If I could give them a zero, they would get it, I have had nothing but problems with these people one of their customer service representatives told my nephew that wasn't his bus, it was, then they wanted to charge $150 to rebook it and now that he finally got on it now they're telling me instead of picking him up in Riverside they're not stopping in Riverside. They're stopping in Los Angeles and my luck I'll go to Los Angeles to pick him up and he'll stop in Riverside, nothing but problems for the past week with these people they need to get it together read more

Nasty bus... dirty...disgusting stinky... ugh I feel like I stink I feel dirty this bus needs to be blown tf up!! I had to ride on this nasty, old, dirty, dingy, stinky, pissy, shitty, porter potty smelling mf for 6 hours! Greyhound should be ashamed of themselves. The young lady next to me said she rides often and she's never been on a bus this old and dirty! Zero stars if I could! read more

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Avoid this place! Had to come here for a connecting bus through FlixBus service to Vegas & ended up waiting 5 hours instead of 2. The staff was so incredibly rude, didn't care to help & a man (staff member) didn't hesitate to raise his voice at my mom when he wasn't even being asked a question. Seriously do yourself a favor...just fly, drive privately, or EVEN walk for weeks to avoid this place & these employees! read more

If I could give this place a negative star I would. mi mother who is a widow elderly lady was put on a direct bus from Denver CO on bus number 1638. In there stop this morning in Las Vegas they had to transfer to another bus, my mom had a few bags an luggage, no one helped her and she put a few items on the bus as she went to get the rest, the bus driver put her bags on the curb and left her. Now she has to wait for another 5 hours to get another bus coming to Los Angeles. This is totally uncalled for!! Who ever that driver was I hope they never treat your mother that way. You fool! read more

Let me tell you what happened to me on Monday 10/28/19 on bus 86837. Confirmation number 42670752. I planned on taking a Greyhound from Las Vegas to Anaheim. Well my bus driver executed some interesting maneuvers earlier in the trip which I'll get to later, but for now let me explain what happened when we got to San Bernardino. Our bus left the station, but couldn't drive faster than 5 miles per hour. So we barely made it out of the station, and the driver gets out and is on the phone. They decide to drive the bus all the way around the block to attempt to take it back into the station. Well it breaks down completely while making a turn about 3 quarters of a mile away from the station. They could have had us get out when the issue was discovered just outside the station, but nope let's keep the passengers on a crippled bus and drive around the block. So we make the walk back to the station and they tell us 12 passengers can continue to Los Angeles in the bus that was currently departing the station. Well that's great for those 12 people that were heading to LA, but the bus I was on was heading to Anaheim. The staff presented us a choice; wait for the next bus heading to LA and hope it had enough room for all of us, then catch another bus to Anaheim. Or wait for the next Anaheim bus which wasn't arriving for another 8 hours, and hope it had enough room for whoever was left. So I looked at my 2 horrible options that were maybe going to get me home 8+ hours after I was supposed to get home, and decided to see if there was any public transportation that could get me home faster. Luckily a mile away was the San Bernardino Transit Center. From there I caught a Riverside Transit Authority express bus that went straight to Disneyland for $3.50. So I myself saved my day as opposed to Greyhound doing anything to help me or it's other stranded passengers out. Now for the interesting maneuvers the driver made during the trip. Well she missed he turn for the first stop which I think is the South Las Vegas strip bus transit center. So she made an illegal left into a parking lot, then backed into the street while oncoming traffic was flying by. Next she missed the entrance for the 215 I believe, so she made an illegal U-turn across double yellow lines. She couldn't make it obviously, so again she had to reverse with traffic moving pretty quickly. Then we get to Barstow and she can't back the bus at an angle like all the other buses in the lot. So I kid you not a passenger had to get out and guide her into the parking spot. She of course backed into the yellow concrete barrier that keeps the buses from going into the train tracks behind the station. So needless to say I'm never riding a Greyhound again. That's what I get for being cheap. I should have just flown both ways instead of taking the bus back. I can't wait for the Vegas-LA Bullet Train to get built. read more

Family is stranded in Vegas with babies hungry and tired ,now they are supposed to wait until tomorrow 6pm to take another bus Ridiculous everybody else got another bus but because they dont speak english they change thur tickets as they pleased read more

