BE WARNED. We purchased a vehicle from this company almost three years ago, and within just three months, the transmission failed. It took about a week and a half to repair, and while we did get the car back, it has been one issue after another ever since. I understand the vehicle had over 150,000 miles, so some repairs are expected. However, the transmission has now failed again, and the situation has only gotten worse. The finance company they work with refuses to refinance or offer any reasonable solution. Instead, they are pushing us to either surrender the vehicle or take on another $20,000 loan with even higher payments. They are unwilling to work with us in any way, including adding repairs to our existing payment plan. What makes this even more concerning is that my sister had a very similar experience after purchasing from the same company--constant issues that never seemed to be properly resolved. If you're in a desperate situation with poor credit, this might feel like an option. But if you're looking for a reliable vehicle and a company that stands behind what they sell, I would strongly suggest looking elsewhere read more

I wouldn't even give them one star but I need to leave a review to save anyone from this disgusting excuse of a company. Please please please go anywhere other than this. They sell you a faulty car and do not work with you what so ever. I have never in my life heard of someone completely shutting a car off after 2 days, they don't even give you a late fee or anything just leave you helpless and won't even work an arrangement out with you. I'm so over these companies taking advantage of vulnerable people. I really don't know how this company has remained in business because what they're doing cannot be legal. Save yourself and DO NOT do business with them read more

Oh man...this is probably the most pathetic and revolting business in existence on the planet. They advertise on Craigslist, and I filled out a form, and they began contacting me. They sent me a website with their inventory, but none of the prices were listed. When I asked why there weren't listed prices, one of the employees began making fun of my credit score in a group chat with other employees. Absolutely disgusting behavior. Do not EVER use this company for anything. read more

"How well Texas Auto Center takes care of you." We are soon to have our second vehicle paid off with this company and it will be our last. We have never been late with a payment on either vehicle however we have observed things about the way the company treats its customers. After having our second Kia brought into the San Marcos dealership for power related issues we were told it had to be taken to Austin for further diagnostics and repair. We got the vehicle back three weeks later... at that point we were just thankful to have transportation again. We did however observe that while at their repair location in Austin the vehicle was vandalized. -Items stolen from the interior. Which we will admit is our fault, they do say they aren't responsible for anything left inside. -The front license plate stolen -The interior speakers blown out, they raddle and buzz now which they never did before so it sounds like someone had themselves a little joy ride or party with our car at some point. This is not how you treat people who have made all their payments on two vehicles. You hire inept criminals to do your repairs its no wonder you have a horrible rating on this and other websites. This company is Sorry. -- Update: Not two months later the same issue is happening again. We brought the vehicle back in at our own expense a day ago, It was tested for a day and were promptly told by Danny in the finance department that we would be responsible for paying the $166 for a new battery and furthermore that he was doing us a favor, that we are lucky... Danny had nothing to say in regards to us having previously brought it in, paid to have it fixed, being told that no problem could be located and it was given back to us. And then gave what he thought was an analogy about buying groceries from HEB and how its not okay to take the groceries without paying for them. Your ridiculous comment would leave me to believe you don't really understand what an analogy is. Frankly if you brought groceries home from HEB and they were rotten, you wouldn't be saying "well this is clearly my fault, HEB is not to blame here." would you? What is crystal clear by your tone and total lack of customer service skills is that you aren't in the right position at this company. You aren't helping anyone by being an asshole and punching down at people. How would you feel if this was your car? It's okay, I understand you are clearly not equipped to use cognitive empathy so I don't expect an actual answer but maybe it will give you some food for thought. Long story short we are very disappointed with Danny specifically and Texas Auto Center as a whole. Danny, you should be ashamed of yourself but I have no doubt you are not. Anyone who manages this business should have their eye on you and all of your interactions with customers. If it was up to me you would be looking for a new job. BEWARE doing business with this company. read more

