Groome Transportation makes getting from SFO/OAK to Santa Rosa pretty straightforward and easy to navigate, especially if you don't want to deal with renting a car or driving out of the city yourself. The trip is always on the longer side with all the stops, so just plan for that going in...it's not the fastest ride, but it is simple and stress free. Everything is pretty organized and boarding is smooth, which makes the whole process easy. Only real downside on my recent trip is that there was no AC, which definitely made the longer ride feel way warmer and stuffy than ideal. The busses are showing some slight wear and tear but they aren't completely run down. I've never really had major complaints. Overall solid 7/10. A good no frills option to get to and from the airport to wine country. read more

I have had very possible experiences and some very negative experiences with Sonoma County Groome transportation to SFO. Unfortunately my last trip was definitely did not highlight their best. After a long return with multiple flights from Europe, my luggage was removed from the bus at an earlier stop. The bag was removed in Petaluma which is a break stop and no one noticed it was not claimed. When we arrived at my stop, the driver acknowledged the luggage was removed too early. After a 20 hours travel day, my choices to retrieve my luggage was to drive back down to Petaluma, wait 1+ hours for the next bus (9:45 pm), or drive to Petaluma the next day (we live 60 minutes from Petaluma). Their mistake equals my problem. A "sorry" doesn't make up for my inconvenience. read more

I truly miss AirPort Express. Ever since Groome took over every experience has been worse than the last. I am a decades long customer of this service and am so disappointed with the last few rides. Drivers are more aggressive driving and prices getting higher for worse vehicles. I miss the actual busses. My most resent drive, he had his girlfriend in the passenger seat and didn't say a word to any of the passengers, unprofessional. They have a monopoly on the travel options. But now I'd rather pay extra plane ticket fair to Santa Rosa airport than deal with another Groome ride ever. I could note a lot of other issues and instances but not worth the effort. read more

Every time I get picked up in SFO they are always late. 20 minutes this time. Last time the bus never showed up and had to wait for the next one... that was also late. Drive had time to put us back on schedule but left us sitting in Petaluma for a while. I don't remember having these problems when it was AirPort Express. read more

This is super convenient service and people are friendly. However, you don't have any way to process a credit card in San Rafael?? The driver had to call in my credit card and he cited my entire credit card - all numbers, expiration and security code - in front of all the other guests. Wow. read more

@GROOME Transportation gets 10 stars! Seriously, after 20 years I return to find Airporter Express is now GROOME. At first I was concerned and I am here to tell you from the 1st communications with this kind gentleman, @Tony Geraldo I knew I was in good hands. This is a very special team. I was running later than Tony recommended and starting to sweat & stress. I called & Ronnie immediately put me at ease with, "no worries you've got plenty of time," and added levity with her cheerful & refreshing light humor. Once I got there I asked for Ronnie to thank her for reassuring me, which allowed me enjoy the rest of my drive there. She warmly welcomed me, very cool lady, offered coffee and on my way out said take some more kisses, (chocolate!) Then I was fumbling with full hands and she took my bag and brought it to the bus. Who does this anymore? Not many and certainly not enough. Im OG and love good manners, consideration and that personal connection. Then we meet Ms Rosemary and I asked her who is your boss and she told me it was Tony. He is "awesome sauce" steady eddy, aka best boss. When you work for someone like this you are spoiled. I do not enjoy traveling 101 to either airport and Rosemary gave us a very smooth & enjoyable trip. I love this company because of the people! Like Hertz motto "We care" well it is clear that so do they! The parking is so easy, it's right there. Attn GROOME Corp This has been a "Fantastic customer experience." read more

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I really like this bus service and I have been using it for years and years. So, most of the time, no complaints about the busses or the drivers. Although once or twice one of the drivers has thought he was driving a rally car not a bus full of people - he hasn't been driving lately so that's a good thing. The main problem is that since taking over Airport Express the Groome Transport web site has gone from bad to worse. It is junked up with lots of information and lacks a simple one click BUY TICKET button. I always allow 15-20 minutes or more to navigate the system to make all the tedious selections and get my tickets. And I always make sure to screen grab my receipt because there is no option/reminder to print it. If they fixed the web site to be more functional I would waste a lot less time and energy. read more

OK. Things have gotten better. The drivers are still a little bit ornery at times. Not all the drivers but some are consistently on the grumpy side. But the ride is good and reliable. On pick up at SFO keep in mind that if you have several terminals ahead of your terminal, it could set them 10, 15, even 20 minutes behind so don't panic. They are offering a great deal right now! Additional passengers in the same party ride for 50%! read more

Excellent service ,prompt,friendly staff, so worth the cost for almost "door to door " service.

