[[HIGHLIGHT]]I went to Li and Liao for almost 10 years with no issue, but the last time I went (Wible location), a new, younger doctor was there.[[ENDHIGHLIGHT]] They did some close up pics as part of the exam, but it turns out it was for a sales pitch on cleaning my eyelashes and treating mites. The catch? It isn't covered by insurance and would cost nearly $800 out of pocket. [[HIGHLIGHT]]Then I got the hard sales pitch and felt pressured.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Ultimately, I finished my appointment and got my glasses ordered without agreeing to the procedure.[[ENDHIGHLIGHT]] I went back to get my glasses but won't patronize this optometrist again. read more

I had a great experience there for myself a couple times. So I decided I'd take my daughter thinking it would be a great experience. She was super scared/anxious. [[HIGHLIGHT]]The staff wasn't great with her.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The doctor herself told her flat out to "stop lying."[[ENDHIGHLIGHT]] She was scared to do the eye drops and [[HIGHLIGHT]]the assistance didn't handle it great.[[ENDHIGHLIGHT]] After 30 mix of being unsuccessful they said we'd need to come back another day to do her drops myself and return. She never wanted to return so I took her somewhere else. [[HIGHLIGHT]]The new office was very friendly, caring, and compassionate with her.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The experience was much better for her.[[ENDHIGHLIGHT]] read more

Went in today for a replacement of my frame and the staff at Li & Liao went above and beyond to meet my satisfaction. [[HIGHLIGHT]]Front desk staff was welcoming per usual.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was very appreciative of Tina who came out to address my concerns of my frames.[[ENDHIGHLIGHT]] Received my flawless pair of Prada sunglasses! read more

Was very disappointed in the level of service and the staff's lack of professionalism. Have been a patient for a lengthy while and never had a problem. Lets begin with the Front desk personnel, they were quite dismissive of my concerns, seemed they were too busy gossiping and making jokes amongst themselves. That type of banter is best saved for break time. Very inappropriate snickering and laughter when patients are at the counter. read more

[[HIGHLIGHT]]Friendly and helpful customer service[[ENDHIGHLIGHT]], loved the modern virtual reality test for eye alignment. Doctor was very nice and thorough, the Assistant, Emily or Erica (so sorry for name confusion) was superb with eyewear selection and the explanation of eyeglass features. Will definitely be back and referring as well. [[HIGHLIGHT]]Thanks for your excellent service with a smile![[ENDHIGHLIGHT]] read more

They repaired a second pair of glasses for me today and again no charge. [[HIGHLIGHT]]They are a very friendly and welcoming company.[[ENDHIGHLIGHT]] I noticed that they had a very large selection of frames. I'll have to go back soon. read more

This is a great place for all of your eye care needs. My wife and I went to the location off of Gosford and Harris. We had a great service and both wound up getting classes. The optometrist is very nice and the staff is helpful. The one draw back is I was unable to use my double coverage for my glasses, but my wife was able to do the same for hers (that's not the optometrist fault ). This is a great place and I'm walking around with a pair of great glasses and I appreciate the customer service read more

Li & Liao Optometry - Northwest Bakersfield - Optometrists Near Me - Bakersfield, California

One of the best optometrists in town. The employees and optometrists that are at this are great and they are very helpful with your visit. This location has a great product line to choose from and an awesome line of sunglasses to choose from as well. I have been going to this location since they have opened at this location. If you want a great selection of glasses and sunglasses this is a great choice. read more

Li & Liao Optometry - Northwest Bakersfield - Optometrists Near Me - Bakersfield, California

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As a patient, we have the right to refuse services such as the $35 retinal exam. Apparently, not at Li & Liao Optometry. I marked refuse or NO on the retinal exam and during my appointment they still did the exam and charged me for it. read more

Bougie place lol I mean the place is nice and have all this new stuff to check your eyes.But as other reviews says I don't understand why are they making you pay $40 for a eye exam I can understand if is an option and you can highly recommend it but not obligated. I guess now days 2024 everything is so expensive so yea I'll prefer to buy food over eye machine that tells nothing I had my app last week my eye hurts and is uncomfortable what did they said (tonic water ) lol not eye drops nothing they wanted me to get new lenses with new technology was not cover by insurance I paid $55 so they can say use (tonic water) I mean you got the $$$$ this a place for you !!!! read more

