I've been a customer since this company first opened, and unfortunately I now agree with the growing number of recent negative reviews online and local friends . In my experience, the quality of both their products and customer service has declined significantly. google search them and read the bad reviews ! One major concern is the sale of expired products. On multiple occasions, I've received items that appeared to have altered or obscured expiration labels. When I raised questions about this, I either received no response or was given unclear answers, which only added to my concerns. Over the past two years, my orders have also been inconsistently fulfilled. Items listed as "in stock" at the time of purchase were later marked as "warehouse transfer" with no clear timeline. In one case, it took four months to receive part of an order, without any prior notice that the item was unavailable or on backorder. My current order has been pending for over three months with no updates. Attempts to contact the company have been largely unsuccessful. Emails and text messages requesting order updates have gone unanswered for weeks. Phone support is unreliable--calls often go unanswered, and voicemail boxes are full. On the rare occasion I did reach a representative, the interaction was unprofessional and dismissive. I was told to "contact the office," despite already having done so multiple times, and the call was abruptly ended before I could ask further questions or request a resolution. What a unpleasant and unprofessional worker and my guess it's whole team ( read others reviews ) Given these repeated issues--misleading stock information, lack of communication, questionable product quality, and poor customer service--I can no longer recommend this company. Based on my experience, I would rate them 0 out of 5. I am now pursuing a dispute through my credit card provider, as I no longer feel confident that my order will be fulfilled or handled appropriately. read more

I used to buy from them years ago. Great experience then. I even got a free bottle of Heavy 16 because they sent the wrong bottle and sent a free replacement. I made one phone call and got answered by a nice guy who took care of the issue promptly. Really appreciated that. I just ordered from them again for the first time in years on Monday March 9th, 2026. The purchase was charged to my credit card. Since then, it has been in a "security review". When I call, no answer. The voicemail is full so I cannot leave a message. The phone system also states to text the phone number if nobody answers. I texted the phone number. No answer. I submitted an inquiry on the website. No answer. I messaged their websites chat for days. No Answer. One of the worst customer service experiences I have experienced to date. Why give so many options to reach your team if you are just going to ignore the customer? Why not treat the customer properly who has already paid you? Why promise shipping within 3-5 days if you can't adhere to that? I am going to continue calling, but now that it has been 10 days, I am seriously considering calling my credit card company and voiding this charge. Is it so hard to receive proper customer service? It feels like they are scamming me now. 2/5 stars only because of my original experience years ago. Currently, I would give it a 0/5 due to the terrible situation I have run into. read more

I have placed many orders with this company over the years without any issues, which makes this experience even more disappointing. On May 17, I placed an order and expected it to ship and have my products in 2 days. When I checked my account for an update, the order status showed "Suspected Fraud." I immediately emailed customer service and received no response. I then called repeatedly during their posted business hours for days and never got an answer or a callback. I contacted my credit card company to see if the transaction had been flagged for fraud on their end, and it had not. I attempted to cancel the transaction, but was told it was still pending. After waiting another week, my card was charged, yet I still had no communication from the company. As of May 30th, I have received no response to my emails or phone calls, no explanation regarding the "Suspected Fraud" status, and no update on my order. At that point, I filed a dispute with my credit card company. I have been a loyal customer for years, but based on this experience, I cannot recommend ordering online from this company. Customer service appears to be nonexistent, and there is no communication when problems arise. read more

Don't buy lights from this business! I bought a light for a 5×5 tent and a light for a 3×3 tent, the reason I bought both from here was they had 5 year warranty well lights quit working and they refuse to send me a new light they refuse to fix lights they refuse to refund money, I was told the company they bought lights from went out of business so warranty no good no more lol I checked that was a lie hell still selling the same lights with a 5 year warranty. DO NOT DO BUSINESS WITH THIS PLACE. read more

I received all of my order in great shape and very fast. This is my new store for everything needed for my DWC growing. i will be ordering much more from GrowGreenMI. Thank you Toni Steven P read more

Placed a order a week ago, no tracking number, no update, and won't even answer the phone. About to do a chargeback.

