Dontae was the best. Very personable and not pushy at all. He was really helpful and a great asset…read moreto the company. We'll be back and when we do we will ask for him specifically. They also had a ton of super cool cars too!!!

When I was attempting to sell my Ford Expedition, I had one of the most unprofessional dealership…read moreexperiences I've had in years. Someone from the dealership contacted me about purchasing my vehicle. I provided all the information about the car and was given a specific price they said they would pay as long as the vehicle was in the condition described. Based on that, we scheduled an appointment for Saturday at 4 PM. I made it very clear that I would be driving over an hour from Austin to San Marcos, and I specifically confirmed that this was essentially a done deal if the vehicle checked out. I was told yes. Because I was told they would be taking the car that day, my husband even drove down in a separate vehicle so I would have a ride back to Austin after completing the sale. After driving the hour down there, the usual dealership runaround immediately started. Instead of simply verifying the condition of the vehicle -- which is exactly what I was told the appointment was for -- they started asking questions like "Are you ready to make a deal today?" The deal had already been negotiated before I ever got in the car to drive there. They inspected the vehicle and confirmed it was exactly as described and that they would honor the agreed price. Then they informed me that at 4 PM on a Saturday their accounting department was gone, and the only way to complete the transaction was for me to leave my vehicle AND the signed title with them, and they would mail me a check in a few days. No reasonable person is going to leave their car and title with a dealership without payment. After wasting half my day, over 100 miles of driving, and having my husband drive down separately because we were told the deal would be completed that day, I understandably pointed out that this should have been communicated before asking someone to drive an hour for what was represented as a finalized deal. At that point the manager, CJ, handled the situation with complete unprofessionalism. Instead of acknowledging the dealership's mistake or attempting to resolve the situation, he became rude, dismissive, and abruptly said "Fine, I don't want your car," before walking away. That is not how a manager should treat someone who took time out of their day and came in ready to complete a deal that the dealership initiated and confirmed. If this is how CJ represents the dealership, ownership should seriously reconsider whether he should be managing customer interactions at all. A manager's job is to solve problems and treat people professionally -- not escalate a situation that his dealership created. This dealership wasted hours of our time and showed absolutely no concern about it. My advice: don't bother coming here to sell your vehicle. There are plenty of dealerships that will treat people professionally and actually honor the commitments they make. Ownership may want to look into how customers are being treated here, because experiences like this are exactly why so many people distrust car dealerships in the first place.

Ask for James Ramsey, he went above and beyond in my car purchasing process. I had to wait hours…read morefor my insurance to finally provide me a temporary and James was there the whole process, he even assisted on contacting my insurance. Great guy and salesman!

These guys are a rip-off. The car they sold me has electric issues and their bs 2,000 warranty is…read morecrap. Stay away from these guys. I look it back to them and the dealer told me I have to take it to a different dealership that can make repairs. The thing is their warranty is with them. Not any other dealership! They wouldn't give me my license plates because he wasn't "my dealer" and said I have to wait for the guy who sold me the car. These people shouldn't be in business. Customer service is their last concern

I gave them 2 stars just for the sales side. JD was friendly and fast. He helped a lot in my…read moresituation and was able to immediately get me into a vehicle. 4 months later - they disabled my vehicle and online access while I WAS NOT behind and current on my payments. All because of a $25 fee that was not posted onto my account, so of course, I would only pay the balance shown. When I called them to find out I was sent to collections whom then told me that she couldn't assist with getting me access until I told them I would report this to BBB because I have every right to know my account information. The lady who answered was rude and rushed me off the phone. Beware - they practice like bullies.

Not a good dealership, too expensive and cars won't last, mine was 13K+ lasted me 2 years or less,…read moreeverything went out.

They have always taken care of our family. We have done business with them over three decades and…read morethey have always been exceptional with everything that they have done. We never have had any issues with the value and quality of work that they provide. Always responsive and made repairing our vehicle an easier process. Family owned and operated and lots of pride in the service they provided.

I had my car towed to Eli's, January 19, 2014, on a Sunday. I was told by the wrecker driver and…read moreothers who saw my accident, the car would probably be totaled due to the age of the vehicle, the roof was caved in, front & back windows broken. My vehicle has very low mileage, a great economical vehicle that has been well maintained. However, I only had liability, high probability the insurance would not cover my vehicle. The other vehicle, which came into my lane, left the scene. I was attempting to avoid a head on collision. No witnesses! Four days passed and my adjuster had not been in to see the vehicle. The local junk car dealer told me Eli's would be charging me a daily $20.00 storage fee; he was deducting that amount from the price he was offering me. With that information, I quickly decided to move the vehicle to a friend's house and wait for adjuster. When I arrived at Eli's, to meet the tow truck driver, I couldn't see my vehicle. I went inside looking and asking for my vehicle. I was very impressed with the staff. Even though the staff knew the vehicle was going to be totaled, they had moved my vehicle to a covered area because it was raining. The staff was protecting the interior of the vehicle. When I went inside the office to take care of the bill, they did not charge me for storage. All I paid was the wrecker fee. I was quite impressed with the staff. Hope you have a great experience with them as well. Diana E

Did what was required,pleasant staff. Kept in touch. Reasonable price for what was repaired.read more

We have been using these guys for years. They have worked on all of our vehicles. They are honest…read moreand they are fast. I don't hesitate to take any type of maintenance or repair to them. They give me an exact breakdown of what's going on and what needs to be done and what at what cost and the option to choose. I've always felt that we've gotten good value for our money at Reliable. Highly recommend!