This company is trash the only positive thing about them is they have a decent warranty.as far as customer service goes they are the worst company I have ever worked with...cut my car off while driving.wheels locked up ect almost crashing.then said they can't do anything to turn it back on leaving me stranded for almost 2 days after an agreement was made to be paid on a new pay day.just to get told I'm lying now.been waiting on the manager since 10:30am and it is now 430 pm to relve.i have called back up there multiple times to be turned around in circles and not be taken care of..this car lot is trash like DUMPSTER JUICE when comes to customer service read more

This place is so shady and scamy and I love how the "business owner" Erica has the same BS response to everyone without addressing the actual problems. The fact that this place has only negative things said about it shows a lot. My boyfriend got a car from them a few months ago and it's now been in the shop for almost 2 months with no communication on what's wrong with it, playing phone tag back and forth while still having to pay for the car. These people are so unprofessional and have no idea how to run an actual business. And to top it off we now can't get a hold of them because both of their phone lines have been disconnected. Run far away and save yourself the time, energy and money. You should be ashamed to call yourself a business owners. The lack of awareness is insane. read more

This place doesn't even deserve half a star. First the customer service representatives are rude from the time they answer the phone until the time they hang up. I get it call center jobs are hard, but if you don't like your job quit. I can never get ahold of a supervisor I get excuse after excuse. Place is horrible DO NOT DO ANY BUSINESS WITH THIS PLACE‼‼‼ read more

This is a review for the Austin location by the way. San Marcos has been helpful and friendly. Unfortunately the managers and con people run both places. Then there's the finance cons as well. Stay away. read more

Selling cars that need hundreds of dollars worth of dollars worth of maintenance. It shouldn't take weeks to get ahold of Danny.

dont go here save your money and go to an actual dealership! i work at a car insurance and we have lots of people complaining and having the worse expriance ever. i have a car from there as well and it was just the worse option i could do for myself! the car came with scratches dents and issues itself i didnt realize it until my machanice boyfriend saw all this damages! read more

We took my husbands truck in Wednesday 4/22 because he needed the breaks replaced because they were grinding . Mind you he has had this car since Feb 2020 and already breaks were bad ! Here we are today 4/27 and they call to say it's ready to go. He gets in his truck and drives it and hears his brakes are still grinding! A whole week and nothing was done and we had to leave the truck with them again!! Bad service over all! Smh read more

I would encourage anyone who has to purchase a used car do not ever, ever go to Texas Auto. I promise you this. You will get approved, you will pay your hard earned money for a car that will run for a tiny bit. You will break down, you will be given the opportunity to take it to "thier" untrained, uncertified, unqualified "mechanic" and make your life worse than it was going there in the first place. The Service Shop is trained to make your car worse than it was going in, not fix it correctly and have you spending 10x more of your hard working money to them. My replace engine a year ago now needs this: Now remember I had my engine replaced! You have been warned! Don't ever go to TEXAS AUTO!!! REPLACE EXTERIOR BULB 0.00 0.00 18.00 REPLACE SERPENTINE BELT 0.00 TENSIONER BELTS 0.00 66.00 Belt Tensioner (GAT) 1.000 0.00 Belt Tensioner Assembly OP--39071 113.90 0.00 113.90 Belts Subtotal: 113.90 66.00 0.00 179.90 ENGINE REPLACE VALVE COVER GASKET 0.00 0.00 90.00 OP--VS50869R Valve Cover Gasket Set (FEL) 1.000 20.16 0.00 0.00 20.16 ENGINE REPLACE REAR CRANKSHAFT OIL SEAL 0.00 0.00 480.00 21443-2G000 REAR CRANKSHAFT OIL SEAL 1.000 24.37 0.00 0.00 24.37 Engine Subtotal: 44.53 570.00 0.00 614.53 read more

