I came in because I thought my transmission was making a noise. They drove it and told me I had a…read morejutter and needed a new transmission. $6400. NOT TRUE!! I got a 2nd opinion and it was a fuel issue. I mean really???? Do you need the money that bad? Is it because I am a woman?? Terrible place!! Just don't even do it!!

yes, they're quick serviced and they do the job correctly but every time we get something fixed on…read moreour car, something else is messed with and it's been purposely messed with these people like to do that so you can bring your car back in and get more money off of you so be aware and check your vehicles after getting it fixed on with this place like check your vehicles before you leave because they are money hungry

Saved me over $400! LED brake light went out on my 2015 Yukon XL. Have to replace the entire…read moreassembly says the dealer at a cost of $670 for the part only. Found Logan on the internet and contacted them. They said send it to us and we'll fix it for $160 including shipping! I paid $100 to have it packed and shipped from CA to TN and had it back in a week. The guys at Logan are awesome. Their website has instructions for removal of GMC, Chrysler, Jaguar, Lexus and others.

That new older guy they hired is totally awesome!! Very highly skilled and competent. A great…read moreaddition to a great shop!!

In any small town, it can be a challenge to find that "good ol' boy" small shop mechanic. Randy of…read moreRES Automotive is that guy you've been looking for. Their place isn't fancy. The "waiting room," if you want to call it that, is an old car bench seat in the office, and you might have to share that with the resident dog. Their location isn't high traffic or convenient. It's out of town, next to a rock quarry and where they park the school buses in Franklin. They don't do any fancy ads or claim any special promos, and if you need a shuttle - you might have to arrange that in conjunction with school schedules and who is doing the lunch run. But if you want a trustworthy mechanic, who earns a fair and honest living for himself and his employees, but isn't driving a big fancy car and living in a McMansion, then this is your place. Hubby and I have had work done on each of our cars over the years, and I've referred several local friends over the years, and have never been disappointed. Give 'em a try, and tell them Gary and Sarah sent ya.

I originally had my car at Christian Brothers Auto Repair and was quoted 870 dollars to fix the…read moreleak in my radiator and replace my rear breaks and was told it was IMPOSSIBLE to patch or sauter a radiator and that they only replace them; and never attempt to recover or fix them. I had my car towed to Canada's Radiator & Auto Service after being referred to them and they were able to repair my radiator without replacing it for 425 dollars to fix it AND replace my breaks. THANK YOU SO MUCH, CANADA'S!!

I took my 2004 SUV in for air conditioning repair knowing that if it was a corroded line the cost…read morewould been upwards of $600 just for the part. I was greatly impressed by the the integrity and honesty of the guys there when they let me know all I needed was 2 seals/bushings ($5 parts). Any other vehicle problems I have I'll be taking them there!!

I highly recommend Capley's. I was referred to them by a different business I was familiar with and…read morewas not disappointed. My 18 year old car had a roof with paint peeling and a 2.5 inch in diameter rust circle. Capley's took care of it, repainted the roof and also did some touch ups just because they saw it was needed. Great value!

Car sat in shop for over 4 months before they even STARTED the repairs. Every time I checked in and…read moreasked about the hold up, they would say they're going to start on it "next week". This went on for almost 6 months.

I chose this place due to "honest work" reviews and being that it's right by my home. Unfortunately…read morethat is not my experience. I sent the email below and sent to their text line and was told the owner would be in contact. I have called since to request his call and received none. I was mindful and patient. It has been over a month since I was initially told he would call and have had no resolution. We are out $600+ on repairs that were not needed/incorrect. "To whom it may concern, I recently brought my vehicle to your shop for service due to a noticeable sound occurring during acceleration. Your team was unable to locate or diagnose the source of that sound. Instead, you identified a coolant leak, which led to expensive repairs totaling over $600 (including parts and labor). Unfortunately, after the repairs were completed and the vehicle returned to me: The original acceleration sound persisted unchanged as you all could no locate it. Diagnostic cost incurred there but no repairs were made. The coolant leak continued as well. I later rescheduled an appointment with your shop, and I received a call indicating that no diagnostic fee would be charged this time. However, due to concerns about the prior service, I decided to cancel and have an independent mechanic inspect the vehicle instead. The independent mechanic immediately identified and fixed the source of the acceleration sound by replacing a faulty bracket--a relatively straightforward repair that your team had not located. Additionally, shortly after retrieving my vehicle from your shop, my check engine light illuminated. The code indicated a "coolant thermostat" issue. Upon further inspection, the mechanic located the actual source of the coolant leak. While I can see the new hose your shop installed, it was not installed at the leaking location. The leak was coming from a different area entirely, and clear evidence (stains and residue) shows this has been the ongoing source for a significant period of time--well before and after your repairs. I have attached photos clearly showing the actual leak location and the part that actually needed to be repaired. In summary: The acceleration noise was not diagnosed or repaired by your shop. The coolant leak you claimed to have fixed was not properly addressed (wrong location repaired). I paid over $600 for work that did not resolve the reported issues. This has resulted in additional costs to properly diagnose and repair both problems. I would like to discuss how we can resolve this matter, including possible reimbursement for the ineffective repairs and compensation for the additional expenses incurred due to the incomplete/misdiagnosed work. Please let me know a convenient time to speak with a manager or someone authorized to address customer concerns and billing disputes." I would give 0 starts due to lack of professionalism and accountability but cannot do less than 1.

