I chose this place due to "honest work" reviews and being that it's right by my home. Unfortunately that is not my experience. I sent the email below and sent to their text line and was told the owner would be in contact. I have called since to request his call and received none. I was mindful and patient. It has been over a month since I was initially told he would call and have had no resolution. We are out $600+ on repairs that were not needed/incorrect. "To whom it may concern, I recently brought my vehicle to your shop for service due to a noticeable sound occurring during acceleration. Your team was unable to locate or diagnose the source of that sound. Instead, you identified a coolant leak, which led to expensive repairs totaling over $600 (including parts and labor). Unfortunately, after the repairs were completed and the vehicle returned to me: The original acceleration sound persisted unchanged as you all could no locate it. Diagnostic cost incurred there but no repairs were made. The coolant leak continued as well. I later rescheduled an appointment with your shop, and I received a call indicating that no diagnostic fee would be charged this time. However, due to concerns about the prior service, I decided to cancel and have an independent mechanic inspect the vehicle instead. The independent mechanic immediately identified and fixed the source of the acceleration sound by replacing a faulty bracket--a relatively straightforward repair that your team had not located. Additionally, shortly after retrieving my vehicle from your shop, my check engine light illuminated. The code indicated a "coolant thermostat" issue. Upon further inspection, the mechanic located the actual source of the coolant leak. While I can see the new hose your shop installed, it was not installed at the leaking location. The leak was coming from a different area entirely, and clear evidence (stains and residue) shows this has been the ongoing source for a significant period of time--well before and after your repairs. I have attached photos clearly showing the actual leak location and the part that actually needed to be repaired. In summary: The acceleration noise was not diagnosed or repaired by your shop. The coolant leak you claimed to have fixed was not properly addressed (wrong location repaired). I paid over $600 for work that did not resolve the reported issues. This has resulted in additional costs to properly diagnose and repair both problems. I would like to discuss how we can resolve this matter, including possible reimbursement for the ineffective repairs and compensation for the additional expenses incurred due to the incomplete/misdiagnosed work. Please let me know a convenient time to speak with a manager or someone authorized to address customer concerns and billing disputes." I would give 0 starts due to lack of professionalism and accountability but cannot do less than 1. read more

The Car Care Center - This is the part causing the leaks that should've been fixed, not the hose. Leak stains prove location issue. - Auto Repair Near Me - Pegram, Tennessee

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I'm new(er) to the area and I like to support smaller businesses whenever possible so I contacted this auto care center. Paul, who answered the phone when I called, was courteous and very helpful. They were pretty booked for the next couple of weeks but he scheduled me in for an oil change the very next day, stating "that can't wait". I instantly felt that I was valued and my vehicle's maintenance is their priority. Upon my arrival, I found ample parking and a tidy front office. The front office person cheerfully greeted me immediately upon entering, which is not common in this industry (in my experience). Aside from a drive-thru style oil change place which is often questionable, I don't believe I have ever been cared for so swiftly. As a woman, I have grown accustomed to being demeaned by men in the auto profession. This company may be the exception. They may exude traditional values but they are enlightened and I was treated as a peer. What a relief! From end to end, this company was professional, efficient and uncommonly courteous. I will be back and I highly recommend them. read more

Affordable car repairs just outside of Nashville with helpful staff members who communicate about what they're doing every step of the way. The mechanics are honest and friendly, and won't try to upsell you on unnecessary services. A great, no-nonsense place to get your car fixed! read more

I was leaving my daughter's home in Nashville in pouring rain, heading for my home in Kentucky when my tire pressure light came on. I had already put air in my right rear tire the day before, so I figured it must be that tire. I arrived at The Car Care Center at 4:51pm, 9 minutes before they were to close. The owner, Paul Smith, immediately told me not to worry about the time, they would fix it. Forty minutes later, the machine screw was removed from the tire, the tire was repaired, and I was happily on the road heading home. They were fast, they were friendly, they were efficient, AND they fixed it. This is a business that goes above and beyond, and I am so glad they did. Thanks so VERY much! read more

These guys are as honest as they come. Never try to upsell. My wife was even sent home once saying nothing was wrong with her car!

My car's engine light came on so I took it to a local auto zone to see if they could read the code for me, auto zone told me that my EGR Valve was the issue, so then I took my car to this shop to see if they could fix it, the guy in the Car Care Center office said they needed to lift the car & inspect it because they "need specific details as to what might be wrong" & they wouldn't take out, add a new part or work on my car at all UNTIL I approved of it. When the inspection was over, they called me and told me at the office pretty much the same thing that auto zone had told me which was that I needed to replace my EGR valve. Now that I knew what was wrong, I wanted to see if I could get some deals to replace it however the Car Care Center charged me $600 for pretty much nothing, not a single new car part was added. I paid the guy in full & left with my car's check engine light still on. read more

Had my car towed there knowing what was wrong with it and asked for it to be fixed. The next day they wanted to charge more then double for what my regular mechanic would charge ( our mechanic was booked up but did inspect it to tell us what was wrong) they charged me $248. For a 6 mile tow and inspection that I neither asked for or wanted!!! They are rip offs. I quit using them years ago because every time I took a vehicle in something else would go wrong with in two weeks or quicker. Things that weren't wrong with it before going there. Should have not given the benefit of the doubt. read more

I took my car here after running over a nail in my back tire. Super nice guys working there and they aren't just trying to get money out of you. My car was done in under an hour and the waiting room is full of complimentary snacks and drinks which was super nice to see. Happy to have found my go-to shop read more

My escape started acting weird so I took it to Car Care Center. The owner gave both me and my dog a ride all the way back to Nashville and also picked me (and the dog) up the next day once it was fixed. Escape has been running fantastic ever since. Thanks guys. read more

They charged me over $500 to replace a set of new (1 week old) spark plugs and a rotor and distributor cap, and it still misses. Stay away. read more