So after having great service on MegaBus from Omaha to Chicago a few weeks ago, I decided to take the MegaBus from Riverside to Las Vegas and meet my wife and in-laws on their way back from visiting my son at college. I planned the trip from my house using Metro to Riverside then off to Vegas baby. At this point, your thinking; uhh, do you know you are rating Greyhound Bus lines? Well, here is what happened, I did not reserve my seat until the day of and you guessed it, by that time MegaBus was sold out. So I needed to find an alternative and I had heard about BoltBus, a Greyhound subsidiary. Unfortunately, there were no Bolt Buses leaving in the time frame I needed so I looked up Greyhound. Greyhound service was twice that of BoltBus and MegaBus. On top of that, I could only catch Boltbus in Union Station and I had no desire to go to LA although I would still like to try the service one day. So I have to go to San Bernardino to catch this regular bus, although it did have hook ups and WiFi [again, very very slow]. I am a big guy and my ass was sitting on the seat belt buckle for four and a half hours. I had to squeeze into the little guy sitting next to me. Although from his reaction, he looked like he was cold and I am a big heater [just sayin]. I think it will take a week to forget the pain my ass is in. I still feel the belt buckle latch!!!! We got off to a bad start because we were waiting on another bus to bring 5 more people. We ended up leaving an hour late. We skipped our stop in Barstow so we were only 15 or 20 minutes late to Vegas. Next time I will wait for the next MegaBus or Bolt bus and I WILL PRE-ORDER MY TICKETS WITH PLENTY OF TIME! Wan't super bad for a short trip but I don't think I could handle more that 4 hours on this bus. read more

I've been coming here once a week in the past month to facilitate the transportation needs of my client & I must say the facility is nothing to rave about, in fact, its downright creepy but the staff are generally helpful & friendly. I give management credit for Effort. After all, It's not their fault that some of the users of this service are lacking any sense, especially in the hygienic department, but the staff are trying to do what they can with limited resources. And for that they get 3 stars. read more

Coming to this bus station was like something out of a video game. There were prostitutes soliciting their work and walking ALL AROUND the station looking for clients. Someone eventually stopped and one got a client. The motel across the street seems to be where they do the majority of their sex work. The area is REALLY bad, dirty, and is pretty rough regardless of the prostitutes. I would not come here alone whether you're a man or a women, especially at night. The station itself is very sketchy looking, inside and out. Do you remember that episode of Martin, when Martin and Gina were stuck in that bus terminal on Christmas by a blizzard? Yeah, it's like that. It's not clean per say but I was careful not to touch much and if I did, I sprayed my hands with sanitizer profusely. The vending machine didn't take my money, so I was able to get a snack. They do sell food behind the counter. The trash cans are gross. I didn't get a chance to see the restrooms as I didn't need to use them. The security guard was nice. The man at the front desk was the only sweet thing about this trip and I was very thankful for him. But, apparently, our bus was not only running late but was also cancelled midway into our trip. Mind you, this was my first time riding the Greyhound. They eventually got us on a bus for a transfer in LA. The bus was absolutely terrible. It smelled of male urine and feces. Ofc we got the seats directly behind the bathrooms. When we got to LA, there was an issue with 1 of 2 tickets. They said we didn't pay for 2 but I showed him 2 tickets. Eventually, he just let us on. The 2nd bus was much better. Although, it still stunk, but wasn't overwhelming like the last bus. And again, the only seats left were near the restroom. Our trip was supposed to take 6 hours to get to San Diego, but took about 3-4. read more

Not good at all. The bus station is not bad but it needs an urgent remodeling. It looks sad and trashy. The buses are unacceptable. Uncomfortable to say the least. Seats too small and it smells funny. Radical changes must be made read more

Customer service is good but bus was delayed and then full. It was an unpleasant experience. Would not like to use Greyhound bus service in the future. My daughter and I are both tired. It's like a bad dream. I'm happy to report that the lobby area is very clean...but not enough seats. My feet hurt from standing and waiting so long. read more

@OSHA should really shut @greyhound down no social distances at all nasty locations im pretty sure COVID came from every location this company has, How is it that a shorter plane ride has less rides then a longer bus ride? The bus im on from LA to Vegas is completely full. So this bus has covid i promise. Its funny that every site for reviews give greyhound bus company 2 and under as a sore out of 10 yet there seems to be no change. Horrible route horrible customer service Horrible time of arrive. Its safe to say i should of paid 200 for a southwest flight then 50 dollars for a Covid filled out dated bus company that cares nothing about people health or safety lesson learn @greyhound bus lines from hell. read more

The bus was very late today from original station. I was transferred to San Bernardino from Claremont but the bus was not even there. The bus arrived 30 minutes late. And right now we just suddenly stopped at the middle of freeway and the driver said that the bus needs to be checked for maintenance? The driver said we should be patient. I've been waiting since 815 this morning, and she's asking for patience? The personnel at the front desks are rude and didn't know where the bus is and what time it's arriving. Can someone from the management or administration look on this severely poor service? We are stop here in the middle of freeway of 215 and I'm worried about our safety. Just to give update. We are still stuck at the freeway. 911 rescue came but they said we just need to wait. The lady driver is rude and not friendly. She said she doesn't know what time the vendor will come to fix the bus and she can't say what time or if there's a bus to rescue us and bring us to Vegas. This is ridiculous. This huge bus company has no emergency plan for situation like this. It's been an hour we've been waiting in this bus without air and water. read more

