Take a Peter Pan bus instead. UNSAFE, in disrepair, never on time (count on at least a half hour delay) and no customer service or sense of safety. I'm on a bus now from Richmond to DC. When the driver got on the bus he didn't even know where he was driving to, he had to check. A little way into the ride our bus started beeping incessantly and he abruptly pulled over on shoulder (tires squeaking) said "engine light's on" and went outside to check. Eventually he came back on and started driving again with no explanation of what was wrong with the engine or what was going on. Now, nearly an hour later, the apparent "check engine" alarm has been beeping for 15 minutes. He's still driving and hasn't made any announcement about why it might be on or what state the bus is in. Very unprofessional and unsafe. Definitely won't be taking a Greyhound again. read more

Under any circumstance...do NOT take this bus! I got there an hour early as i was told to do, and no one was there....bus came 1 hour late and took us to Richmond. now at Richmond we waited 2 hours after we were supposed to leave and there was still no bus to get to DC, they did not keep us informed as to why we had to wait so long, and we had to STAND IN LINE to save from loosing our spots as they had MORE PEOPLE THERE THAN SEATS.... i will gladly pay $300 for a plane or train ticket than take this nasty, late, unorganized, ghetto, horrid excuse for a bus company..... read more

If it's possible to give this bus company negative 100 stars I would, it is literally the worst bus company out there. They oversell their tickets and just because you have a 5pm ticket does not mean you will be on the 5pm bus. Major delays, no communication or updates, sad that they get the luxury of operating from the convenient Port authority bus terminal in New York. Megabus is much better in timing and service (and ease of changing your ticket if you are late) too bad it's all the way on 12 avenue.. But I would rather take the treck than deal with Greyhound/ Peterpan.. read more

Hate the location.. new greyhound express is what's making me use greyhound... too many bums around.. Bus is so much better than bolt / mega

If I could give 0 stars I would. The bus was an hour late in DC, eve though it started its tour there, so this cannot be due to traffic etc!! Workers at the DC greyhound station were extremely incompetent and did not know what they were doing. We were told to stand in a particular line to Philadelphia, 30mins later I asked someone else when the bus to Philly would arrive. He informed us that this isn't even the line we should be in. This concerned about 15 people!! The bus then left another 30mins later, in total having us wait for an entire hour. The best thing was that the bus had been standing there for the whole time! read more

I was hesistant to travel Greyhound after reading the reviews but because they have frequent departures to NYC on Friday night and seemed like a slightly safer bet than a Chinatown bus, I went ahead and booked the $20 one-way ticket. (When you're on the site, be sure to check the special e-fares or whatever they call them. Initially my search came up with a $37 fare but look for the non-refundable e-fare which is comparable to the cost of other bus options). I took a cab to the greyhound station from NW instead of trying the metro/Union Station route. The bus station is unfortunately a few blocks north of the metro station and I wasn't sure how safe the area would be on a Friday evening. I arrived about 40 minutes early even though the ticket says to show up an hour early. I sat around while other passengers arrived. The bus left promptly at the scheduled time. The bus was roughly half full - I sat towards the front and had two seats to my self (hooray!). I was happy there was no bathroom odor. Travel was easy and smooth. We stopped in Baltimore for about 5 minutes but no additional passengers boarded. After Baltimore I slept all the way until we got off the NJ turnpike. The bus arrived in New York City at Port Authority about 20 minutes earlier than scheduled (another hooray!). Port Authority is far more convenient for me than Penn Station (Chinatown buses, Vamoose, and the others) or Chinatown. Easy to hop onto the A,C,E or walk a tiny bit underground to Times Square (1,2,3, Shuttle to Grand Central, and N, R, and I think W). For me, it was a good experience althought I understand that I probably just got very, very lucky. read more