I purchase 2 cars from here and IT HAS BEEN A NIGHTMARE WITH THEM OVER MY PAYMENTS....I'm self employed and can only make my payments twice a month.....they have never allowed me any time on my payments....the finance co. Is a nightmare as well.....they say one thing and do another....shut my car off even after I made my payments....DO URSELF A FAVOR AND BUY A CAR SOMEWHERE ELSE....this place is ripping off hard working people and basically don't CARE ABOUT THEYRE CUSTOMERS....NEVER HAVE I HAD TO GO THRU ALL THIS WHEN BUYING A CAR.....it's like a Mafia or a car loan shark outfit.....they doubled me up on a payment and then told me I was LATE???? Never have missed a payment!!!and when I asked to speak to a mngr. I was told he was on VACATION!!must be nice.....so here I sit....CANT TURN OFF MY CAR OR IT WONT RESTART....I will be contacting my attorney because I believe they are doing something illegal.... PART 2 of my review....both vehicles are now breaking down and experiencing major electrical and mechanical issues...alas....my warranty expired so now I'm stuck with the total for repairs of 1300$ THANK U FOR SCREWING MEOVER ONCE AGAIN ....I'm convinced this is a racket......and I'd need another hour to write all the details.....so disappointed...... read more

I bought a car from them on September 18th and it had no breaks... The were leaking from a busted hose and I had to give the car back the next day to get serviced a whole week ...only to get it back with only the breaks fixed and now MORE ISSUES WITH THE TRANSMISSION! MIND YOU, I only had the car for one week in my possession when they gave it back to me September 27th.. today is October 4th and they are asking me for 2 payments?! ALL I CAN SAY IS THESE IDIOTS HAVE TERRIBLE BUSINESS AND CUSTOMER SERVICE AND SHOULD NOT BE YOUR FIRST CHOICE. F TEXAS AUTO CENTER AND THE CROOKED WORKERS THEY HAVE! read more

DO NOT PURCHASE A CAR FROM HERE!! If I could give zero stars I would. Bought my car over a year ago, and it is constantly getting shut off from this dealership even though I have yet to miss a payment. My car was shut off once so I called to see what the reason was, and the man said "you missed our call so we did it to get your attention" It was just for them to tell me my insurance was going to expire in a MONTH. They even shut off my car two-three days before my payments are even due. Also when you call, the front desk lady is just rude. DO NOT GET A CAR FROM HERE!! read more

I would never recommend anyone get a car from here. I paid my CPI for a year 140 a month for insurance on the car. They have had my car for 7 weeks now and all I get is the run around from them. Even the general manager (man with accent) said he would call me personally and never did. I'm not even sure how or even if I will get my durango back. The lady at the service desk is always extremely rude and lazy she will not get any answers for you. She constantly directed me to call Monica in austin after I had told her multiple times Monica said to follow up w San Marcos location. I'm still extremely upset and don't even know how to her answers at this point. Wish I could give 0 stars! read more

This Place Is Horrible In Service And Sales I Don't Recommend Any Body Purchasing A Vehicle From Either Location And For Service If You Purchase Your Car There As Far As Service All Repairs If Not Covered Under There Cheap Ass Warranty Will Be Added To Your Note Or Original Finace Contract And Interest Charges Will Applied To That Amount At An High Interest Rate So Do Me A Favor And Stay Clear Off These Locations plz read more

Went in looking for a used car, had a few that looked great but when it came to the sales guy Paul Luna things went wrong. Sat down and told him I had a few I was interested in and he immediately asked what my budget and went into a spiel about their financing options. So I told him I was paying cash and had a list of cars I was interested in and wanted to know the prices. He asked for my budget again. When a customer comes in with questions it's because they want an answer, not a game. This is Texas folks, we're polite here. Ignoring a question twice isn't. One star because I had to go and find a sales man and never got a question answered. read more

Go here if you want a second chance or want to improve your credit. So helpful! Unfortunately, they didn't have what I was looking for (shopping for my first car) but even then the guy there was so nice and honest! He recommended me to some other place that better suited my needs. Seriously, shout out to Humberto for being so honest and helpful! You Go Humberto! Break the negative stereotype of the car salesman I hope you see this! :) read more

Save your money, go somewhere else. For 2 and a half years my car has been in and out of the repair shop. Cars are overpriced and have issues. I wish I would of bought smewhere else! read more