I hated my visit to this place I had a 6 hour layover the supervisor Fred was very disrespectful he talked to me like I was a child I'm a 56 year-old grown man another staff member named Candice got mad at me when I asked her a question and told me to be quiet and go sit down I just couldn't believe how rude the staff was here I advise you guys to never go here!!! read more

BWAHAHAHA, I couldn't wait to add a review for this greyhound. This has to be the most ratchet greyhound in the world. First off, the terminal is relatively small. There's barely enough room to house a line full of people in the Vegas bus line. Second, the ladies restroom doesn't have locks for their stalls, so you're basically holding the door while doing your business (how's that for multi-tasking?). Third, I've witnessed house roaches at this location. GROSS. Just know when you transfer or your bus picks people up from this location, you will encounter all of the I.E. ratchets. read more

I am at this station as I write this. I just missed my bus because there was no announcement made for it. When I called the staff out on it they lied and said they did. I was paying attention the whole time. Further more this place is a dump. The security guards handcuffed a hysterical woman and kicked her out half an hour ago. Everyone was freaked out while the people behind the desk werent even noticing. Dirty bathrooms, not enough seating, not enough power outlets. Avoid at all costs! read more

First and last time taking a Greyhound. Paying extra for the priority boarding is a waste of money. read more

This place needs some work. If you would like to do some mission work, or get in a fight with a thug, head on over. Long story short - I had printed out a ticket I bought online, it didn't match up to anything leaving the station but I hopped my ass on a bus going to the same destination all the while dodging the security guard trying to tell me to go inside while I watch my bus probably leave the station. Watch yourself around here. read more

All busses were delayed waited 3 hours in the middle of the night freezing outside with no restrooms, downtown LA full of homeless people shouting. Security was there on and off. Drivers all rude I was lost and couldn't find my bus they kept saying "your not on this bus" I would ask where is my bus and what is your destination and they responded I don't know but your not on this one. I was confused scared and cold I had to hold off on urinating for 3 hours because the train station closes. I was also unable to cancel my return ticket I was told to file a complaint. I was very late to my event and did not want to be late coming back. It was a horrible experience. the seats were so small my shins were being blocked by the front seat my seat belt dug into my side for 5 hours I am only 5 feet tall. The restroom smelled like chemical and urine all the way to the middle of the bus. My departing station had prostitutes in the front and homeless people right in front. the police kept arresting people. the busses were all very late so I was late. The staff was kind the passengers were patient but it was a nightmare. an 8hour trip took 13hours to get there. read more

Greyhound buses are ok but their stations and most of the service staff are very rude. They do not go out of their way at all to be helpful or even smile at the passengers. They act like they are doing you a favor when actually, the forgot that without the passengers, they would not have jobs! Also, why are majority of their security guards so fat? If there was a problem, they could never catch anyone! read more

Mean and unprofessional people work here and it feels dirty and unsafe. My experiences at Amtrak and Bolt were 1000x better. read more

Got to this location coming from Blythe, Ca. I had thought that I had to get off if this location. I asked security multiple times if this was the location to switch to the next bus and I was told yes. I had to ask again and he realized that I had to stay on the bus. Mind you, I have a service dog. A fire work had gone off in the area and it startled my dog and i was trying to cal him down while I put my stuff back under the bus. My service dog kept trying to get I to the bus while I was trying to calm him down and the security guard had a smart remark to make saying, "your dog is smarter than you, he knows he has to stay on the bus". He was trying to get on the bus because he was scared of the fireworks, just like every other dog is. Management needs to get a more professional security guard. read more

My overall experience there was pretty good I had a four-hour layover in San Bernardino security was very helpful everyone from staff was pretty good except Fred and Candice Candice had a very bad attitude she could not talk without shaking her head not to mention every time she walked by it smelled like catfish Fred was a very rude unprofessional little old man and I noticed he had a Nazi sign tattooed on his lower forearm. read more

This bus station is totally full of !!! They lie, give bad information, hope you miss your bus so they charge you for an additional ticket. This bus system is NOT senior friendly and WOULD NOT RECOMMEND IT TO ANYONE WHO DOES NOT HAVE EXTRA $$$ TO THROW AWAY ON UNUSED BUS FARE.. Ridiculous right???? Then witness a women miss her bus and because she could not purchase a ticket right then they were about to escort this young out into Sunny San Bernardino. #SCUMBAGS #YOUGET-1RATINGFROMME read more

This Greyhound station of San Bernardino,CA is my favorite stations. The staff there is extremely helpful,and caring. Fred,Lakiesha,and a couple others have great customer service . Yes it may be in the ghetto,but this station by far has the most courteous,helpful workers than any other Greyhound station read more

Security sucks PERIOD. Luckily it worked out except this ASshole made me throw out my cartridge. I'm sure he be smoking it later at home...hope it makes you choke. read more

This is the only station I have been to that was respectful at all. The staff is so rude for absolutely no reason.

