I found these guys through the Topeka Area Builders Association. They came out and did an…read moreassessment on my electrical issue on my old house. They had to return because it was more complicated than we thought but they fixed our issues. Shout out to Colten and Isac. Incredibly nice and professional. I highly recommend them.

I do NOT reccomend these inexperienced kids. They charge $70 just to come out and do nothing!…read moreWanted a minimum of $611 just to diagnose the problem! You're better off calling an experienced electrician who knows what they are doing which is what we did. AC Electric fixed it easily for less than a quarter of the price these kids wanted!!

BLUF: 2-star rating. Timely to respond to emails and schedule service. Service was performed on…read moretime. Pricing was above average and not stated in advance. Invoicing needs to be clarified and easier to understand (from a business owner's perspective). I recommend others clarify expectations with Shockwave in advance of scheduling. I contacted Shockwave after receiving a direct snail mail solicitation to perform annual service on my 20kw Generac. I was a first-time customer. I felt a level of trust since I thought they were the company that sold/installed my generator in 2015 and did a service check on it in 2021 when I purchased the property. I emailed them to set up the service without asking about the cost upfront. Service was scheduled within a few days (the scheduler was friendly and responsive), but I was away when the tech arrived to perform the service. As far as I know, there were no issues with scheduling or service performed. After service, I did not receive any information/contact aside from an invoice. When I received the bill, I felt it was expensive. I anticipated a $200 service bill since my model generator's maintenance kits are $75 direct from Generac. This is what caused me to inquire further. I emailed Shockwave and asked for an itemized receipt showing the breakdown of labor & materials. After several emails, I received a confusing invoice that was difficult to follow. This is precisely what I was hoping I would not receive since this type of invoice is usually associated with a company with questionable business practices (my perception, where there is smoke, there is fire). Had it been easy to follow, I would have paid it without further questions or taken the time to write a neutral/negative review. The materials (maintenance kit that Generac sells for $75 and dealers probably buy for 20% less) were billed at $100, which is not market value. In one email exchange, whoever I emailed stated my itemized invoice was "technically a loss of revenue." At this point, I decided to stop going back and forth and instead pay my invoice and write this review. Service was performed on time, pricing was high, I felt taken advantage of with the $100 price of the maintenance kit ($25 over market value), and the invoicing was unclear. I enjoy good service and do not mind paying for it. Had the itemized invoice been clear, I would have never questioned it further. Since this wasn't the case, I'll shop this service out in future years with other service companies or buy the $75 maintenance kit and spend an hour doing this myself. Feedback to Shockwave: Fix your invoices; when a customer asks for an itemized invoice, get them a clear invoice with labor, materials, and tax charged. Charge market value for the maintenance kits. Update your website to include a pricing schedule or at least have it in your mail solicitations. Report back to your customer with the generator status your service tech just got intimate with. Most homeowners don't want to maintain these things themselves, so they contact companies like yours but still care about its condition. Print some door tags, and give the homeowner a status report, letting them know their generator is in great operational condition (or needs repair). This is also an excellent opportunity to leave a magnet for their fridge with your company information, a date to schedule the next service, and a discount on future service. I'd like to see small businesses succeed, and there were many missed opportunities here to retain a customer and get an excellent review. Best of luck.

From the owner: Excellent Electrical Service Upgrades When it comes to…read moreupgrading your home's outdated electrical system and generators, trust only the experienced professionals at Shockwave Electric LLC for the job. Expect quality services at competitive prices from us. Get in touch with us today for a FREE estimate!

Completely pleased with the work done, and the time frame I was given a bid and got it done. I…read morenever heard back from two other companies, so I have no idea if the price is comparable to others in town, but it seemed reasonable to me, as electrical work is not and should not be done by just anyone. Plus the wiring in this house is very old, and it worked out fine.

I had an appt with them for 1 PM yesterday and understandably, they were running behind due to…read morelots of people calling with storm damage. I checked with them about an approximate arrival time and when he told me how busy he was, I told him that we could wait a day or two because we had power and others didnt, and to call me with a new day and time. He never did this but says he showed up at my house at 645 PM and claims to have knocked and rang bell and noone answered so he drove away. Never called us or anything. Our doorbell does not work but does not need to as I have several dogs. Nooone barked- How does that happen?? And why wouldnt you call before driving away? What if someone was in the shower or something, I mean after all, we did not know he was still coming as he never bothered to let us know, even after promising to call before coming over as I told him I am frequently tied up with my disabled son. Anyway, called him today to see when he is coming and he was hostile and told me he was here and on and on and now wont even consider making us an appt until next week?? I am glad that he has so much business that he can behave this way. I know he wont be troubled by us again. If you are looking for manners and good customer service, I would keep looking. I cant speak about his skill as we never had a chance to experience that. Completely unprofessional. I owned my own business for 25 yrs and NEVER would have even considered treating a customer in this manner.

Over the weekend our generator did not cycle as normal. Checked it out and it showed the code "oil…read morepressure". Called first thing monday morning with a winter storm moving in to Jayhawk Power and got a hold of Josh. Explained the situation so he checked and thought he had a new sensor to fit our unit. He has had experience with those going out on generator's our age so he was comfortable to do the trick. With the weather outlook he had scheduled a light day. With few other appointments on his schedule he has us up and running by mid to late morning before the winter storm hit. Thank you Josh and all at Jawhawk Power. P.S. -- Jayhawk Power installed our unit over 12 years ago and has provided some other minor service in the past. All with prompt timing. I would recommend them to anyone needing their service.

From the owner: Jayhawk Power Systems Inc provides Commercial Electrical, Residential Electrical, Generator Sales,…read moreGenerator Service, Generator Installations, and Parking Lot Lighting to the Lawrence, KS area.

You have to show up…read more I called to have some minor electrical work done at my home. I sent a description of what I wanted and even provided photographs. I was told my appointment was his first stop on the scheduled day but he never showed up. I called after he was more than an hour late. The woman that answered the phone said she'd call the electrician and get back to me. Twenty minutes later she called and said "he dropped the ball". Yes, he certainly did. It sure makes you wonder about the legitimacy of all of the 5-star reviews he has (mostly from Yelpers with only a few reviews).

NO OTHER COMPANY was willing to have this level of transparency, integrity and honesty. Kevin, May…read moreGod further bless you and this business! I have been looking... And I can with confidence affirm that this is the absolute BEST electrical company for pricing (based on my quote and conversation with Kevin). Will provide an update upon completion of the job.

Very friendly, communicative, honest, and fixed the issue fast for a very reasonable price.read more

Mr. Electric of Lee's Summit has knocked so many home renovation jobs off my list, I could blab on…read morehow they meet or exceed my needs. If you want the results right and safe on one visit, I highly recommend them. They work all over the K.C. Metro area, and interacting with their schedulers is easy. As a returning customer,I've worked with Megan and two of her electricians. They're 10/10. Not the absolute cheapest option, just the best! Five solid stars!