I work in the Customer Service industry and many a times, people take the time to write a negative review. I was not referred to use Grooming by Melissa, I researched the web for someone local in the Mobile Grooming Business. I viewed many sites, but Melissa's website "About Me" stood out to me so I scheduled an appointment. I have a Border Collies which suffers seizures and is on meds. For the longest time, I took her to the local "Chain" pet store that provides grooming services. When i went to schedule an appointment with them, I was told they no longer accept pets that are on meds for seizure, even though my "Baby" never had a seizure during the grooming session. So i contacted Grooming by Melissa, informed them of the situation and Melissa was on board. On the day of our appointment, Melissa texted me in advance to let me know she was going to run late and text me when she was five minutes away. When she arrived, she had her own little furry one with her (ADORABLE). I requested an unusual cut for a Border Collie, needed a close cut. Melissa's end result was exactly what i wanted and better yet, my "Baby", Lacey, was thrilled and wanted to head back in the van for more. Melissa took the time to hear about any concerns and history of Lacey to ensure Lacey's experience was a positive and fun experience and that she came out looking GORGEOUS!.And Melissa gave Lacey a new toy for being a new client, and I can confirm, Melissa is now Lacey's preferred Groomer. read more