Platz staff & Dr. Panagos took good care of our Old Girl Chloe again today with kindness,…read moreprofessionalism, & efficiency. Our goal is that she will be back to her happy self with a spring in her step even though she is now a senior dog. Chloe will be 16 in January, & a big part of her longevity is homeostasis applied by both love and good veterinary care. Platz Animal Hospital cares about our fur babies. X

Love, love, love this place! The veterinarians are very caring towards my pets. Especially with…read moremy dog that has cancer. I regret that I did not find this place sooner. I had to go through a couple places that felt like a money grab. This place is not like that. They are honest, and affordable. I would 100% recommend this place!

We've been coming here for the last 11 years with our two dogs and cat. Dr. Alice was an amazing…read morehuman being, but after she sold the practice, it's easy to see that the new owner's primary incentive is to make money. Our dog regularly needs an antihistamine to treat her skin allergies, but the vet has taken every step to make it more costly and difficult to obtain this medication - no longer sending prescriptions to online sellers (requiring you to pick up a paper copy each month to physically mail or use their online store), annual increases to treatment costs, and lack of empathy and familiarity with our pets. This was a 5-star vet years ago, but now only does the bare minimum to care for our pets. Time to find a new vet...

Contacted them to get a vaccine appointment. They responded with one line: "unfortunately we are…read morenot taking any new patients at this time". No greeting, closing, or thanks for your interest. Their response time was quick. No referral info or recommendations for other vets in the area.

On the night of the 23rd, Dr. John and his assistant from West Woodward Animal Clinic came to our…read morehome for an end‑of‑life visit for our beloved Daisy Mae. When him and his assistant first walked in, Daisy growled a little, unsure of what was happening. But within minutes, she completely relaxed around him and wanted all of his attention. My nervous system picked up on it immediately, and clearly Daisy's did too. He showed up with humanity, presence, with the quiet Veteran-to-Veteran understanding that doesn't need to be spoken. This told us everything we needed to know about the kind of person he is. Dr. John explained every detail of the process with clarity and patience. He told us what to expect, answered every question, and made sure we felt supported through every step. His presence reminded me so much of my brother -- the way he knew exactly when to be serious and when to bring a little light into the room. That familiar warmth meant more than I can put into words. When Daisy took her last breath at 9:28pm, he honored us by giving us private time with her. They both stepped outside into the freezing cold -- during a polar vortex with sub‑zero wind chills -- just so we could have those sacred final moments in peace. That level of respect and empathy is something I will never forget. What touched us even more was his integrity. He knew we had already spent nearly $3,000 on emergency vet visits earlier in the month and still came without expecting ANYTHING in return. We were only able to borrow $250 last minute for her cremation, and even then he tried to refuse it because he knew we were struggling. His compassion was genuine, not transactional. I had been syringe‑feeding and hydrating Daisy since December 30th, monitoring every breath, every symptom, to keep her comfortable and strong, never thinking such an experience would be necessary. I was living to keep her alive so trying to rewire my system to get back to reality has been ugly and incredibly painful. However, I am deeply grateful that her final moments were filled with love, dignity, and the gentle care of someone who truly understands the weight of saying goodbye. Dr. John gave us -- and Daisy Mae -- a gift we will carry for the rest of our lives.

Copied from my google review -‐--…read more I recently called West Woodward in attempt to see if the veterinarian on staff would be willing to even look at our fish to remove a splinter in his eye. The receptionist refused to ask the veterinarian for me. In fact, in response to me asking her if she could just ask him, she laughed sarcastically and said "what, do you not believe me?". I understand that this practice does not cater to aquatic animals but the absolute disdain and callousness of the receptionist in the face of my grief and desperation was heart breaking. Do not take your loved ones here if you expect an empathetic welcome from the suppor staff. You'll be laughed at, belittled, and disregarded. EDIT to add screeshot: Also, please note that she repeatedly told me to Google fish vets near me and would not listen when I requested she ask the veterinarian because the first vet that came up when I googled that exact phrase, was indeed West Woodward.

