1. Groomology

    1. Groomology

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    El Paso, TX

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    Groomology

    4.4 (28 reviews)
    Closed 9:00 am - 5:00 pm
    Updated over 3 months ago

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    This is my poodle that came back sick and vomiting after they butchered her for 5 entire hours!
    dominique e.

    If I could give this place a -0 I would!!!! These people BUTCHERED my toy poodles! I had been traveling and my dogs were matted. I have taken them like that to other reputable groomers and they had no problem, brushing her hair out. I made sure that I asked for a good groomer and let them know that they needed extra care. Furthermore, I told them not to shave my dogs and that if they couldn't do the job to please not touch them and let me know. They said it wasn't going to be a problem that they were going to cut some hair which I was fine with. I also made it very clear for them to not shave their little faces. The groomer said that was fine and she promised not to do that. They cared more about making the money & still went through with it knowing full well they couldn't do the job. I have three witnesses when I was on the phone with them that heard this conversation. I went to pick up my dogs after them being there for over five hours just to find them completely shaved and looking like rats. They still wanted to charge me over $320 for this! Not to mention that they illegally charge extra fees if you want to use a credit card! I left the groomers in tears. I couldn't believe what they did to my two toy poodles. If they couldn't do a job, they should have respected my wishes and told me they couldn't do it and left them alone, and I would've dealt with it myself, but instead they took it upon themselves to shave their hair off and torture them for 5 hours! Please explain to me why it took five entire hours to give me shaved dogs?!?! What made me even more livid was that they told me at the very end that the groomer that they gave me was the one that was in training!!! How dare you!!!! if you notice on their Instagram page they have their comments turned off I wonder why?! because other people have also had bad experiences from what I'm barely coming to find out! I trusted you with my two poodles and you destroyed them. You made promises you couldn't keep just that you could take my money. The worst part about it all is that the larger one came back shaking and vomiting! I'm taking her to the vet in the morning. I'm also getting an attorney to subpoena the videos to see exactly what went on during their grooming process! This is a horrible unethical shop and be careful to not ever trust them with your animals with them!

    Danica F.

    Best grooming service we've had for our little furbaby. We know he's a lot at times, but through the years Nancy and Crystal have done such an amazing job with every groom during our time in El Paso. All staff members are friendly and the facility itself is conveniently located in the east. Loki always gets a cute bandana as well! Outstanding company, my wife and I are sad we need to find another groomer when we move. Highly recommend Groomology.

    Miss Maya! Crystals work for the cheetah print
    Aleisha G.

    Brought my pup to have her hair dyed like a cheetah and I am so happy with Crystals work! She treated my dog like a princess and was so kind, patient and lovely to work with. The hair dye should last about 6 months and took 3 sessions-although it was a splurge-I'm so glad I did it!

    Isah K.

    My baby looks good everytime she comes. Also, her temperament going in is pretty calm. I love that they require up to date shot records. Also, the mini photo shoot at the end is icing in the cake.

    Freshly groomed Theo

    Groomology is the best salon I have ever been to. I know for a fact my boy Theo will be in good hands and I never have second thoughts of leaving him as it's a super safe environment. The staff is amazing and caring and always friendly. He always comes home looking amazing and smelling great!! Thank you!!

    Living her best life
    Monie G.

    First time taking my puppy to the groomers. They defiantly treated my KYGO(dog name) like a rockstar. She got personal notes, treats , and just love. She was clean and shinny when I picked her up. Pricing is great for the treatment she gets. I will be using them many more times in the future. Staff is friendly and great with nervous dog moms like myself.

    Jaque M.