If I could give zero stars I would. Started out fine and friendly enough, I wanted a Buick Envision…read moreand they had an AWESOME deal posted online. When we started running the numbers they started talking about me having to pay taxes on my trade in which I knew was a red flag because it's part of the total transaction. Then they come out with the initial quote and they "forgot" the posted total discount amount so that was wrong. Then I start looking at all these add on costs. $500 for a lifetime battery. $200 for wheel locks. $1000 for a paint protector they already put on and will still need to do a second coat of. $700 for window tint. None of this was posted online. And it was conveniently not brought up at all in the initial convo or test drive (I would have laughed my ass off and walked away if someone told me I would be charged $200 for wheel locks and told me it was a dealbreaker, that they wouldn't take them off or remove the cost). None of this was on the main sticker, and again not posted online. Then they tell me they can't remove it because they would be out 3K. Okay, well maybe that should have been considered before you posted a discount amount online. You went too hard on the discount and now you are just trying to make it back with add-on fees and that is not my problem, nor should that be on the customer. They refused to take off even the $500 lifetime battery or $200 for wheel locks so I left letting them know I was not happy, not that I would have agreed to any of the add ons anyway and then FINALLY I get a text about oh I am very sorry I didn't go over those with you during the test drive, I usually do cover it when I start with numbers, it is technically on the windshield and its still a great deal for you! (I get a picture of the tiny print posted dead center in the middle upper section of the windshield...) They should not be allowed to post that big of a discount online without also posting what other add-ons will be added to the cost of the car if they are a hard limit. That makes the total cost they show you online false advertising. And even if they can get away with that then at least tell people when scheduling so you aren't wasting their time, because the back and forth sitting at the dealership is annoying enough. Long story short this dealership is false advertising their inventory online, and scamming people with add-ons to fix their bad calls. NOT TO MENTION WHO THE HELL WOULD PAY $200 FOR WHEEL LOCKS, WTF?!

My business was looking for a work truck and Jessica at Chuck Nash was great to work with. Ask for…read moreJess

I wanted to give San Marcos CDJR a fair opportunity because my family has purchased multiple…read morevehicles from this dealership over the years, including my wife's Jeep Compass. Because of that history, I expected a more transparent and customer-focused experience. Unfortunately, the process was disappointing. I was clear from the beginning about what I was looking for and asked to review realistic options before spending time in-store. Instead, much of the interaction felt focused on getting me to come in or submit an application before providing meaningful preliminary numbers. I understand that not every deal can work, and I am not upset simply because the numbers did not line up. My concern is the way the process was handled. I repeatedly asked for clear information on vehicle options, pricing structure, payment estimates, and whether the vehicles being discussed actually matched what I was looking for. The communication felt vague at times, and when numbers were finally discussed, the option presented did not align with what I had clearly asked for. What would have made a difference was a more direct approach: "Here is what can work, here is what cannot work, and here are the realistic options." Instead, I felt like I had to keep pushing for basic clarity. Given my family's history with the dealership, I expected better communication and a stronger effort to walk through the options in a straightforward way. I appreciate the salesperson's time, but overall this was a less than desirable experience and did not feel as customer-focused as I had hoped.

The dealership as a whole is not terrible. The young woman…read morein finance was extremely helpful and honest Rhette the salesman was helpful Harrison the project director was extremely helpful and did all he could to right the wrong his manager had done. I bought a truck from them this past Monday 6/1/2026 I traded in a 2022 F350 lariat currently listed on their website for $55,954 with 92,000 miles It actually has over 101,000 on the odometer The truck I purchased is a 2020 ram 3500 limited with 200,000 miles (trucks in excellent shape) and as I was told by the dealership after the swindling I still got a fantastic deal! Jason the sales manager is a liar and a total turd of a person he tried blaming the finance lady for the reason the price of the truck I was buying jumped up $2,500 over the agreed price. Later he said it was because they over aloud on my trade. I wanted $50,000 and they gave it to me but the money had to come from somewhere so the price of the vehicle I was buying jumped up $2,500. It's my own fault I didn't walk away when they had two differing prices online only $6,000 difference. Long story short when dealing with this place read your paperwork carefully and do the math yourself. Also apparently it's at the dealerships discretion if someone gets the tax break when they do a trade in. According to Jason. I'm not saying this place is dishonest but there's definitely a pattern. Remember Jason numbers don't lie people do.