WARNING! SCAM OPERATION. DO NOT BUY ONLINE NO MATTER HOW GOOD THE PRICE IS. Purchased $137.88 worth of soil, waited a week, no shipping, I called, I texted, and I emailed GrowGreenMI.com, no response. Parent Company is Organically Done - sales@organicallydone.com - you call them and phone rings then it goes to dead air when line picked up. Scam Warning. ........... Response to Anthony P. - I ordered on 28th, today is now November 6. I called on Sunday, and sent email - even got automated response but no answer to my ship out inquiry. Called and emailed on Tuesday, no response. Called today, texted, and emailed today. Hung up after being on hold for 59 minutes. Get some help, resolve your Bankruptcy Case. All I wanted to know was ship out date. Never got response. Still of opinion ur scam company. read more

Stole my cash. Never sent an order now they don't respond back. I just want my cash back wtf.

A fabulous supply house for growers of all things green. Everything you need for growing healthy plants - inside and out - and every soil amendment under the sun! Informed guidance from friendly staff, too. read more

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Horrible experience . Placed an order on Amazon and it took two weeks for them to finally provide a tracking number then for them to cancel the shipment a week later . Sent a message and called and haven't been able to get a reply or answer . Just looking up the company I can't believe they are still in business because this seems to be pretty common from here . Plenty of other reliable businesses to order from so stay clear. read more

Order processing for 6 days. Called, texted, emailed, tagged on social media. Absolutely no response. I guess I'm doing a chargeback today. read more

Grow Green MI - Email sent - Hydroponics Near Me - Whitmore Lake, Michigan

I have been ordering from this company for many years already, and for the past 3-4 years I have stopped ordering from them. So I tried to log back in my password is not working anymore, email and text haven't gotten any reply back ... so try to call them again finally someone answered... I told them I wanted to place an order over the phone cause couldn't log into my account ... he replied " cause we don't want your business anymore, have a good day" Wow how rude is this??? I am always satisfied with my order never complain or dispute anything ...and that is how they treat their customers after their business gets busier and don't need me anymore??? He didn't even have time to go back check my account see what going read more

I visited Grow Green today to purchase supplies for starting vegetable and flower seedlings. The staff was very helpful and took time with me to select the correct light, heat mat, starter mix and assorted supplies. The business is located in a warehouse area which helps them provide a large selection of products and all at a reasonable value. read more

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Either they are astronomically incompetent, or blatantly taking online orders and not fulfilling them. All evidence points to the latter. They get you in with good prices and legit looking website and then just don't ship the product. Emails are replied to with canned messages about how they "start the week off fresh" by deleting all messages, so send another one if you still need help, loaded with comments about how they are a small family business. Don't order. If you don't get your product, initiate a chargeback. Report to authorities. This must stop. read more

Dishonest business practices. Ordered a fairly large order during their sale last week. Got confirmation, but never got an update. Followed up a week later only to be told that they would not fulfill the order, and only then did they even offer a refund. 0 communication until i reached out. Would have been nice to get a heads up, or automatic refund for an order they cannot fulfill as opposed to having to dig. Instead of my order they graciously offered a 10% coupon.... Order number was 100561372 for reference. Take your business elsewhere. read more

Grow Green MI - Hydroponics Near Me - Whitmore Lake, Michigan

Stole my money!! Do not buy from these people. Never shipped my product, Never gave a refund. Never answer the phone now. Thieves!!

Went to Grow Green MI today to pick up our annual supply of soil for seed starting and spring containers. They didn't have the soil I usually use for seed starting but Tony was tremendously helpful in providing alternatives & other growing advice. Highly recommend going there for your soil & growing needs. They have a lot of soil choices - way more than you'd find at a big box store and you're supporting a local business. read more

These guys have an excellent collection for both indoor and outdoor grow needs including a wide range of soil amendments and everything you might need for an indoor cannabis grow. They do their best despite being short staffed so if you're okay with waiting a bit, they are helpful when you can catch an employee. read more

Don't bother shopping online, they will hold your money and order until you threaten a charge back. It took over 2 weeks for my order to move from "picking" to "shipped" even after exchanging emails requesting updates read more