Just had the worst customer service ever. I normally book my trips on the website however there was something wrong with the website so I had to call to purchase a round trip bus fare for my mom who is a senior citizen. The agent (Eloisa #8928) was truly incompetent. I had to repeat myself a number of times. On top of that I requested an economy extra fare which allows my mother priority boarding versus an economy fare. She never asked me my name either (this will be relevant in the latter portion of this complaint). She gets my e-mail address and credit card information and completes the transaction. She asks me to confirm receipt of e-mail and the call is disconnected before I can confirm so I need to call back. I wait a few minutes to see if it was delayed but I still didn't receive it. So I call back and get a different agent (Mary #8937). The call starts out week with her confirming the information and resending me the e-mail. I than in turn decided to have her verify my mother's fare information and she informed me that it was economy fare and not an economy extra one. That's when everything went downhill. I told her that I requested an economy extra fare and she than in turn tells me that they do not offer this type of fare over the phone. It is only offered online or at the station. I told her the previous agent did not notify me of this and that I needed the fare to be changed. She proceeded to apologize about it but she could not do anything about it. I asked to speak to a supervisor and was told to hold. I held for a long time before he even got on the phone. Before he does she comes back and tells me my mother could change her fare at the station and that she should arrive 1 hr prior to boarding. I told her that I was not going to have my mother do since the fare I intended and told the previous agent had priority boarding without her getting there an hour early. She puts me on hold again until her "helpful" supervisor Jaime (#8560) gets on the phone. His resolution was to cancel my transaction with my refund getting to me in 7 days and redoing the transaction so /I would get charged again. I said this was not acceptable in so many words. He said since I would not accept the offer he would transfer me to customer service. I asked for what reason he was transferring me to them. He stated that they would be able to pull the call and they may help me. With much frustration I had him transfer me to customer service to get a Mr. Gonzalez. He asks me my name and I give it to him. He than proceeds to ask me the passenger name (not me) and the card holders name (again not me). I proceed to give him the information for him to in turn tell me he cannot help me because I am not the passenger or the card holder (fyi my husband). I explained to him that I was the one who verbally booked the fare. Not my mother nor my husband! At this point I am on fire and truly frustrated. He continues to apologize and tell me that it is policy for them to only speak to the passenger or card holder. This is so ridiculous because I was the one to book the fare and have the terrible experience. Not my mother who is in NYC, not my husband who is at home in VA but me who is in a MD hospital. I asked to speak to the higher up : supervisor or manager. So I get a Ms. Mejias (4084). Again I reiterate the situation and she continues to recite an unwanted apology about not being able to speak to me. I'm already at the nth power of anger because these people are sticking to a script and a dumb policy in this situation. I asked for her superior and got that she was the highest personnel that I could talk to. I guess she is the one who signs her paycheck is what I told her. Bottom line issue was never resolved and I'm still very angry. I did tell her that I will be blowing them up on all social media outlets on there horrible customer service. Her response was "OK ma'am, you can do that" and so its on! read more

This is the worst company in the States. They are trying to make money from non operational fields. If you lose your ticket, you also lose your ride, they say they don't reprint. Be careful, even though they knew I had bought the ticket because it was on the screen, they said I had to buy a new ticket to travel in the same bus I had already purchased my ride. This is incredible, I had to pay twice the same ride (same time, same bus), and they told me without being ashamed. read more

This is by far the worst experience I've ever had. I caught myself catching an attitude with Megabus so I said I would start using Greyhound instead. First and LAST time catching this bus! I took what was supposed to be a 7am bus to Washington DC from NY and the bus did not come until an hour later. No one warned us or was giving us any information. Nobody knew anything and when we finally asked about it 10 min later that's when someone decided to come. On top of that the driver had the nerve to take a 20 min rest stop as if he wasn't late! Then, catching the bus BACK to NY from DC I was told my 6:30 bus probably isn't even coming and that I would have to catch the 7pm bus instead. The reason the 6:30 bus can't come is because of a "driver situation".....I do not recommend this bus to a soul! THE WORST! Deserves 0 stars! read more

If I can give this a -5 stars I definitely would. These people that work here are completely disrespectful and nasty. We were first on line and was told to wait there until boarding. After watching about 15 people pass by us, thinking there were catching other buses. I decided to ask and was told with a nasty attitude what you waiting for. Get on the damn line. I honestly felt like slapping the guy. NEVER AGAIN will I travel on greyhound. They just lost 4 more customers. read more

Just miserable and rude service. Missed my bus while waiting in line 10 minutes early because there was no announcement or sign. Got on the next bus but people with tickets for it could not because of overflow. Never taking greyhound again. read more

Terrible Customer Service, avoid at all cost. Paid for a ticket many weeks in advanced, waited for bus for 1 hour just to have it never show up then request a refund that after multiple calls within the span of 10 weeks still no reply. Would never have chosen Greyhound if I had known they were so unprofessional and would straight up not provide the service I paid them for. read more

