I walked in at 1:30 pm and and asked for an oil change. He and they were quite busy, but could fit…read moreme in if I did not mind waiting. I agreed to the $127.00 fee and I walked to the mall for a coffee. I was called 1 hour later to pick up. I gotta say, I was pretty happy. They checked out my vehicle as well. (So they say). So far, I see no problems. The only thing I would have liked is a mileage sticker in my window to guide me to my next oil change. The staff is extremely polite. The waiting area is clean. Their tunes slap!

UPDATE from my previous review draft from 2023 so you can see how far they've come in a year:…read more John, who's worked for Monro for at least a decade, came in about a year ago and cleaned up the place. The awful staff/managers I talk about from 2019-2023 were finally dealt with. I scheduled an inspection, was expecting the disaster of every year before, so I made sure to call & check it was in the books. John reassured me it's there, and he'll be taking care of the inspection. Sure enough, he was the lone staff manning the location that day. He got everything taken care of in less than 30 mins. Even noticed something that needed sprucing up & did that service. I could cry. Never in 5 years with this place did they actually do their job well. I hope they give John proper support staff so he sticks around! He's done wonders for the place. 2023 draft (a one-two star review): The men working there had mostly been unpleasant to deal with--some to the point of hostile (unlike the guys over at the Elmira Road location, who were nice. Angel, in particular.) We've been customers at this Triphammer Monro for about 4 years now, and EVERY single time we bring the car in--whether it's for a a safety inspection or service--something goes very wrong. This year, they scheduled us for a safety inspection, but when we took it in at the appointment time, they claimed their safety inspector was done for the day. So everything we had needed that depended on the safety inspection for got completely derailed. If their service and work was really decent, then we could let it slide...but come on.

My political bumper stickers came back from inspection sliced up, presumably with the box cutters…read morethey use for inspection sticker.

My son is a student at Ithaca so when he called us in Maryland to tell us his car wouldn't start,…read morewe began to panic. Relying on strangers is always a crapshoot and finding an honest auto shop is, unfortunately, like finding a needle in a haystack. Jason and John were both very helpful and assuring that they could fit my son's was the relief I needed. Thank you Ithaca Auto Service. You are a lifesaver!

Avoid. I had an oil change and asked them to check tire pressure. Right after, one tire went flat,…read moreI look and see no cap on it. I called, and they said it was impossible the two could be related, and did not offer to cure it. They told me to tow it back, on my dime, to sell me a repair or replacement. I later called again and explained that I took it elsewhere where they told me that the valve stem had been damaged. He asked "why did you take it somewhere else?" then "have a good day sir" and hung up on me. This issue required me to walk one mile to my home late at night in February, another mile up hill the following day, cost for tow, and the cost for an extra repair. Bruce's Pit Stop told me that topping fluids is not included in an oil change, which is unheard of. Terrible shop.

I've been going to Bruce's my entire time in Ithaca. they're the best. incredibly reliable and…read morehonest. never overcharging (I always ask my mechanic uncle what a fair price for the service is). when I've had random issues outside their wheelhouse, they help orient me to the problem and to address it. go here over a big chain.

By far worst experience I've ever had at a car shop. Waited around all day for a simple inspection…read moreand oil change. When I picked my car up and voiced my opinion I was told vulgar remarks and cussed out. Never go here!!!

Perhaps I am spoiled by my mechanic and previous experience at other shops but an hour for an oil…read morechange when I am the only customer seems excessiv!

We moved to Ithaca about 4 years ago with two older cars at around 100k miles each. We tried 3 auto…read moreshops before ending up at Diane's. I'm one of those women who thinks every mechanic is out to get me, and I was especially skittish when we first brought the car in but hoped I'd feel better with a woman-owned shop. Our previous mechanic had failed to diagnose a problem that resulted in completely destroyed brakes in January and a $1500 bill. Diane's got our car back on the road in no time, consistently keeping us updated as they had to adjust the project. Two years and lots of Ithaca hills later, Diane's has fixed the brakes twice. First they replaced a faulty part for free, and then just this week they replaced the rotors and pads at a labor discount. Their service has been consistent (they even text, which makes managing this so much easier during a busy work day!) and Diane herself took the time to explain to me why our brakes needed work (again). I'm grateful to finally find a shop I can trust!

$200 to be told they can't inspect my car!!! It needed a factory update that could have been…read morediagnosed for way less! I've been told this is not uncommon so I'm sooo disappointed.

Matt was great. I had a rattle from loose splash guards and when I said I thought it was something…read moreworse he took it for a test drive which confirmed his diagnosis. When I called later he explained exactly why it couldn't be easily fixed. He was courteous and responsive and gave me the peace of mind that it was not something worse. They previously fixed a tire for me and gave excellent service as well. I recommend them highly.

Dan helped me with getting a new tire. He asked the right questions and was forthright. He also…read morehonored price matching with Costco Since I was in a bind. Got my tire and was out and back on the road the next day for my long drive home.

I'm really angry that I bought into Cole Muffler's "your power steering fluid is bad" scam. They…read moreadded $70 onto my bill to change it, and now I find out that's a well-known scam. I didn't ask them to look at it; my car was there for exhaust work. Now I wonder if it really needed the full muffler replacement that cost $380. UPDATE, 2 days later: Mavis/Cole contacted me based on this review, and my husband was separately contacted after giving severe feedback in the customer satisfaction survey he got after this service. Mavis/Cole has reimbursed us for the full cost of the PSF replacement. The store and regional manager apologized for this happening and agreed it should not have been done. (I pointed out that I have a Mavis/Cole receipt from a couple years ago showing that they recommended changing the PSF just 6,000 miles after it had been done at the dealership, when obviously it was not needed--so I think this is an ongoing issue. Caveat emptor!)

Scheduled an online appointment through Mavis to get my oil changed and it was a good experience!…read moreThe only part that was a little confusing is which building to go to after I got the confirmation email, but there were people to point me in the right direction. The staff were very nice and the price was reasonable!