The wait time was short to go in to the office. Once in the exam room the assistant was very nice…read moreto deal with. The Dr was great at explaining everything and made me feel very comfortable.

Very pleasant staff. Dr. Malik, also very pleasant, performed a thorough inspection and offered…read moresuggedtions regarding better protection methods against the sun. Overall a very good visit!

My 18‑year‑old daughter went to Dr. Waggoner for allergy testing prior to her scheduled wisdom…read moreteeth extraction. Due to a parent with extreme allergies, her oral surgeon felt it was necessary to test prior to the extraction. The doctor refused to perform any allergy testing citing false negatives and that the preservatives were the major concerns with allergic reactions. All valid reasons but as an 18 year old girl who is learning to navigate her own medical appointments, it was confusing. She was following the orders of her oral surgeon and being met with resistance from the allergist. When my daughter became understandably upset and confused, he dismissed her concerns and told her she had an "undiagnosed anxiety disorder." This was condescending, dismissive, and completely out of line. A doctor should never weaponize mental health language to shut down a patient who they have never seen as a patient and have no background to any medical information. My daughter called me from the parking lot, very upset that she was labeled like that. I spoke with the office and expressed my frustration with how she was treated and what would potentially be documented in her medical record. I advised that he omit his documentation of an "undiagnosed anxiety disorder" as this was not what her appointment was to address. The office quickly called my daughter back and asked if it was ok to rewrite the letter that she had received. My daughter said yes of course because she was upset that he had put something like that in her record. When she received the new letter, it stated that she had procedural anxiety. Most people have this but this was another passive aggressive way to keep the anxiety documentation in her record. Before closing this review, I will tell you that I DO NOT have them confused with any other practice (this is the typical response to a bad review in the reviews). I strongly advise others to look elsewhere!

I've been seeing Dr. Daniel Waggoner for several years for seasonal allergies. Last year, he also…read morediagnosed me for LPR and prescribed Prilosec, but you can only take it for two weeks at a time. In my opinion, he does not have a great bedside manner and lacks empathy for his patients. He comes off as self-important and smug during visits, which always feel rushed. Last Fall, I decided to start allergy shots, which is a huge commitment of time (two office visits per week for several months). After the first shot, I almost fainted. Dr. Waggoner said I had an involuntary vasovagal reaction and it may or may not happen each time I get a shot. I let him know I could not continue, never knowing if I'd be able to drive myself home. He did not even return my call after this episode, a nurse did and told me he was transferring responsibility for the Prilosec to my primary care physician. Yet still, I returned for my annual checkup a couple of weeks ago. It happened to coincide with recovering from a respiratory virus and I was wheezing. I also had a throbbing ear ache and when he looked in my right ear, he said I had a "foreign body" in there. He asked me if I used Q-tips, laughed, and mocked me. I said yes, I use them to clean the outside of my ear. He told me I would need to make an ENT appt. to have it removed. Two days later, I went to see my primary care and they flushed my right ear. They easily removed a bit of ear wax smaller than the size of a popcorn kernel. I called the office and asked if I could switch to a different doctor in their practice, but was told no, "it's against their policy." This is terrible customer service and this policy does not serve patients well. I was told I could leave a message for the Office Manager and they'd call me back. It's been over a week and no return call. I will not be going to this practice in the future. They treat you like a number and try to steer everyone towards allergy shots.

Came here because my partner recommended Dr. Kivlin, had an eye exam they found plaque in my left…read moreeye made sure that tests were done to find out where it came from more than my cardiologist or cardiovascular doctors have done check my neck found mild plaque there I would highly recommend this office and this doctor

Hello, Great eye doctors and staff…read more Dr. Whalen is top notch along with Ellie (Medical assistant) and Savannah (Admitting dept). Norwich Ophthalmology is blessed to have them working there. just wanted to share that with anyone looking for a great eye care facility.

I went there after a really bad allergic reaction and this man took a huge biopsy from my cheek and…read morethen cauterized it leaving with a hole in my face. Who does this???? 2 months later my pcp asked me who did that to your face and why did he not put stitches in?? I told her and she was angry. He was in a hurry obviously he didn't care at all. I hate that entire office and I will never set foot in there again.

