Well back in 2017 I wrote a bad review for Griffith Ford in San Marcos. At that time it was justified and I said I would never return. Well time passes and so does the employee base for most of these business. So I gave it another chance due to convenience. I'm so glad I did. The staff was amazing. Starting with Stacey at the Service Desk. She was very friendly with a welcoming smile and contagious can do attitude. She took time to research my vehicle and update many inaccuracies in my profile. She made a promise when my truck would be ready for pickup and it was actually done sooner. They had to order one part and so she told me I could take my truck to go eat and come back in 30 min. and they would have the part to put in. Nice! So then the service tech came out during his lunch hour to put in the part. Nice! Most places would not interrupt their lunch. Forgot his name. Darn! Either way, I talked with 3 different service techs and all were great with positive and helpful attitudes. Also the parts guy David was great! He actually took time to come out to my truck when I was concerned about how the part I ordered would fit. So he grabbed a service guy who also took his personal time to remove screws off David's personal truck bed to see how his part holes lined up. OMG! This would never happen anywhere else. Most parts Dept. guys are moody and would never let someone take screws out of their personal truck for a customer. And he got all of the correct parts the first time. How often does that happen. lol. It amazed me how all of the workers were willing to give up time from their breaks and lunch hours to help a customer. And all with a positive team effort attitude. For this reason I actually came back the next day to get all of the other work done on my truck such as Flush Cooling system, Change spark plugs, Clean fuel injection system etc. because I am about to take a trip and wanted it all good to go first. Usually I would have these things done elsewhere because typically the dealerships charge more. However, I don't mind paying a bit more money to know it's done right by qualified people and done with a positive attitude. While getting this done, they offered to give me a ride home or to work and then pick me up when it's finished. Yes most places sometimes off the shuttle service, but usually not on a Saturday. I am going to remove my previous 2 star post because it does not reflect the current 5 star staff at Griffith Ford. read more

If you enjoy dealing with dishonest people, this is definitely the place you should go. Things started off with them calling my wife several times while she was at work to discuss buying her vehicle. I returned a call when I had a few free minutes. My call was passed to Dylan. After a short conversation with him, I felt comfortable bringing the vehicle in for an evaluation. I scheduled an appointment with him for 4:30pm so I could bring the vehicle after work. I arrived shortly before my scheduled appointment and was greeted by another gentleman who informed me that my appointment was now with him. This should have been the first indication that these people are not to be trusted, but since I already made the trip, I decided to see it through. After a ridiculous low ball offer was made, strike 2, I nearly said thanks for wasting my time and left, but Shawn was so nice, I figured I would allow them one more chance. We discussed terms and arrived on a still low but mutually agreeable price for them to purchase the vehicle. I informed him I had to discuss it with the wife. I called while I was there, and she agreed that even though it was low, it was an acceptable offer. I informed him that I would need to take the vehicle home that night to clean out our personal items, but I would return the next day with my wife to sign the paperwork and give them the vehicle. He informed me that there was no problem with this. I arrived home, and we cleared all of our personal items out of the vehicle. On the day we were supposed to bring the car, I received a text that the manager, who we will just call David, had stated that $500 less than the agreed upon price was the best he could do. If that is the best a dealership that size can do, I would hate to see how bad they are srewing everyone else who does business with them. read more

My experience with Griffith Ford has been both good and bad. Good was how awesome Eric the service representative I dealt with through my repairs. He kept me informed on my truck during the recall and repairs. Bad was their ineptitude to fix my truck. First, they said it was a hose and that if I replaced the hose (for $500) my truck would be running back to normal. Well, after $500 and 2 days later, I drive my truck off the lot and immediately the check engine light comes back on. I take it directly back to them, they look at it for about an hour and say it will cost $4,000 to repair. Long story short, I took it to another mechanic shop they diagnosed the problem for a $300 hose and 1 day my truck is perfect. Will not be taking my business back to Griffith for any service, recall, or when it's time to purchase a new vehicle. This the the perfect experience why people do not want to use dealerships for service repairs, they overcharge you and don't even fix the problem. I could have spent that $500 a lot wiser for my family, during these crazy times. read more

