I'd never been to the eye doctor before & just wanted to get my eyes checked! Everyone hear was…read moresuper friendly. I was in an out in less than 20 mins. It felt like the doctor genuinely cared!

This is my first visit with Brookside Eye Care Center. The technician (Cheryl) was very pleasant,…read morepatient, knowledgeable and answered all of my questions. She said she's been here 15 years but I couldn't tell. The receptionist was very friendly as well. I didn't have to wait long before my name was called for me to go back to take my eye exam. When I mentioned to Cheryl that the technicians do all of the work, she politely said, "That way Dr. Sabates can spend more time with you." That was very kind of her to speak highly of the doctor. Dr. Sabates is so nice. He explains everything and answers all questions. I've been to Cass County and State Line Eye Carr Centers, I have to say that this would be the location I will return to for future visits. I've been a patient since 1999 and have never had a complaint. I HIGHLY recommend this location.

Do you need a new eye doctor? I did. The Eyemasters a few blocks south in Ward Parkway mall was…read morenot, how do I say this, medically equipped' as they should be. I found out later, only after switching to State Line Eye Care Center that Eyemasters didn't perform a handful of necessary eye tests on me! The Center is more professional and employs, in my opinion, better eye doctors. I recommend Dr. Cline - she is wonderful and cares enough to work around my 'sensitive' eyes. Of all the things in this world that make my skin crawl, those eye drops that numb the eyes are the WORST offenders. It takes all but someone holding me down to take the stuff (it doesn't numb the eyes so much as it makes them feel weird - like you can feel every movement in the socket - it's just an unsettling, uncomfortable feeling.) Dr. Cline always puts the least amount of drops necessary during this procedure (it can be either one to three of these awful orange drops and she only does one for me because she knows I'm squeamish.) She also gives me tons of free contact solution and cases and all that fun stuff (it's the equivalent of getting that free toothbrush kit from the dentist when you were a kid.) The staff in is always helpful and in my experiences, will go above and beyond their necessary duties to help out. For example, yesterday I went in to pick up contacts I had ordered a long time ago for myself. Even though it was way passed pick up date, they had them right there waiting for me. To my horror, my insurance card wasn't initially accepted, BUT they immediately called the card to talk to someone until it went through properly and the card was finally accepted. THANK god for those women - I don't know what I would have done if my card had been declined (go blind for awhile I guess.) I didn't know that my former eye doctors were so mediocre until I came here and then I learned there is a difference. Thanks to State Line Eye Care Center, I was even checked for several eye diseases that Eyemasters had neglected to test for, and no one's health shouldn't have to deal with medical negligence.

While the office itself seems professional and friendly, I did not care for Dr. Ciccio at all. When…read moreI asked her questions, she didn't explain things well. When I asked her to use different terms (I don't understand medical terms), she got defensive and said "it's hard to explain". I will definitely see a different doctor if I go again.

Was being treated for Wet AMD the dr. started me on a new medication and I had a reaction to the…read moredrug which he not only ignored but gave me another injection which caused sever problems. I went to see him and he never looked at my eyes only read his test results on his computer. Skip to the end I had severe inflammation and pressure increases which caused a great deal of eyesight loss and 3 eye surgeries to save the eyesight I had left. All the care to take care of the problem was not done by KU eye center. As an added note the KU dr. was giving me injections every 8 weeks. Since seeing a new retina specialist I have not had to have any injections or any issues with wet AMD for over a year. makes me wonder I would not go back to KU eye for any reason ever