I am old and have never seen a vet like this one. He truly devotes b his life to helping animals…read more He comes in to take care of emergencies all the time and runs the whole operation by himself. He is extremely competent, and gives c each pet and pet parent his complete time and attention. He is very kind and the best vet I have ever seen. I have never seen such a devoted veterinarian in my life. I am not related to him

Francis Animal Hospital is very busy! The Dr. really knows how to take care of the animals. He…read moresaved our puppy from Parvovirus . We thought we would lose him dealing with another Vet. We sought out a second opinion in Dr. Francis that was a year ago. He's not the cheapest but well worth the money and the WAIT!

If you are looking for a Veterinarian who genuinely cares about your animals, I highly recommend…read moreBCAH. Every single person encountered was professional, kind and friendly. And the best part? They respect your budget! HIGHLY RECOMMEND!!

Not impressed. I quit going 3 years ago when I was dismissed by the owner of the clinic when I had…read morepuppy questions. He didn't care about answering any of my questions. Just collecting my money. The front staff was always nice but that was it . One positive is it's next to Jim's frosty treats.

Take my cat and dog there and every time has been an amazing experience. They give you a price…read morebreakdown of everything before you commit and don't frown upon you if you decide not to get a particular treatment/service. Definitely recommended

This clinic is fine but I wasn't impressed after bringing my two 8yo cats here. The vet tech and…read moreveterinarian weren't overly friendly and the clinic itself is small and not very modernized. Out of all the clinics I've brought my cats to over the years, they are the only one to remove my cats from the examination room when they administered updated vaccinations, as well as the only clinic that hasn't provided physical rabies vaccination collar tags.

My cat is ancient, has teeth/gum issues and was losing weight rapidly…read more The staff at Burrwood were gentle and kind. They took care of my old man in the best way they could and even showed me the costs upfront and were not afraid to suggest that if I needed to go elsewhere for price concerns, that they understood. My reason for a 4 star is simply that they're not labeled as an Urgent Care, nor was that said to me when they were recommended via another popular vets office in Ferndale...and its also just not in plain sight. Still, Dominque as well as the rest of the staff we encountered, were the kindest, most gentle people to talk to throughout an anxious ordeal for a furry-loved one. Thank you, thank you for taking such good care of us.

It's incredibly hard to find a good vet these days. Almost as hard (if not harder) than finding a…read moregood doctor for yourself. We were fortunate enough to not have to experience any bad vets before finding doctor alex and his team. By far the most amazing experience we've had with a vet. He even sits on the floor to be in line with the dogs he sees!!! Who does that?! Haha. So thankful for Dr Alex taking care of our baby as if it was his own. Can't thank him enough for what he does! Highly recommend Burrwood and their team. They are truly something special and a rare breed of doctors and team. love you guys!

If you want your pet alive, don't take there if severely ill. Took my dog here due to lethargy and…read morevomiting and loss of appetite. Sent me text message with estimated charges. They asked for payment before we could see doctor. I said ok to help my dog feel better. Assistant came got dog and took back to see doctor. Brought dog back and said dog had chronic kidney disease and they're waiting on lab results. Dog vomited again while in office. Assistant came for dog again. Then said doctor prescribed 2 scripts for 7 days. If dog didn't get better to bring him back. We asked to personally speak to doctor but he never entered room where we were. Received itemized bill showing paid. $39 offi e visit, $175 lab tests and $60 medication. $297 total cost of visit for about an hour. MY DOG DIED BY THE NEXT MORNING. Unable to get any coordination from these people. Dr. had staff call back after several attempts and offered to pay for cremation. But I want my money back except for office visit. I don't believe any labs were done and I certainly don't need any medication for a dead dog. This business needs to shut down.

The mean employees are gone and Dr.Ballou is so helpful and the staff. I am very happy to return…read moreafter grieving my Darkness. She was 14. Now I have Diego and they are amazing with him and my other animals and rescues.