I recently had a disappointing experience with this business. I've brought my dog here around five times before, worked with several groomers, and never had any issues until now. Unfortunately, this most recent experience was bad enough that I felt it warranted a review. Shortly after booking my dog's grooming appointment for Saturday (5/16), I received an email saying it had been rescheduled to the following Saturday (5/23) because of a scheduling error on their end. The email claimed they had tried calling me but couldn't get through, despite the fact that I've spoken with them by phone multiple times before and since without issue. The only accommodation offered for the inconvenience was a $5 discount on a future appointment that would expire before I'd likely return. Because the new date was inconvenient, I rescheduled online for Monday (5/18). After dropping my dog off Monday morning, I picked her up about an hour later. The groomer told me she had done great and that there were "no issues." However, once I got home, I noticed several of her nails had not been trimmed at all, while others were barely cut. Nail trimming was included in the grooming package I paid roughly $60 for after tax and fees, so I called to explain the issue. The owner promptly called me back and offered an appointment for the following day, which I couldn't make because of work. I asked about Friday or Saturday instead. There was no Friday availability, so the earliest option was once again Saturday (5/23) -- the same inconvenient date I had originally tried to avoid. The only available times also conflicted with plans I had already made, meaning I would have needed to rearrange my schedule just to have the service completed. At no point was any refund, discount, or other accommodation offered, despite the fact that I would now need to spend additional time and gas money returning for a service that should have been completed the first time. What bothered me most was the owner's attitude during our conversation. She spoke to me in a condescending and defensive manner, and I often felt like I was being lectured rather than listened to. She explained that they stop services if a dog becomes anxious, which I actually think is a great policy. However, if that was the case, it should have been communicated to me when I picked up my dog instead of being explicitly told there had been no issues. The owner even said she didn't know if there had been any issues because she hasn't spoken to the groomer yet. My dog is 7 years old and has had her nails trimmed many times before, both here and at other groomers, without any reported problems. Regardless, if a paid service cannot be fully completed for any reason, that should be clearly communicated to the customer at the time of service. The lack of communication and the owner's response felt very unprofessional. Once I mentioned that the combination of the scheduling problems, incomplete service, and poor communication would likely result in a negative review, the owner became even more defensive and insisted they were "doing everything they could" to make it right. But aside from offering to complete the service I had already paid for, nothing else was offered. The call ended with the owner insinuating there was no way to make me happy, and me simply saying thank you and hanging up. I ultimately decided not to bring my dog back because, after this interaction, I no longer felt comfortable trusting this business with her care. The owner also repeatedly emphasized that they are a small business. That's actually one of the reasons I chose to support them in the first place. But being a small business is not an excuse for poor service, poor communication, or poor customer service. Unfortunately, after this experience, I would not recommend this business. read more

I took my dachshund Miss Molly to Keeta's Pet Salon for grooming and had wonderful results. Their salon is clean and very welcoming to the dogs. The full groom includes shampoo, conditioner, blow dry, brush out, nail trim, ear cleaning, haircut, Shea Butter all-natural nose & paw balm for skin moisturizing, cologne finishing spray with bandana or bow. The staff was so sweet- Chrysanthemum took care of my little angel. Chrys was very gentle with my little girl as she was a little shy going into a new place. Thank you Chrys for making sure both Miss Molly and I were comfort trying a new place out. read more

Keeta’s Pet Salon - Pet Groomers Near Me - Pittsburgh, Pennsylvania

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Olena did an amazing job with our cat Fuzzy Wuzzy. She was incredibly scared, but they took great care of her. She got a small hair cut and a freshen up. They cleaned her up nice, and she smelled great for weeks. Great place for the price and very quick. read more

This was my first visit and it was great! The shop is quaint and personal, no large noisy store groomers. Olena was my groomer and she's lovely. She dematted and bathed my Maine Coon fur baby boy and he smells awesome! I didn't get the bandana that goes with the service. Perhaps next time. I'll definitely be back. read more

ABSOLUTELY AWFUL! I would give them 0 stars if it were possible. I told them ahead of time he was nervous and was never told they would just quit in the middle if he was uncooperative. They refused to refund any of the $130 I paid for the full grooming. He was.partially shaved, no trim around his eyes or mouth, which i know he is agreeable to, he is afraid of the electric clippers. He wasn't even bathed. Completely disgusted with their customer service and plan to make anyone and everyone aware of it. read more

Keeta's is my go to for my pup, Chrysanthemum always dose an amazing job on here and is caring about her! Super pleased with her cut and honestly I think my pup is too! 10 out of 10 would recommend to any and everyone! read more

Keeta’s Pet Salon - Pet Groomers Near Me - Pittsburgh, Pennsylvania

Took our dog in, got him back clean, trimmed, and brushed. He's soft, happy, and even has clean teeth. He enjoyed it, I'm glad to find someplace this good in the neighborhood. read more

My dog is always happy to go to Keeta's and is excited to see the groomers. Great communication.

First time taking my poodle to this groomer, and we will definitely be back. My dog looks great, and equally important, he seems happy and doesn't appear stressed by the experience. The space is clean. Nicole was his groomer. Great experience. read more

Keeta’s Pet Salon - Pet Groomers Near Me - Pittsburgh, Pennsylvania

I took my Cavalier King Charles Spaniel Penny to Keeta's for the first time and was thrilled with the results. Frankly, prior to her appointment, my dog was an absolute mess. The groomer Kalena did a wonderful job, and now Penny looks neat and clean again. I have been to multiple dog groomers in the Pittsburgh area and can say this was the nicest haircut my dog has had. It is long enough to still look and feel a bit floofy, but no longer drags on the ground or mats easily. Overall we are very happy with results. read more

Took my 2 dogs for a groom and paint. They look great and the dogs were happy but after paying a pretty penny it didn't sit right that my dogs left empty handed, no treat, no bow or bandana, no care package... every groomer I've gone to has a treat at the end of the service. After paying so much and literally being a walking advertisement I thought it would be the same. But that's my only observation, dogs look great read more

Took my pet to Keetas and was VERY disappointed with the service. My pet seemed quiet and disponded when we came to get it. No bow and the anal area was still dirty!!! read more

There was dog shit on the step outside coming in. The hair all over the floor, I kinda get. Hearing my dogs screaming in the back was heartbreaking. 170$ for 2 little dogs. And then another 30$ other than what was the original price. 20$ of the 30$ was refunded. Both of my little dogs acted scared after they came out for 2 days. read more

They did an excellent job! Our dog never looked better. They were friendly, professional, and charged a very competitive price. We use Keeta's again, and highly recommend! read more