I purchased a Greyhound express ticket from New York to DC. The ticket stated that we were to arrive to DC at 11:30, however the bus driver said to us, before departing ON TIME, that the bus would arrive much later -- after the metro (train) closed. Thanks to greyhound, i have to shell out $50 for a taxi ride home! If you need dependable/reliable transportation, DO NOT TAKE GreyHound (or Peter Pan)!! read more

Bought my ticket for the wrong day and had to pay a mandatory $20 fee to switch it forward by a day! They don't let you do it online and there are no exceptions. When I got to the office the employees were laughing on the phone and not helping anybody. Bad service, bad customer support, the only good thing is the bus. Nice job greyhound!! read more

Ghetto! Ghetto! (Akon voice) LOL this shit is ghetto! But its getting me back to ny express! LOL just can't relax or nap because the people are loud and seem to be having their own party! SMH! I recommend bolt or megabus, they're online services the hood won't have a house party back there! LOL SMH #Fail, what's worse is that I'm from the hood originally and I can't even endure it! I'm sitting on here aggravated! Is rather the China town bus than this! Oh yeah and the WiFi is a scam! This shit doesn't work! And my bus is peter pan not greyhound! But my ticket says greyhound express! Another fail is the leg room! My knees are bruised! #pause The lady next to me was so scared she called someone to meet her at the depot! sad but true, also I am on the bus with two females one pregnant two children one with special needs and an older male relative. very uncomfortable situation! read more

Nasty Greyhound stop in DC. There was crap on the floor inside the men's bathroom... But what really bugs me about Greyhound is that they oversell tickets, so if you happen to be running late or in the back of the line, you won't get to leave on the scheduled time that you purchased... read more

I recently completed a trip from Washington DC to Newark. I arrive to the bus stop and everyone there is told that the bus is to be delayed by an hour. The main problem I have with this was not the fact that the trip was delayed by an hour, but rather the way in which this information was delivered to the customers. The man simply yelled from afar "everyone come back in an hour" with no explanation or reason. Additionally when people were confused by this request, he simply continued to yell at people, being extremely rude. Then an hour later, when everyone is back at the bus stop, the bus was still nowhere to be found and the man was still there being rude about the situation. We ended up arriving to Newark at two hours late at 6pm instead of 4pm. I emailed their customer service and got an email back saying they sent my email to the "Operational manager for investigation". This was a month ago.. I have yet to hear back. Also do not expect the wifi to work read more

Haven't experienced any major problems here...just make sure you arrive early to board your bus! The ticket kiosks are always broken, so be prepared to stand in line to pick up your ticket. read more

Absolutely Ridiculous. I booked a round way trip to NYC with some friends. Stood in line for my bus only to find out they over booked it and I was cut off. I looked behind me and there was at least 40+ people trying to get on the bus as well. The gentleman working told us that another bus would arrive in 3 hours because his manager was not expecting there to be this many people. That ruined my entire trip, that I had planned for weeks and requested off work for. It is 3AM, I am tired, and I am trying to get a refund. So I stay in line with the other 40 people trying to get a refund for a long time, only for the info desk clerk to tell me that my ticket was non-refundable and I needed to call customer service for further assistance. Customer service took 24 hours to investigate my situation and only refunded me half of what I spent on my tickets because they have a system that tells them how much to refund based on the time of delay. That is high way robbery and absolutely unacceptable. I am furious. Grey Hound, you keep apologizing for the "inconvenience", but do you realize how much of my damn precious time you have wasted? AND I HAVE TO PAY FOR THAT??? Grey Hound, I just want to say that all of your employees sound dead inside and I am never riding with you again. Everyone, my advice is to stay clear of grey hound and let the company die. Just do yourself a favor and pay more to ride with other companies or even the train. Dealing with Grey Hound is NOT WORTH their so called competitive prices. read more

I absolutely despise this company. I can honestly say I've never had a trip without any setbacks. Every time there is always an issue. The employees never have any sense of urgency. Nine times out of ten the customer service sucks. I'm just waiting for megabus to continue my route again so I never have to deal with Greyhound ever again. Avoid unless you absolutely have to take them. read more