My mother is currently a patient here receiving injections for wet macular degeneration every 4-6…read moreweeks. These are injections directly into the eye, so feeling comfortable and confident with the physician performing them is extremely important. A few months ago her regular doctor was on leave, and she was treated by another physician in the practice. The difference in her experience was very noticeable. This doctor took time to explain the procedure, rinsed her eyes afterward, and my mother left with significantly less pain and fewer side effects than she normally experiences. Because of that experience, my mother has asked multiple times to switch to that doctor. Each time she has been flat-out denied the request. This is incredibly frustrating and difficult to understand, especially since the doctor she prefers is reportedly accepting new patients. My mother is an older patient, and navigating repeated denials and administrative hurdles like this has been very stressful and discouraging for her. Patients should have a reasonable ability to choose the physician they feel most comfortable with for an ongoing treatment like this, especially when injections into the eye are involved. These treatments happen every 4-6 weeks and they are scary and uncomfortable. Instead, she has repeatedly been told she cannot switch doctors within the practice. After asking multiple times and being denied each time, she now feels stuck continuing care with a doctor she doesn't feel comfortable with, which is a very difficult position for a patient receiving eye injections every few weeks. At this point we are strongly considering moving her care to a different retina specialist outside of KU altogether. It's disappointing that a large medical system would refuse to work with a patient on something as reasonable as choosing the physician who is injecting medication into her eyes. I truly hope someone from patient relations or clinic leadership will review this situation and reconsider. I am giving two stars instead of one because there is a front desk gentleman who has always been very kind to my mother and has helped put her at ease several times. Unfortunately this situation is clearly outside of his control, but his kindness has not gone unnoticed.

April 12, 2022, Dr. Michael Chappell, with the Moyes Eye Center in Lee's Summit, performed what…read moreshould have been a routine removal of a chalazion on my eyelid. However, when he attempted to inject lidocaine into my eyelid before the procedure, he injected the lidocaine into my left eye. The lidocaine included ingredients toxic to my eye, leading to excruciating pain, permanent eye damage, and disfigurement. As you can see by the attached picture, my eye is permanently disfigured. I was only 34 years old at the time of the incident, and it has caused immeasurable distress in my life. To make things worse, neither Dr. Chappell nor his employer, Moyes Eye Center, have taken any responsibility for their actions, despite Dr. Chappell admitting this under oath during his deposition: Q. Are you aware that one of the allegations in this case is that you inadvertently injected Lidocaine into her eye? A. Yes. Q. Are you able to rule out that that occurred during the procedure? ** A. I cannot rule it out. ** A. There's a number of possible causes for her postoperative post-procedure course. Q. And I know you went through some of them with me, but my question for you is are you aware if the doctors at Moyes who were -- who saw Ms. Dehnert in 2022, if you all were able to reach a consensus about the cause of her postoperative issues? A. Through many discussions and many evaluations, we have possible intraocular injection of medication as the most likely cause, with a number of other possible causes. I have been forced to hire an attorney and this matter remains unresolved, with Dr. Chappell denying my claims and offering me no compensation for my injuries. I am a single mom to a young daughter, which makes the emotional and financial stress of this incident even worse.

Moyes Eye Center: I first went to Moyes in July for my yearly eye exam. I saw Dr. Stockwell. She…read morewas absolutely wonderful. She took the time explain what was going on with my eyes, answer my questions, and make recommendations. I later had a consultation with Dr. Kam, who was also amazing to work with. He was pleasant, thorough, and explained my need for cataract surgery. Everyone at Moyse was friendly, supportive, and professional. I highly recommend this business.

5 stars for the optometrist. Very professional and patient. Great experience. Back office staff…read moreand optical shop are terrible (2 stars at best). I've had issues with billing and had rude encounters with optician. I go elsewhere to fill my prescription but will continue seeing my doc and endure the billing dept. I have learned to request a statement soon after my appt so that I have a clear understanding of what I'm billed for and what insurance will pay. Can't trust them to get it right and follow up in timely manner.

Been going to this office for years for normal eyeglasses and contacts but as soon as I have…read moresomething that's more serious going on I feel like I was getting pushed out and just told I have this diagnosis and there's nothing you can do. Now I found out, after going to another eye Doctor who thought outside the box and didn't just say oh you have PVD he referred me to a Retina Specialist, where I got the actual diagnosis of uveitis, which could've been treated a lot sooner. I have a new eye doctor now I will not be going back to this practice.

Been a Littlefield client for a handful of years now, and it's as reliable and great as the first…read moretime I came in. This eye doctor in the Waldo neighborhood hit every box: - Communicative - Professional - Friendly - On time - Availability - Efficiency They also offered something during my routine eye exam that I loved; the option to pay $35 extra to skip the dilation and instead use some sort of Star Wars technology to take a picture of the back of your eye. Well worth it for not having to have blurry, weird vision for the rest of the day. I see Dr. Yates, and my oldest comes here now too and looks forward to it. The office is very nice, and there is parking but it can be tight in the little adjacent lot. Nothing but good vibes here, good location, and I never dread my annual trip in. They'll really listen if you have any questions or concerns about anything, and overall this is a slam dunk. We'll go here for life.

