Since discovering this location it's the only one I use. They are very efficient and so very…read morehelpful. Especially with Amazon returns. If you don't know or understand something they walk you through it. They are always busy but no one gets impatient or short with customers.

I'm a company owner and recently had an employee complete Live Scan fingerprinting at this UPS…read moreStore location. During the conversation with staff, it was admitted that they frequently receive rejected fingerprint submissions (at least once a month), which immediately raised concerns. I mentioned that if prints look poor, "people just need lotion," but there was little effort to proactively address print quality during the actual appointment on their end. What was frustrating is that they also downplayed the issue by saying it's "easy to redo" if rejected -- which begs the question of why rejections are so common in the first place. I have over 35 employees who have completed Live Scans at other facilities with zero rejections, and this was never framed as a recurring issue elsewhere. When the rejection did occur, the store manager, Alonzo, blamed the DOJ and stated that DOJ "automatically rejects prints" with high volumes of prints due to older machines. This explanation doesn't hold up, as none of the dozens of other Live Scan facilities we use have experienced this issue. As a result, I now have to wait and potentially redo the entire process for an employee who reasonably assumed UPS was a reputable option for fingerprinting. My takeaway is that the prints are being done inefficiently, and if rejection rates are high enough that staff preemptively mention redoing them, this is probably not the best facility to choose for something as compliance-critical as Live Scan fingerprinting. That said, I am giving 2 stars because the staff did take the time to speak with me, and despite my frustration (I have very little tolerance for incompetence and lack of accountability), they did remain professional during the conversation.

I have been a box holder for 8 years and pricing has gone up consistently every year…read more This week we ordered medication from Kaiser and the staff handed it over to a stranger who took it home. This is a 90 day supply, retail cost about $3k. Only after losing my marbles did they get busy and start trying to figure out where it went. Life saving heart medication. Asked for a manager or owner call, NOTHING. Do better!

It smelt like lavender and shipping bubbles upon entry. The service was very hospitable and it is…read morealways neat and orderly when I use this company.

Excellent customer service and the staff were WILLING to help me ship my small item (medication)…read morevia cooler. The person even went with me to CVS to ensure they had an ice pack to keep my medication cool. However, the staff ended up making a cooler packed with an ice pack he had and shipped my item! The only part was that it was very expensive $$ to ship (fast priority) just to Riverside CA from Modesto, but it was worth it.

Excellent packing service, and the package arrived in post falls idaho. It did Coste almost 60.00…read moreto ship though. A bit more than expected Vannessa hanlon

My experience with my mailbox is always Pleasant the energy always is the same she greets her…read morecustomers with a pleasant smile also she make sure that her have the best deals for as prices is concerned she gives off the best customer service to make sure the customer is satisfied and the compassion that she have doing Christmas time the holiday time I experience she makes fudge she also makes the best chili if that's not the best customer service appreciate you thank you for all that you do for your customers

I love Cheryl. I have been her customer for over 15 years, and she has helped me with EVERYTHING…read more SHE IS A WEALTH OF KNOWLEDGE AND YOUR GO TO FOR ANY KIND OF HELP. If she can't do it she knows someone who can. 10 STARS!!!

Talk about a diamond in the rough. I was looking for a notary, and was referred to this place by…read moreanother shipping store. I called and sure enough, Teryn, is a notary onsite. So, I went in with my papers and UPS sticker and she did it all for me. They even provide you with copies you notarize for free. She was super friendly! Other places charge for ridiculous things like a piece of tape to shut a box. They have everything in here. They're able to ship with all the major shippers. They also, make keys, computer rental, and even have ice cream. I wish my pictures were better, but I was trying to be inconspicuous. You should definitely check this place out! Always support local!

I absolutely LOVE Bear Postal! Especially the owner Jessica! She is amazing! Always so helpful and…read moreknowledgeable about all things shipping! She's also a notary and went out of her way to help me get a very important document notarized in time with extra copies of everything for my records. The store is adorable and they have so many awesome key option! I will definitely be going back soon to get my keys made! This store is fantastic and its great to support a local family business! Also it's great to have a one stop shop like this for everything you need be it PO Box or just simple shipping. What stands out the most is the fabulous customer service. Even during the holidays where they are at their busiest they are still all so kind! Way to go Bear Postal!

Worst drive through layout ever. I just needed to mail a bill, but what a pain…read more There is road work going on, so if you miss the entrance (twice for me) then you have to drive around. Once I figured out the entrance, I was hoping to queue onto the drive through mailbox but it's immediately on the left that I missed that too. Since every thing is one way in and one way out, I parked the car and walked my letter to the mail box. There is one way out and someone was waiting for me to exit so they can illegally enter since it's difficult to enter the parking lot. I don't blame them. I thought about it too.

Do not like this location employees are very rude. Lines are always long. When I got up to the…read morefront they did not have tape , they said I could buy tape to close my package. Every time I come here the employees do not seem happy and have an attitude.

Always meets my needs! The young ladies at the counter are always the best! I was in need of a last…read moreminute printing job, and they had me in and out quick!

Yesterday ( April 30th ) I brought several USPS and UPS packages to be mailed - they were prepaid…read moreand labeled. My mother came along with me with a package to send via USPS. The young girl working behind the counter took all my packages, only gave me a receipt for 1, and set my bins down / or handed them to me and I set them down, but began to help my mother. After she got my mother's package labeled, we got busy talking and took off. I realized once I got back from work that I forgot my shipping bins at the center. I called, and the same girl answered. I explained I had accidentally forgotten my containers. The girl told me she thought they were trash and threw them away, she asked me if I wanted them back and I said yes please, my mother would be there to pick them up. I confirmed with the girl on the phone what their hours were, and she told me she would be there until 5:30pm. At 5:20 my mother called from the front door of A+ Shipping center, it was LOCKED. Doors were locked lights were off. They left early knowing that my mother was coming to collect my property. We will never use them again. The employee was rude!

​Terrible customer service from the assistant manager. While the store manager here is amazing, the…read moreassistant manager at this Plaza Parkway location is incredibly condescending and contentious. She actually told me that I "never understand anything" when she speaks to me. ​It is entirely unacceptable for a leader to talk down to customers and blame them for a breakdown in communication. She lacks basic respect and patience--be careful who you deal with at this location.

I was assisted today by Lynette and I just can't say enough good things about her. I had some…read moreconfusion ON MY PART regarding having the right packing for right item. Also needed help sending photos. She was so helpful and went above and beyond to help me. A five star employee!!!