I am completely upset with the service at the San Marcos Location of Texas Auto Center. They recently moved into a bigger and better place but unfortunately don't seem able to keep up with the higher volume. Their customer service has definitely dropped, as management seems nonchalant about customer needs or concerns. I had purchased a car with them about a year and half ago, the starter went out and after being stranded out of town late after work, I was towed to a repair shop only to find out the starter had been rigged before and had caused the battery to erupt. I notified the dealership and in return they offered to take the car back and sell me another, down payment and all. Happy to just have a quick turn around, I was glad to be seemingly taken care of. The salesman was courteous. The new down payment with higher payments and insurance were just a bullet I had to bite. Before letting me drive off with the car they did a once over only to find out there was an oil leak. Glad to have it taken care of I was a happy camper until I noticed... An oil leak. I took it back a week later on a Saturday as to not interfere with work. They grudgingly accommodated me. Only to send me off to notice over the next few days the continuous oil leak. In between service visits the lack of oil burned up my gas, I become good friends with AutoZone as they helped me put more oil to get me thru to the next day. It was costly for a single hardworking mother. During the holidays this is definitely the last thing I wanted to deal with but I understand when a company goes thru a growth without the proper amount of staff, in this case mechanics. I missed two days of work, an 8hr shift and 12hr shift. I am the sole provider for my son and me, which is a big deal, as many can relate we don't work for fun- we have bills to pay; rent utilities, daycare, health insurance, car payments, and car insurance and so on! I have 3 other family members with a car from this place, both my sisters ended up with a car other than the one they originally picked out because they broke down! One of the Sales/Supervisors called me a few hours after I dropped off the car the third time, asking if I was interested in purchasing a car! When I reminded him that I already had one he quickly cut me off with a "sorry" and hung up while trying to tell him my sister in law and friend were interested in buying a car!! I tried to sit and express my concerns with the team there and they kept sending me to someone else while management made it out as though they were doing me a favor in accommodating me. They were belittling me as a customer, mind you I DIDN'T EVEN HAVE THE PLATES ON THE CAR YET. Meaning within a few weeks I took the car in for a total of 4 days, 3 different times to fix the same one problem. Loosing valuable time and money. They sent me out the door without trying to express any remorse. If it wasn't for the EXCELLENT CUSTOMER SERVICE provided by one receptionist Melinda, I most likely would have had a nervous breakdown right then and there. In all of this I am reminded God is my source, and work, my car etcetera is a resource. This experience has been a huge disappointment. read more

I purchased my 2005 Nissan Maxima in December of 2013 and I have been having issues with it ever since. The second day I got my vehicle I noticed a rattle under the hood along with my car occasionally not starting. When I took it in for repairs, the issues were dismissed by the mechanic. He told all Nissan's made that sound. When I left I let them know the issues still remained after assuring me they were fixed. At this point I got the general manager involved who is Everett and he assured me the next visit he would make sure his mechanics addressed and fix the issues. I told him I needed the issues fixed and I couldn't keep driving back and forth because of the distance of where I live in Cedar Park Tx. He told me to give his guys a chance and I did. After sitting for 6 hours to get my car repaired, once again I noticed the issues still remained upon my arrival home. My car then started to make a grinding noise under the hood and my whole engine started to shake. I took it in again to let the manager see what it was doing but time I drove all that way, the grinding stopped and they did not see what it was doing and would not take my word for it. So he told me to bring it in again and drop it off for a few days so they could have some time to find out what the issue is. So before I took it in I recorded a video on my phone of the grinding noise to show the manager. The last day I brought it in I was told 45 minutes later that it was my engine needing to be replaced all this time. I have been wasting all this time from work and sitting there for hours any other day only for it to have actually only taken 45 minutes to diagnose the issue which leads me to believe I have been given the run all this time.The manager did nothing to accommodate my needs, in fact he made it all seem as if it were my fault. All they have done was inconvenience me and have me make several trips there to fix the same issue at my expense. I know several people who have had the same issues and were accommodated by being placed in another vehicle, but not myself. The manager was very rude even I have been nothing but patient with him and his staff. He told my only options were to either put another down payment on a different vehicle or pay the $200 deductible for the same issue that his mechanics never fixed the entire 4 months I've owned the vehicle.I then told him he could keep his car, I don't want it! I would advise No one to purchase a vehicle from this place. read more