I placed an order on 2/3/2025 for a jet fan. I had not received by 2/12/2025 and was able to track my order on their website. It had not even been shipped. I called on 2/12/2025 and the salesperson ensured me it would be mailed out that day and he would even stay after to ensure it. Today is 2/18/2025 and it still has not been shipped. After reaching the same salesperson he told me that "I heard him wrong" as he had no intention on mailing on 2/12/2025 and it would "go out today". Six days later than he last stated it would be mailed. This business leaves you on hold for over 20 minutes. They ask you to send a text with your information and then don't respond. They don't ship orders in a timely manner and then lie when you call them out. Do not do business with these people. read more

So many products to choose from. just wished the prices were easier to find for them. Check hours before coming cause they open shorter hours than you may think read more

I have gone to a lot of grow stores but went to this one bc it's closest. From now on, I WILL ONLY GO IF IM DESPERATE. You walk in and EVERYONE here has an attitude. No one helps you. No one greets you. No one tells you where shit is or any signs, and if you ask, they act bothered. Someone needs to manage this store and their employees bc it sucks. read more

Order a part from this website along with two other products. Two other products were sent and I notice that the part I needed was not on the shipping list. Of course i had to leave a message....no human available. After a week goes buy....oh this product is out of stock...emailed response. Never a human. By the way we are waiting to hear from the manufacturer on when your part will be in. Dont advertise item you dont have! Secondly it might be good pratice to inform the consumers of the discrepancy. To many quaility sites out there than to deal with the poor service from this group. read more

First, if you don't believe reviews, go look at their BBB rating. I ordered 2 hydro systems from them and they were the worst customer service experience in my life (Marsh & Shyanne specifically) They violated FTC regulations with how they handled my return. This is NOT a company who behaves with any sense of legitimacy. Whatever discount they have that you're pondering going for because you think the risk is worth the cost - just stop and consider if it is worth the sticker price if you don't get what you ordered, or it arrives damaged, or never at all. That's the real problem with this company. Is that worth saving a few bucks? I ordered one $500+ item and when I pointed out there was rust the response was: " that is how it came from the manufacturer. We do not sell used equipment." That was it. They never offered to deal with the fact it was rusted out of the box. They ignored my concern and it's now mine to deal with. Great. The second item I ordered never arrived, instead a different one did. By FTC laws they should have issued my refund for not sending the right item. Instead they repeatedly treated me like I had stolen the wrong item. it was horrible. Every message they sent restated how they needed it sent back in every sentence. They refused to process my refund until they had their mistake back, which is not legit. To be clear I had no problem returning it but the vigor with which they hounded me that was annoying - they pulled it into every sentence. What was worst of all was the coldness. Marsh and Shyanne are the rudest people I have ever dealt with. As someone who works in retail I can safely say they do NOT belong in a serviced based industry! They were blatantly rude and not once apologized not acknowledged any wrongdoing/error on the company's part. Any time I said one thing they were more concerned with looking good and getting their mistaken item back. It felt like they avoided apologizing so they could appear like an imperfect entity. It was the most unprofessional and disgusting customer service experience of my life. read more

Buyer beware: Placed an order in Jan for $4000+ and they never shipped it. Called end of February and they resisted giving me a refund but finally agreed after threats. Now 8 days later I haven't received the funds and they're ignoring my inquiries. Huge waste of time and I'm having to use fraud claims at my bank to get my money back. There are so many better options out there. AVOID! read more

Garbage.Spoke with the owner regarding my dissatisfaction, Anthony 'Tony' Portelli....he didn't want to tell me he was the owner, "We don't talk about who the owner is" were his exact words. I was sold counterfeit or used Growonix filters, called for assistance, Tony told me,"I was on my own" with "my problem". I successfully disputed the charges, Growonix actually helped resolve this issue, not Grow Green. My account is now "under review" by Grow Green. Despite spending over $10k in a short period with them prior to this issue, I was treated disrespectfully and most unprofessionally.......over a $200 sale! Thanks for shutting my account down, don't want to do business with you anyway. Not an ethical business owner. read more

Customer service does not exist. I'm going to order somewhere else. After scrolling through several of the not five star reviews I can tell I'm not the only one with this experience. Which isn't exactly a very good thing for this company. I mean making a mistake is one thing but continuously making the same mistake is called the problem, a problem which they don't seem keen on correcting. You might be able to get away with pissing off a person here and there but since you're doing it seemingly consistently when it comes to online orders I think it'll only be a matter of time before the free market corrects itself....... All the good reviews on the site seem to be generic anyway. I wouldn't be surprised if they were bought based on my dealings with this company, read more