I'm new(er) to the area and I like to support smaller businesses whenever possible so I contacted…read morethis auto care center. Paul, who answered the phone when I called, was courteous and very helpful. They were pretty booked for the next couple of weeks but he scheduled me in for an oil change the very next day, stating "that can't wait". I instantly felt that I was valued and my vehicle's maintenance is their priority. Upon my arrival, I found ample parking and a tidy front office. The front office person cheerfully greeted me immediately upon entering, which is not common in this industry (in my experience). Aside from a drive-thru style oil change place which is often questionable, I don't believe I have ever been cared for so swiftly. As a woman, I have grown accustomed to being demeaned by men in the auto profession. This company may be the exception. They may exude traditional values but they are enlightened and I was treated as a peer. What a relief! From end to end, this company was professional, efficient and uncommonly courteous. I will be back and I highly recommend them.

Chandler and James said they could repair my daughter's diesel vw but after more than a week, they…read moresaid they couldn't. We had it towed by them to another mechanic and they said they had ordered parts. My daughter paid for the parts, which the new mechanic said were wrong parts after getting them. Tristar ghosted us when we tried to return the parts for a refund. Never use them for anything.

Chandler/Tristar Roadside Rescue was truly a 'Godsend' when the small bus I was driving to…read moretransport service dogs was loading up its last dog and smoke started coming from under the hood. It was in the 90's and the bus was not drivable. It was 3:45 pm on a Friday afternoon when I contacted Chandler...we thought the water pump/belt had failed. Chandler drove to where the bus was in Only, TN, assessed the situation, diagnosed the problem, drove back into Nashville for parts and returned to work on the bus late into the evening in a parking lot. I received at call at 9:30pm that he had repaired the bus. Chandler was an excellent communicator, completed the repair so quickly and for a very fair price. I would use Tristar Roadside Rescue again and would give more than 5 stars if I could! So thankful!

Needed a paint job for scratches / small dents on a car door as well as the back bumper, so I went…read morelooking for places on Yelp. I found this place, and we were a bit concerned when we saw there were very few reviews and nonexistent on google maps. Weirdly enough, when I first looked on Yelp, there was one review, and that one got removed? There are zero reviews currently, and the person I was messaging through the Yelp app said they just started their Yelp page. In any case, I asked a lot of questions through Yelp, and although the responses weren't the warmest, they responded quickly and I kept asking for more information because they were the cheapest for the work I needed. They also sent me some photos on work they've done, although none of them showed paint jobs (or before / afters). One of their responses made me uncomfortable - other shops I asked for the same work said it'd take 2-3 days (and three to four times the price). When the person from Driveway Doctors came to take a look at the car, they said they'd have to do a glaze and a finish - and could do it in one day. We wanted to know how these two layers would dry in one day, and none of the other shops said they could do it in one day. The response I got was: "this is our profession, we have all the tools and equipment we need to get the job done right and with quick turn around". That didn't really answer my question, and I followed up to ask for a clarification - no response. Eventually, I called the number listed on Yelp, no response but a quick text follow-up. I asked to talk to the person who came to look at the car, and we talked on the phone. He was excellent and explained everything, name is Mena. If I hadn't thought of doing this, I likely would've dropped it and gotten the work done elsewhere because the person responding to me on Yelp didn't seem like someone who cared much about customer service. In any case, I'm glad I pushed through because Mena (or Isaac?) did an excellent job. I'm not entirely sure who ended up doing the work, because Mena came to look at the car, and Isaac is the person we ended up paying (my partner went to meet the person both times so I'm unsure who it was). They pick up your car and drive it to a rented place to work on it (or you can drop it off yourself), and they did a great job, can barely tell the car was ever scratched. Turns out the person who worked on it is currently in trade school, but it was solid work - at least for now. Hopefully the materials used are durable and don't start to fade. We're very happy with the work, I just think the customer service aspect can be greatly improved.

This shop is very weird, I had got something painted and the paint never matched and then they…read morewanted me to pay more for them make it match and then on top of that tithe paint job was atrocious from how many scratches you can see though the paint, and also the paint is falling off by itself, if you value your hard earned money don't come here it's like there looking up to how do anything before they get the job and isn't very professional or anything