They are always there to help! I live in Hughson and have a PO Box there for a business. It's…read morealways worth the drive. Even if I have a package. I would rather drive there than my local post office.

I love having a mailbox at downtown postal in Modesto! The ladies who run the place are delightful…read moreas well as helpful with any of my shopping needs. Absolutely love this place and my only complaint is that I don't go often enough!

I have been a box holder for 8 years and pricing has gone up consistently every year…read more This week we ordered medication from Kaiser and the staff handed it over to a stranger who took it home. This is a 90 day supply, retail cost about $3k. Only after losing my marbles did they get busy and start trying to figure out where it went. Life saving heart medication. Asked for a manager or owner call, NOTHING. Do better!

It smelt like lavender and shipping bubbles upon entry. The service was very hospitable and it is…read morealways neat and orderly when I use this company.

My experience with my mailbox is always Pleasant the energy always is the same she greets her…read morecustomers with a pleasant smile also she make sure that her have the best deals for as prices is concerned she gives off the best customer service to make sure the customer is satisfied and the compassion that she have doing Christmas time the holiday time I experience she makes fudge she also makes the best chili if that's not the best customer service appreciate you thank you for all that you do for your customers

I love Cheryl. I have been her customer for over 15 years, and she has helped me with EVERYTHING…read more SHE IS A WEALTH OF KNOWLEDGE AND YOUR GO TO FOR ANY KIND OF HELP. If she can't do it she knows someone who can. 10 STARS!!!

I'm a company owner and recently had an employee complete Live Scan fingerprinting at this UPS…read moreStore location. During the conversation with staff, it was admitted that they frequently receive rejected fingerprint submissions (at least once a month), which immediately raised concerns. I mentioned that if prints look poor, "people just need lotion," but there was little effort to proactively address print quality during the actual appointment on their end. What was frustrating is that they also downplayed the issue by saying it's "easy to redo" if rejected -- which begs the question of why rejections are so common in the first place. I have over 35 employees who have completed Live Scans at other facilities with zero rejections, and this was never framed as a recurring issue elsewhere. When the rejection did occur, the store manager, Alonzo, blamed the DOJ and stated that DOJ "automatically rejects prints" with high volumes of prints due to older machines. This explanation doesn't hold up, as none of the dozens of other Live Scan facilities we use have experienced this issue. As a result, I now have to wait and potentially redo the entire process for an employee who reasonably assumed UPS was a reputable option for fingerprinting. My takeaway is that the prints are being done inefficiently, and if rejection rates are high enough that staff preemptively mention redoing them, this is probably not the best facility to choose for something as compliance-critical as Live Scan fingerprinting. That said, I am giving 2 stars because the staff did take the time to speak with me, and despite my frustration (I have very little tolerance for incompetence and lack of accountability), they did remain professional during the conversation.

Easy! Thank you Anthony. Your help was well received…read more Went in to have some paperwork notarized for my 95 year old mother in-law and you can imagine all the things that could go wrong. Her age, hearing, eyesight, mobility and language are just some of the things that are always taken into consideration when getting things like this done. Anthony took care of business with a respectable humor and grace for a young man. His kindness was not lost on us. The easiest notary appointment ever with grandma. Last word...perfect.

I come here often to mail things to my son. They're always so friendly and helpful. My son lives…read moreout of the country and everything needs to go through a custom check, which can be very time-consuming. I've had a different employee every time and each time the worker was friendly and patient.

long story short.... some fragile fascinator hats that I…read moreadorned with everything from papers to feathers needed to get from CA to Nola, LA to my BFF. I visited AIM, Destiny to be exact, a couple of weeks before the hats would be ready for transit. she looked at the 1 I had brought & had an idea that I was happy with. I returned 2 weeks later, with 6 hats. Destiny & Liz worked on the shipment package for more than an hour. I left after they were done & the box was placed in the hands of UPS. delivery was to be in 7 days. YAY! It happened. all in perfect, amazing condition!!! Liz & Destiny, thank you for making me & my BFF soooo happy!!!! marian*

​Terrible customer service from the assistant manager. While the store manager here is amazing, the…read moreassistant manager at this Plaza Parkway location is incredibly condescending and contentious. She actually told me that I "never understand anything" when she speaks to me. ​It is entirely unacceptable for a leader to talk down to customers and blame them for a breakdown in communication. She lacks basic respect and patience--be careful who you deal with at this location.

I was assisted today by Lynette and I just can't say enough good things about her. I had some…read moreconfusion ON MY PART regarding having the right packing for right item. Also needed help sending photos. She was so helpful and went above and beyond to help me. A five star employee!!!

Talk about a diamond in the rough. I was looking for a notary, and was referred to this place by…read moreanother shipping store. I called and sure enough, Teryn, is a notary onsite. So, I went in with my papers and UPS sticker and she did it all for me. They even provide you with copies you notarize for free. She was super friendly! Other places charge for ridiculous things like a piece of tape to shut a box. They have everything in here. They're able to ship with all the major shippers. They also, make keys, computer rental, and even have ice cream. I wish my pictures were better, but I was trying to be inconspicuous. You should definitely check this place out! Always support local!

I absolutely LOVE Bear Postal! Especially the owner Jessica! She is amazing! Always so helpful and…read moreknowledgeable about all things shipping! She's also a notary and went out of her way to help me get a very important document notarized in time with extra copies of everything for my records. The store is adorable and they have so many awesome key option! I will definitely be going back soon to get my keys made! This store is fantastic and its great to support a local family business! Also it's great to have a one stop shop like this for everything you need be it PO Box or just simple shipping. What stands out the most is the fabulous customer service. Even during the holidays where they are at their busiest they are still all so kind! Way to go Bear Postal!

Laura was driving her company car on the freeway and cut off an 18 wheeler truck. The truck driver…read morehonked his horn before she switched lanes, she narrowly missed the semi-truck. Since she is driving in a company car, marked with her company name and phone number, it's incredibly rude and unprofessional to drive so recklessly. She didn't wave to apologize or give the truck driver room. One can only imagine how she is in dealing with her business clients and colleagues. Do better.

Very quick response time from Laura. We were able to get an appointment on the same day, and she…read morewas prompt, and efficient, so we could get the documents signed and ready without a lot of back and forth. Would definitely recommend Laura for any future notary services.