Once I finally got here everything was fine. I got my ticket, and because I used a password, I didn't have to show my ID. I don't know what makes me so hungry when I travel, but I wish I had bought a bunch of sandwiches. There's plenty of security and I was happy about that. Long trip. I hope I get to Ohio in time for the bars to still be open??? read more

Man working for Greyhound bus told me to "shut the fuk up!" Perhaps Possibly, was mistAken for a child but NOT his CHILD. I'm going to be 50 yrs old this year. This incident occurred exactly February 24th, 2020 at 12:17 am. I got off my busfrom Indio, then got my bags and walked inside, I walked outside once with bags in hand to look for Vegas bus. The man in the florencent vest says Hey, hey HEY where are you going! I said back inside. His response was you can't hang out around here out side. I SAID NOTHING. Then I walked inside case I hear him say to a passenger," yes that is the Las Vegas bus". So asked the man who was standing inside in the Blue greyhound vest with badges on, is that the Las Vegas bus, his response was "does it look like I know where iVegas bus is? ". My response was, it looks like you work here. So, I walked out side the SECOND time cause I seen a man load into a Chicago bus. I asked loudly is that the Las Vegas bus? That's when the man in the florescent vest began yelling very loudly all the profanyitys at me. I suppose to asked the wrong person AGAIN. The outside staff/security in the florescent vest used words towards me yelling, such as " you know damm well that ain't the Vegas bus, yes I'm fukin talking to you, quit acting like a child". Several of the passengers witnessed all of this. I asked him are you talking to me like that. I was carrying a 50lb bag and a 25lb bag in each had trying to walk back inside. The same man yelling profanitys stepped towards me and got into my face yelling very loudly. GO BACK INSUDE YOU COME OUT HERE 3 TIMES, GO BACK IN THE ENTRANCE, YES I'M FUKIN TALKING TO YOU. MHE continued yelling looking at me through the window. The same man in the blue vest who said he did not know where is the Las Vegas bus is is driving the bus I'm in going to Las Vegas, So, unless the driver had a twin, the why did he suddenly say, "any one going to Vegas door 3" . NOW I KNOW WHY YOU HAVE 1 STAR. I W0N'T BE RETURNING HERE EVER. read more

Disregard my complaint. In both cases , it was the fault of the idiot who bought my ticket. Expect 4 hour delays and dishonest hobos who caused the delays in the first place. read more

The only cool thing about this place is the security guards. The bathrooms are gross, there aren't enough places to sit and does this place even have air conditioning? When I arrived here, it was to get on a connecting bus to Las Vegas. It was incredibly hot, there were 2 more buses connecting and another one scheduled to leave, so people were shoulder to shoulder for 30+ minutes. It was so incredibly irritating and we were given no direction of where to stand prior to boarding the buses. So when they called our gate and we were on the opposite side it took us FOREVER to get to where we needed to stand due to the lack of space, the obsurd amount of people and the luggage we were carrying with us. Not to mention, when I got on the bus I had to sit next to an obese person who took up one and a half seats while I struggled to find enough room to sit without touching her. Worst experience ever. That was GETTING to Vegas, if you want to hear how horrifying it was getting home, read my LA greyhound review. Coming soon haha read more

So...brought my mother here to take the bus to Tucson to visit relatives. She likes the bus but I say never again. I'll drive her next time or have her fly. The place is dirty, it stinks, you can't understand the mumbles over the crappy loudspeaker, the people are all crazy and the employees are annoyed with everyone (maybe I can't blame them for that). I thought I was gonna get shanked in the parking lot both coming & going (thank goodness I carry a concealed weapon) and I was surprised to find my car still in the parking lot. I give it a 2 cuz I'm generous. read more

Showed up about 10:00 for an 11:30 bus and the place looked closed. Every door was locked but one and when I tried to go around the parking lot to the open door, security tried to stop me. When my bus finally arrived, they told everyone getting off the bus they were closed, would not allow them access to the facilities, despite other buses scheduled to arrive later. Might as well just designate some random corner as the bus stop - service would be about the same. read more