They are wonderful. The ambiance is fresh and clean. It smells fresh and new. The staff is excellent, kind and totally on top of things. There is a wide variety of options for eyewear.. the examination was clear and wasn't at all rushed. I was given great advice, and samples, on dry itching eyes. My eyeball was shown to me, and explained in detail any issues that may occur, and how to treat them. So helpfull. My glasses were a little strange at first, but they worked with me and did some adjustments, now they're perfect. Great place, quality people. read more

Today was my first visit to Li and Liao Optometry. I decided to visit the location on Brimhall Rd which is the NW location. I was very impressed with how smooth my first interaction was. I was greeted by the front desk receptionist with a friendly welcome and smile. My wait was no more than 5 mins after my scheduled appointment. I was assisted by Carmen who is one of the friendliest and most knowledgeable there can be. For my pre-exam the process was smooth as I was navigated to each eye machine. I then waited for Dr. Li and again not long. He greeted me with a great sense of humor. He is very easy going and is attentive to patient's needs. He is quick to address any concerns you may have. You can rest assured your questions are answered honestly. He is one of the most thorough optometrists I have even been around. He reviewed all the graphs and results of my pre-eye exam and broke down what exactly I was looking at. I essentially was looking at my entire eye health. This something unique and akin to what a dentist would show you when they take x-rays. I was really impressed. He was very forthcoming about what to expect as I age with my eye health. He also was able to provide a sense of understanding. I was very appreciative of his knowledge. Following my visit, I was escorted to the optician (I forget her name). She assisted me in selecting frames. She helped me with understanding what my insurance covers, and she even allowed for me to combine my wife's coverage. She was very patient with all my questions and not once I ever felt rushed. I may have kept her longer than I intended and had to depart. However, I was introduced to the person that finished up for her and that optician too (I forget her name) was very nice. At the end I was able to select a quality pair of frames that I am sure I will be happy with! From start to end the visit was one of the best I have ever had! The facility is comfortable and inviting. The entire staff I encountered were all very professional and courteous. Dr. Li was simply a joy to speak to and I am sure I can trust him with all my needs for years to come! I cannot recommend him enough. If you need an optometrists consider Li and Liao Optometry! Just a note, I saw many reviews and was skeptical at first in purchasing frames at the optometrist's office. I am someone who have been accustomed to purchasing eyeglasses from Costco. Costco offers a good selection, and the costs are more than fair. However, I can say that after my visit with Dr. Li and having the opportunity to keep an open mind to see what they offered I opted to purchase my frames from his establishment. I wanted to support not only a doctor who knows his craft but a business who provides awesome service, impeccable knowledge of eye health and second to none care. I find that when sitting with an optician I get the most out of selecting the best frames. Of course, you will see name brand choices, and this may scare some when it comes to pricing. But I compare it to what are you willing to pay for your health. It is like purchasing a good mattress so one can sleep well. I look at glasses the same, you may be wearing these 24/7. The brands offered are quality. In the end its worth it! read more

What an EXPERIENCE !@ I have never been treated so importantly as a patient. They truly value you. I recently had been given a walker due to some health problems. So after my amazing experience as I was walking to my car Kim came out to make sure I got into my car safely!!!!! Seriously... What an amazing Team!! Thank you guys so much read more

My issues started from the very onset of trying to book an apt over the phone to come in to take care of what needed to be done. Extremely unsavory customer service experience with being cold transferred from one person to another when I simply asked a question regarding insurance. Chic was very short and abrupt. I mean you're sitting in front of the computer and can't pull up simple info? You have to transfer me cold turkey to someone else just so I have to start all over again? Ooooookayy. What a waste of time that was. Came in and got with someone who acted brand new like they had no idea what they were doing. She was least bothered with answering questions and cared only about going thru the motions of trying to get me out of there. Not friendly, upbeat, energetic, none of that. Just simply matter of fact. If you hate your job that much and are feeling completely drained and tired of dealing with people just leave. They're a glutton for every single penny. Talk about famished about trying to nickel and dime you for every single thing. If you ask ANY QUESTIONS THEY MIGHT CHARGE YOU $3 to $9. Yes it's that bad. If you're already dishing out an arm and a leg for stuff they'll still find it " necessary" to charge you for a cleaning cloth, or whatever it is. Be prepared to come in here with boat loads of cash. It's all they care about. They could care less about you as a person or provide proper customer service to you. Their wait times for anything you need is absolutely atrocious. read more

