Darker than a Whitehound, but brighter than a Blackhound. This is a little old bus station in Erie Pennsylvania, which I like but which is closed after hours and can leave a lot to be desired, however in general it's great that area has a little station and it adds a lot to the city, and I just hope I never have to see it again from a bus window lol. read more

Greyhound bus station - None of your bus ness - Public Transportation Near Me - Erie, Pennsylvania

Very clean! Love it! Best greyhound station I've ever been to. I would highly recommend taking the overnight to NYC from Erie if you want to save on hotel costs or airplane costs (about $200 per person). It's a long trip so it's best to do it while asleep. The bathrooms are clean. It's very close to the bay front with an awesome view of the lake. It's breathtaking. I absolutely loved visiting it. The information booth was very helpful. The only thing was that the bus is late so that's why I couldn't give it 5 stars, but I would had it been on time. I would highly recommend coming here as a tourist and staying at any of the hotels on Peach street bc they offer a complementary shuttle to the station. read more

Where do I start... For those traveling morning or afternoon, you may have had a better experience. But for me, this was one of the worst experiences of my life that almost ended in missing my bus to catch an important business flight. I showed up to the station at 8:28PM to pick up my ticket, and the blinds at the ticket counter were closed. I found this odd, considering the stated close time was 8:30PM. The light was on, so i knocked on the glass to get someone's attention... no answer, even though I could see people inside. I saw the light turn off, so I panicked slightly and looked for another door. Someone waiting in the lobby said they were leaving, so I quickly found a side door and knocked again. A man came outside and began yelling at me asking what I was doing, and if I didn't leave he was going to call the cops. I stated calmly that I was there to pick up my ticket but the front desk was closed. He then lashed back saying it was past 8:30, that they were closed, and that I was disrespectful for knocking on the door. Being confused, I simply said again that I just wanted to pick up my ticket, and that it was imperative I make this bus as it was my last option to Buffalo. This continued back and forth for about a minute until I began to take my phone out and start calling Greyhound headquarters. (It should be noticed that he was shouting very loudly for everyone to hear, and at first I thought he was joking... until I realized this man was completely out of control) The man eventually begrudgingly told me to come around front, and he allowed me to get my ticket... presumably due to the realization that I may call someone about the incident (I still did). He checked me in, and when I finally had my ticket and checked luggage tag, I asked him his name. He refused to give his name, to which I began asking why he felt the need to threaten me with police for simply picking up my ticket. He started raising his voice to me and accused me of being disrespectful again. I stood my ground and told him that if trying to pick up my ticket for the ride I paid for is disrespectful, then it's quite likely his job was better deserved to someone else. He responded to this by slamming the blinds again and "shutting down" the ticket window. I then proceeded to call Greyhound headquarters and filed an official complaint regarding this incident. In fact, the entire dialogue exchange was filmed on the security camera with his yelling and offensive body language. I'm currently working through social media contacts to track down the name of this employee, so it shouldn't be too hard. Provided Greyhound headquarters actually investigates this issue as they promised they would, j have no doubt this man won't be employed here for much longer. It should also be noted that the people waiting in the lobby informed me afterwards that he was rotten and had the worst attitude ever. Sorry, but if your customer service includes berating your customers for simply trying to fulfill their purchase, you're likely to be put under the microscope. I'm sure most of the others that work here are decent people, but all it takes is one bad egg to ruin everyone's night. Hopefully this man can be ejected from his position before more people have to suffer his incessant behavior. read more

This bus line is AWFUL!DO NOT BUY TICKETS FROM HERE!ir I will never ever buy another ticket with greyhound again. The bus was an HOUR late. I payed for a ticket to get to Cleveland and then another one to come back to PA for the same day. The latest ticket they offer is already early enough at 4 so the least they could do is make sure the buses are on time. I arrived in Cleveland and only had 2 hours to visit family due to the bus being so late. There was no traffic, no bad weather, no reason why this bus should have been as late as it was. I tried to get a refund for my ticket and trade for a ticket the day after so I'd have more time and greyhound said I'd have to pay a $20 cancellation fee AND the whole price for the ticket I wished to buy. What kind of greedy company handles THEIR OWN EMPLOYEE's mistake like that? This company only cares about profits and not their customers at all. I will make sure I never buy another greyhound ticket again. Beware. read more