Update Aug 2026: 4 years later and I'm just excited as the first day of my BMW purchase!!!! The…read morestaff is one of a kind!!! It just doesn't get better than the BMW Sales Manager -Alex Greene, the Service Manager Jared Young, Trae Glidewell who is not just the BMW Business Manager, but also a genius when it comes to everything you need to know about your BMW--Tom Heater who sold me two BMW's (soon a 3rd), last but not least Keith Giacobe, Nicole Floegel & Dustin Johnson in service. When I tell you I've never seen such an organized and dedicated TEAM!!!! Words can't describe this group! Rick Hendrick knew what he was doing when he set the standards of excellence!! Update Dec 2025 - My experiences with the service department at Rick Hendrick BMW has always been awesome. Keith, Dustin and Taron were always excellent in ensuring that my vehicle was properly serviced and that I was happy. I had the opportunity to speak with Jared Young, the Service Manager as he checked on me several times, as I noticed he did with several other customers, to be certain we were taken care of and that we were happy with the service we were receiving at the BMW dealership. While I waited for my BMW to be serviced, they provided ample snacks, a Keurig coffee/tea/hot chocolate beverage machine, water, soda, an off side office equipped with a table for you to conduct your business and use your laptop, and a nice lounge with comfortable seating and TV for viewing. When my vehicle was finished being services, the technician sent me a video that not only showed what he accomplished, but what needed to be done. That was really cool to see what he was explaining. If top-notch service with a professional staff and an awesome atmosphere is what you desire, there is no other place to service your needs than Rick Hendricks BMW. Oh, did I mention they provided me with a complimentary car wash?! UPDATE! It is now Sept. 2025 and I'm so in love with my car! Keith Giacobe was my new service guy! He was professional, knowledgable and personable! He made sure I had a loaner (by the way, pleeassseee check out the BMW 2 series--a ton of power packed in an SUV--it actually had a lot of room, especially in the back seats and trunk..a true beauty), he also ensured my car was clean as a whistle inside and out! Awesome service! I previously had Nicole Floegel as my service advisor and she is top knotch awesome as well! UPDATE! It is now July 2024 and I'm still overly excited about my BMW! I have to say that I do not believe I would have so much enjoyment had it not been for the expertise of my service advisor, Taron! He has exceeded in service, courtesy, and professionalism time and time again! The video of my car explaining what the service entailed was super cool! I've overheard Taron speaking with other BMW owners. His candor reminds us all that we are not just customers, but we are apart of the Rick Hendricks "family"! Taron is a pure asset in the Rick Hendricks business. UPDATE! It is now March 2024 and I am still ecstatic about my purchase! My service advisor is Taron. He is very pleasant, courteous, professional and he basically over exceeds my expectations! He will be the reason as to why I will remain a BMW customer! Original Post: I had an awesome experience at Rick Hendrick BMW in Charleston, South Carolina! James was my salesperson. He was professional, knowledgeable, and courteous. During the test drive he showed me exciting features that I was unaware were included with the BMW X6. James was able to perfectly situate me with building my 2022 X6 xDrive40i with a M Sport package. James also provided information that allowed us to receive a military incentive. When my BMW X6 arrived (did I mention the car only took four weeks to build DURING covid?) we walked into Rick Hendrick BMW with a check issued by NFCU. However, due to the expertise of Alex Greene, the sales manager, and Oliver, the finance guru, we shredded the check and opted to allow Rick Hendricks BMW to finance our vehicle at an awesome rate! As to Trae, where do I start! He is truly the genius brains of the BMW operating system! His knowledge far surpasses all by his ability to explain the functions of any of the BMW models in a way that is easy to understand. I asked a lot of questions and he was a very patient trainer. Trae upgraded his position and is now an outstanding salesman! My service guy is Taron. He is knowledgeable and professional. He keeps me updated on my vehicle and ensures excellent customer service! I would be remiss if I did not mention the receptionists at the entrance into the dealership. These ladies provide the pleasant comfort zone and atmosphere of the dealership and make you feel at home. BMW --please continue your efforts in ensuring that these ladies are appreciated!

I recently scheduled a service appointment and had the pleasure of working with Robby as my service…read moreadvisor. He was incredibly friendly, knowledgeable, and communicative throughout the entire process. Everything was handled promptly and professionally, and he made the experience seamless from start to finish. Fantastic service, I truly appreciated his help!

So much better than a dealership. You can see the work being done, are able to talk to mechanics,…read moreand they only do what is needed/requested. The oil change, air filters & general inspection was all done within an hour and reasonably priced. Highly recommend, an interesting find of quality services.