Will not be returning....... booked 2 returning patient appointments back to back, received email confirmation no worries..... yeah right Got there and was told oh your appointments are the end of next month and was told why did we show up after times changed..... no we were not called. If we were why would we be checking in.. T g en a lady comes out to attempt to educate us on appointment booking.... Later...... no wonder you loose returning patients read more

We've been patients of L&L for years, I first became a patient of theirs in 2010. I was always treated very well by the doctors and the staff throughout my visits. We purchased multiple pairs of glasses, which were definitely pricey, but seemed high quality. We were satisfied with our care, up to that point. My issues with them started about 5 years ago when they decided to make their comprehensive retinal scan a mandatory requirement during our yearly checkups. I remember back in 2010 the "extra scan" was $30 and was completely optional. Given the choice, I opted to get the scan that first time and every other year after until 2016, when I went in for my yearly checkup and was told that the scan was now a requirement. I asked the optometrist tech if my insurance would cover the cost of my scan and was told that it would not be covered. I told them flat out that I would not be paying for something deemed extra by me and not covered by my insurance. Their response was something about the doctors being committed to providing the absolute highest care possible to their patients, and that wouldn't be achievable without the deep retinal scan that can look all the way into the back of your eyes. While the doctor's sound very altruistic in their mission to provide the best eye care ever, they forgot to mention that they will charge you expensive sums of money for it and give you no choice in the matter. One question I have is: Are the doctors capable of providing eye care without their scanner? The optometrists will not see you without you first signing their paperwork, agreeing to pay the extra $40. My personal opinion is that the special scanner was very expensive and they had to recoup their investment somehow... I wish I could've ended this review right here, saying that I moved on, no more L&L optometry for us, but after a while, I cooled on my issues with them and decided that maybe I should give them another chance. Big mistake. I was told that they still charge for the scan, I should've known, so I asked if maybe the insurances were covering the extras now. The staff at the optometrist told me to call my insurance to ask, so I did. My insurance plan said they'd only provide coverage after $39, very convenient pricing right? I called another Optometrist's office and made an appointment with them for the 5 of us, and yes, they have the deep scanner too, and no, they don't deem it mandatory. As of today I'm absolutely done with L&L Optometry, they are greedy and dishonest in my book. read more

Update 7/30/21 Dr. Li, this has nothing to do with COVID, the lab or the insurance. This has to do with your office making a mistake with my diagnosis/prescription and your one-sided offers of solution instead of just correcting your error. Couple questions/comments to your response: 1. You and your office confirmed the glasses matched the 5/24 prescription your office submitted; not Covid/lab/insurance fault 2. Do you really think you were doing me a favor by not charging me for the re-check visit to correct your mistake? lol 3. Your offer of refund require me to be without glasses until I'm able to get replacements which requires me to be in violation of the law and safety or don't drive because you require I leave your defective glasses. The solution here is simple, send the 7/26 prescription (which I hope is correct) and get the glasses I paid for. Otherwise, having worked in healthcare at the executive level for more years than I like to admit, I know all the avenues available to patients to report/rectify bad patient care. So, before this goes any further and cost either of us any more time and resources, please deliver the two sets of glasses I paid for; I will then return your defective glasses. I hope you make the wise choice. read more

Everyone is very kind and helpful, I've had 2 appointments and both times I must say customer service was excellent.

