Great place to get parts. Awesome customer service. Been there MANY times and always left with what…read moreI needed. Highly recommend this place.

My husband bought 4 (almost brand new) tires from Rhine Auto last September for my Nissan Murano…read more We were going to save them and put them on when we were selling the car. However, one of my tires need to be replaced this week. So we set it up with Discount Tires to install all 4 of the tires we bought from Rhine. The problem was that one of the tires had a bad side wall and we had to buy a replacement tire from Discount Tires. I called Rhine the next morning and spoke to Al Kiether in sales. I did not have my original invoice # but I explained to him the situation and told him the date the tires were bought along with the cost based on my credit card receipt. He said, he would look into it and get back to me. By 4:30pm that day Sara Evraets called me back saying Al asked her to follow up on this with me. She told me that she can replace the tire. I explained, that we already replaced the tire through Discount Tires and would appreciate a refund for the cost of the tire. She said she could process it back to our credit card that we used to pay with it and just asked that I send her the Discount Tires receipt for their records. I sent her the receipt that night and by the next morning before I even signed on for work, Sara had emailed me saying the refund will be processed that day and it should reflect on my credit card within the week. This company provided some of the best customer service I have come across!!! They were quick and very pleasant to work with!!! Thanks Al and Sara, I just wish all companies offered the level of customer service that you do. Keep it up!!! Thanks again, Shannon Hager

Very knowledgeable and helped me understand what I needed on my Honda and Subaru. Trustworthy and…read morethey do great work. They are our go to shop in Plymouth!

Won't work with long time customer on non diesel parts of a diesel car won't use customer supplied…read moreoem parts, only the price gauged ones from their suppliers, great community automotive.

It was a recent Sunday morning and i had a tire issue that would not allow me to drive…read moreapproximately 35 miles home. Depot Auto Service & Towing, with Nick as the driver of the tow , turned a stressful time for me into a safe one. Nick updated me with a 15 min ETA and followed through. i was able to be a passenger with him during tow and the drive home was very pleasant, professional and safe. Thank you again!

This is a great local shop that is reasonably priced. And they focus on what needs to be repaired…read moreversus aggressive up selling.

I didn't have a service done but I just wanted to shout out 3 awesome people that helped me during…read moremy time back in TLE. Kris, Bob, and Derrick were all amazing and very knowledgeable with what they were telling me for my tire issue. Would definitely recommend the Plymouth TLE for any tire or lube service you may need. If I could give this department 100 stars I would. Absolutely 100%.

I ordered two tires here. I went on a sunday and they said they didn't have time and to come back…read moreanytime this week. So I went back a different day and when I went they still had no time. I started getting frustrated and they said come back tomorrow. They apparently don't take appointments for only two tires because it only takes 20 minutes. So I came back the next day figuring they would finally have time but it was a two and a half hour wait. I don't have time to keep driving there hoping they'll be able to fit me in. Not to mention they were super rude.Im just going to take my tires to get put on somehwere else.

Been going here for 2 years roughly. Only shop I let touch my bike, Josh is an amazing person to…read morework with and try's to save you money! He will work with you to fit your needs and your schedule. Never had had problem with them taking longer then expected, always gives you a pretty good rough estimate on how much he will charge. Like I said amazing people and amazing prices, will continue to go here for jobs I don't feel comfortable doing myself and I will always refer my friends!

people I trust say they do good work. I don't know myself because I have tried calling, texting and…read moredo their appt setter but never get any type of response to set an appointment up. This is the second time I tried and again nothing. After messing around for 3 days I gave up. I'd like to support local but I have no confidence of communication. I go to another mechanic off 67 now. Replied to my request in an hour last time and less than 30 min this time. 3 stars from people I trust zero from me.

