesville area does not have too many people that require bus travel, except for maybe a few students whose parents were surprisingly willing to splash out for UVA but also surprisingly not willing to splash out for a car. Maybe kind of a control thing. Or just the fact that Americans don't drive very much. Oh wait. So what you have is the few poor people and then some normally rich students sharing Transit and it's kind of funny, especially when they get curious about, or scared of, each other. Luckily for them it's Charlottesville and not DC or Baltimore so they don't have to enter any truly poor areas. Charlottesville doesn't have any. Not like that anyway.

This is a long review. Scroll down to last paragraph for the TLDR version…read more I live on the edge of Virginia Beach and traveled from Norfolk to NYC, round trip. The fare now is $45 one way, $90 round trip. Upon entering the bus, it smelled mildly of urine, despite me sitting up front and of weed from another passenger who had gotten on. The bus was older and the shocks had cleared given up the ghost years ago. Because this is a Chinese line, this company caters to Chinese speakers or people looking for a cheap and reliable way to get back and forth. Customer service and cleanliness are not high on the company's priority list. There is a bathroom on the bus and it may or may not be clean or have toilet paper. I recommend you either bring you own supplies or use the bathroom in the depot before leaving. Get here 30 minutes early as you'll want to make sure you're on the bus first to get a seat or if you're traveling with someone and want to sit in the seats your assigned. Otherwise, the company does not enforce the rules. And riders are either ignorant or just don't care. It's a free for all with seats and this type of clientale is neither understanding, considerate or stable. Don't expect the company or other passangers to be accommodating; but the good news is no one will bother you if you leave them alone. Friendly reminder: print out the tickets before hand. There is a $1 charge if the depot has to print for you. There are chargers and usually free WiFi but don't rely to on the latter every time. Every bus is different. The seats are small and the arm handles arent adjustable. Be prepared to be uncomfortable if you are larger (either tall or heavy set). Bring the neck pillow, you'll want it for a decent night's sleep if traveling at night. This is a barebones ride but thankfully the driver will outpace the GPS, usually. My trip from Norfork to NYC arrived an hour early. I took the midnight trip leaving at 12:35am; we stopped once in Maryland to pick up a passenger and we still arrived an hour early, at 6:25am. No traffic and the driver sped. (The New York stop is 59 Canal Street, nearest metro is F Line). The trip back to Norfolk from NYC was similar. I took a mid afternoon bus and even stopping once for a 15 minute bathroom/food break, we made it in under 7 hours. (I also traveled on early Saturday morning, returning Sunday afternoon. Keep in mind, if you take a midnight trip, the bus will not stop for food, only pick ups. Day trips there is 1 stop for food/restroom usually at a gas station. There may be passenger stops). Should you use this service, set expectations extremely low. I would also try not eating or drinking in excess to avoid having to use the restrooms on the bus. Bring light snacks if necessary. There are also some snacks available for a nominal purchase in both depos. If you're sensitive to smells, motion sickness or need structure and reliability, do not book this company. This service is best for those who are flexible, value economy and can fend for themselves, ie be an asshole if necessary. As for traveling with children, it can be done and many people do. I have no recommendations either way. Only you know what your child can handle AND what you as their parent can deal with yourself. I sat by kids both times and they were well behaved. But I like kids and have children myself. I do think you should consider hygiene and prepare in advance in terms of hand washing, food, entertainment and bathroom breaks. Very young children may be ok. The bathroom is incredibly small, I would not count on changing a diaper there (but I've seen moms and dads do the miraculously when pushed to the brink of despair. However you would have enough space to do it if you had both seats to yourself on one side of the aisle). 2 stars solid. One for being cheap, the other for being expedient. Lost one star for not enforcing order on the bus, one star for being unreliably clean and the last one for unreliable customer service/services offered on the bus. There are other lines that are $10-20 cheaper and I would recommend those lines to unseasoned travelers or travelers needed and expecting higher accommodations.

This was an adventure for sure. First of all, on the basis of price, it is hard to beat $35 from…read moreNYC to Norfolk for a daytime run. Secondly, make sure your expectations are reasonable; then you should be ok. I would do it all over again because it was so fast and cheap. The skinny...the 9:30 bus to Norfolk left at 9:20. Yes, it left ten minutes early, and fortunately, I had arrived twenty minutes early. This meant that the first fifteen minutes of our trip consisted of the driver crawling around the side streets of Chinatown while some unlucky passengers caught up to the bus and were allowed to board. It was only fair. We made one stop for ten minutes the entire seven hours, and that was somewhere in New Jersey. Nearly everyone seemed to know the routine and disembarked to use a clean bathroom. I was seated near the front of the bus, and was unsure whether the bus bathroom was closed or it was just that passengers were highly discouraged from using it during the journey. (I heard both versions during the trip.) I chose to "hold it." Yes, it was an older bus and not the cleanest one I have ever been on, but it rapidly took me from A to B, and that is all that really mattered to me. We arrived in Norfolk ahead of schedule at 4:20 PM, and it was all good. I would not hesitate to go with New Everyday in the future.

Very good, prompt & courteous service every time! Pink Transportation is always my 1st selection to…read moreget me from point A to point B. They do get extremely busy, but they always make sure to get me to my destination(s) safely......which is most important to me!! I also like that their prices remain fair and there is excellent communication between their drivers and the dispatch base. Why ride with the rest, when you can ride with the best?!?! Thanks a mil, Ms. Pink:)

Called. No answer. Voice mail full? Won't try again. Not a good business plan for success.read more