I love the convenience but the rides I've had in the last two years have been harsh and bouncy. It was very uncomfortable. And several drivers are a little grumpy if you are a woman. Men are treated fine even if they don't tip. The female office staff and ticket takers are nice and friendly. read more

I've taken the bus several times now since the transfer from So. Co. AirPort Express. I will be taking the bus again soon and I have to tell you one thing that I am dreading. The seats! These different buses have different seats that are so uncomfortable. Am I the only one who's experienced this? read more

I just recently moved to Sonoma and I had a phobia of taking Transportation shuttle because I had bad experiences with other shuttles in the past but everybody recommended them so I chose to go with them and I loved it. On time, courteous clean, everything thank you. read more

Great service! Paul is wonderful, very pleasant kind and efficient. He always gets you there on time!

Driver James is the best! Our Santa Rosa flight got delayed so we switched to Oakland but missed the bus by 15 min. James arranged for the Oakland bus to wait for us in Petaluma, so we will still get to Seattle on time! Thank you James!! read more

I recently came home from a flight from Florida to SFO & took Groom to Sonoma Airport & when I got off the bus, someone along the way, mistakenly took my suitcase! Later that evening that person turned my suitcase in & collected their own suitcase! The next day Tony at the Santa Rosa office handled my problem so wonderfully I was go grateful! I can't thank Tony enough for returning my suitcase! Groom is wonderful Thank you Again!!! read more

We were part of a group that needed transportation to and from San Francisco Airport. The buses were very modern, comfortable, and clean, the driver was really helpful and very competent - he avoided a big traffic jam, and we arrived at the airport early and with lots of time to spare. To top it off, I left a small bag on the bus and Tony mailed it back to me and wouldn't even let me pay for postage. Highly recommend Groome Transportation. read more

Getting to SFO is usually on schedule. Getting back to Sonoma County is challenging. There is no app to track the buses and I have routinely waited for hours for a bus to show up. They don't care if they are late. There is no hotline or any way to check on buses. You just have to sit and wait. No wifi and no power outlets on the bus. Very sad! read more

Loved the bus transportation from Santa Rosa to the SF cruise port. James was great!

I took Groome Transportation this morning, as a last resort & I'm so glad I did!! I was greeted at 5:15AM with a "good morning" which pleasantly surprised me & I looked up and actually saw a smiling face! Claire Radtke, my driver was very nice, professional & helpful. I accidentally bought tickets for two people online and she told me how to fix it plus she was just super sweet! I will take Groome to the airport instead of driving always now!! Thanks, Claire! read more

So after having a terrible experience with one of your drivers last week, I want to share what a lovely experience I had this past Saturday upon returning back from my trip. I do not know the drivers name, he was on the 7:30am (Saturday, Oct 26th)SFO return shuttle. He was so kind and nice. I made certain to tip him and thought you should know. I much prefer to review with kind words, and do most of the time. My experience earlier in the week was unfortunate, but true. read more

This Service and the Employees who work here are Amazing Life-savers. Thank you so much for rescuing my loved ones. God Bless and Safe Travels. read more

Visiting Friends in Rohnert Park, Sonoma, I was told about the "Airporter" Transportation from San Francisco Airport. Itʻs a convenient way to get to Rohnert Park. The Groome Transportation makes it convenient when I am not getting a Rental Car at SFO. read more

Nice driver, efficient and friendly. The shuttle bus however was in poor shape. It could only go 30 mph over the Waldo grade and not much faster through San Francisco. The front door didn't completely seal off unless the driver manually shut it. Come on GROOME! read more

These guys bought out Sonoma AirPort Express believing that they would raise prices and laugh all the way to the bank. $49 !!!!!!!! One way. Instead, get a lift or drive to Marin and for $27 take Marin Airporter. Good luck Groome. read more

This giant groome transportation bus cut off our car as it changed lanes in the middle of an intersection, almost hitting us, while driving in traffic on 19 in SF. There is no way to report driving quality for this transportation service which shows a lack of safety and checks and balances. read more

Groome Transportation - Groome Transportation bus - Airport Shuttles Near Me - Santa Rosa, California

Emergency exits on ceiling leaked; some of the seats were wet. Okay... I picked a dry seat. 20 minutes later driver hits the brakes and a bunch of water comes down out of the ceiling. I moved back a few seats away from the emergency exit on the ceiling and sat in an empty seat. Woops; it was soaked. Wet itchy butt for the rest of my trip. This is really uncomfortable. read more

Groome came into town and bought out Airport Express. They jacked the prices up and the busses are bare bones, funky. At least Airport Express had super nice, cushy and comfortable busses.. My 3:30 am bus was freezing cold and it was a miserable ride to the airport. I'll never use them again. Instead I will drive to Marin and ride the Marin Airport from Novato. read more

