If I could give a negative I would. They had my boyfriend arrest for credit card fraud, only to…read morerealize that they had the wrong person. My boyfriend has a very common name. All they had to do was verify the credit card or his identity. Instead everyone was disrespectful and treated us like we're low life criminals, assumed the worst, never once stopping to do their due diligence. Worst company ever. Terrible costumer service. Poor systems and poor communication. NEVER ever again will I do business with them. Since when does a refund make up for having someone arrested and jeopardizing their future over a mistake make up for things?!?

Well, I have been using Martz to go into NYC for more than 30 years and it has been always been a…read moregood experience. A family owned business, pillars of the community, and spotless comfortable seating and clean restroom, and providing employment for experienced licensed drivers, Yes you are safe. I just used them 2/6/19 & 3/16 to NYC, no different than any other time. In fact it was my pleasure to write a letter to Martz complimenting our driver. She was polite, friendly, welcoming, and gave full information as we traveled. She also had a nice smile and you knew that she enjoyed her job and was welcoming to patrons. We have a roundabout in our community that some locals are having a difficult time with, well she drove that 55 seat bus easily. When we pull in, I always check to make sure I didn't leave anything behind. So, I'am sharing my experience about an excellent company. Just think what it would cost if you drove in??? Thank you Martz for serving our community. Marilyn G.

I haven't even booked Cruz Control yet but want to compliment Ricardo's excellent costumer service…read more& affordable pricing. This is the kind of business we should want to support!

We just took a quick 2 day trip to NYC. Riccardo was nothing but attentive to our needs and booking…read morewith him was so easy!! We were in a gorgeous black suv and Ehsan was our driver. He was there 20 mins if not earlier when we needed our rides. We got picked up at our home and dropped off right in the city. Eshan was back the day promptly at our hotel and took us to little Italy for dinner, waited for us to be done, then back home to the Scranton area. Wish I could give more than 5 stars bc the pricing was SO reasonable for our ask. We will be booking with him again soon! :)

I would just like to let everyone know that if they need any type of Limo service to call Parrish…read moreLimo (parrishlimos.com) at (570) 655-3737 or (570) 654-3681 and speak with Donna. I called around and found that Parrish Limos was the least expansive and most professional to deal with. Their drivers Gary ( who pick us up on a 18 passenger Limo Bus at Philadelphia Airport and drove us to Wilkes-Barre and then drove us to NYC on 2 separate occasion) and Allen ( drove us on a 14 passenger Lincoln Navigator to attend a wedding and reception) was very polite and safe drivers. For the 3 separate occasions, it only cost $1610.00 including tolls, parking and 15% gratuity for the drivers. Also the 3 different Limos we used were very clean and beautiful.

From the moment I called to reserve a limo for my son's Senior Prom, the service I received was…read morenothing less than spectacular. The communication on time and address for pick up was great. They reached out the day before to confirm the details and give me the name of our driver. Mike, our drive was not only on time, he was a few minutes early. He gave me and my wife a full brief of the limo, showed us around, and verified when and where our son was supposed to be dropped off. When he got over to my son's date's house, he took her little brother and sister for a short ride while she finished getting ready. Once the kids left, he took them to a local park and took pictures for us. Mike got them to the school right on time and even offered to take my wife and I around for 30 minutes since we still had time left. I can't say enough how much we appreciate the service and the driver we got. Elite Rides will be our first choice whenever we need a limo service.

Absolutely incredible service and employees. We used two buses all day for my wedding and the…read moredrivers were so accommodating and pleasant. They were with us for 10 hours and never made it feel like they were working. Cannot recommend their services enough.

Gettysburg review: Overall the trip was good. Driver fine. Dinner OK…read more Would have liked to visit and spend a little time downtown, instead of Hospital. Train ride (could not hear commentator too noisy) Not much about the battle, only saw back of homes and trees. Wade House was good. The bus tour of battlefield was very good because we had an excellent, informed guide (4 stars). Almost everyone on trip did not like Hospital.2

We went to Philadelphia zoo with my uncle who is 89 and received the best service. He had a…read moreserious accident on scooter at zoo and had to go to ER. My husband and son were able to go to bus and get our belongings and Mike the nice bus driver helped us with getting a ride back on later bus! Thank you Mike! Also, the later bus we took was amazing. Sergio took amazing care of us. Even though we had some major traffic on way back, he and the bus driver remained calm and professional at all times! The bus driver was new and Sergio did an excellent job training him on this journey back to wb mall. Excellent service as well with the customer service for setting up our seats on bus to back to wilkes barre. We got my uncle back home safe and sound! Thank you!

