I went to Li and Liao for almost 10 years with no issue, but the last time I went (Wible location),…read morea new, younger doctor was there. They did some close up pics as part of the exam, but it turns out it was for a sales pitch on cleaning my eyelashes and treating mites. The catch? It isn't covered by insurance and would cost nearly $800 out of pocket. Then I got the hard sales pitch and felt pressured. Ultimately, I finished my appointment and got my glasses ordered without agreeing to the procedure. I went back to get my glasses but won't patronize this optometrist again.

I had a great experience there for myself a couple times. So I decided I'd take my daughter…read morethinking it would be a great experience. She was super scared/anxious. The staff wasn't great with her. The doctor herself told her flat out to "stop lying." She was scared to do the eye drops and the assistance didn't handle it great. After 30 mix of being unsuccessful they said we'd need to come back another day to do her drops myself and return. She never wanted to return so I took her somewhere else. The new office was very friendly, caring, and compassionate with her. The experience was much better for her.

The worst sevice. The sales person had no interest in helping us. I asked for help finding a pair…read morethat would support my daughter's prescription. All she said was "Well the type of glasses that will suit her prescription all over the place so I can't help her pick out a pair." Turns out she was waiting on relief for her lunch break. I guess since he wasn't going to get a commission she wasn't interested in helping. The sales person who relieved her was kind and helpful. He understood our concerns. The other person was rude and makes this establishment look bad.

On vacation and have broken glasses. Needed a screw and some ending on the arm. Premier opens early…read moreand fixed it fast.

Dr.Miller was great. Thank you so much for finding the solution to my dry eye problems…read more As soon as I got there I was greeted with a smile and I did not have to wait like other doctors. I waited maybe 2minutes before i saw Dr.Miller :) He was so informative and knowledgeable about the issues with my eyes. I highly recommend this office. Best office I have been to in town. Also if you are looking for eye prescription and glasses they have them here too.

Dr. Miller has been my OD for the past 4 years. Initially when I came to him from another office I…read morewas having issues with my contacts. The ones I had been living with for years caused me discomfort and good vision wasn't a daily occurrence. The problem was mainly due to my high astigmatism. My previous OD couldn't help me and didn't really seem to try. Dr. Miller tried several different lenses with me until we found a good fit. Contacts had never felt so comfortable and my eyes weren't nearly as irritated as they had been before. Because they fit better I could also see much better. He made it clear to me that contacts weren't the best option for me due to my high astigmatism but that didn't stop him from doing everything he could to make it work. We also discussed other options like LASIK and other refractive surgery. I was always very interested in this and he answered all my questions, gave me every option available and left me with pricing. At the time the only option for me was a contact lens implant. The cost of this was very high and not an option I felt comfortable with. A few years later he mentioned the technology has improved since our last discussion and I was now a candidate for PRK (a type of refractive eye surgery). He gave me the pricing, answered my long list of questions, gave me realistic expectations and three weeks later I had the surgery. I couldn't be happier now! I see better than I ever have. Dr. Miller is a great OD. He seems to genuinely care about his patients and spends all the time needed with you to get the best results. In the four years I've been his patient I have went from having almost blind and miserable feeling eyes to seeing and feeling better than I ever have before.

I have been going to this office for about 4-5 years, and I absolutely love the staff and Dr…read more Ratty. However, I had a disappointing experience today. I went in hoping to shop for glasses and arrived at 4:04 pm. The office closes at 4:45 pm. When I walked in, I wasn't greeted as usual and instead felt dismissed. When I was finally helped, the receptionist, immediately told me that I could no longer place an order and that I should have arrived by 4:00 pm to do so. I work until 4:00 pm and came as quickly as I could. I had never been informed of this policy before, and the way it was communicated felt very rude. I would have been much more understanding if the situation had been explained politely and if I had at least been invited to browse frames for a future purchase. Instead, I had to ask if I could at least look around, and I was told that no one could help me but that I could look if I wanted. The interaction made me feel like I was inconveniencing her, so I ultimately chose to leave. This experience was very upsetting because I have always had positive experiences at this office. This review does not reflect the rest of the staff or Dr. Ratty, but rather the way this situation and policy were communicated to me.