So I've been suffering. Suffering for a really long time. I have really bad vision and even worse astigmatism. I know I'm not a typical case. With that being said, I've worn glasses since I was 10 years old and contacts since 15. Throughout the years, my eyes started to burn, itch, and turn red so I've had no choice but wear my glasses more and more. However, I could never see with glasses so I was constantly squinting. The struggle was real. Contacts= red, burning, and itchy eyes. Glasses= I can't see. I was strongly referred to Dr. Li. I was doubtful and procrastinated. I figured I was a lost cause with my extreme case so I was in no hurry to try Dr. Li. I finally decided I couldn't take it anymore and went online to check out their services. I found the website easy to navigate and loved how I was able to make an appt online. I went ahead and printed their new patient forms and got all that printed and filled out before my appt. The day of, I was kindly greeted and asked to sit and wait. Their office is nice, clean, and even had a little kid play area tucked in the corner. I was quickly called to the back for my exam. Dr. Li is nothing short of nice and personable. And believe it or not, he fixed my eyes. I can see! No more squinting and no more struggling to see street signs or people faces. I am truly amazed and grateful. I saw there's mixed reviews on iffy service and cost of service. I find it hard to believe on service. I was helped by several people and all of them were equally nice and helpful. As for cost, I don't think exam, lens, and frame costs were any more than any other optometrist. When I was given coats, I wasn't blown out of my chair. It was give and take the same costs I've paid anywhere else. Regardless of cost, sometimes you just can't put a price on vision and I left Dr. Li's office a very happy customer. read more

Love this staff! I saw Dr. Eileen Ng. She was amazing and really showed she cared. I wanted to try daily contacts because my eyes end up so dry at the end of the day that they water up amd smudge my make up. She gave me trials. I have astigmatism in one eye and that sucks! The first trial pairs irritated by eye because it felt like the toric lense was not hugging my eye correctly. She gave 5 days to try. Came back for the recheck and she recommended a different brand. Those fit way better. She gave me 5 days to try those too! read more

Absolutely phenomenal! Very kind staff, very very clean, feels elegant, high tech, and the doctor truly explains things so you don't walk away wondering, and explains what means what on the screen and how it impacts you. The doctor also truly engages with you and let's you speak, doesn't rush you out with a prescription. I love this place! Emily was fantastic too, great staff! read more

I think Dr Li is a good dr. His staff on the other hand are a piece of work. Forcing you to pay for a service insurance will not cover, just because of covid. Then in conversation (after confirming my appointments 2 weeks prior) some manager told me that they had to reschedule 3 of the appointments because they were only allowing two family members to have appointments in the same day. This manager also couldn't give two craps if I was pissed off or annoyed at the fact their office confirmed it and now telling me I have to reschedule 4-6 weeks out. Then I sent a message to Dr Li. He clearly didn't give two $hits that his staff are rude incompetent prissy women. read more

My insurance changed and I found myself on the hunt for a new optometrist. After my husband's good experience here, I decided to try Li and Liao. My first visit went incredibly smoothly. When I arrived, they already had my insurance information. They'd contacted my insurance company and verified my new benefits - I didn't even need to hang over my insurance card! My wait was minimal after turning in the basic health history forms. The tech did all the normal pre exam tests quickly and politely. As soon as that wrapped up, the doctor headed in. I saw Dr. Chao, who was quite friendly and took her time going over my exam. I wear contacts, and was encouraged to switch to a different lense. They'd also encouraged my husband pre Lasik to do the same, but the change was justified by different habits, so I don't think it's a blanket recommendation. (And my husband noted that when he objected to the costs of a daily, they sat down to discuss how best to manage his eye health and balance economics. In the end he found a different lense both he and the doctor were happy with.) At the end of my visit I was given some cost breakdowns for contacts and glasses, but there was zero pressure to purchase. Overall I felt I had a great exam from a knowledgeable optometrist, and appreciated that this office didn't feel like they were just trying to milk me for money through new glasses or contacts. Highly recommend! read more