Second time taking Greyhound, second time waiting around for hours! I have not slept in two days yet I am still at this bus station 7/13/18 at 1:30 am for a bus that was due to leave at 12:01 am they are still telling us 2 more hours because they don't have a driver... if u don't have a driver hire someone people have very important things to do... the manager here is very rude also... I will never book them again! It is now 3:45 & I am still here waiting to board the bus! I was supposed to arrive in Pittsburgh at 6:05 it's 4:00 & we haven't even boarded the bus to leave D.C. It is now 5:00 we been standing in line for 2 hours & we still haven't even boarded a bus... NEVER AGAIN!!! read more

Worst bus service ever. Even though the price is low, but the service is absolutely horrible. In my case, it stated on the tickets that the bording time was 20min prior to the departure. We followed the instructions and got to the station 20 minutes early. Literally one minute before the departure, we we're notified that the bus would be 15 minutes late. We continued to wait in the almost 100 degree weather out side. The bad service didn't offset the cheap price. Overall, I'd give if 1/5, and I will NEVER take greyhound ever again read more

The service at this station went pretty well. Essentially, my experience would have been improved if I chose the will call option. Do that if you don't have a printer so you can use the kiosk there because they will not allow you on without a paper ticket. The lady there was helpful and friendly in trying to print off my ticket. I fault the bus company for even requiring us to have a physical ticket. In this case the toner was out so all of our tickets could not be printed. I chose the print ticket option online and emailed the company five days BEFORE leaving if I could simply show the electronic PDF. They only replied one day AFTER returning that I couldn't. Too late to be of use for that trip. But she wrote a ticket on a stub for the trip there. The return was mess. For Greyhound, they need to allow ticket printing by using the kiosks regardless of if you use will call or print at home. Better yet, do like MegaBus and have the driver print off one register and check off the names when people arrive to forgo the paper tickets. Find a way to allow all tickets including electronic copies by checking them against a register. Service at the New York station was another story. read more

The ONLY reason that I can give Greyhound a star at all is that they were able to get us to and from our destination without bodily harm. The buses them selves are not bad; they have outlets at every seat, ample leg room, and you can recline easily enough without ensuing the ire of the person sitting behind you. Customer service with this organization does not even exist. Without a doubt, the worst I have EVER been treated by ANY organization that I've paid money to. My experience: My wife and I took a bus from Philadelphia to Baltimore for a quick lunch- we didn't feel like driving. Upon the boarding process they took the print out of my ticket. I let the gentleman know (who was our driver), "my return ticket is on the back of that." He curtly responded: "well I need it. You have the confirmation number? You can reprint it." So I let him take my double sided ticket (in his defense, the e-mail does say at the bottom to print single sided. He was absolutely right about what he was doing, it was HOW he spoke to me is my issue). We arrive in Baltimore without any incident- maybe a few minutes behind schedule, but no problem. I proceed to the self-serve kiosk to print out my ticket and was directed to a 'customer service agent' for some reason. I go to the counter and the first thing this woman (I wish I had this broad's name) did was point to the kiosk and tell me to go there; well the kiosk sent me to the desk. I read her my confirmation number and pertinent information, and she tells me "oh your ticket has already been printed." Yes, I know: I proceed to explain how I printed on both sides of my paper, and the driver took my tickets. THIS WOMAN GOT ON HER CELL PHONE WHILE WORKING WITH ME AND WAS TALKING TO SOMEBODY ELSE!!! I ask her, "what can you do for me? I have no access to a printer between now and when the bus leaves back home in 4 hours. She proceeds to rummage around (still talking on her cell phone and not with me) and pull out a pad of paper where she writes our confirmation number. I only see 1 piece of paper and no acknowledgement that there are two of us so I ask: "this is for the both of us right?" She takes the paper back, and says "There's only 1 ticket on here." No, I'm looking at both tickets on my phone- and we are traveling together. She looks at her screen and says "yeah, this is for two" THROWS the paper at me, not changing at thing. (we found a Holiday Inn with a very friendly representative that reprinted it for us, because we just didn't trust her) We have our afternoon in Baltimore, then arrive back at the terminal for our 4:45 bus (loading at 420) ride back to Philadelphia. 4:45 comes, nothing... 5, 5:30, 5:45 comes and still nothing. A few other passengers were waiting in the terminal which is the only reason we knew we didn't miss the bus, but we received NO acknowledgement about the tardy status of our ride. In fact when I approached a customer service representative to ask what the status was HE WAS ON HIS PHONE TOO (TEXTING)! HE DIDN'T EVEN LOOK AT ME! Word gets out that the bus was 'stuck in traffic' and would be there momentarily. They line us up like we're ready to board- we waited in line, standing, for about a good 20 minutes before our bus arrived over 2 hours late. This is by far the worst customer experience I have EVER had. read more