My mom was driving one day, me in the car along with two dogs, when a deer tried to cross the road and it hit her car. She was upset because she loved and took care of her purple Ford Fusion. We tried one place, but they were more interested in talking to the husband, my dad, rather than her. They also said that they only had trucks on location and that they'd have to bring in a car. That wasn't okay with her, she isn't fond of driving rentals. When we went to Griffith Ford, it was possibly the best decision we could have made. If only we had went to it first, we wouldn't have needed to go to the other dealership. At Griffith Ford, we had help from Shawn. He was very attentive to what she wanted. Not what he wanted for her, but specifically what she wanted in a car. He didn't deviate from her wants and needs, he didn't try to sell another car. It was an easy and painless process of getting a new car, all thanks to Shawn and Griffith Ford. Definitely give them a chance, it will be worth it. read more

I was fortunate to connect with Erick Diaz when I was looking to trade in my mustang.It seemed like a difficult situation to me because I wanted to lower my payments but I had only had my car a year. I wondered whether i would be owing too much to make a deal however. Well, Erick was very skillful at evaluating my situation and completely surprised me with the better deal with another mustang that was much cheaper monthly and also a really nice car that even now I really enjoy. I've had the car now for about two weeks. A great car. In addition, I mentioned that I really liked the wheels on my original car more, so Erick had the service area swap all my wheels so I would be happy. Wow! Where else do you get that kind of treatment??? Also, it was very important to me since the car that I was getting have a warranty, so when I talked to the Finance Manager (Art) he really went out of his way to make that happen AND keep my payments low. What a GREAT experience I had at Griffith Ford. read more

Oh my, what an experience. No one seems to be trained ('well'), service writers don't seem to know what it costs for frequently requested services (oil change?) not even a range of prices, and certainly not for a specific car (expedition). My 2018 car has been there since Monday, for its first visit to dealership since purchased. No follow up calls as requested, and getting a service writer on the phone is a 5 to 10 minute wait, listening to the same short 10 second Griffith Ford message over and over. ONce connected, you will have to leave a message as everyone is too busy to take calls--that's understandable, but receiving a call back, is probably not going to happen, 'that day'. Who knows, now, what if anything, the shop was able to do to investigate my issues documented *(and heard) by my service writer. I also wonder if my oil change will be done BEFORE i am told my car is ready. read more

Big THANK YOU to the Parts department! David the parts manager was so helpful! Also, Big THANK YOU to Gabriel our amazing salesman.I have purchased vehicles from Griffith in the past, but never had the pleasure of doing business with Gabe. Outstanding customer service, extremely knowledgeable about all the vehicles on his lot. Gabe was recommended to me by a family member. Before I came in to see him we spoke on the phone. Told him what we wanted how much we were willing to spend, and would not waste his time if we could not have exactly what we asked for. In 2 days, Gabe had my explorer for us to come see. Not only was it what we wanted it had all the extras that we wanted, but weren't willing to pay extra for. All in all he is amazing. I read more

Today I went to Griffith Ford to trade my car for a little upgrade. I had purchased a car from them before and had a good experience so I went back sadly we could not reach a deal that worked well so I left no harm done. Later I thanked Dante Davis my sales person to apologize for time lost. Read his response. "Thanks for working so hard for me. My apologies that it didn't work out" His reply: Unfortunately, That is not how I do business. I do not accept your apology and please do not ever request to work with me again. I've never had my time wasted like you did today. You wouldn't give me 2 minutes of your time even after I spent all of my valuable time going out of my way trying to help YOU. Take care. Am I over reacting? read more

For three weeks we have been waiting on their service department. I often have to call over and over because they will roll you over to their general mailbox which has been full for over three weeks. I was guaranteed that we would get our vehicle back yesterday, drove the hour there arrived at 5pm, they close at 6pm and I was left waiting alone in their lobby after almost everyone had left until 8pm only to be told my vehicle is not finished, then the hour drive home. 5 HOURS dealing with this for nothing. They said they would call me at 8am today, I called in at 10am and cant reach anyone. Never bring your vehicle to Griffith Ford Service in San Marcos. read more