When you say your service starts early in the morning, show up. Having to drive to SFO when you are expecting to take the bus and you are a no show, this is unexceptable. AirPort Express never treated their customers like that. Disappointed for sure. read more

Groome Transportation - Airport Shuttles Near Me - Santa Rosa, California

Airport bus service to and from SFO has really gone downhill since Groome took over from Sonoma County AirPort Express. we no longer have on board WiFi, the outlets at the seats often do not work and the ticketing agent at Petaluma was totally unprepared for our arriVal. it took her a long time to get out to the bus and then when she did, she's did not have her tablet. we had to wait again for her to SLOWLY walk back to the office to retrieve it. then once she returned, we had to wait for her to power it up. unacceptable since it is a scheduled bus! we do have planes to catch! very disappointing Groome read more

It is still a great service, but when did the Wi-Fi service end??? I'm on a data plan, keeps phone costa down. One of the reasons for taking the bus is so that I can get some stuff done while in transit for 90 min. Pay last-minute bills, purchase tickets for events at my destination, surf web for stuff to do at destination, look at flight schedules, etc. Prices go up, services go down. It's the New American Way. ‍ Super disappointing. read more

6:45AM Shuttle from Sonoma to Oakland on June 9th. First off the shuttles are small vans with no wifi or bathrooms as advertised. The worst part is my driver got out of the car to yell at someone parked in the red. Not sure if you should be driving a van of people when you clearly have road rage. Our driver then continued to eat a banana and some other container of food while driving. I couldn't believe my eyes when he pulled out a toothbrush and began brushing his teeth while we were on the freeway. read more

Bus late for 30 minutes. It's Scheduled at 9PM from Petaluma to SFO, the bus was late to arrive for about 15 minutes, total 4 passengers didn't take long to pay the tickets. We had to Waited for 10 more minutes for the driver to get ready. When the bus finally started to leave Petaluma, it's late for 30min. read more

Literally the best! Wonderful people, clean busses, kind and skilled drivers, and dependable! What more can you ask for!? Oh and you can park overnight reasonably ($6 currently). I LOVE THIS SERVICE!! read more

James was awesome! Super kind man! Early morning ride from Oakland airport to Rohnert Park. Accidents on the 101 and he gets around all the chaos with an early arrival!! I have used Sonoma Airporter (now groome) many times and enjoy the convenience and ease when getting to the airport. Will do again. Thanks James so much. read more

Using an uncomfortable van to go to Oakland airport, at the same price as taking a comfortable bo San Francisco, is unacceptable. I heard from an employee that some customers are left behind if the van is full. I will find a different service in future. read more

What happened to free WIFI??!! Not a bad ride. Website touts free WIFI but, when I asked the ticket taker, I was met with a terse "no."

It is with great dispointment and displeasure that I write this review. Their rates have drastically climbed over the past few years. It adds nearly 100 dollars to each trip (only 6 dollars shy). The student, senior, and military discount offered are severely lacking. Something so convenient is rapidly becoming overpriced. Their wifi service has ended, and yet rates have continued to climb. They continue to offer the same service with less amenities at a rising price. As a long-time user, I would recommend alternative options such as park SFO. *EDIT since writing this review days ago, prices have risen yet again. The marin airporter accessible by smart train offers fairs nearly half. I'm unsure why rates continue to climb. read more

Great service. James was a great, safe driver. I reached the Petaluma fairgrounds 25 minutes ahead of schedule.

Purchased ticket for 11:30 am shuttle from Petaluma on 7/20/24. I arrived at 11:20 and shuttle arrived at 11:47, then collected fares and didn't depart till noon. We were told to wait in an area with bright sun and no shade in 85 degree heat. One expects the shuttle to arrive at SFO earlier to leave enough time for all the terminal stops- but this was not the case. Then on the bus the AC was on, but the sunroof open - could have done without all the wind noise. Already running late, the driver took the wrong exit off 280 on approach to SFO and then had to get back on the highway. Finally at 1:32om at my terminal 3 drop-off, she opened the baggage compartment and couldn't locate my bag. Moved every bag out, then she realized she put it in the domestic United compartment- just where the bus was standing and where I was being dropped off. Wow. $51 for transport- better off taking an uber if you have 2 or more persons. On top of it all - there is NO wifi. Apparently they haven't had it since the pandemic. So increased charges with this new company for much worse service with incompetent drivers. read more

The busses are on time, the $6 a day, $30 a week parking at Petaluma Fairgrounds pick up area is a great option, and for San Francisco, it's every hour on the half hour, starting at 3:30 a.m., the office there opens at 3 a.m. read more