The bus I was supposed to get on didn't show up. They made us all wait at the bus station in the cold for hours, the employees weren't just unhelpful but actively rude to the customers who were trying to figure out the situation. I will go out of my way to dissuade people from booking through greyhound. Horrible horrible experience. read more

Greyhound Service to Atlantic city: Took the greyhound bus to atlantic city from DC on a friday evening after 5:30 and as the last Lucky streak bus was at 5 or 5:15 I couldnt get that. but as advertised there was no Wifi on the bus which they informed as soon as we got in the bus. the bus did stop at two locations Silver spring and baltimore and then in AC. It also goes to various casinos in AC like Tajmahal and Ceasars. but if one travels with lucky streak then I guess you get some casino bonus Pros: 1. On time arrival 2. Stop/break in between 3. Huge bus station in D.C which is open 24 hrs 4. small but safe Bus station in AC 5. Casino drop off (only a couple of casinos) Cons: 1. No wifi 2. No charging phone point on the bus read more

The bus service from DC area to southern VA is perpetually late, which renders passengers unable to make connecting buses. The bus line has a no refund policy and therefore even if the bus is late or does not show, the passenger must purchase another ticket. This has happened no less than 3 times. The customer service is abysmal. read more

Apparently greyhound doesn't believe in human error or what ever happen that my tickets got vice versa locations. I was suppose to travel to nyc from dc August 25 and come back the 26. I still don't know how the 2 dates got switched up, cause even up to this date I go back to my saved searches and it says from DC to NYC. After I few attempts of trying to call greyhound I was finally able to talk to a supervisor. At first they tell you that you can't change the location only the date. Ok, I get it. Then when you want to change the dates they tell you that you can't either. I was trying to change my dates on the tickets. The one for Sunday I wanted to use it Saturday and vice versa but they still denied me. After finally talking to a supervisor which her name was Liam, she told me to go to the greyhound station and they would be able to switch my tickets. On August 23 in the afternoon, I went to union station and the lady that first helped me was very helpful she tried changing it but something wasn't letting her finalize the change. She went and got the supervisor who was very unprofessional and useless. After explaining to him the situation and telling him i had called and talked to the supervisor the guy denied even at least trying to help me with my situation. I should have figured since he was being very rude to a female with a European accent that he never finished her check out. The guy just walked away and was speaking to the people outside by where the people line up for the buses. The lady helping me was multitasking between 2 computers as the line inside the unit was getting pretty long and backed up. The so called supervisor is very rude, unprofessional and useless. Greyhound has lost 2 customers specially a loyal one of which travels to nyc once a month for work. Will be calling my credit card company to challenge the payment since I wasn't able to use them and I couldn't get a refund. read more

Worst experience ever, we have booked a bus to go to New York and we had a packed schedule there. When we arrived to the station, we found a huge queue for people waiting for the same bus as well. After we waited for quite time they announced that the bus is fully booked and we have no option other than reschedule or refund. When we went to the customer service desk the lady out there has zero customer care skills she told us that the 1st appointment is after 5 hours which destroyed all our plans in New York and it Costs us lots of money to reschedule, go back home and come back to the station again!!!! This is so frustrating. Very poor customer care!! They don't care about people plans!!!!! They didn't even apologize for what happened and when I said that If this happened again after the reschedule I will sue the company, she said do whatever!!!! That was so inhuman at all. read more

We had tickets for a Washington- New York City trip , canceled 5 minutes before depart ,by Greyhound with the simple reason, driver didnt showed up ( they were tired). So what "helpdesk" told us to do? Nothing . "You can take a next ( wait like 12 hours ) bus or just ... go home ? Or take train (tickets for the Washington-NYC raised higher than 200$ one way) No excuses, nothing. Customer service representative told us , that we can take a Megabus Bus line , which was sold out. Also, I am not a native English speaker but please , give some English classes for your customer service representatives...  Thanks Greyhound for the taste of 2.25 am stress, more than 40 people felt that morning. For all missied appointments, flights, meetings, concerts etc. Thanks for a good experience to sleep on "luxurious "couch at Union station at Washington DC. Homeless people in Washington are really friendly by the way . read more

