Came when requested and tow where I needed to go. Great customer service. Would hire again if…read moreneeded.

My husband was broken down on I 65 near Brentwood and Franklin towing answered the call immediately…read moreand got to my husband in less time than estimated. The owner of the company came himself and was very professional. We couldn't be more pleased. This is the towing company we recommend and will use in the future when needed.

Chandler/Tristar Roadside Rescue was truly a 'Godsend' when the small bus I was driving to…read moretransport service dogs was loading up its last dog and smoke started coming from under the hood. It was in the 90's and the bus was not drivable. It was 3:45 pm on a Friday afternoon when I contacted Chandler...we thought the water pump/belt had failed. Chandler drove to where the bus was in Only, TN, assessed the situation, diagnosed the problem, drove back into Nashville for parts and returned to work on the bus late into the evening in a parking lot. I received at call at 9:30pm that he had repaired the bus. Chandler was an excellent communicator, completed the repair so quickly and for a very fair price. I would use Tristar Roadside Rescue again and would give more than 5 stars if I could! So thankful!

Chandler and James said they could repair my daughter's diesel vw but after more than a week, they…read moresaid they couldn't. We had it towed by them to another mechanic and they said they had ordered parts. My daughter paid for the parts, which the new mechanic said were wrong parts after getting them. Tristar ghosted us when we tried to return the parts for a refund. Never use them for anything.

I chose this place due to "honest work" reviews and being that it's right by my home. Unfortunately…read morethat is not my experience. I sent the email below and sent to their text line and was told the owner would be in contact. I have called since to request his call and received none. I was mindful and patient. It has been over a month since I was initially told he would call and have had no resolution. We are out $600+ on repairs that were not needed/incorrect. "To whom it may concern, I recently brought my vehicle to your shop for service due to a noticeable sound occurring during acceleration. Your team was unable to locate or diagnose the source of that sound. Instead, you identified a coolant leak, which led to expensive repairs totaling over $600 (including parts and labor). Unfortunately, after the repairs were completed and the vehicle returned to me: The original acceleration sound persisted unchanged as you all could no locate it. Diagnostic cost incurred there but no repairs were made. The coolant leak continued as well. I later rescheduled an appointment with your shop, and I received a call indicating that no diagnostic fee would be charged this time. However, due to concerns about the prior service, I decided to cancel and have an independent mechanic inspect the vehicle instead. The independent mechanic immediately identified and fixed the source of the acceleration sound by replacing a faulty bracket--a relatively straightforward repair that your team had not located. Additionally, shortly after retrieving my vehicle from your shop, my check engine light illuminated. The code indicated a "coolant thermostat" issue. Upon further inspection, the mechanic located the actual source of the coolant leak. While I can see the new hose your shop installed, it was not installed at the leaking location. The leak was coming from a different area entirely, and clear evidence (stains and residue) shows this has been the ongoing source for a significant period of time--well before and after your repairs. I have attached photos clearly showing the actual leak location and the part that actually needed to be repaired. In summary: The acceleration noise was not diagnosed or repaired by your shop. The coolant leak you claimed to have fixed was not properly addressed (wrong location repaired). I paid over $600 for work that did not resolve the reported issues. This has resulted in additional costs to properly diagnose and repair both problems. I would like to discuss how we can resolve this matter, including possible reimbursement for the ineffective repairs and compensation for the additional expenses incurred due to the incomplete/misdiagnosed work. Please let me know a convenient time to speak with a manager or someone authorized to address customer concerns and billing disputes." I would give 0 starts due to lack of professionalism and accountability but cannot do less than 1.

