Stay away from this business!! Communication is nearly non existent and the office help tells a different story than the owner. NEVER a straight answer. If you are unhappy and give up. You're charged a "restocking fee" so, if they string you along for long enough, they still profit from "restocking". It's pretty close to FRAUD. In a word; nightmare! read more

We called and called. They said they were coming out to install, but they never showed up. They never called to reschedule, or picked up the phone when we called. How do they stay in business, I'll never know. read more

I should have read these reviews before I got involved with them. Salesman has got all the smooth BS. Then its the same old story, don't show up for install, don't answer phone, don't return calls. Go down to their show room, lie to my face. Call them on it. Red faced now, but more BS. Tell them I want my deposit back, "OK" but then the owner claims he doesn't know how to do refunds to the credit card. More unanswered phone calls. Finally filed a dispute through the credit card company. The next day they finally give me a check. You can bet I didn't waste any time getting to their bank to cash that check. Talk about a waste of time....Grizzly Fireplace. read more

John Rice the OWNER took a down payment from us of $3500 on a fireplace and cashed the check within 2 days. John told us he would email us information on the fireplace (he believed it was available in 2 sizes) and pricing. We gave him a down payment right away so that he knew we were serious and wanted this particular fireplace. Both my husband and I have called the store and this week nearly 6 weeks after accepting a down payment both my husband and I drove from Helena to Missoula to see where we were at on 2 separate days. John was of course not in. I finally got John to answer the phone today and he said he would call me back with an update shortly, of course John never returned the phone call. I am guessing it will be just as fun trying to get our down payment back. Think twice about getting a fireplace here! read more

Short version: Worst business either my husband or I have ever dealt with. Believe all the bad reviews. Wish I had been smart enough to read them. Avoid them like the plague! Specifics: We bought a propane insert from Grizzly Fireplace four years ago, which among other things touted its customer service and the warranty. We have been assiduous in having our fireplace cleaned and prepped each fall so we are sure it will work through the winter. This year, that was done in October (by a service guy from Grizzly, for which we paid.). Shortly afterwards, in mid-October, the fireplace stopped working. I will spare you the entire recitation of our efforts to get Grizzly to fix it, but here we are at the end of February, spring right around the corner. Key events: repair guy came early November, said it was fine but five minutes after he left, we tried it and no flame. It took two more weeks to get him back, and then he acknowledged the problem, said it needed a new part (note: was still under warranty), but the one he had with him didn't fit so he was going back to shop to get one which did. Now mid November. After many many attempts to get someone to answer phone and tell us what was going on, including several messages, after Thanksgiving I tried once more and when, by a miracle, someone answered the phone, heard that they needed to order the part but should have it the following week. That was the last update despite several more attempts to contact them: no answer. At Christmas, my handy visiting son took a look and said that there was a gap where the thermocoupler should have been; repair guy must have taken it out. Luckily, I found the manufacturer's manual and called them directly. I eventually ordered the part from them, paid $150, and then found another shop to come install it for more money. Now, Feb. 17, all works, but it never would have if we had relied on Grizzly Fireplace. I have no idea if they ever will call us back, and don't care. We will never ever work with them and you should not either. read more