A lot of products and different products. But they did lack some service especially over the phone

First of all I have been buying products from this company for several years.. now I'll say this. I placed an order almost a month ago. No order came. No shipping details. And I call 3 different times. I'm lied to. And then when i ask for a refund. Some guy claims to be the owner is now just being an asshole to me! Over their failures!! SHOP SOMEWHERE ELSE FOLKS!!! read more

This is a messed up company, forget ordering anything online. They only shipped part of my order, and they are not responsive to inquiries. I am left with the hassle of working a visa purchase dispute. read more

Have placed 3 orders. They messed up every single one of them. Delayed shipping, cancelled items...this last time they confirmed my order after a delay, then cancelled it after another delay. Meanwhile. I had already ordered complimentary items after confirming that my order would arrive even if it was late. Always an excuse for why they take orders and money, but have a hard time FILLING the orders. read more

Placed an order. Waited over 2 weeks (almost 3, 20 days) and got 0 update. Website clearly states orders are shipped withing 4 days for my location, I think I waited MORE than long enough, wouldnt of even been upset had they just, said something. Contacted them about it and they just canceled the order without saying asking. Dont waste your time. Its obvious why all their revirews are one stars. TERRIBLE COMPANY. read more

Rude customer service when you ask a question. They have hundred of customers so they don't give a damn about you. You have been warned.

They advertise "Dank Deals", they should be called "Blank Deals". I bought 2 items on their Dank Deals, marked Closeout, existing stock only. 10 days later I received a package with only 1 item. Packing slip had the second item circled and marked as back ordered. Both items were up for sale for 5 days on Dank Deals as I had considered buying more and was checking on their stock. The item they ran out of had over 50 in stock. I contacted customer service via chat and asked what was going on. Yup sorry we ran out and we are not getting any more. "Unfortunately, the way our system works, we may have sold you and a lot of other people that item after we had already sold out. The quantity on the website does not update until the shipping label is generated. We are working on getting this fixed, and apologize for any inconvenience this may have caused. We value you as a customer and appreciate your feedback as we strive to improve our business." I responded, "So I guess this is a common occurrence with Dank Deals and something that myself and other customers should be aware of going forward. Now I know." Answer "Unfortunately yes. We hope to have this fixed in the very near future." How hard is it to create a system where it subtracts existing stock as it is purchased? That's a load of bull****. read more

A store this large could certainly afford a manager that knows how to schedule shifts to offer more reasonable hours of operation for the public to come buy their products! read more

Customer service is the worst. I tried to make a purchase on the website and they told me I had to do a wire transfer because the shipping address is different from the billing address. Brian, our sales rep told me because I live in GA and I own a business in Oklahoma that I pose a threat to them. Why would I do a wire transfer into your account? I asked to speak to the manager and a guy named Marsh answered the phone. He was very rude and condescending, he didn't care if we did business with them or not. He said, that we were trying to commit fraud because we're black. read more

DON'T GET RIPPED OFF SHOPPING HERE!!! They take the "Kind" out of shopping for your grow supplies. Rude staff. Random employee with no name tag told me to ask the cashier about close out deals not advertised yet, cashiers looked at me like I was crazy when I ask to scan the prices. They won't give you a combo sale price unless you tell them its on sale then they have to look it up on the computer to figure out what I'm talking about. Cashier wouldn't let me return the stuff I had just bought after they charged me the wrong price then ripped me off on my change. They literally stole 32 dollars from me then told me to leave when I tried to explain myself. The little bald punk behind the counter needs a attitude adjustment. read more

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Canceled my order after 2 weeks and told me they ran out of products. They couldn't even offer me a comparable product that they had in stock. Don't offer sales if you're not going to honor them. read more

Dank deals and most products from here are used but sold as new. I bought 1 of these humidity controlers. When it came it was dirty and clearly used and did not work. I asked for a replacement which they did proptly send out, but it was used and dirty also. Done shopping here. Disrespect me once on you twice and thats on me. So like I said, Im done shopping here. Pic won't upload will try again later. read more

Horrible place to do buisness, Horrible customer service..!! Takes weeks to get your order. literally if you need it fast dont order from here.. go to hydrobuilder.com read more