I have been taking my dogs to Lisa for many years now, from her location at Colwood Corners, to…read moreAdmirals Walk and now this location I just go where she goes, she has groomed my Springer Spaniel, our Hungarian Visla and now our Standard Schnauzer. I can not say enough about her professionalism and her staffs. Her rates for a nail clip are excellent and her grooming rates are very fair. Thank you for taking such great care with my pooches.

$240 for grooming - Price was great until I realized the groomer had hurt my dog so badly by buzz…read morecutting to close to the skin that it looked like he had road burn on his tummy. We needed to go to the vet for cream and a cone. Will not be back. $240 was because of the vet bill of $200 on top of the grooming bill. I know you groomed him because I found you and contacted you through yelp! I'm not sure how your records would help considering you don't know my name, or what kind of dog I have. I understand you're trying to undercut my review for the sake of your business, however I have no benefit in lying.

Excellent rates and a passionate groomer. She's very good with my hypersensitive dogs.read more

I had a relationship with this grooming lady, and she failed…read more We had had both our dogs groomed by her (fairly good grooming, though) BUT, in the end, it was her greed got the best of her business model. She demanded a $50 deposit without any return possibilities AT ALL. DON'T GIVE HER MONEY; she takes it. : ( I had no intention of "quitting" her services, but I moved, and according to what she said, when you move, or change groomers, she refunds this $50! Not so, due to unforeseeable circumstances (family matter), I needed cash fast to help out someone here on the Sunshine Coast where I live now, and she REFUSES to refund me, although we were her customers for over 4 years or so. I can't believe that greed is the main operator here, over customer service, relationships, AND good reviews that she would otherwise have gotten. To this day, I haven't seen a penny back despite different text messages or emails to her. Bad service, hate to say, don't choose her.

They are such kind and patient people. They're willing to work with my dog who is not an easy…read moreclient. So thankful and appreciative that they took the time to groom her and make her look great!

Hazel is excellent. Good work, good service.read more

*WARNING!!!* Do NOT use this vet…read more My young daughter took her cat in to get spayed and was charged $740!!! And this is AFTER having paid $140 for a 5 minute (literally) consultation. This is far more than we have ever paid for any of our cats (or dogs). She was prepared for a vet bill of $400ish dollars. We told her how much it would be based on having had 8 cats go through it (at different vets)- one of which was last month a one of the best clinics in our area on the Lower Mainland. I looked up the recommended fee on the CVMA (Canadian Vet Association's) fee guide- and this price not even close to what is suggested. I then went on to randomly google vets in the area.... All of which charged far less. This was not an emergency procedure, and there were not any complications. I was sure that there was a mistake, and called for clarification, asking why it is so much higher, and the office just said "well I guess we are more money, but thats our price". They were cold and unapologetic while our 19 year old daughter is in tears. She was also charged for a microchip that no one discussed with her (ethical???). She was not given a quote for anything by the way. She was however sent a contract at 7am to approve the morning surgery, which she rushed to complete- only one signature was required. At no point did anyone explain or outline the cost or the addition of the microchip. The price breakdown that I eventually insisted on was given to my daughter. The breakdown charged a fee for the "spay" which seemed reasonable at $216. But then went on to charge extra for: anesthesia (is this an option), fluids, pain medications, and a collar (that she was not given). We encourage everyone to spay their cats (for all of the obvious reasons) but with it costing $900, I can see more people declining than going forward with it. :( Lets just hope that from here, our cat will heal well in case the vet decided not to use stitches because it "is an extra" or was not specifically requested. So brutal.

Dr. Rachlin is a good Dr. but she is never there anymore. So you get whoever is there. Since it…read morewent to the VCA model, I think it is too much like a clinic, albiet an expensive clinic. Lots of auxiliary staff, line ups to buy food, not enough seating. I regret to say I am going to find a vet that is NOT under the VCA model, where there is more consistency and they take a personal interest in you and your animal.

I have taken my miniature poodle to Sudz & Scissors since he was a puppy. He just died at age 17…read moreand throughout those years she cared for him with expertise and kindness. You won't be able to find a better groomer and genuine dog lover.

This is the only place I can take my cats for a haircut where they don't come back traumatized…read more I've taken my cats to other places before where they were so scared that they peed themselves. Suds n' scissors is a very good price, the groomer does a very nice job and my cats don't come scared or upset. Can't complain! (also, it says my location is san fran but I am from Victoria! not sure how to fix)

I've been taking my cats to Oaklands Vet Hospital since they opened. Dr. Tom and the staff have…read moregiven them such loving and gentle care, especially when the older one was diagnosed with cancer. My new rescue is quite shy yet was incredibly calm while receiving a vaccine shot. Later, when another staff member came in to clip her claws, it went so smoothly. (The pats and treats from the staff member helped!). Highly recommended.

I wanted to share the very positive experience we had at Oaklands with the vet techs. Our dog,…read morePoppy, has an ongoing anal gland issue that requires them being expressed about twice a year. Poppy is totally fine with that. What our Mexican rescue is NOT fine with is getting her nails trimmed. The last couple times she has gone in the tech room to have both procedures done, she has shrieked - not for the anal glands, but for the nail trimming. Yesterday, though, we heard no high-pitched keening. What we did hear was a round of applause and voices saying, "What a good girl!" Out came Poppy a second later, tail high and wagging and very pleased with herself. The vet techs had all given our girl, who loves attention, a round of applause for her being such a brave girl with her nail trim. It was such a positive experience!

Super knowledgeable staff have been super helpful with both my cat and dog. Great selection, good…read moreprices, and, again, the knowledge of staff members is indispensable

What a wonderful pet store! The owners were so kind to my pup and it is obvious they are very…read moreknowledgeable so I was able to ask them many questions I had about some changes I've noticed in my dog. I was very happy with their recommendations and I found exactly what I was looking for and some other treats at great prices. I will definitely be back and would highly recommend Growlies!

Poor communication between front staff, pharmacy team and veterinarian made for a very frustrating…read moreexperience. Staff blamed everything on their recent computer system upgrade. Will not go back to this clinic.

After 18 years of pet ownership, this staff has given me the best veterinarian experience I've ever…read morehad. McKenzie vet was recommended to me by my Mom, who had been taking her high-needs border collie there for years. As a new client, I brought my 18-year old cat with kidney disease and bad teeth in, and was treated with the utmost respect and care- none of my concerns were dismissed and I found the waiting room to be inviting and excellent for even the most nervous kitties. Dr. Paul Vega could see the writing on the wall, as could I, and his kindness and respect will stay with me for the rest of my life. Despite my cat's obvious signs of decline, he still gave my cat a through examination and found some issues that had not yet been addressed. He sent me home with new medications which worked amazingly for a month or so, and called to check in after a blood pressure follow-up. Unfortunately at that point these last measures met their match in his failing health, and he provided me with further resources over the phone to help me with the hard decision I was facing. Because my cat was in so much discomfort, and McKenzie was booked up on the day his health really took a hit, I ended up having to take him somewhere else to put him down- even so I received a beautiful, heartwarming sympathy card from Dr. Vega and the staff. I would recommend McKenzie to anyone, in a heartbeat. When it comes to pets, I have never felt so heard and cared for by a Vet and a clinic's staff. They're booked up for a reason. Thank you, McKenzie staff! You made a very difficult time much more bearable with your care and support.