Rene Hernandez and Shawn Wright were absolutely wonderful to work with! They went the extra mile in so many ways. Before driving 60 miles to San Marcos to see a Rav4 I was interested in, Shawn personally ran out to the lot to verify there weren't any obnoxious smells and that the interior was in great shape. Also, because it only had one key, Rene was able to get an extra one key using their discount! I highly recommend the the high level of professionalism and personal care at Griffith Ford! Great experience! Very glad I drove the 60 miles to work with them! read more

My business partner and I called dealerships all around San Antonio and Austin trying to buy a pair of F-250's made to order. However, no one would call us back or would tell us to look it up online and order that way. We are over an hour away from this dealership and through diligent follow up Mr. Ian Harris earned our business. Ian and his team are the reason why we were willing to commute over an hour when we had to go to the dealership. They made it simple and easy for us to get into our new vehicles and back out on the road to work! Thanks Griffith Ford! read more

Just bought my new 2017 Ford Explorer Platinum from Michael Ginther. Mike was very easy to work with and made the entire deal over the phone. When I walked in, the car was ready to drive and I was in-and-out in 1 hour flat holding the keys to my new car. The only thing I did not like about this dealership was the Tint Fees, Premium Package Fee and the Dealer Prep fee (which I got removed). Make sure to get those fees taken out and check the final paperwork with the finance team as somehow it was added back in at the end and I had to catch it. read more

My experience at Griffith Ford was outstanding! I went there not really expecting to drive away in a car, and my old car was at the end of its life expectancy. Brady went out of his way, over and above, to make sure that I got the car that I wanted. We were able to come to a quick agreement on all the financial details and I have my Ford Focus sitting in the driveway as we speak. I am definitely going to remain a customer at this dealership. Need a new car? Go talk to Brady. He was awesome! Thank you! read more

Hands down, I couldn't have asked for a better experience! Ian Harris was amazing. He knew I was 2 and half hours away, helped me prior to making my trip. Met me 30 minutes before they even opened, so we could get the ball rolling. Truly a genuine guy wanting to help others out! Got me out the door at even better than I thought I could get, no hassle. I never felt that he was a salesman, and I truly appreciate that. I will continue to do business with Ian Harris and the Griffith team! Thanks again! read more

I don't ever use Yelp and never had a reason to, but after the experience I had at Griffith Ford San Marcos I thought Angle and Brady deserved a 5 star rating! They made my first time car buying experience a very easy and stress free one. They were more than willing to answer all of my questions and after a couple weeks of getting my car they are still checking in to see if I need anything else or had anymore questions. If you are looking for a new car, I totally suggest going to these two for help! read more

Updated review of this dealership. They are even more disgusting than I first thought. They (Erick) told me they replaced the brake shoes on the 2014 Jeep I purchased in 2018. Found out today that they were definitely not replaced when my daughter got them checked today because they were grinding. I got this car for my daughter and baby grandson to have SAFE transportation. These people flat out LIED and put their safety in jeopardy. Karma will visit you mark my words. I hope you go bankrupt. read more

By far the best car buying experience I've ever had. Angel Gonzalez took his time to show me all the F150 packages and features that were available in my price range. He also followed up with me several times after the sale making sure I was satisfied. I drove home in a new truck with all the features and color I wanted. I also got a great rate through Ford Motor Credit and over $5K in rebates. I have already recommended Angel to friends and family and will continue to do so. read more

I was really nervous about taking my car to the dealer. The service team at Griffith Ford changed my mind and were FANTASTIC! Glenn, Stacy and Dennis did everything possible to make me comfortable, informed, calm and ultimately satisfied with the needed repairs! And if you have to wait while they work on your car, they have the cleanest, most welcoming and comfortable waiting area of any place I've been! They've made a customer for life! read more

I have never been accepted with more open arms than Griffith Ford! Jessica and Erik worked til the wee hours of the night into the next day to make sure i wasn't being taken advantage of in the vehicle that i had been in for 3 years paying an ungodly APR on! I am driving away ina brand new vehicle today and this is the first time I can say this in the 12 years of purchasing vehicles!! Thank you so much!! You all are the best read more