We dealt with Tristan and Leo last weekend in the purchase of a 2025 High Country. They were both…read morea breath of fresh air in that they were honest and up front throughout the deal. After going to multiple dealerships looking for the right deal, they were the exception to this rule it seems and I just couldn't have been more pleased with how it all worked out. Even the finance manager was great and didn't high pressure sell the warranties- he explained them all very well and showed me their value but it was respectful and honest. We drove up from Austin and, while it's a haul, I'll be looking there first next time I need a vehicle as they just make the process so much more palatable.

If you value your time, your money, or basic human decency, run from this dealership. Don't walk,…read moreRUN. My wife and I showed up for our scheduled 5 PM appointment yesterday fully prepared to buy a vehicle. My original contact, Tristan, passed us to Jason, who we were told "owns the same car" and would "take care of us." Instead we sat there from 5 PM to almost 9 PM while they fumbled numbers like amateurs. I agreed to more concessions than I've ever made at a dealership simply because we were trying to get the deal done. The finance manager looked me right in my face and promised he'd call first thing in the morning since all the banks were closed by the time we wrapped and Jason looked me in the eye, shook my hand, and promised he'd call by 1 PM with a yes or no, and that if the deal was approved and we accepted, they'd send the paperwork electronically and HE would deliver the car to us TODAY so we didn't have to make the 45+ mile drive back. What did we get? Silence. Total silence. No call. No text. No email. No update. Not a single ounce of professionalism. At 4:30 PM, after an entire day of being ghosted, I finally called THEM for an update. Still no Jason. Eventually, 5 minutes before closing I called again and finally got ahold of Jason who was acting like WE were inconveniencing HIM. His excuse? "We've been slammed. We sold like 25 cars today." Congratulations. None of those 25 people were sitting in your dealership for four hours last night while you shook their hand and made promises you never intended to keep. I reminded him that we were there first, that we accepted the deal, and that he promised delivery today. His response? "If I've got three or four customers in front of me in the dealership, I've gotta look at what's in front of me." Translation: "You're not important. You're at the bottom of the list and your deal doesn't matter anymore." Then he had the audacity to try to push delivery to Monday, despite promising delivery TODAY if we accepted the numbers which we did. He just didn't care. And this part is REALLY rich: The front desk lady Janet told us that Jason himself had been out delivering vehicles to other customers today. So his excuse of "it's too late" was a straight-up lie. Then came the truth Jason didn't mean to admit when he told me: "It's too late and I'm not gonna waste two hours of my time delivering it to you when I can sell to people standing in front of me." There it is. We weren't worth his time. His exact words. Then he followed it up with this gem: "If you would've came back today, we would've wrapped up the deal." No, Jason. That wasn't the agreement. You told us last night that we would not have to come back whatsoever. You told us you would call by 1 PM. You never did. You never even tried. I had to call YOU. This man only in anatomy, not character, shook my hand, made promises, broke every single one of them, ignored me all day, then told me to my face I wasn't worth delivering the car to, after AGREEING to the deal he gave us. When I told him a man is only as good as his word and his word clearly meant nothing, he hung up on me. Coward move, but not surprising. They ran my credit multiple times, wasted hours of my time, strung me along for two days, lied to my face, and then admitted we were the bottom of the priority list because they didn't consider us as profitable as "people standing in front of them." If you want to be lied to, ignored, manipulated, and treated like trash, this is your dealership. If not, do yourself a favor and stay far, far away. Jason has zero integrity. The dealership has zero integrity. And neither one deserves anyone's business. I'll be making sure everyone I know hears exactly how they operate. Finally, to Jason (since you couldn't take hearing it over the phone): a man's word is the only currency he controls, and you proved yours holds no value. Thank you for showing me exactly who you are before I ever made the mistake of becoming your customer. I'm grateful you exposed that before I signed a single document. Consider this review my signature instead. Your handshake means nothing -- fortunately, my review does. I may have ended today with no car, but at least I still have the integrity you never had to begin with.