Today, I stopped by GRS Property Management fully prepared for the usual HOA experience: attitude, bureaucracy, and a strong sense of "please take a number and lower your expectations." Instead... plot twist. I was pleasantly surprised by the receptionist, Farhana, who greeted me with a huge smile and was genuinely a pleasure to deal with. She didn't just point me toward a stack of paperwork and wish me luck; she immediately involved Connie Angrisani to review my application and check whether any documents were missing, so the approval process would go smoothly. Both of them were extremely helpful and, even more shocking, genuinely wanted to help. No eye rolls, no sighs, no "that's not my department." Just professionalism, efficiency, and kindness. This is absolutely not what I'm used to when dealing with property management ... and I mean that in the best possible way. Well done, GRS. You've officially raised the bar. read more

I've read every single one star review on the board for reviews. Every single review was absolutely on spot. I would give them less than one star rating, but obviously you cannot. This company is the worst. We've been here for approximately six weeks and nobody has come to our rescue with anything. If it was up to me, I would fire everybody in that company and we hired a competent people. It's a shame that 55 and older people have to go through this since we are an adult community. Instead of spending our days relaxing we are doing nothing but becoming more and more aggravated to this day no one has helped us with any issues that we have. horrible experience since we have moved in. stay away from this company. PS they still can't figure out what our HOA fees are. read more

"THE WORST"!!!! It is hard to imagine that with the level of unprofessionalism, this company is still allowed to conduct business in Palm Beach County! We are in a 55+ community and are consistently being abused and tormented by this company! They answer no questions, solve no problems and blame everyone but themselves for their unacceptable incompetence!! STAY AWAY FROM THEM AT ALL COSTS!!! read more

The absolute worst. If you're looking to hire a property management company STAY AWAY from GRS. The most unprofessional business I've ever dealt with. I don't trust them at all. Too many things to complain about. Just stay away!!! read more

Allison was very helpful, knowledgeable and answered all my questions. she was a pleasure to deal with.

What can I say? I deal with many associations and I must say the manager Williams from the Crossings in Boynton Beach is extremely courteous, knowledgeable, and helpful with any and all questions regarding the condo the association, the government docs and the bylaws What an asset to the community and wonderful communication Fantastic read more

It took them 6 months to get my deposit back. I would never want to do business with these people.

Since being with GRS in less than year we are on our 4th property manager. this was all by GRS. the current manager who I won't name, doesn't return phone calls and your lucky if he answers an email. I know that one of the board members has the same problem with the regional. Several residents called about the same problem and it took too long for response. read more

I recommend this company because of the good customer service they give to the homeowners. This is the first time in 14 years that I feel someone is listening and caring about me as a homeowner. There are not enough words that can express my gratitude and appreciation about the professionalism, knowledge and great attitude that Joshua Manges have with the residents. He takes the time to listen to me and always is in great spirit, with a smile in his face. Definitely, he makes anyone's life better with his attitude. Joseph and Tony in the central office gave me a very good customer service also! That's why I'm giving a 5 star review to this company. They are doing a good selection hiring their employees, I hope they treat them good! Congratulations! read more

this management is terrible. they don't respond to you calls or emails. I was blocked by them, but after going to my board meeting realized that I am not the only one they have blocked. read more

Be very careful if your community is interested in using this company to manage their property. Our community changed management companies and GRS will not cooperate with the turnover. Also the owner Kevin Queen blocks incoming emails so you have no way of contacting him. read more

Leslie (manager of Regency Surf & Racquet) either has too big a workload or is incompetent. I have a long list of complaints ... Wrong accounting (and then had the cheek to "let me off the late fee just this one time!") No return on EMERGENCY CALL 2 years later! Does not respond to required Approval requests Sends vital information to property address and NOT my residential address Very slow to return calls/emails It makes me so mad I have to pay for such crap service! read more

recent visit with questions about form preparation. office worker fanhana miahm courteous, kind, spaks clearly, knows her job criteria, furnished number to call back is assistence needed bill n read more

By far the worst management company I have ever been involved with there is no follow through there is no accountability they change managers and their property managers that are supervised by their other managers do not know what is going on have no clue what to do to make corrections in the communities stay away from this company at all cost and do not use GRS management for any of services. read more

The most unresponsive, caviler attitude I've ever seen in a Management Company. Employees are rude, secretive and condescending. since servicing our community for 6 months our board has made two very questionable approvals that should have never been approved. When questioning our GRS Rep she said too bad, we (The Board) made a mistake, Their mistake but the development pays the price for incompetence, it's been approved. She has made our board as non visible as possible, it's like everything is a secret. Now I'm questioning WHY was GRS HIRED? The reviews are more than enough to find another management company. read more