I am a Navy veteran and active duty Navy spouse stationed in Groton Connecticut for about a year…read morenow. I was referred to Eastern CT Dermatology through Tricare. I read their reviews and thought wow what a nice place and close to home. I went to visit the office today because my appointment is tomorrow and I wanted to make sure everything was in order for my appointment. When I arrived I was met with a confused stare and told the doctor I was scheduled for was not coming in tomorrow. Then Mary Anne looked again and said oh wait I think the PA will be here tomorrow. They also informed me that they don't have my Tricare referral yet. I sat down and called Tricare. I went through all the necessary steps to have the referral faxed again. While I was waiting on hold with Tricare I began to cough because I have a cold and I have a mask on to assure that I keep my cold to myself. Mary Anne at the front desk said Ma'am we can't see you tomorrow because you are sick and you are compromising all of our patients. I had a mask on and I just have a minor cold. I've had this cold for two weeks now and I'm at the end of it and just experiencing a dry cough because I didn't have water sitting there contacting Tricare over and over againShe was looking at me like I was a out break monkey or something. Mary Anne and Martha both laughed and talked about me while I was standing in front of them. Horrible customer service. I also don't understand why they don't have access to patients referral look ups. They make the patients do all of the work and threaten to not see you if you don't bring in a paper copy yourself. Well thanks Laura. K for the shout-out . I'm glad to hear you had a wonderful experience. I wish I could say the same. I'm updating my review because of my recent experience with this dermatology clinic. I must say that there are a few wonderful staff members there that treats their patients with respects and kindness. In fact I love my dermatologist there. He is always available for questions and help whenever you need it in a timely manner. My dermatologist recommended Fractora so I took his advice and scheduled a treatment. The day came for the procedure and I was late ‍. I was to arrive at 10:20am but I arrived at 10:30am. I was also standing in line waiting to check in until 10:40. The front desk staff members said sorry but we can't do your Fractora today because your facial numbing procedure will cut into our lunch time. We will schedule you for Monday. I got a phone call from them this morning and the staff member said "I'm sorry to inform you but we have to cancel your Monday appointment due to low inventory. You have a skin complexion that requires a special needle . We have limited stock because we don't get that much business from people with your darker skin type so we are not ordering any extra right now because it's not worth it. We will keep you on a waiting list that could take months to get you in. You should just look elsewhere or go to a place wherever the Navy moves you. Good luck".

I would say that the staff are friendly including the tech. The doctor was somewhat impersonal…read morewith a persona of just being overly business-like like she was behind on her patients. I trusted her diagnosis and referral to a specialist, however. My 92yo Dad had a botched cataract operation from a different ophthalmologist in another practice, and thus, he has only one "good" eye that I would entrust to only the best doctor. I'm hoping they are it at Norwich Ophthalmology.

I highly recommend this place for any eye problems you may have. I have gone here many times over…read morethe last 15 years, to both the Norwich and Groton offices, for glasses, annual checkups, and eye issues. At both offices, the staff, technicians, optometrists, and ophthalmologists have all been pleasant, efficient, and very attentive to my needs. The quality of care here, across all areas, is very high. I recently had cataract surgery with Dr Anish Shah, and I could not have asked for a better experience. Dr Shah was very knowledgeable, efficient, and personable. He answered all my questions (including ones I didn't think to ask) and he has a good sense of humor. The surgical coordinator, Stephanie Hyde, was also wonderful to work with.

For having a procedure done, this was by far the BEST experience I have ever had at a doctors…read moreoffice. Dr Chen was awesome! He as well as the staff were so upbeat and relaxed. I would highly recommend Advanced Dermatology for all your skin needs. Thank you all for your great service. Wendy Corey

If you are a man - do not have a skin check with a female practioner at this office…read more Your privacy will not be respected My husband had an exam and there was two women in the SMALL office besides the doctor who did the exam He had to stand in the room in his underwear at one point One woman (chaperone ?) was hiding a smirk/ grin - this was not professional by any means This never would have been allowed to happen in reverse - gender wise The exam was thorough but not patient centered

Very friendly staff and very efficient system. Very skilled I've been called a tough stick which…read moremeans it takes a couple tries to find a vein but they never miss. This is not emergency bloodwork it's people with slips so all I'd advise is try to go early or off peak hours.

South County Hospital is a wonderful Hospital. The ER can be very busy at times but the care is…read morethorough. Doctors, nurses and staff are caring, knowledgeable, and pleasant.

Great Staff. Great availability when the need for an appointment arises…read more Dr. Lorenze was great. He took the time to explain the procedure I needed for my hand. I may not need to go often, but I'm always happier that they are there when I need them.

All the appointments I have had at the Essex office we great, never any waiting. Everyone is always…read morehappy and polite. Dr. Lorenze was great, I had rotator cuff surgery and my recovery was fast and pain free.