Worst experience!! I bought tickets a month ago for my trip from Washington DC to Philadelphia. My husband decided he wanted to stay an extra day so I wanted to change his return trip to Monday instead of Sunday. I went to pull up my reservation online and at first the system couldn't locate my reservation so I called the 1800 number. The 1800 number couldn't find my reservation and so they referred me to the station to call in Philly that is open 24 hours. I called that number and no one answered so I called the 1800 number to figure out what to do next. The lady at the 1800 number told me the only person who can change my bus ticket is if I physically go to the station at ask them to manually change it, which i obviously can't do because I don't live in philly. I will NEVER use Greyhound again. read more

The Greyhound here is easy to get too by Metro and do a little walking. The bus itself was crowded, very little space in the isle and between seats. The bus ride to New York was only 4 1/2 hours. We were about half an hour late, so do anticipate some delays, but other than that it was okay. read more

Taking the bus round trip from NY to DC has been a horrible experience. The bus down left 30 min late (fine) but they let a guy on who had blatantly peed in his pants extensively. On the way back I got in line 20 min before the bus was supposed to board (an operator pointed me to the line) and when the bus was actually supposed to leave (15 min after boarding) we asked an operator what gives and he said our bus already left (before the boarding time was even scheduled but after I was already in line). We keep asking the operators and they are giving conflicting answers. Take megabus or really anyone else. read more

Not even give them a 1 star because 1 year ago got bad server from them July 2017 until July 2018 no resolution came number 73988 not really recommended...............very bad server miss communication between their staffs read more

"See, they know how to take a reservation, but they don't know how to *hold* the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them." Yeah, they way oversell tix for their buses and then don't say anything at all to the people waiting in line to get on the bus they bought a ticket for and have been waiting in line for an hour. And when you try to find out why they shut the door when the bus wasn't even half full, they just say it's "first come, first served". At least there were others in the line who told us what was going on (because the staff sure weren't). At least I got on the 8 am bus for my 7 am ticket. There were others who'd gotten 7 am bus tickets and got shut out from even the 8 am bus and had to wait for the next bus. My 8 am bus was only 3/4 full. I would gladly have let another 7 am rider sit next to me. But, the surly and overworked bus drivers are not open to suggestions. I feel sorry for them too. What's the point of selling a ticket for a particular time if you're not going to honor it?! For going between DC and NYC, Greyhound/Peter Pan has to be a last resort. Now, my Megabus trip back handled it properly - they oversold the NYC to DC bus and brought out an overflow bus for us. And there's outlets and wifi (which is how I'm even able to post this review right now)! With so many options between DC-NYC, DC-Boston, DC-Philly, don't do Greyhound! read more

This station was demolished in late 2013. Buses now use the lot behind union station.

Greyhound will maintain their antiquated must-print-e-ticket-in-advance policy as long as they keep profiting big from this inconvenience. There was no option to print an e-ticket at the bus stop, and certainly no option to show proof of purchase/confirmation from your cell phone as an alternative. If you don't have printer access and you miss the supposed "will call" button to pick up your ticket at the bus stop, you're screwed. I was staying in suburban land with no car, no printer access and ultimately had to re-buy the ticket for triple the price or be stranded! Would've been fine buying at the ticket counter instead as I didn't know the hassle it would be to get my e-ticket, but not an option to count on as no one can say if someone would be at the booth definitively. No refunds for the lost ticket. Not supporting this trickery scheme ever again, Greyhound or Peter pan. read more

Way better experience than Megabus. First, they were on time. Second, the busses are smaller, so you spend less time in line and less time boarding and unboarding. The crowd is slightly rougher than Megabus but whatever, put your headphones on and zone out. Seats are comfortable. Bus is clean. On time. read more

If it's cold outside, make sure to bundle up as you will be waiting outside for an additional hour (than that printed on your ticket) for your bus to actually arrive to the station. So yes, all those reviews about the bus being late is true. The driver was nice though, he explained the reason for the delay (maintenance). Bus was nice, it had outlets (on a non-express bus). Trip was from DC to pittsburgh, got there 30 mins late, made two stops in Maryland, and also a rest stop. read more

I wish there was a way to give negative stars in Yelp! Greyhound is by far The WORST bus service around and here's why: 1. The buses are never running on time 2. There is absolutely no communication whatsoever 3. Employees are rude, disrespectful and unhelpful read more