I have a 6 month old puppy and I used to always buy treats and toys at this location. My pup…read moredestroys toys however they usually last ~1 week. If a toy lasts for less than a day I consider that to be a bad quality toy and will return it. I purchased a toy previously from the petsmart on millstream rd which my dog destroyed in a couple hours and returned it with absolutely no issues. So when I bought a toy from bosleys and had my dog eat it in about one evening I thought I could return it. I was able to return it, with A LOT of trouble and I was told that they usually don't refund toys, and will never refund it again, etc and that they expect toys to be destroyed. According to their website, they are supposed to offer at least an exchange on items that have been opened. Dog toys are NOT on the list of exceptions to this policy. I will not buy toys from a place where I can't return them if the quality sucks. I expect a 20$ toy to last at least ONE DAY. Bosleys is supposed to be a friendly local small pet store, where I expect good customer service. They didn't even follow their website policy as I should have been offered an exchange instead of telling me they don't refund toys ever!! We decided to get his toys now online from a service that offers a 14 day guarantee on their toys. I do still plan on shopping at petsmart millstream, where I've never had any issues returning things.

I was very happy with their service and they had the exact leash/harness in the size we needed. The…read morestaff were very friendly and placed it on hold before I arrived so I would not waste a trip. I highly recommend them.

staff is very rude, would definitely never go back to this store or chain as a result the store is…read morealso incredibly dirty stuff all over the floor

the groomer wouldn't listen to my request about wanting my dog trimmed for the summer, wouldn't cut…read moreher nails, while she is not an aggressive dog, and didn't cut her butt , they only cut her legs and that's it. terrible, they should know better when it comes to grooming,

Great store.!! A little limited selection in aqurium…read moresupplies (filters, gravel, etc) probably because they're a smaller shop. Very fair prices, and the best African Cichlid selection in town. They also do birds and reptiles. I would highly recommend checking here first for what you need before any of the other overpriced stores in Victoria.

I do not normally do this but I am upset that the referenced store does not back there product…read more I purchased 2 bales of straw and put one bale on two separate areas. Both areas have started to sprout, not just a little bit but the whole area, 15' x 4' and 8' x 8'. When I called the store they said they could not guarantee the bales would not sprout the seeds. My garden it now covered in what I assume to be barely. I would suggest that you go else where for this product as the bales I purchased at Willow have seeded the whole area. This product just creates more work and does not accomplish what I wanted which was to stop weeds from coming up during winter.

I had an uncomfortable experience recently with the owner of this boutique. I was leaving a new…read morelow-income pet service in Victoria that provides affordable support for animals when she made a snarky comment about my cat not being in a carrier. When I asked her about it, she rolled her eyes and laughed instead of offering help or kindness. For a place that promotes itself as supporting animal rescue and community compassion, the interaction felt judgmental and out of touch -- especially toward someone clearly trying to care for their pet on a limited income. It left me feeling small and unwelcome, and that's not what community care should look like. If you want to support local animal welfare, there are wonderful groups in Victoria doing great work with empathy and integrity, like Victoria Humane Society, ROAM (Reuniting Owners with Animals Missing), or Greater Victoria Animal Crusaders. I'd encourage people to donate or volunteer there instead.

From the owner: Unique shop with proceeds going to help the animals with Broken Promises Rescue. Lots of brand…read morenew and hand crafted items. We have cute house hold items, pet items, art work, jewelery, Dog coats, toys, leashes and collars, cat toys, pet beds, cute mugs, Broken Promises T-shirts and Tanks tops, Locally made bath bombs, soaps and hand creams and much more ! We can also make custom items with cute graphics or sayings = You can custom make your own ! We can make them on mugs, dog bowls, dog collars, mouse pads, puzzles, Glass, coasters, carry cloth bags, pillows, beer mugs, and so much more

there are lots of bulk foods available. i really like the…read morestaff there. the store pet is cool. the prices are good. it is near the bus line. i hope they stick around the colwood area. i love the hamster exercise balls and treats. the best of luck, bosley's!

From the owner: At Bosley's, we understand that your pet is a part of the family because we're devoted pet lovers…read moretoo. Bosley's has been providing pets with everything they need to be healthy, happy and active for many years. At our friendly, neighbourhood stores you'll find a great selection of pet food, treats, toys and accessories, along with specially trained Animal Care Experts who are committed to helping you shop the best nutrition and products for your pets. A large number of our stores are locally owned and operated in communities across British Columbia. Step into any of our pet-friendly stores for exclusive brands including Performatrin and Performatrin Ultra - cat and dog food scientifically developed by our in-house nutritionists.