Based on the other reviews, not sure why I would think this company was ethical. I moved out and requested my security deposit for the general area. Crickets! After multiple emails, phone calls, just nothing. The security deposit for the general area was $1500 which is ridiculous to begin with. They hold a lot of money for the entire property! read more

The accounting department needs to get calculators. They also cashed a VOIDED check......too anxious to get money that is not theirs. read more

It's truly shocking that our GRS representative can speak to people in the rude, curt, demeaning, bullying manor he does. I'm shocked at his email responses which are equally curt & often misinformed as well as incomplete. They used to be the cheapest But now that's not even true I would 100% look somewhere else and try anywhere else before this company read more

I live in The Shores in Boca Raton and we have had GRS for years. They are the worst company I have ever seen and our community barely looks like it is managed at all. The majority of the homes have appearance violations but since they have no way to track them nothing ever changes. They overbilled us, have rampant accounting mistakes and they put manager with no experience at our community. read more

Have a very bad first impression of GRS after 3 attempted phone calls. The phone agent was condescending and rude. I asked if I could take a survey after the call and he said Yes, then hung up on me. Wish my HOA had another company as don't look forward to dealing with GRS again. read more

Stay from this company to manage your community. They take way too long to remedy issues and treat the residents and any valid issues they report like the resident is the problem. The property manager is mean and could care less about discussing issues that are caused by his/their inaction of duty. read more

I have been on the Board of Directors in my community and working with our property manager, Leslie Distefano, has been fantastic. She has kept us all to task and not only maintained the look of our community, but has continually brought to the table enhancements that have made our community a very special place to call home. Leslie's dedication and work ethic are first rate and we are lucky to have her. Kudos to Leslie and to GRS Management for retaining her. read more

this is the most unprofessional management company I have ever dealt with. you have to email or call numerous times before they even respond and they're completely unfair with what they do , it's all about them versus the homeowners and the homeowners always seem to lose. This should be a negative star. read more

GRS just got hired in my community. Lisa Hoffman is designated as customer service person. She never gives straight answers to my questions. I never received an answer to my question I sent almost 2 weeks ago. Every time I receive an email from Ms. Hoffman she always says " I WASTE her time" with my questions. What an attitude and how unprofessional ? As the homeowner who pays maintenance on time, I deserve to get the same customer service as other owners for whatever reason I need that assistance. Last week I contacted, I think a manager, and spoke with that person last week regarding this lack of proper customer care. Still, I see no change in Ms. Hoffman attitude or better customer service from this company. My thoughts on GRS are not professional, poor quality and not responsive. read more

Shawn Thompson was attentive and understanding with homeowners and board members, and proactive with managing our community. I worked with Shawn while I was on the Homeowner's Association board of Lakeside Green IIb. Before our second board meeting with Shawn, she emailed us all of the preparation materials that nearly a week in advance. We had the weekend to read our documents instead of seeing them for the first time during our meeting. That was our first of many indications that Shawn was an amazing property manager. Shawn provided the board with options whenever we had an issue in our community. If our pool leaked or our drains clogged, Shawn almost immediately had at least three vendors ready for the board's selection. Homeowners raved about Shawn because she returned calls promptly and listened empathetically to every homeowner's concern. At the end of our homeowner association meetings, homeowners would come up to thank Shawn--not just for her attention, but also for her kindness. Shawn was the model of an excellent property manager. In three years of working with Shawn, I do not recall any board member or homeowner having anything less than praise for her. It was a pleasure to work with her. read more

I own numerous properties in Florida. This is the worst company i have ever experienced. I'm selling property buyer submitted paper work to them a month ago. I was suppose to close today It didn't happen because Darren Haft, the property manager, has not done hid job. we need Certificate of Approval from him. for past week we emailed text and called numerous times and he still hasn't replied. His Boss Robert was also e mailed numerous time and he too has still not replied to my request. I hope the owner reads this and maybe takes action. these employees are terrible to work with. Other condo ass associations should read this and Never hire them. To see what i am going through is nuts. All associations should read this and Never hire them unless you want your people not getting anything they need from them and refusing to answer phone calls text and emails read more

The GRS team started in our community about 1 year ago. They have great individuals working for them. Carmen oversees the mgmt of our community. She is friendly and professional. She takes the time to pay attention to details. Walter was our property manager initially. We were so thankful of his experiemce and knowledge in the industry. He treated homeowners with respect qhile quickly resolving issues... Steve & Mr. Barbie as well as Mrs. Smith in accounting work tiredlessly to resolve issues and to ensure the financial aspect is handled correctly. Our community transitioned from Vesta Property Mgmt. Vesta created not only a finamcial mess with our accounts, but their lack of knowlege in the operations and mamagement created an internal mess for our community. We are thankful that GRS was willing to work with us to correct the problems that the previous Vesta created. They did not give up to get to the bottom of the problems. Thank you GRS for not giving up. We love working with you. read more

