Big shout out to John, their retail store manager, who is always amazingly knowledgeable and…read morehelpful. If you need anything that may not currently be in stock, he carries a "little note pad", writes it down with your information and Bam! As soon as the items come in you get a text from John letting you know it's in! He'll even set it aside for you so when you arrive it's there and you can just pay and go! Such a time saver and very considerate of the importance of phenomenal customer service! Their cashier, Kaiya also is very helpful and very good getting you through the process which again just emphasizes the way the staff values their customers at their Lakewood Ranch location!

We love this hardware store! They are always fully staffed and so many employees ask if you need…read morehelp finding anything. They have always been approachable and will help you figure out stuff, if you have questions about a project you're working on! They also carry Benjamin Moore paints- not many places do! I much prefer this quaint, comfortable hardware store over the big box stores.

Subject: Urgent Complaint - Unresolved Order & Unacceptable Customer Service at Lowe's Plant City…read more(#1592) Dear Lowe's Customer Service, I am extremely disappointed with my experience at Lowe's and the complete lack of accountability regarding my recent purchase. The way my order has been handled--along with the unprofessional treatment I received from your Plant City, FL store (Store #1592)--has been frustrating and unacceptable. Order Details: Order #201592048250420002 Purchase Date: February 25, 2025 Item: Microwave - 1.7-cu ft 29.88-in Over-the-Range Microwave with Sensor Cooking ( PrintP. Original Delivery Date: March 18, 2025 Updated Delivery Date (Without Notification): March 25, 2025 I purchased a microwave from Lowe's on February 25, 2025, with an expected delivery date of March 18, 2025. However, when I checked the Lowe's app a few days later, I noticed that the delivery date had been pushed back to March 25, 2025, without any prior notification. Concerned about this delay, I reached out to Lowe's multiple times for clarification. Every time I called, I was met with vague responses--no one could provide an explanation, and I was repeatedly told that the "claims team" would contact me. However, I never received any follow-up or resolution. Store Experience on March 25, 2025: Since my order was now expected to arrive on March 25, I called Lowe's Plant City (Store #1592) at (813) 659-4040 around 4:00 PM to get an update. What followed was an extremely unprofessional and frustrating experience: When the store answered my call, they immediately placed me on hold without saying anything. After waiting for an extended period, I was transferred multiple times without anyone addressing my issue. Finally, an employee named Yosselyn picked up and informed me that her manager instructed her to only provide the corporate phone number instead of assisting me. When I asked for the manager's name (maybe Melissa - Manager on duty), Yosselyn refused to provide it, stating it was per her manager's instructions. This is highly unprofessional, and I find it unacceptable that a store manager would refuse to be held accountable for a customer issue. Complaint Summary: Failure to notify me about my delayed order. Lack of accountability--no one can explain what happened to my order. Unresponsive customer service--transferred multiple times and left on hold with no communication. Manager refusing to speak with me or even provide their name. Over a month has passed, and I still have not received my microwave or any explanation. This level of service is completely unacceptable, and as a paying customer, I expect immediate action to resolve this issue. I am demanding: A clear update on the status of my order. If it is lost, I expect a full refund or a replacement to be expedited. Accountability from Store #1592. I want to know why the manager refused to address my concern and why the store staff treated my call so unprofessionally. A formal response from Lowe's corporate regarding this issue. I urge you to investigate this situation and provide a resolution as soon as possible. Please respond at your earliest convenience with a solution. Sincerely, JM

Very large store with good selection of items. Clean and well maintained. Parking lot is large but…read moreone way in and out.

I would not give them one star if that was an option. The worst customer setvice I have ever…read moreexperienced. I ordered replacement screens. I returned them after noticing large gaps on the sides. When I returned the screen I was met with resistance but then the obvious lopsided screens were taken from my hands and I was told I would receive new screens. Well, I received a call to come get the screens two days later. I picked up the screens and realized the screens were the exact same ones that did not fit!!!! I know because one of the original screens had lost the little black tabs. these screens were missing one of the black tabs!!!!

Amazing store, polite staff, and always great deals on anything you could possibly need.read more

A real old fashion hardware! Not a box store. Knowledgable staff that also helps with how to…read morecomplete your projects.

Hardy's is the old school independent knowledgable hardware store where local contractors and…read moreconstruction crews.go to get their materials. No big warehouse here. This is the Rush Limbaugh on the radio Spanish speaking builders getting jobs done. They are advertising for a new counter person as of Janiary 2019 and it was a lil busy and backed up when I was here in January 2019, but they seemed to have just the right door knob, plastic pipe section, filter, keys made, and tool for the job. PLUS there is a cake decorating store attached. What else do you need?

The employees here are always really nice and helpful, even when they don't have the products I…read moreneed. Most recently I was looking for a socket wrench extender and they didn't have it. They told me to go to a store across the street and sure enough the other store had it. I appreciate the helpfulness and honesty. I did try to return a Yeti purchase I bought online one time and they do not accept Yeti returns. To be fair they had signs all over the store saying so and they were nice when they told me. I just couldn't have known since I bought it online. Not sure why but it seems like most stores don't usually accept those returns.

Return policy. I bought a product on the Bloomingdale ave store then tried to return item to the…read moreSeffner store with receipt. They said you didn't buy it at this store and needed to take it back to Bloomingdale. Also the online store showed the product was available at the Seffner store 2 on hand and I was told they don't even sale the product.

If I could give no stars I definitely would!at I stopped by this location to check on a specific…read moreitem and at that time there was a one way in one way out I was NOT greeted at all by any of the people that work there. They just look at you with their nose turned in the air and turn their heads. And...when I asked about the item, I was told to go straight to this other woman who seemed rather SNOTTY to say the least. I asked her about the item I was interested in and she proceeded to tell me that I would have to wait there to look at the section I was interested in because someone was already back there....that they're only taking 1 person at a time. I asked about how long was the wait? She said 20 to 30 minutes ...which I thought was ridiculous! It was just her bad attitude in general that turned me away. I realize that many people judge others by their outside appearance without uttering a word...but if they would treat others with the kindness and respect that they would like themselves, the world would be such a better place!

So my previous review from a while ago was a pretty harsh star rating, as this Ace is basically a…read morevictim of its location. And, I guess, even fat old racists need tools and washers and guns. Everyone here is super helpful and very friendly. This isn't a place where you wander the aisles - they ask you what you need, then take you there to look at your options. Prices are generally a little higher than the mega home improvement stores, but Ace gets my business for their consistent helpfulness and also going to Lowe's is a nightmare experience that I avoid as much as possible. Ammo prices are decent if you're looking for a deal.