Always great service when I visit Honda Medics. Jermell, at the front desk is always welcoming. The…read moreyoung man who has worked on my vehicle the last few times has been very informative and explains repairs in a way that is easily understood to a novice.

my first time using this garage and will definitely be my go to place in the future. My 1996 GMC…read moretruck had several issues (fuel pump, AC, combination switch, etc...). Phil and the guys repaired each problem and updated me along the way. Very knowledgeable, professional and fair priced. Would highly recommend. Charlie Hartzog Ridgeville, SC

These guys are awesome…read more Had a completely bogus repair estimate from an "unnamed" shop but these guys checked my car out and billed me the correct amount - 1/2 of the other place. Every time I've come in here it was less than I expected and the work is done right. Only drawback - It's a smallish shop. They don't keep weekend or evening hours so if you want lightning fast repairs it could be an issue if you're a 1st time customer. I still give them 5 stars though, because they make it happen if I'm really pressed. It's hard to find a good mechanic - check these guys out and keep their # in your cell & wallet. You won't regret it. ask for Phil (owner). Nice guy... for a Yankee ;) (EDIT: Google maps is wrong. You see that road it intersects with is a little loop. It's at the other end of that loop - where 17 hits college park, not Royal road.)

They were so kind and service was great! They did a great job with my tire ! I just moved to…read moreCharleston and this will be where I go in the future!

When my Nissan had some issues - Nissan Versa year 2016 - they were kind enough to respond very…read morequickly on Yelp .. it is rare and they do respond even on weekends. Amazing and good. People who have work ethic, honesty, truth in today's world will always rise and above everyone by Gods grace

My Single Brother passed away, leaving us to deal with his possessions, including his Jeep. I took…read moreit to Dan, and he did a very detailed diagnostic, which included pictures. Every step was easy getting the car serviced. Also, I appreciated the discount for paying by check. Thanks, Dan!

Top notch service, extremely good mechanics and an entire staff that works together to do the job…read moreright and treat you well at the same time. I've been a customer for 10 years and I wouldn't bring my cars anywhere else. You will spend way less than the dealer and get a much more thorough job. Not only that, but they will give you a real assessment of what you do or do not need. Such a well run shop. They get you in fast, do very quality work and stand behind their reputation.

We have usually been dealership folks just because we change cars out too often and they're always…read moreunder warranty. However, after recently moving to Summerville and recently keeping cars past their warranty, we were on the lookout for a local mechanic. We saw many positive reviews on Morrison and also on the phone they were extremely polite. Recently took the Volvo in for a brake line flush for preventative maintenance plus it was braking kinda funny, they took care of us and had us in and out around lunchtime. Clean shop, friendly folks, and prices were very reasonable. Taking the kid's BRZ in this week for some preventative maintenance and confident they'll take just as good care of us then as they did in the past. Overall, Kenny and Laura are great folks with a great attitude.

I initially went to Morris automotive several months ago due to their positive reviews. Since that…read moretime, I've had my vehicle repaired by Morrison automotive twice. Both times my vehicle was quickly diagnosed and repaired in a timely manner which I truly appreciated. The owner is very approachable and helpful. Today my driver's window became stuck in a "down" position after I ordered my morning Latte and I could not get it to roll up. It was cold and drizzling outside, and I went to Morrison to ask for help. The owner, I think his name is Kenny came out and helped roll it up! He offered to get me a price quote on a new window switch and contact me in a couple of days with a quote. I am so thankful that Morris Nissan was able to help me and is available to assist with my vehicle needs.

HONEST! My husband had a service light come on in his truck. They diagnosed it quickly, explained…read morethe repair, even guided him how to do it if he wanted to do it himself. He was very impressed (& he's not easily impressed). Will absolutely go back here the next time one of our trucks needs serviced, no hesitation.

They are extremely honest and made sure I was taken care of. Will definitely be my go to for any…read morerepairs

Jay was great!! Really helped me out and gave great advice…read moreat no charge!!! Would use them again 100 times over.

I called today to ask specifically what their labor charge would be to replace the 2 clutch…read moreactuator modules in my 2013 Ford Focus. I had already done my homework. Scott spent 15 minutes telling me how much experience he had with the notorious Focus bad transmission problems. I had watched 5 YouTube vids on how to replace these, should not take more than 1 hour. One module near the top of engine compartment and 1 on the bottom, requiring a lift. He said it would take 6 hrs at $145/hr since the transmission had to be dropped. NO IT DOES NOT! These modules are accessible from above and below. Don't BS me dude! And no mansplaining either-I work on my sailboat's engine so know something about engines and trannys. Shame on you! Another place quoted me a max of 1.5 hrs.