I started going to Dr. Ratty since I was a child. Continued going under my own insurance and also…read morebrought my 2 children there. About 2 years ago I tried making an appointment for me and my 2 children to all be seen "same day" as I live out of town, im a single mom and work full time. They refused and i asked management if they could make an exception and they said no that was their policy. At that time I let them know I was going to try and look for another place to accommodate my current needs. Fast forward to this year I called just to make an appointment for myself and was told I was put on a do not service customer list Reason Being: we can not accommodate you and your 2 children during an appointment. I let them know I didn't need to schedule 2 other appointments, they continued to deny service for reasons completely unknown to me. I've always purchased glasses/ contacts from this business for my family, and also drive family out here for their appointments. I love dr. Ratty his service has always been great. It's unfortunate that a business I've been apart of for many many years doesn't seem to care for the customer if it's inconvenient for them and you don't know it until it happens to you.

This was my very first eye exam at age 30, and I honestly never felt like I needed to go in before…read more But since my insurance covers it, I thought, "why not give it a try?" I chose Dr. Thurman Edward Wood, O.D. in Bakersfield because of all the great Google reviews--and I'm glad I did. From the moment I walked in, I felt welcomed and well taken care of. The staff who did my initial exams were fantastic (wish I caught her name!). I went through a few different tests--one with VR, one for eye pressure, and another where you stare at a balloon through a small hole. She explained everything clearly and made me feel comfortable. When it was time to see Dr. Wood, I was even more impressed. He really took his time with me, focusing on my personal needs and listening to my history of eye concerns going back 15 years. He answered all my questions--including which eye is dominant--and gave me a very thorough exam. I left feeling reassured, confident, and cared for. My wife had her exam as well and was equally impressed with the doctor's attention to detail. Best part? I found out I don't need glasses! Unfortunately, the experience didn't end as strong. When my wife went to pick out glasses, the sales rep assisting her was pretty inattentive. Instead of guiding us through price points or styles, she just kept saying, "Take your time and look around," while sitting off to the side. We were on a bit of a time crunch, and after letting them know we couldn't finish that day, the atmosphere felt a little awkward. We paid for the exam and left, but my wife and I agreed in the car that while the exam experience was excellent, we'll be purchasing glasses elsewhere. Overall: Dr. Wood and the medical side of the visit were phenomenal. I highly recommend him for anyone needing a thorough and thoughtful eye exam. Just be prepared that the glasses-buying process might not be as attentive as you'd hope.

From the receptionist, to the tech who conducts the testing to Dr. Wood performing the examination…read moreto the staff helping select eyewear......this office is super friendly, helpful, knowledgeable and professional. They actually CARE, which in today's day and age is a rarity. Thank you, to you all, for taking such good care of your patients!

Great experience. Booked for an eye exam and the dates are not too far out. They send you a check…read morein the day before to make sure the day of goes smoothly. Got there and there was practically no wait time. The staff was very helpful in getting my first exam and guiding me through the process. They were even helpful in selecting my first pair of glasses given there were so many choices. Everything was quick and easy. I would definitely recommend this place it was awesome -- plus I can see now :)

Very helpful . It's kind of hidden in the back by the laundry soap . So walk toward back of the…read morestore .

The customer service is horrible. Every time I go they look at you like you're an inconvenience to…read morethem. Most of the staff is not friendly and they never tell you how long you're gonna have to wait.

Dr. Hair has failed his patient. My father, a long time patient (and fellow physician no less), was…read morenot made aware of other interventions available to him and he ended up losing sight in one of his eyes. This was avoidable according to his new excellent replacement. My dad ended up getting better care elsewhere (feel free to DM me for the new doc) thank goodness. Do not go here. Your sight is at stake.

Had gotten glasses at another provider. Wore them for a few days and they drove me crazy. I ended…read moreup having to take them back. I was really disappointed in the way that provider measured for my focal points, using a felt-tip marker to mark the location of my pupils. It seemed a little old-fashioned. What a difference in America's Best! They have a great selection of glasses to choose from and I found a pair I liked. When it came time to measure the focal point the girl assisting me use a tablet to take a picture and shown me how the software made all the measurements. It was really cool. The glasses that I received not only look good, but I can actually see.. I highly recommend' America's Best!

Store has a lot of options and friendly staff and eye doctors. Just disappointed in how long my…read moreglasses are taking to be ready when they promise a specific pick-up date.