When we were ready to build our house, we went to Boyce in Missoula to plan doors, hardware,…read morecabinets and kitchen design. Since one person was ahead of us for kitchen design, we weren't concerned about waiting our turn. But when we explained our needs, the agent seemed disinterested and distracted and did not have time to help us but stated that they would take our kitchen measurements and get back to us. They never did, and when we went back they didn't have our information. Needless to say, we went elsewhere where we were respected.

On September 1 at 11:15, we were directed to customer service for everything we needed. We had just…read moreleft the very friendly lumber yard with a good quote on materials and was sent over to the design center. The cashier sent us to the back counter where it said customer service where two male clerks were looking busy but had not one customer in front of them and neither on the phone. We pulled up a seat at the counter and they both refused to look up at either of us and after waiting awkwardly for 15 minutes, we left. I think if they don't want to talk to customers or even acknowledge us with any greeting, they should find another job. Sad comments for the business because this was our third trip there and each time the lumber yard was fantastic helping us find our materials.

carpet calculation for two bedrooms. nice guy came out measured for carpet he quoted for 900 square…read morefeet. I was thinking damn, that's much larger than I thought. so I measured. I shared everything up. I came up with 653' sq. I than added 20% for waste. 783' sq. I spoke to installer he said actual square footage was 607' sq. he said they were adding 33% waste? I get that doesn't add up either. at 900' sq first quote was closer to 42%. I'm supposed to pay for 900'sq. do your measurements. that's nuts!

Lowe's Home Improvement requires immediate managerial and operational attention regarding both…read morecustomer service standards and employee conduct. We entered the store to purchase a specific product that was important for an immediate project and operational need. During the shopping process, we sought clarification from multiple employees regarding the product's functionality and whether it was the best fit for the situation at hand. Rather than receiving informed assistance or competent customer service, we were repeatedly met with lackluster responses, minimal product knowledge, and employees attempting to shift responsibility onto the next staff member instead of resolving the issue professionally. Because no employee appeared capable of providing a clear or confident explanation regarding the product itself, we specifically clarified the return policy prior to purchase. Based upon the representations made at that time, we proceeded with the purchase under the understanding that the item could be returned if it ultimately proved unsuitable. To be clear, the concept of the product itself was innovative and useful, and it did perform the intended task in the short term. We were genuinely glad we found it when we did. However, after practical use, it became apparent that several aspects of the product were incompatible with the circumstances and requirements of the project. As a result, the product needed to be returned. We returned to the store fully compliant with the return process, with the receipt and all required materials necessary for a routine and successful return. At that point, the interaction with Carla, the employee handling the return, became entirely unacceptable. Carla approached the interaction with a belligerent, hostile, and antagonistic attitude that immediately escalated what should have been a standard customer service matter. Her conduct was rude, aggressive, disrespectful, and unprofessional throughout the exchange. Rather than processing the return in accordance with store policy, she made the interaction personal and created unnecessary conflict. Her demeanor reflected a serious lack of professionalism and poor judgment for someone occupying a public-facing customer service position. More broadly, this experience reflected a larger pattern within this location. Numerous staff members, both indoors and outdoors, presented themselves in ways that were physically volatile, aggressive, dismissive, antagonistic, and ill-suited for customer interaction. This is not merely a matter of poor service; it reflects deeper concerns regarding management oversight, staff training, accountability, and workplace culture. Carla's conduct in particular warrants immediate review and corrective action. Employees representing a national retail chain should not be permitted to engage with customers in such an openly hostile and confrontational manner.

they have everything at a LOW price, outstanding service, outstanding prices, if you can't find it,…read moreyou don't need it

well it's finally happened, after 7 years of going to Resource for those unique and hard to find…read moreitems, everything from screws, brackets, plumbing & electrical, lumber and an odd window now and then I'll never be back. For the last couple of years I went from bringing friends & family to the store, we all would have a blast btw, to coming in maybe once a month. The pricing has been increased to new in box amounts and it seems most of the help hate being there, without a Hi or thank yous. I wasn't looking for money out of the till, I wanted to return a few items I bought 2 days ago, there was a very good chance I was going to use that refund to get other items. Instead the store refused the $20 return and in so doing lost out on $60 to $70 I would have spent and even worse, the thousands I would have spent over the next 10 years. Yes I said thousands, because that is what I have spent these past 7 years.

What a great team ! Very knowledgeable and always on point ! Reliability is key for contractors ,…read morethey work hard for all my projects and are extremely knowledgeable!

Review of Cabinet Department of Builders FirstSource:…read more I was very disappointed with BMC for several reasons. First they quoted us a price and pushed us to get this order in before the price went up by 10% on 12/3/2021. We did this and at the end of the project, we were billed an additional $496.80. We dealt with Peter @ BMC and were treated rudely and unprofessionally. I called Peter several times to inquire about this additional charge, and he told me that he would look into this price difference. He never got back to us and he would not return my phone calls. When the cabinets arrived, BMC only sent one (not young) man to deliver them even though there were many large boxes and two flights of stairs. Our contractor ended up helping with this delivery! When the cabinets were installed, the BMC crew left a mess of sawdust and bags of screws everywhere to be cleaned up. Initially, when we went in to talk with Peter about getting the cabinets, we told him the color we wanted in the kitchen. He was not helpful at all in directing us to the color we wanted and when the cabinets were installed, we had to have them repainted to get the color we wanted for an additional $2,190. My advice is, don't use BMC for your cabinets. In my opinion, they are very untrustworthy. Missoula, MT Phil Y.

Shannon is an expert craftsman with an eye for detail and he provides excellent customer service…read more He has done two different jobs for us and both turned out simply breathtaking. He took our vision to reality each time and our recommendation could not be any higher

From the owner: Custom tile solutions for every application. Friendly and efficient, I take pride in the quality…read morecompletion of each project and great happiness in the satisfaction and joy of all my clients. Thank you for your business!