I'm new(er) to the area and I like to support smaller businesses whenever possible so I contacted…read morethis auto care center. Paul, who answered the phone when I called, was courteous and very helpful. They were pretty booked for the next couple of weeks but he scheduled me in for an oil change the very next day, stating "that can't wait". I instantly felt that I was valued and my vehicle's maintenance is their priority. Upon my arrival, I found ample parking and a tidy front office. The front office person cheerfully greeted me immediately upon entering, which is not common in this industry (in my experience). Aside from a drive-thru style oil change place which is often questionable, I don't believe I have ever been cared for so swiftly. As a woman, I have grown accustomed to being demeaned by men in the auto profession. This company may be the exception. They may exude traditional values but they are enlightened and I was treated as a peer. What a relief! From end to end, this company was professional, efficient and uncommonly courteous. I will be back and I highly recommend them.

So helpful! Make sure to check with them for needs in this area!! Conveniently found off main…read moretraffic

I would NOT recommend Specialized Truck Repair in Fairview, TN, especially if you rely on your…read moretruck for your livelihood. We brought our commercial dump truck in for a clutch replacement after being told over the phone it would be approximately a **10-hour job** and they could start the next day. Once the truck was there, communication was terrible. We repeatedly had to call for updates, they initially sent the quote to the wrong email, and suddenly the 10-hour job was being quoted at **18 hours**. When we questioned it, we were told they were adding extra time to "cover themselves" because it was a dump truck. As the truck sat there for days, we were contacted about additional parts they said were bad, including the cross shafts and flywheel. We approved the repairs but specifically told Chelsea that we wanted to see the old parts when we picked up the truck. She agreed. Kevin the shop foreman told me the clutch job was finished but then actually questioned **why we had the clutch replaced because he looked at it and didn't think anything was wrong with it.** That was extremely concerning considering this was the entire reason the truck was brought there. It makes you wonder how he got a job there! We arranged to pick the truck up at 8:30 the next morning because we live 1 1/2 hours away. We arrived at 8:35 and still waited approximately **45 minutes because they didn't even have our bill ready.** We were then charged an additional **4% credit card fee** because they would not accept our business check. When I asked to see the flywheel they replaced--as we had specifically agreed upon--I was told they had **already turned it in as a core**, so we never got to inspect the part we were told was bad. This is called our shop is not busy enough so we will make things up and nickel and dime anyone that comes our way. And after all of that, we got the truck back and discovered there was ZERO free play in the clutch. It wasn't even adjusted properly. This is a working dump truck that provides our livelihood, and having it down costs us money every day. The lack of communication, changing labor expectations, failure to keep the parts as promised, and returning the truck without the clutch properly adjusted made this an extremely frustrating and disappointing experience. Don't say you weren't warned about this place!! Based on our experience, I would not trust Specialized Truck Repair with another one of our trucks and cannot recommend them to other owner-operators or businesses.

I work for a DSP (Delivery Service Provider) partnered with Amazon and we have used this towing…read morecompany a few times to get out drivers out of some sticky situations typically in Lewisburg/College Grove/ Chapel Hill areas but we always have a 10/10 experience when using Mark's towing and we will definitely be using them for any future tows or winch outs. . I usually talk to the older gentleman and he is always super nice and attentive and keeps me updated on any issues, if any. Every time we use Mark's towing they get out to our drivers super fast and are able to get down any back roads we send them to.

Definitely a go to towing company. They get to you fast and at great prices. Even in dangerous…read morespots like we were, he didn't hesitate. Thank you Cody Usher!

They showed up. They were pleasant and decently priced. Other company we called first was awful.read more

Mike is the best! I was stuck on a logging road in the middle of nowhere (long story). Mike got to…read moreme as soon as he could and pulled me out. Can't praise him enough! Five stars! -- Victor Hollingsworth/TN Process Servers

My son is a freshman student athlete at Vanderbilt and his car was towed by this. They refused to…read morerelease the car without the title even though he had his registration and buyers sheet. He just got the car a few weeks ago and of course didn't have the title. The owner called the police on him and his friends for no reason! Having a title is not a requirement for proof of ownership.

Terrible. Damage your vehicle and won't do anything to rectify. Charge you way more than what is…read morequoted