Had my 2018 Challenger vehicle emission tested . The car sits very low and wouldn't clear the lube…read morepit edge so the had me pull around front ,brought the tester to my car. very impressed with the effort made to take care of my needed test. Thank You

They failed to seal everything after an oil change and subsequently 7 quarts of oil spilled onto…read moreour driveway. They refunded the cost of the oil change and promised to clean up the mess. It's been 6 weeks and no clean-up. We've called the store multiple times and reached out to the corporate office. Have gotten the run around and was told that they Area Manager can choose to look into it, but isn't obligated to help. The driveway is essentially ruined.

Greetings all. Let me start by saying I have purchased 2 vehicles from Van Horn. I found the…read moresalesman to be helpful an genuine in their negotiation to work within their limits to make sure you're leaving with the car within your desire and affordability. When I purchased my 2nd vehicle a part of the deal was a program called "Tires for Life" with this guarantee I also purchased the bells and whistles of maintenance. I actually use to boast about Van Horn to all that would listen about the promised deal negotiated between us. So for years anytime I needed a scheduled maintenance, repair or a replacement part.. even a factory recall, I drove the 40 minutes to their automotive maintenance for the service necessary. I got to know the crew enjoy the employees personally and trusted their work. Only one time in five years was I forced to receive maintenance somewhere else in the middle of a road trip. After 5 years when my tires needed replacing I approached VanHorn about the "Tires for life" program that I was a part of. The head mechanic I got to know and trust was no longer there, so I was forced to deal with management. I was soon confronted with a much younger ( arrogant beyond his years) manager who suggested I needed some kind of book that was needed to be signed every time I went in for service. I was never offered this book or was informed by the mechanics over the years suggesting they sign off on said book. in fact all the time I mentioned the promised tires for life I was promised that I remain in good standing. I had been lied to. VanHorn shamefully wasn't true to their word and showed no honor while denying me an unkept promise. This promotion was the deal maker... and unfortunately is now the deal breaker. I nor the rest of my family will step foot in a VanHorn show room or garage again. As well, I preach out to anyone and everyone who is searching for a vehicle to avoid this dealer. Being blatantly lied to for years, the set up for the rudeness to follow will not be forgotten for at least a generation. Avoid this lot.

Great place to buy lemon cars.. If you're looking for reliable this is not a good dealer. Not to…read moremention if you go there for service expect waiting WEEKS for a simple fix.

We drove an hour (one way) to look at and drive a used Jeep we saw advertised here. Upon arriving,…read morewe told a young salesperson that we were there to see the Jeep, gave him the stock number and were told that they had vehicles on several lots, but that he could locate it for us. Mr. R asked how long that would take, and he said 10 minutes. The young salesman then proceeded to spend the next 45 minutes alternating between asking us questions about why we were interested in the Jeep, would we be willing to pay about three times the monthly payment we pay now, telling us we may not be able to get what we wanted for our trade in, yada yada yada and supposedly going to locate the Jeep. We just wanted to drive the Jeep to see if we were even interested in that model as we had been considering a Ford otherwise. After spending 45 minutes waiting to see and drive a car that had yet to materialize, Mr. R got our keys back from them (which they had taken to have a look at our trade in) and we left. Having been shopping for vehicles for a couple of months, this stood out as a frustrating experience where for whatever reason our wishes were not heard. We were there to see if we liked the Jeep and if we had been able to actually see and drive said vehicle and liked it, we would have been glad to move on to the next step. After 45 minutes I didn't even know if they still had the Jeep. If not, I would have appreciated the honesty from the get go so that we could prevent wasting another hour of our afternoon.

I had an accident and I have full cover insurance with Prograsive. I took my car to vahorn at…read moreplymouth, Wisconsin for the collision repair but Progressive refused to paid in full they only paid for one part, the internal damaged and other parts Progressive refused to paid.The control arm was badly damaged and my car ran very bad. For some of the small body parts, the dealer paid out of their pocket to repair them for me with no charge. So I'm sharing experience with you. Thank to vanhorn the dearler for the free repair. It said the photos are too large an't upload.