I am a senior citizen. I'm not able to stand for long periods or maneuver around the way I did 30…read moreyears ago. When I got on to the bus in Scranton heading to Wilkes-Barre, the senior citizen/disabled seats on the right of the bus were pulled up and strapped. The opposite side someone had scattered plastic bag and dirty rags all over them. Sitting on another seat next to my friend was very uncomfortable I moved the rags and plastic bag over so I could sit in the senior citizen seating. A man who appeared to be instructing the driver came over to me and started to yell at me and chastise me for touching his stuff and moving his stuff. He ranted on and on until I stopped him by saying that "I am a senior citizen and I'm sitting in a senior citizens seat". There was no obvious need for the other seats to be pulled up and strapped in and there was no obvious need for him to take up three seats with plastic bag and rags. He seem to need the last word because he kept ranting on ' don't be touchin mah stuff's. Arriving at the bus station in Wilkes-Barre I found it to be plastered with pigeon droppings and messy construction. The teller behind the glass was unable to answer any questions about bus routes. In fact she had to Google it.

I cannot agree anymore with Carl B. If only zero stars were an option…read more.. I dealt with Coleen - who is supposed to be their Operations Manager, someone named Melissa, and another extremely ignorant individual in the morning. My Mother and I were scheduled to ride to day-two of a three-day dialysis training session at her usual dialysis facility. 1. The driver was late, and despite my literally standing on the sidewalk and waving, she passe me. Didn't even slow down. I KNOW she saw me, as her head turned. She turned around, came back and said she couldn't see my house number. 2. Once on the bus, she said our drop-off was on 315. Wrong. When we told her the correct info she said she had to call dispatch. Dispatch said to bring us, so she backed out of our driveway, and began driving to Wegmans to drop off another passenger. Once on the road dispatch said she had to take us to the (wrong) location. Then the driver asked if she should wait in the parking lot while they figured it out. I asked what the holdup was, because who would arbitrarily just decide to go to Dialysis? With a snide tone, she replied that the orders were "faxed", so they had to get the change in writing from whoever paid for our ride." After about ten minutes, dispatch said they could take us to dialysis. 3. About 10 minutes into my mother's treatment, a VERY nasty lady called literally yelling (The nursing staff looked and even wondered why their dispatch was so rude) and said they were sending someone to get us because they "talked to Geisinger" and we are "at the wrong place." I told her we were at the right place. (I used to bring my mom 4x a week to this same place. All of her appointments are at this same place.) She became louder and insisted we had to leave. 4. The Nurse talked to Geisinger got it all settled and confirmed TWICE (once in the morning at once at about 2:00 when the training was over) that we were to be on the 3:45-4:15 pick-up 5. No one shows. When we call I first get melissa who insists that Geisinger "canceled" and I had to speak to them. I told her we already talked to them, and confirmed our pick up time. I then asked for her manager, who was just as rude as the other two women I spoke to there and the driver - her name is Coleen "The operations manager". Who yelled the same thing. 6. We called Geisinger, and they reconfirmed what they originally said. They also had no notes of a canceled ride for us either. (If they DID it would be marked in our account.) I gave my contact number to Geisinger, and they called back to let me know that they would b picking my mother and I up within the next few minutes. All this happened after they did not come at all to pick up my mother yesterday, and canceled her return trip. Local officials will be hearing from me too.

Great service with "on time" round trip service,snacks & drinks on board.Driver Rick great…read morepersonality & customer service. Highly recommended, Happy Customers from Plymouth Twp

From the owner: Future Ride NEPA offers airport transportation and group travel services in PA, NJ and NY area. For…read moreyour future transportation needs we will take you anywhere you want in the Tristate area and beyond. We give you the unique option of utilizing a company or personally owned vehicle to get you to and from your destination.

Tia was wonderful . She was kind and talked very pleasant to me. I really enjoyed riding with this…read morecompany. This was my first time using them but I know I will request them again and Tia..

We were never made aware that if you had to cancel you would not be refunded the full amount. First…read moreI was told the $50 that wasn't refunded was the deductible. Then the owner said it was fees charged by the credit card company. So here we have a 92 year old veteran that through not fault of his own was rushed to the hospital the night before his transport and has been denied $50 of his $143 payment. I would not recommend doing business with this company. Your told one thing by the person taking the calls and another by the owner. You took the money with no problem but to get a full refund you suddenly have "policies".