This place is the best optometry that I've ever been to! And I've been wearing glasses my entire adult and teenage life. Why: 1) They are clean and take covid protocols very seriously. All the employees are masked up, and they sanitize everything in front of you. 2) They are serious about eye health. They make it mandatory for a deep retinal scan so they can track things like glaucoma, and even diabetes and high blood pressure. 3) They are professional and on top of things. They check with your health insurance and give you quotes ahead of time, so you know how much you'll have to pay for your exams, and they are generally accurate. (I used to think this was a given, but have found places that are so bad at confirming things with your insurance provider, if you have one) 4) They are just incredibly friendly, and Dr. Liao is passionate about her job and her patients. They just care about their patients, and it's just a pretty positive experience all around. If you need an optometrist, I can't recommend this place enough. read more

Went in to basically check for cataracts. even though i had insurance, I was told I would have to pay $38 for a particular test. I told the assistant that I didn't want to pay any out-of-pocket expenses so don't do that test. When I went to check out they charged me $50 and I'm not even sure why. What a scam if you ask me. read more

Very professional group. State of the art equipment, friendly knowledgeable staff, that actually answer the phones! Zero wait for appointments. Highly recommend! read more

Staff was very kind and efficient. Everyone was professional and my exam went very smoothly. I highly recommend!

Loved Dr Li!! He was very friendly thorough, informative and took his time with me. Friendly staff, office was clean. I stood in car until they were ready for me which was not long at all. They took my temp, gave me hand sanitizer and they cleaned each machine before and after I used it. Didn't rush me through. The person who helped me pick my frames was helpful and honest and helped me make a decision. She brought the glasses to me and cleaned them before and after I tried them on. Defiantly staying with this Dr read more

Met at the door by Sabrina who led me through the office and tests. Very nice and extremely professional. Met with Dr Liao and when I said I felt like I needed more strength for reading - she was able to accommodate me. Very pleased with the office overall read more

Amazing Experience!!! I decided to try a new office this year for my annual contact and glasses eye exam and I'm so glad I did! When I walked in the first thing I noticed was how good the office smelled and how clean the office was. The receptionist was friendly and inviting. Dr. Li was down to earth, funny, informative and professional. I will be scheduling appointments for my children and husband too! read more

The optometrist was fine. The overall experience was ok. The problem I have is the price gouging that takes place. They're not clear on prices and don't give you options. They click what they think you should get instead of offering alternatives. The employees must work off commission because they pile it on. The frames are far more expensive here than other places too. I suggest you ask them to print out the estimate of what it will cost and then start asking questions. Update: in response to owners comment- most of the feedback you receive is similar. Perhaps changing some Of your practices would be beneficial to your business. read more

This Optometry chain has been hit and miss for me. My experiences have been at the Wible Rd location. The staff are exceptional and very attentive. They treat you like royalty, and considering the prices for the eyewear, they should. ;) I've used Li & Lao twice now for my family's vision care. On both trips, I was disappointed with the obvious upselling done at the counter. On the second trip (December of 2013) the optometrist suggested that I "take advantage of my benefits for the year" and order some safety glasses. I have perfect vision, but safety glasses seemed prudent. The problem is they put a prescription in the glasses because my insurance wouldn't process an order without a prescription. I couldn't wear them obviously, but they insisted I try. No thank you. They should have called me to tell me that my insurance doesn't work that way. I can't help but notice how comfortable they were with treating my insurance benefits like it was an annual bucket of cash they could use for profiteering. The staff are amazing, I should stress this again, but if you have vision benefits, don't let them talk you into ordering an expensive pair of designer sunglasses in December, and come back in January for regular glasses. That's just unethical. It raises the costs on your vision benefits. read more

