On the night of the 23rd, Dr. John and his assistant from West Woodward Animal Clinic came to our…read morehome for an end‑of‑life visit for our beloved Daisy Mae. When him and his assistant first walked in, Daisy growled a little, unsure of what was happening. But within minutes, she completely relaxed around him and wanted all of his attention. My nervous system picked up on it immediately, and clearly Daisy's did too. He showed up with humanity, presence, with the quiet Veteran-to-Veteran understanding that doesn't need to be spoken. This told us everything we needed to know about the kind of person he is. Dr. John explained every detail of the process with clarity and patience. He told us what to expect, answered every question, and made sure we felt supported through every step. His presence reminded me so much of my brother -- the way he knew exactly when to be serious and when to bring a little light into the room. That familiar warmth meant more than I can put into words. When Daisy took her last breath at 9:28pm, he honored us by giving us private time with her. They both stepped outside into the freezing cold -- during a polar vortex with sub‑zero wind chills -- just so we could have those sacred final moments in peace. That level of respect and empathy is something I will never forget. What touched us even more was his integrity. He knew we had already spent nearly $3,000 on emergency vet visits earlier in the month and still came without expecting ANYTHING in return. We were only able to borrow $250 last minute for her cremation, and even then he tried to refuse it because he knew we were struggling. His compassion was genuine, not transactional. I had been syringe‑feeding and hydrating Daisy since December 30th, monitoring every breath, every symptom, to keep her comfortable and strong, never thinking such an experience would be necessary. I was living to keep her alive so trying to rewire my system to get back to reality has been ugly and incredibly painful. However, I am deeply grateful that her final moments were filled with love, dignity, and the gentle care of someone who truly understands the weight of saying goodbye. Dr. John gave us -- and Daisy Mae -- a gift we will carry for the rest of our lives.

Copied from my google review -‐--…read more I recently called West Woodward in attempt to see if the veterinarian on staff would be willing to even look at our fish to remove a splinter in his eye. The receptionist refused to ask the veterinarian for me. In fact, in response to me asking her if she could just ask him, she laughed sarcastically and said "what, do you not believe me?". I understand that this practice does not cater to aquatic animals but the absolute disdain and callousness of the receptionist in the face of my grief and desperation was heart breaking. Do not take your loved ones here if you expect an empathetic welcome from the suppor staff. You'll be laughed at, belittled, and disregarded. EDIT to add screeshot: Also, please note that she repeatedly told me to Google fish vets near me and would not listen when I requested she ask the veterinarian because the first vet that came up when I googled that exact phrase, was indeed West Woodward.

Updating now that Dr Bajwa has retired. Dr Friedman and Dr Engle have taken over, and I couldn't be…read morehappier. They're doing some updates to the office, have fresh paint in the lobby with newer chairs, but the staff remains one of the kindest, most patient I have ever seen. Great people, great veterinarians, reasonable rates.

First time visiting. Dr. Engel was rude, short and was annoyed when I tried to ask questions regd…read moremy dog who was in a lot of pain. Do not recommend and will not be going back there

Platz staff & Dr. Panagos took good care of our Old Girl Chloe again today with kindness,…read moreprofessionalism, & efficiency. Our goal is that she will be back to her happy self with a spring in her step even though she is now a senior dog. Chloe will be 16 in January, & a big part of her longevity is homeostasis applied by both love and good veterinary care. Platz Animal Hospital cares about our fur babies. X

Love, love, love this place! The veterinarians are very caring towards my pets. Especially with…read moremy dog that has cancer. I regret that I did not find this place sooner. I had to go through a couple places that felt like a money grab. This place is not like that. They are honest, and affordable. I would 100% recommend this place!

I agree with Alex R's rating below. I didn't like visiting this vet a couple months ago and I have…read moresince found a better vet in the area. My cat had skin issues from an allergy and I was very overwhelmed. Looking back now, I think the Dr sensed that vulnerability and scared me into paying $600 in tests for everything to come back normal besides an elevated BUN. My cat was on 2 rounds of steroids to treat his allergies, which can cause an elevated BUN, and she wanted to give me another round and have me come back 2 weeks later to pay for another blood test. Makes no sense. I felt she was looking for issues instead of looking to treat his skin problem. She also looked disgusted with his skin problem/hot spot and nudged him back in his crate. Don't go here. There's plenty of other good vets in the area with reasonable prices and don't scare new pet owners.

We are so thankful for Poppy Hill. They have been transparent about pricing with our family for…read moreevery issue that has popped up with our kitties. I have read other reviews and was blown away, the team has always been very honest with us about what may or may not be necessary for our kitties. They can usually get us in pretty quickly too! The team here is compassionate and understanding, they have treated our senior cats with the kindest care possible. I feel absolutely confident that my cats are in the best hands when we go to Poppy Hill.

5 star all the way. P-Nut the cat loves the Jefferson Vet Center. Got us in fast. Dr. is Great…read more Never going anywhere else.

We've been coming here for the last 11 years with our two dogs and cat. Dr. Alice was an amazing…read morehuman being, but after she sold the practice, it's easy to see that the new owner's primary incentive is to make money. Our dog regularly needs an antihistamine to treat her skin allergies, but the vet has taken every step to make it more costly and difficult to obtain this medication - no longer sending prescriptions to online sellers (requiring you to pick up a paper copy each month to physically mail or use their online store), annual increases to treatment costs, and lack of empathy and familiarity with our pets. This was a 5-star vet years ago, but now only does the bare minimum to care for our pets. Time to find a new vet...

I've been a Cat Practice client for 20 years. The staff is so caring and kind and easy to work…read morewith. Love Doctor Houlihan's gentle, hands-on approach to welcoming my 'boys' for examination. Treats are also a big plus to that welcome. Our visits are as free of stress for both my cats and me as can be. Cat Practice is the best!

We waited a several months to get into this practice, but it was well worth it. The small, intimate…read morestafff at The Cat Practice are so knowledgable, kind, and thoughtful. We have three cats that see Rachel, Dawn, and Dr. Houlihan. For those reviewers giving negative reviews because they can't be seen... human doctors are the same and can't accommodate every new patient immediately (especially if they're good). Why don't you book an appointment for the future, come in, and then leave a fair review? We had to continue seeing a vet we did not love until we could get our cats in here. Again, well worth the wait. They are accommodating, fair, and compassionate. I love the parking lot which is rare in Birmingham. The walk to the door is a few feet from your car. It's quiet inside (unless there is another verbal kitty patient). The techs and doctor sit on the cat's level (the floor). They really make them feel comfortable. More than one pet parent can be in the room which is important to us. You can even hold your kitty and take them back to get blood drawn or nails clipped. We never feel rushed or like a number here. Grateful to have our pets as patients here.

Best vet and the staff is so friendly!!! Very fast! Good prices! I have been coming for year and…read morelove

Take my cat and dog there and every time has been an amazing experience. They give you a price…read morebreakdown of everything before you commit and don't frown upon you if you decide not to get a particular treatment/service. Definitely recommended

My kitty became all the sudden sick a week ago, then tried to find a vet nearby my place. They let…read moremy fluff get an exam without appointment. My kitty, who was still sick after the exam, eventually just got a surgery there. She's now getting well - Now looking forward to follow-up visiting. I appreciate Dr.Rani and all her team helping and caring my kitty. They save my fluff.

I asked for shots up to day. They estimate $130 but then when there. Say they have to get a…read morebooster in 3 weeks. For $100.