My community is removing the old trees and planting new palm trees.. Now that the trees are finished I have some questions for Leslie Distefano. the person that I am told represents our association. I sent Leslie an email & called her office and sent her a text on her cell on 3/11/2021 Leslie responded back to my text that "she was on the road and would be in touch later" today is 3/17/2021 and I have yet to hear from Leslie Distefano (very unprofessional) read more

Terrible communication, can not provide documentation or proof when provided. Ignores request. vendors damage property and spent years trying to get issues resolved read more

For a company that is supposed to serve the community it does the complete opposite. Took a month and a half to get a lease approved after numerous phone calls resulted in our agent going into the office personally to get resolved 3 days before our move in. Paperwork filled out for gate never sent to the gate company. After multiple phone calls 4 days later they never sent the paper work for the gate. Never had the experience that someone was paid to do something that not only didn't do it but lied about it getting done. read more

They are profoundly useless, and they will ignore verifiable evidence of terrible things that happen in the communities. From the "Community Manager" to the "Regional Director" there is a massive level of incompetence. The staff are inept at doing basic tasks, and that affects the residents. read more

Thank you mostly to Ruthann for giving my client and I Great Service! I wish all management companies had a Ruthann! Thank you and always a okeasure read more

The customer service at GRS Management is the worst of the worst. They do not return phone calls, do not respond to emails, and give out false information. They do not send out statements and also penalize visitors and guests by slapping parking violations on their cars at 3 in the morning. You have to go to their office to "register a guest". Why have guest parking then??????? I can't wait to move because of them, always one thing after another annoying issue. One of the units near me is for sale and I will consider it my duty to warn any buyers about GRS. Stay away from them!!!! The property manager at Treelake is the worst, very rude and condescending. read more

The worst management company twice Ihad a problem in my community and my property manager has yet to respond to my email and when I called her reference to situation where my car was towed she said its not an emergency and hung up .....Buyers beware if the management is GRS run read more

I wish we can give them a negative star. This company has NO customer service what so ever. They are rude, no sense of urgency, slow, do not answer emails OR phone calls back. Do not listen to issues nor do they take care of them in a timely manor. I am writing this review because i hope that someone in the higher ranks will eventually see and realize and make a change. Hopefully others will come forth with their experiences as well. ( Case in point i have been waiting 3 weeks for my phone number to get changed from my work number to my call phone again and my decal came off my car the same car i have had for over a year in a half in this community and they have not approved it. I have sat outside the gate after work in the early hours of the morning 1am -230am because I bartend just to get into MY neighborhood because they have no compassion or care for anyone requests of any customer service issues. ) The worst management company !!!!! read more

I've been waiting, since March, for a response to my public comments and questions. After initially advising me to contact them, I did and have heard nothing since. The PM is a detriment to the community and there is no oversight by the higher-ups. Some customer service people are nice and try to get what is asked for, however, a few nice people don't make up for the lack of knowledge for those in charge. Unprofessional, incompetent and sloppy are just a few descriptive words I use about GRS, and I could go on but this "review" would be too long. Those in charge need to start paying attention to their company and especially, certain PMs. read more

The management company is unresponsive. I had to call many times along with numerous e-mails to try to get a response. They don't take care of what is their responsibility. Terrible service. read more

EDIT: IF YOU ACTUALLY ANSWERED MY EMAIL AS QUICK AS YOU COMMENTED ON THIS REVIEW, YOU MIGHT ACTUALLY HAVE A CHANCE. ***READ THESE REVIEWS, HORRIBLE Horrible customer service. I was a resident and moved out because of lack of enforcement of rules for certain residents. I've called (about my refundable deposit to the HOA) several times, left messages, written a letter with no response. But you better believe they sent me a letter to remove my service animals as soon as someone complained about them. But when I called to report another resident who had 4 dogs off leash that attacked my dog, nothing was done. Another resident who kicked my dog........again, nothing done. Poor poor poor customer/ resident service. What do they actually do?? My landlord had to call the tell me about my refundable deposit. But these scammers won't even return my calls. Such a joke read more

I have lived in 3 different communities where they are the management company. They charge for services and nothing happens, they tell you increases in fees are for trees, or paving, but nothing happens. When you ask for information, if you're lucky to get them to respond they are rude and treat the homeowner like a nuisance. read more

Worst of the worst! Want your monies stolen or property not maintained properly - pick GRS! They don't enforce HOA policies just play games and pretend they know what they're doing. read more