This is the first auto shop that has truly been in contact almost every day my vehicle is in the shop giving me status updates and reports on what was going on. I did not ask for it, and frankly I was even out of state. But I loved it! It can be stressful when your vehicle goes into the shop with when you know something is wrong, and they truly made it stress-free. They worked with a third-party warranty company, and let me know immediately what was approved and what wasn't. Not only was the customer service and auto service absolutely awesome, they cleaned my truck, inside and out. Shined the tires. What other company for auto repair do you know that does this? They are a full head above the competition. I would recommend them to anybody in a heartbeat!! read more

So helpful and so nice and I feel like they give me honest and fair prices and don't try to sell me on services I don't need. Will be coming back for all my car needs! Gloria is especially sweet and helpful read more

I took my truck in to have some transmission work done, they told me it would take 21/2 to 3 days to rebuild it at a cost of 1700.00. I took it in at 830 on a Monday and that afternoon at 430 they told me my truck was done, but has an exhaust leak. It didn't have any exhaust leak when I gave it to them and they claim they didn't loosen or remove the exhaust, Right! So in the end they charged me for 3 days labor for 7 hours work and want me to pay them 180.00 to fix the exhaust leak! I would like to thank Sheldon for calling me back about my experience with his company. He took the time to make certain he understood my issues and did offer an apology( which in today's world is rare) and his prospective on the situation. We didn't agree on everything, but he was very sincere in his concern for this customer. Thank you Kevin, Sheldon & Ms. Gloria for helping resolve the issues with my vehicle! read more

Where do I begin? There's a blonde lady that works at the desk and right from the beginning she was rude. She told me I would have to wait about 30 min just for her one apparent worker to come back from his lunch break that he was not on yet. After I said I would just go somewhere else, she then tells me that he will just do it before lunch without speaking with him first. So was it made up to begin with? Then I was charged a price that I thought seemed odd but don't know enough about inspection pricing so I let it go (this will be relevant in a moment). I receive an email later that evening prompting me to write a review, in which I shared my experience. Cut to the next morning, I receive a phone call and from whom you may ask? None other than the blonde lady herself. She starts by informing me that she over charged me and that I could come by the shop to pick up the difference in cash. Great! THEN she informs me that her manager read her the review I posted on SureCritic....I POSTED IT ANONYMOUSLY!!! I said, "okay great"! She then asks me to CHANGE MY REVIEW!!!!! At this point this is pure harassment and I told her that I would see how her service is when I come to pick up my money. I hang up, reflect, and call back to speak with the manager. Needless to say, she wasn't much better and I just have to come to terms with the fact that this family owned business must not really value or appreciate their customers and will never return again nor will I ever be recommending this place to anyone. Ever. Harassing your customers is unacceptable. read more

Very friendly, I'm sitting in their waiting area right now, I've only been here once before (months ago) and they recognized me. Last time I was here they offered me lunch. They were very fast and very affordable. read more

I took my car there for a hose and a overflow container. Gloria called and told me it was $252.00. Called said the hoses didn't fix the heat and would diagnosis it more. I assumed since this is what I put on the paper work. Diamond diagnostic on it they did that bit thought they found the issue. Nope. Went to get my car it was $344.00. Went back on Monday to get it $332.00. Quoted me $610.00 for brakes without rotors. $1200.00 for the recirculating door. The dealership did all this for $975.13. I was warned not to go there. read more

I was totally grateful for the attention I rec'd when my daughter's car had problems last week. They towed her car from Charlotte to Charleston and within a week my daughter's car was running (better than it was prior to the problems). Shelton is an exceptional young man, who was very knowlegable with the problems occuring with her car. Kevin kept me informed on a daily basis, which made me very trustworthy of the care my daughter's car would receive. Thank you to Kevin & Shelia Middleton for having a great staff and for providing such wonderful service. I definitely recommend anyone to take their vehicles to your shops. read more

If I could leave no stars I would. We had our car towed on a Friday. They said the car would be checked out first thing Saturday morning, ended up calling 30 minutes before they closed and they stated that they hadn't even started working on it. Fast forward to mid-day Monday. They called and stated that both of the catalytic converters in the car needed to be replaced as well as all of the O2 sensors. No covered under our warranty ok done. HOWEVER- they then stated that the car was throwing a code. Friday afternoon when the car broke down there was no code to be found. No check engine light, nothing. So please tell me how the car was "throwing a code" when there was no indication? Not to mention, with all the research that was done regarding the car. The way it was acting stated absolutely nothing about catalytic converter. We mentioned the recall that would affect the car the same way ours was. "There's no recall on that car". Ok, ask about the fuel pump, or the MAF sensor. Nothing. They mentioned moisture around the spark plugs- THE SPARK PLUGS WERE BRAND NEW NOT EVEN DRIVEN WITH (replaced them Friday hoping it was a bad plug). Now, let's get to the price. $2,600 to replace a catalytic converter. That's without the o2 sensors!!! OUT FREAKING RAGEOUS. Will never, EVER do business with this place. read more

Very reasonable prices and I love how they get concern with fixing the problem right the first time and will tell you if the fix will 100% solve the problem instead of hiding it. read more

Gave them my car for an oil leak issue and turn signals that didn't work. 3 weeks later I got it back. The turn signals quit working on the way home. Within 48 hours the car was dead on the side of the road. Still had oil leak, timing was off, and drive belt half way off due to improper crank pulley direction. Radiator cracked, blown head gasket. read more

I would never do business with these people ever again!! I had them rebuild the transmission on one of my work vehicles and they did a botched up job. I took it back in under warranty, they verified that the vehicle was not running right (under warranty)....to then tell me at a later date that my warranty (by miles) had expired when they clearly diagnosed a problem under warranty. After the other location reached out to me to try and win my business through their fleet services, I voiced why I would not do business with them. Aaron as well as Kevin (the owner) took the time to research the situation and determined that my transmission was at the time under warranty and should have been fixed without any cost to me. So Kevin at the original Kevin's North Area Transmission stepped in to fix the situation that his son created at the other location. Can you believe the other location wanted me to pay an additional $900.00 on top of the $1800.00 I paid in the beginning to fix the problem they created?.....TALK ABOUT A RIP OFF!!!! Thumbs up to the location on Franchise St. DO NOT USE THE LOCATION ON DORCHESTER RD......USE THE FRANCHISE ST. LOCATION!!!!! read more