My mom has a contract with Groggs. We called today, a Saturday, bc we have an outdoor faucet that will not shut off and have had to shut off the water to the whole house. Google them and you too will see it says 24/7 emergency services. Again, she has paid for a contractual service agreement with them. The woman said they wouldn't be available until THURSDAY!!!! They have NO ON CALL PLUMBERS AVAILABLE!!! Also, in the past they have had to "fix" the same problem with the faucet in the kitchen MULTIPLE times... in other words, the problem was NOT fixed but had to be repaired AND PAID FOR multiple times. She has gone to purchase gallons of water, and said she will not renew her contract with them again. The people have always been nice when they come to the house, but what good is that if the problems keep recurring, or if they and their 24/7 SERVICES ARE NOT ACTUALLY AVAILABLE FOR SIX FREAKIN DAYS?!?!?! Nope. No more Groggs for us. read more

Clyde did a great and thorough job doing the service maintenance on our heating system today. Always pleased with the service and technicians from Groggs!! read more

We have not had central heat since a week ago, January 14th. I paid $187 for the callout at that time because it was after 5 pm. On Friday, Jan 17th, at 5ish, a tech finally showed up with the part we were told we needed to fix the furnace. He went to the basement and started working... not too long after that, Amanda heard him loudly say "Oh F-k!" twice! So, she went down to ask him if he was okay - what was happening because she heard him... About half an hour later, he comes to the front door - and stands there while I come down to the house from the office with the front door wide open - the storm door not closed either... he proceeds to tell me that after installing the gas valve (just under $700 and the $187 I've already paid for the tech to tell us what we needed - and BTW no work order, nothing in writing not even a receipt for what I spent on Tuesday.)... We were told the control panel isn't working, so the furnace isn't fixed... I ask, how much will that be? That's $1300 plus labor. (Note the furnace manufacturer's site has the one we need for just over $300, and the gas valve was $233, NOT $600+) I tell the tech I don't have the extra right now. I ask if you all have payment plans. Well, yes, if it's over 2K... wow, but no problem if we combine the gas valve and control panel. He tells us he will go out and make a call to see what we can do for you. HE DRIVES AWAY! I call--nope, after-hours call center--3-day weekend--we're SOL...and that's not all. At about 3 a.m., I was awakened by our basement door banging. I went outside and found that the tech had left the basement door wide open and the lights on! What the absolute H!? Suffice it to say, it's been a struggle... And before anyone says there are unhoused people and probably more families with a similar problem. Yes, that's true, but how we've been treated is NOT okay! I braved the weather on Saturday morning and bought two radiator oil heaters from Walmart. And this was the last straw I received on Tuesday, Jan. 21 2025: I got a text and an email with a link to pay "my past due bill"!! Also, I received a voicemail with the same message within minutes of the email and text. Not. Hey, we know your furnace needs more work, so let's see what we can do for you. Nope, not even close. I called to talk with the general manager, Chris, who called me on Thursday, Jan 16, to let me know that the gas valve didn't come in, but it will be tomorrow, and we will block off time now--which they told me on Wednesday for the Thursday ETA of the part. The funny part is, when we looked at the box the valve came in, it was a UNIVERSAL part - NOT a Rheem part. So they should have had the valve in stock. We can only assume they had no open appointments before 5 pm on FRIDAY! Again, let's make sure there's no way they'll be able to ask for more help or for them to make all this right... It was apparent we were not in a place to spend between 6 and 12 thousand dollars on a new furnace. Why bother with people who don't have that kind of money just hanging around? Additionally, when I tried to get an ETA for the part we needed, I could devise alternate forms to heat our home if it took more than two or three days. I was given the runaround. After I got the invoice, I called them and found that our tech had my husband sign something. My husband and daughter said I would be paying the bill, and his signature was to prove that the tech had been there. No, that was to verify the part was installed and working correctly. The deception and lies flow from that company! After three calls, I finally got to talk with Chris, the general manager. I relayed all this, and besides the "oh yes, it's cold, but it's supposed to warm up tomorrow," he had nothing to say. Well, not really, he told me he would "talk" to the tech. My son-in-law called an independent contractor who is a certified HVAC tech. He knows and does excellent work. He came out and inspected our furnace. What he found was indeed unethical. The valve was lying on the bottom of the furnace because the tech broke the bracket on which the valve was supposed to be mounted. Various parts were lying around on the floor and at the bottom of the furnace. He also told us we could get a Rheem, the same model we have, for $3200, which includes installation, a 10-year warranty, and a one-year warranty for labor. Grogg's new furnace costs were between six and twenty thousand Dollars! I have not attempted to talk with Chris or anyone else at Grogg's. I see no reason, based on how badly we've been treated. read more

they worked on a neighbor's house and left pipes and trash in my yard. i called and told them that they had to remove it, well, it's still there. it is a misdemeanor to dump trash on private property and they don't care. what kind of company does this? Grogg's does. Cannot recommend Grogg's due to their work habits and ethics read more