I've gone here for years. Dr. Grimes and the remaining staff are so wonderful and professional…read more Everyone is helpful. The new establishment looks great. Just be prepared to try and maneuver in the small parking lot when you go in for your eye appointment.

I would not recommend this facility. It is just a money grab. I had Lasik surgery done nearly 10…read moreyears ago. I haven't been back since then for any services. I am aging and my vision is getting worse so I thought I would go back and look into a refractive surgery that my friend recently had done there. I signed up for a free consultation but when I arrived I was told since I had been seen there before they would not see me without collecting $275.00 since I was an "established patient". I was shocked. I had signed up for the free consultation. They refused to see me. I reiterated that I signed up for a free consultation and I hadn't been seen there in years and am interested in a surgery that I would be paying thousands of dollars for. They still would not see me without collecting the 275.00. I reached out to my friend and she stated she also had her Lasik surgery done there and her 2nd consultation was free. She also stated that when she was unsure if she was going to move forward with the surgery since it is not covered by insurance and costs nearly 10,000.00 they DISCOUNTED IT BY 1,000 PER EYE!!! I know this sounds a bit petty of me as I am willing to pay thousands for a procedure but it is on principle at this point. Durrie you just lost a sale for not willing to compromise on the 275.00 office visit of an "established Patient" that hadn't been there in years that signed up for a free consultation. I guess that is why the waiting room and parking lot is empty. You should probably review those polices for people like me. You are loosing business. Off to Sabates Eye Center I go for a free consultation. Maybe you all should check them out as well.

they told me that insurance would not pay for my cataract removal and insert lens but they could…read morefinance the $10,000 after my surgery the surgery center also charge my insurance for $10,000. please get this done with a company that works with insurance so you don't pay double!

very good help but sometimes it takes a month or two to get to see the right doctor after your…read moreinital appt.

They're always so busy here but they take of you instantly when you set an appointment here. Only…read morewent here for a laser. Laser off the lashes that's been bothering and I believe one of the doctors is so hyper but he got a steady hands. The way he numbs before and then laser is kinda scary. I can see blood and smell the brunt hair. He gave ointment to help with the pain and healing. Still trying to figure out if it's good or bad. Check back for a follow up.

I was pretty nervous about having cataract surgery. Two…read morethings: 1. I went in to get prepped and the next thing I remember was getting out of my car at home. 2. It was successful I can see day one

Dr. Banning did my cataract surgery. I had been near-sighted most of my life. I understood that…read moresurgery would improve my vision and I would still be slightly near-sighted. I was happy with that. He changed me to far-sighted without my knowledge. I spent months STRUGGLING to understand why I could not see the way I had expected. Dr. Shrack prescribed lenses, but she was not aware of what was causing my vision issues. I finally went to Dr. Banning to discuss my problems. He said that I requested to be far-sighted! After months of struggling this was the first I learned of the cause of my trouble. I was shocked as I would NEVER have requested this. He would not discuss and got mad and left the room. I tried different ophthalmologists and finally found an ophthalmologist and optometrist who helped me. The ophthalmologist said that most ophthalmologists will not make such a drastic change in a person's vision. If Dr. Banning really thought I wanted to be far-sighted, he should have discussed with me the problems this would cause. I would have realized he had it wrong and made the change before surgery. And, if he really cared about me, he would have seen that my hobbies are reading and sewing. These are not far-sighted activities. I think unkind thoughts of him every time I do something close.

In these days of Docs that are hurried and short sighted... it is nice to have a pair named John…read moreTurley around with... ahem... VISION. ; ) John the younger is my doc and he took the care and time to give a thorough exam. He has a gentle nature and still carries authority as he speaks so you tend to listen. That helps when you are ADD like me. I have also heard great things about John the elder from my bicycling friends. I also bought my glasses here (Joseph Abboud) and I am TOTALLY pleased with them.