Rush Truck Center Olathe sold us a 2019 Hino box truck that had been in 2 accidents but never…read moredisclosed it to us. (according to carfax) This truck was sold to us under the guise of a well maintained fleet vehicle, it wasn't. I was told that the mechanic who did the inspection no longer worked there, how convenient. During the first 30 days the waterpump went out. Next the floor was so badly decayed that the forklift loading it almost fell through the floor. Next in October, during a routine oil change, we found out that the u-joints and air suspension were bad. The repair shop told us that there was no way that they didn't know if they truly inspected the truck. Next up the truck needed a wiring harness which took them about a month to sort out. Finally we found out that the radiator was clogged with red clay dirt. We don't do any business in Oklahoma, but we pass through it on the highway. Every time this truck breaks down, we lose tens of thousands of dollars. How does anybody run a business with a truck like this that was never road worthy? I asked Matt Getz the GM, and he stated that they run reports similar to carfax and they have a process in place, really? Either way they should've known that this truck had been in two accidents and never should've been sold to us at a premium price! Would you buy a truck from them if you knew it had been in two accidents? We were completely deceived!! You be the judge.

Took my diesel in for a PM, glow plug consult and DOT inspection on a Monday. Takes them until…read moreThursday to tell me they've even looked at. Mind you, I called them that Friday before and Ryan told me they weren't busy and can get me in ASAP. Once I finally get the quote, $146 in parts to go along with $1100 in labor. Give me a break. A week later, it's finally done. Except it's not done. "What we thought would fix it didn't really fix it." I tell them I want to pick it up immediately and tell them to cease work. "Well we haven't done the oil change yet, do you still want that done?". Of course I do, considering you told me it was already done. Pick it up, Ryan doesn't even look me in the eyes, ashamed much? Get it home. The next day, my brake indicator light is on and blinking (even when not engaged). I send him the video and ask for help. I didn't blame him or accuse. He says, "fluid levels were fine at time of service". I again for help, and get "not sure". Stay away from these guys. Highway robbery and seemingly no competence.

I was able to walk right in, tell them what was wrong, give car info and in less than 5 minutes, I…read morehad a part and it was installed in my car. I didn't get her name, but she was super helpful, nice and even let me watch her install it so I could learn how to do it if it broke again. This will be my first stop if I need a part!

Maybe a rough day for these guys or just the weather had them down, but this seemed to be the most…read morecondescending and sarcastic group I've ever seen working at this store. They helped me with the part I needed, but appeared annoyed with a second question I had. I tried to start a banter with the guy helping me, but he wasn't having any of it. Cool, no worries, I didn't come in to make friends, but don't be a jerk. Also, maybe wait until all the other customers leave before you laugh at the customer walking out the door. It sucks you had to work on a Saturday, but let's work on the customer service experience here. Two stars only because you had the product I was looking for.

I just had an amazing experience at this AutoZone. Both of the gentleman there were very helpful,…read morebut Rich stood out from the crowd. I came in for testing to see if my battery was bad and it definitely was! Now, it's part of their normal promised service to replace a battery for free, but mine was extra special. The main terminal was completely corroded as well as being too big to get back onto the new battery. So he had to find a new terminal for me, but in order to put it on, he spent almost an hour working over the hood of my car in the cold and wind. Plus there were other customers to help in the meantime! The only cost was to pay for the new terminal cap piece. There was no cost for his labor at all. Rich was kind, patient, very understanding, straightforward, helpful, and more. When I tried to give him a tip of thanks at the very end, he said "thank you, but no thank you" and that the best way to show him thanks was to just keep smiling for the rest the day. I didn't know customer service like this still existed! Thank you Rich and thank you AutoZone!

Had all kinds of check engine lights on and had to stop by here to find out what was wrong. The…read more(assistant?) manager was very helpful and got me the things I needed to get back on the road safely.