I had a furnace and air conditioner replaced. I want to Thank James and Brock the men that installed them. They was friendly and professional. They made sure we knew how the smart thermostat worked. I don't know if you can but if they allow it I would ask for them by name I highly recommend them. read more

An $80 diagnosis... Then a sales pitch to try to break it off inside of you as deep as possible.... Their $1000 estimate was a little steep considering a man with absolutely no HVAC experience whatsoever (Me) fixed the issue for a phone call, a drive to town, $250 bucks and 30 minutes of work..... Total leeches..... You call for a Service Technician and they send a Sales Technician... What happened to an honest price for an honest service? I understand that times are tight and everyone's scrambling... but these crooks tried to charge me double for the part and who knows what other hidden costs I was gonna incur ....no thank you... you've got the last dime from me you'll ever get. read more

I built a new home and needed to get the ducts cleaned from all the new construction. I called Grogg's and they gave me an estimate based on my ducts and returns and we scheduled the cleaning. Luckily, they had a cancellation and got me pushed up earlier in the schedule. They were highly communicative! The technicians arrived on time after receiving text alerts and reminders. They got right to work and professional. I'm very satisfied with the work. read more

I paid a $150 service fee for a kid to come out to look at my furnace. Charged me another $100 to clean the Flame Sencor then told me if my furnace did it again with in 30 days they would come back and fix the problem for free. Less than a week later same thing happens. I call them up and guess what? They weren't available for a week. What was the problem? Bee's nest in the air intake pipe. Something that a trained HVAC technician would have looked for. I will not recommend them to anyone. read more

First off we contacted for install early before AC season started. Had a heat pump and a mini split installed. Heat worked great until AC season. Heat upon us and $18,000 later repeated calls and service techs don't know how to fix our AC. Spoke with managers and STILL nothing from them. What a mistake in calling someone who can sell something but don't know enough about the equipment they HIGHLY suggested. Disappointed big time and stuck with $18,000 heap....not to mention an unlevel install outside. UPDATE: Grogg replaced my system. It runs and works. Now my energy efficient $18,000 heat pump runs my electric TWICE the amount than what it did WHEN IT ran and ran and ran and wasn't working. Also NOT ONE associate has checked on me or my machine since they changed it out. If they only knew how they made us feel. read more

I used Groggs to replace a furnace in an older home we owned in 2007, they showed up on Christmas Eve to give me an estimate, less than 24 hours after we called to request one. We didnt expect in a million years to get service that fast. The guys that showed up were professional, fast and knew exactly what they were doing and did it at a good price. There was no deviation in price from what was quoted. I was told by the owner that they are the experts and if they miss something then its on them, not passed to the customer. The one thing that really set them apart from most people who you hire to work in your home is they wore shoe coverings and made sure to respect your home vs making it just another job. After this one experience i know this is a company that cares about their business long term, they arent going to rip someone off for some short term cash. I cant recommend them enough. We just bought a new home and hope to have another new furnace installed by them soon. read more

We have used Grogg's for heating/AC servicing and electrical installation/problems with great results! Quick service (especially when it's urgent). Friendly, knowledgeable technicians. Fair prices. Definitely will use them again for some of their other home services they offer. read more

dont get a furnace or air unit from them. o got a $10,000 unit and they wouldnt even fix what they messed up. tried to tell me someone else did it. im the only 1 with a key to my basement. im disabled cant get down there but yet someone else went down there took out the filter on the day i had someone come lookat it from there company. i then had to pay over $500 for a new motor of some kind. still didnt fix it. then had to order another part which didnt fix it. now telling me i need yet another part. i try and turn off the furnace and it wont turn off. my electric bill has doubled sice i got this. i wouldnt send my worse enemy to these people. they just want to take you for every dime they can. read more