    So great! My babies are divas and they left this place looking 10/10 with zero complaints. They offer doggy spa days with blueberry facials, nail grinding, haircut... the works! They were very thorough and professional and I am absolutely planning on going back. I felt very comfortable leaving my 2 dogs with them and it took me months to find a groomer that I could trust! My babies came home happy and super relaxed

    Great services, nice staff and my fur baby coat still looks good. A little pricey but definitely worth it

    The Abosolute BEST Dog Groomers in El Paso!! If you want the best of the best for your fur-babies be willing to pay the price because it is definitely worth it! It was our Fur-babies first time since we've lived in El Paso going to a dog groomer and honestly there were just none that caught our eye, until Groomology which was very close to our home and man did they kept their word! We decided to get a deshedding treatment for our dogs and it was amazing how they turned out! Already made their second appointment before Christmas. Pics for Attention

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    3 years ago

    They left my dog so cute. Inexpensive and they also took in my dog without an appointment. Thank you, Nancy!

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    7 years ago

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    6 years ago

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    5 years ago

    Such a professional grooming outfit! Our standard poodle was happy and fashionably trimmed. Definitely recommend!

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    6 years ago

    Business owner information

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    Groomology E.

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    4 years ago

    Do not take my dog to any other place. I wish they had daycare and boarding services! Highly recommend any groomer they are all amazing!

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    6 years ago

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    Ask the Community - Groomology

    Review Highlights - Groomology

    We know he's a lot at times, but through the years Nancy and Crystal have done such an amazing job with every groom during our time in El Paso.

    Mentioned in 3 reviews

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    Julian's Pet Grooming, Daycare and Boarding

    Julian's Pet Grooming, Daycare and Boarding

    4.2
    (49 reviews)

    Great experience! The groomers had excellent communication, and my pets were treated with so much…read morecare. The service was very professional and affordable. I will definitely be coming back and highly recommend them.

    If I could give zero stars, I would. I cannot and will not recommend this facility based on our…read moreexperience. I am genuinely shocked by the experience we had today. If you're looking for a place that is welcoming, patient, and understanding of dogs, especially young dog, this was the exact opposite. We scheduled a temperament evaluation because we were interested in boarding our dogs for the weekend. From the moment we walked in, the woman at the front desk was incredibly unfriendly and immediately gave off an incredibly cold, judgmental attitude. There was no greeting, no smile, and no attempt to make us or our dogs feel welcome. Instead, we were immediately made to feel unwelcomed and like we were an inconvenience. Our dogs were barking because they had just entered a new environment filled with unfamiliar dogs, a completely normal reaction, especially for puppies. You would expect a facility whose entire business revolves around dogs to understand that. Instead, we felt judged before anyone even attempted to interact with them. I would expect a facility that specializes in boarding and caring for dogs to understand that this is normal behavior and know how to handle it professionally. What upset me most was how our 6-month-old Doberman was handled. Without taking the time to introduce herself or allow him to become comfortable, she abruptly took his leash from my hand and disappeared with him. Less than 30 seconds later she returned and said, "He's not good. We won't be able to keep him. Do you even want to try the other dogs?" Thirty seconds? That's your temperament evaluation?! Thirty seconds is hardly enough time to evaluate any dog, let alone a young puppy in a completely unfamiliar environment. No reputable boarding facility can honestly assess a puppy's temperament in under a minute, especially in a brand-new environment. It was obvious there was no genuine attempt to evaluate him. It felt as though the decision had already been made. What made the experience even worse was her overall demeanor. She barely acknowledged our dogs, seemed uncomfortable even walking near them, and showed none of the patience, confidence, or compassion I would expect from someone who works with animals every day. At that point, I chose to leave immediately. If this is how prospective clients are treated in front of the owners during an initial evaluation, I have absolutely no confidence in how dogs are treated behind closed doors. This was, without question, the least dog-friendly experience I have ever had at a business that claims to specialize in dogs. Customer service matters. Compassion matters. Patience matters. Unfortunately, we experienced none of those today. We walked in hoping to find a place we could trust with our dogs. We walked out feeling judged, dismissed, and honestly angry. There are plenty of boarding facilities that understand dog behavior, especially puppy behavior, and know how to treat both pets and their owners with kindness and professionalism. This was not one of them. We will absolutely be taking our dogs somewhere that understands canine behavior, treats owners with respect, and actually enjoys working with dogs.

    Groomology - groomer - Updated July 2026

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