Customer service is beyond disrespectful when calling to see where my $1100 plus order is and that…read moreit takes them a week to process and ship the order and then im told another week for delivery.. think twice and 3 times before ordering parts from lmc. They used to be great before covid, now they should shut the business down and or get rid of the bitch supervisor that doesn't care about the customers that pay her salary

Stay away from them if you want to be treated like a customer, I spoke with terry ( customer…read moreservice) if u can call it that for a simple return and he mad a big deal like they are doing a big favor and putting you down and making you feel so uncomfortable, for a part that it was sent wrong from them , I spent thousands of dollars here , I'll make sure to not spend another penny and will make sure all my friends as well, this was not my first bad experience with them , I ordered few stuff that I needed to return and they did accept it, I hope the manager call me one day and I'll talk to them directly, such a unprofessional and disappointing experience

Amazing customer service from Joe L. I had just arrived from…read moreout of town and needed a tonneau cover for my Ram. I needed it done asap since my return trip to California was 2 days away. The promptness and professionalism i got from this amazing shop was nothing short of extraordinary. Cannot wait to do business with them again next time I am in the area.

So if you haven't been to Chux trucks before it's an experience…read more I've enlisted chux trucks to help me fix up my car with some aftermarket parts, as ive got a little bit of a specialty item. Let me just say that my initial call didn't fix everything I needed, but I did get steered in the right direction. I ended up having a trucking bar placed on as well as a suspension bar and those two together along with the knowledgeable staff pointing me in the right directions fixed my issues with my car. And now it drives just as good as new, and I couldn't be happier. I had a little bit in issue with my closing clamp on a liftgate I've Got on the back end. Lalo the mechanic somehow fixed the clamp enabling me to open and close with peace of mind. I would have to say the service is outstanding. I'll probably be back to check out some other parts on my car as well as pick up a Car jack. I do have faith in these guys in what they're doing especially after seeing what they've done. Thanks for the awesome job, Lalo. This guys amazing.

Steer clear of this company. They are by far the biggest crooks on Amazon / Ebay. Bought a tool…read moreonly to arrive with parts missing making it unusable. When I returned stating it was missing parts I was greeted with a 50% restocking fee of $166. They lied and said the tool was used when it was not. Their BBB rating is an F and filled with complaints about their dishonest practices just like what happened to me.

Great store front and easy to get parts from. Great customer service along with selection. 10/10…read morerecommend

I've been a customer of advanced stores for 20 plus years till today !! The employees at this store…read morereally have no care about customers and helpless at all ... all I wondered is how could this location is still on business???

After a terrible experience in Belton yesterday, Tony at the advance on 119th was amazing very…read moreknowledgeable. Took good care of me even apologized for people outside of his store. Come see him. Advance auto Take care of Tony. He's a great employee.

in the past year, I've completed four front brake and rotor replacements on my cars. Two of the…read morefour times the staff failed to give me the correct front pads . There's nothing more maddening than having a car in the air, especially if it's the only car you have at the time and end up with the wrong part. These staff need more training to be able to pick the correct part once you've explained the exact car you have. I will be going elsewhere.

When we walked in the worker was on the phone with a customer. Another employee came through the…read morefront door and walked right past us and proceeded to stand in the back and hide, trying to look busy. When the first guy finished his phone call, he didn't even acknowledge us, but immediately took another call, without a word to us. After waiting for about 5 minutes without anyone even saying anything to us, returned our stuff to the shelf and walked out. Neither employee bothered to see if we needed help. We drove to the O'Reilly's down the street and were immediately helped, and drove right past the advance auto, probably faster than we would have been helped if we had stayed. The parking lot was empty, most likely because of the poor customer service. BTW, O'Reilly's had a full parking lot, and 3 people being helped at the counter, and we still had someone help us right away. Most likely not going to bother shopping here again. There's 3 other auto parts stores within a mile or so. Id give them zero starts if it were an option.