Avoid. I had an oil change and asked them to check tire pressure. Right after, one tire went flat,…read moreI look and see no cap on it. I called, and they said it was impossible the two could be related, and did not offer to cure it. They told me to tow it back, on my dime, to sell me a repair or replacement. I later called again and explained that I took it elsewhere where they told me that the valve stem had been damaged. He asked "why did you take it somewhere else?" then "have a good day sir" and hung up on me. This issue required me to walk one mile to my home late at night in February, another mile up hill the following day, cost for tow, and the cost for an extra repair. Bruce's Pit Stop told me that topping fluids is not included in an oil change, which is unheard of. Terrible shop.

I've been going to Bruce's my entire time in Ithaca. they're the best. incredibly reliable and…read morehonest. never overcharging (I always ask my mechanic uncle what a fair price for the service is). when I've had random issues outside their wheelhouse, they help orient me to the problem and to address it. go here over a big chain.

Amazing service on my brakes, quality parts and fair prices, I'll be back, also they have skilled…read moremechanics

Where should I start. They were nice on the phone, but I was not looking for a nice phone call I…read morewas looking for great service, like the kind of service received from Jim Whyte. Jim was the best. But now horrible service. Lets see I took it in for an inspection and a check engine light on, and I left with what I thought might be good service repair....nope! I was charged for a battery I didn't ask for ( $300), and they weren't even respectful enough to put the terminal cover back on it the shroud that covers my motor was just thrown in the back of my vehicle along with the skid cover that goes on the under carriage. then I looked under the hood and also noticed my nice air filter cover was nowhere to be found. And the check engine light was never even fixed, so now I have to pay someone else to fix that. And last of the bigger idiotic crap was they took a half a full tank of gas. So all of this BS cost me 2000 dollars to boot. I would NOT recommend this place to a room full of criminals!! They suck. Worst service ever in my entire life. They should be ashamed of themselves. I miss you Jim Whyte and your kind and respectful service.....

Varna auto is a great little shop near Cornell University. I have several vehicles and have most of…read moremy maintenance work done here. They typically get me in right away. The mechanics working there seem top notch. The owners are friendly and I've never had an issue with the quality of work done there. When I leave; I feel like the work has been done correctly and I'm safe going down the road.

I brought my vehicle (Mazda CX-5) to Varna Auto because the brake warning light was on and I was…read moreunable to disengage the Electronic Parking Brake (EPB). After diagnosing the car, they told me both rear EPB actuators and calipers needed to be replaced. I approved the repair and paid $1,124. They later called and said the car was fully fixed and ready for pickup. However, when I arrived, the brake warning light was still on and the EPB was still not functioning properly. I immediately informed them. The next day, they re-examined the vehicle and told me the parking brake control module had lost communication and that they could not fix the issue. They referred me to a Mazda dealership for further repairs. In other words, after charging me over $1,100, the original problem remained unresolved. When the vehicle was returned to me, the brake fluid reservoir cap was missing. The reservoir had been temporarily covered with plastic, and I had to return the following day to obtain a replacement cap. This raised serious concerns about the level of care taken during the repair. I spoke directly with the owner, William Chen, who has been very unprofessional and dishonest throughout the process, about my concerns. During our phone conversation, I explained that I was disappointed and did not want to keep parts that did not resolve the issue. He initially stated that he could return the aftermarket parts (though not the OEM actuators). However, after speaking with someone else at the shop, he changed his position and said he would not return the parts or issue a refund. Overall, I paid for a repair that did not fix the problem and was then told to take the car elsewhere. Based on my experience, I cannot recommend this shop.

My political bumper stickers came back from inspection sliced up, presumably with the box cutters…read morethey use for inspection sticker.

My son is a student at Ithaca so when he called us in Maryland to tell us his car wouldn't start,…read morewe began to panic. Relying on strangers is always a crapshoot and finding an honest auto shop is, unfortunately, like finding a needle in a haystack. Jason and John were both very helpful and assuring that they could fit my son's was the relief I needed. Thank you Ithaca Auto Service. You are a lifesaver!

5 STARS!!! Needed…read moretires on my racing dirtbike they had them! Mounted on rims in seconds had a gnarly crash in my last race and were able to order my parts and had them in a few days!!! They have my business I highly recommend them, tell them Dave sent ya!

Wonderful!!! Amazing place and staff. Pleasure to deal with, helpful, creative!! My new favorite…read moreshop! They keep you informed when doing repairs on equipment. Very satisfied here.

Stellar experience. My son needed auto repair at college -- in a desperate situation that could…read morehave been very easy to take advantage of -- and the towing company recommended CARS. The folks at CARS were total lifesavers, working with me from 3 hours away over the phone. Their work was perfect and the price was fair and honest. This sounds cheesy but I mean it: the professionalism and honesty I was treated with by this business gave me new faith in the goodness of my fellow humans. Do not hesitate to bring your vehicles to CARS!

Amazing people, great service and best prices around. Only place where I'll take our cars and my…read morework van. Highly recommend going there for all your Vehicles needs

I've had my car(s) repaired and serviced here for several years. They are fair with pricing and…read morewill let you provide your own parts or get them for you (which they handle any defectives if they provide). The bottle return is quick and friendly too. I do recommend A plus overall.

$200 to be told they can't inspect my car!!! It needed a factory update that could have been…read morediagnosed for way less! I've been told this is not uncommon so I'm sooo disappointed.

Wow! I can't believe I never posted a review here, and I can't believe I'm only the 15th one to…read morereview. When I lived in Ithaca a few years ago, Diane's was my go-to mechanic. They tend to be super busy and getting an appointment can be a wait, and their waiting room tends to be full. But they're very personable and you get the sense that they really care for their customers. If I was still in Ithaca, I'd still be going here.