Doctors are fine, in fact pleasant. But, as many doctors offices are, they are hopelessly overbooked. I only waited 10 minutes past my appointment time to be led to a room by an "Assistant" so she could turn on a computer and get a baseline vision test for the doctor. I was then led to another room where I waited 50 minutes for the Doctor to arrive. She spent 10 minutes with me and turned me over to another assistant. After a 20 minute wait I was led to the Optical Department. Where her assistant applied the "hard sell" to buy their glasses. The glasses here are usually overpriced and take weeks to arrive, but sometimes you just want the convenience. I wanted new sung;asses and wanted to use my current frames for new clear glasses. I didn't have my clear glasses and was told that my current frames would have to be put thrown stress test on a machine to insure they could be reused. I picked out a frame for my new sunglasses and said I could return in 30 min with my frames. Instead I was given an appointment for the following day (so I wouldn't have to wait) and told they would hold the frames for me. I arrived 5 min early for my appointment the following day and 20 minutes later was greeted by a ''technician". The technician starts into the same hard sell routine I heard the day before. I interrupted her saying she was supposed to test my frames to be reused and that I had already chosen a frame for my new sunglasses. She then spent 15 minutes reviewing my chart and left to get the frames I had chosen. She returned shortly with the wrong ones, telling me the ones I had chosen were gone and this was as close as they could get. I said really? The sample frames, which you don't even sell, that are for display only, have disappeared since yesterday? So I asked about testing my current frames to be reused. She picked them up, gave them a quick look and asked how old they were. About a year and a half I said, but I bought them here, you should have a record. She said there was no record of me buying them there, but said they should be fine. I asked about a machine stress test, she looked at me as if I had two heads. Obviously, not a thing they do. So I asked that they just put new lenses in my current frames. She said fine, "but I must warn you, old frames usually break when we attempt to put new lenses in them and we are not liable." Enough already. I just reached my limit for clueless, uncaring, unhelpful, money hungry "Assistants", LENSCRAFTERS here I come. read more

I absolutely love this location! I had a horrible experience at another local optometrist, so I decided to come here. The waiting area is very nice and very clean. There was a tv, coffee, and some magazines. The amount of glasses they have is amazing, almost every major brand, which was great. The front desk staff are incredibly sweet, never seemed fake or snobby like other places I've gone to. The rooms are great! They took the time to sanitize the equipment before I had to stick my face on it. The previous office I had gone to DID NOT do this, I was horrified. The doctor was amazing and took the time to answer my questions and throughly explain everything. Last but not least, the turnaround time to get your glasses is pretty quick. They quoted me 7-10 days but I got mine a little sooner. They also give you a nice little goody bag with your glasses. If you want a quality experience where you feel like you are respected and valued as a patient, come here. So happy with my experience. read more

This place is horrible. I have been going there for years but recently have had some bad experiences. The receptionists and helpers are horrible. They said I had an astigmatism , went to another doctor and he said I didn't. I do not recommend this place. read more

Well, my new year started out with a bang... new insurance, which meant new eye doctor because my old eye doctor didn't take my insurance. I was pleasantly surprised with Dr. Li and their entire team! I wasn't expecting much from the office, however I was treated kindly and taken care of with my appointments. I even got contact lenses, which was a total shock as I didn't think I could wear them with my severe astigmatism. The girls in the office were able to coordinate my insurance to get a great deal and the service was excellent with both the doctor and the rest of the staff. My only quip is that the office doesn't have a ton of men's frames and they seemed a bit pricey, but I'll be coming back again for my contacts next year! read more

I've been visiting the Brimhall location for about 7 years now. What keeps me coming back is the personalized service provided by every single staff member! Not only are you treated like family, Dr. Li is very thorough and uses state of the art equipment/technology. Once the exam process is over, a staff member spends time with you to assist on frame recommendations that both fit your lifestyle and your budget. The bonus... It's a no pressure situation and there are many frames (regular and sunglasses) to chose from. I wouldn't go anywhere else! read more

I have taken my family to see Dr. Li for years! Clearly the best in town!

This place isn't what it used to be. The eye doctors are nice but their front desk reception is so rude and make you feel like you are bothering them. I was there a year ago it was nice and pleasant. This year not so much, looking for a new eye doctor now. I was never greeted and had to ask if i could be helped when there were two receptionists available. Later when my order was ready and I came back I had a couple of questions and the answers given to me were "I don't know" and "no I wouldn't be able to help". I was rushed away and not even given a thank you or a smile. It was disappointing but my family and I will not be coming back here. I think a business is a team/family, the doctors need to see who is their first impression and last. read more

It was my first time having to get glasses and Dr. Li was very thorough with the eye and vision evaluation. Wait times were not too bad and the staff was friendly. They have a limited in house selection of frames, but I could not find any that were to my liking. They are especially lacking in sportier frames for men. Looks like I need to order some frames online to suit my needs. read more