Edit: the company did follow up with me and offer to fix my hair but due to personal reasons im not…read moregoing back. Thanks for following up with me though. I am traumatized. Asked for a straight Selma Hayek/ cleopatra inspired long trim. Essentially what I already had, just a trim. Instead I got Edward scissor hands nightmare hair. I won't be getting my hair cut for a long time. Trust gone. i can't stop crying.

For quality, up-to-date, and caring stylists book with Aveda Academy on Whyte Ave. Whenever you…read morewant an excellent stylist, well-trained, and personable call Aveda Academy by booking online or calling 780-433-7115. I have been requesting the services of Vanessa and trust any of the other stylists if she is not available. The salon is kept clean and a nice touch is the complimentary coffee, tea, or water. A little extra for some liquor. The relaxing atmosphere is enhanced by a fragrance sure to suit all tastes. You won't be disappointed.

They are awesome. They are very patient and I did a very good job on my haircut. I am really happy…read morewith my haircut.

I am always scared about letting another people wax my eyebrows because a mistake is hard to fix in…read morethis area. My eyebrows were done naturally and I believed it was exceptional work! I have also had my hair done and the color was how I wanted it! Yes, the store is small with only two stylists, but if you give them a call then you will come out happy. Minh, the owner, is so sweet. I absolutely adore her! Check it out! - Melz

Had a 90 minute couples massage which was fantastic! Nice atmosphere and lovely staff. The only…read morenegative was the hot towel that was placed under my head was extremely hot and my skin is slightly burnt from it. All in all good service, we will be back.

Front counter staff are the first and last point of contact at an establishment like a hair salon -…read morewhich is exactly why it is CRUCIAL for these staff to be properly trained on how to handle unusual/difficult customer service situations. I find all too often that front counter staff are pretty good at handling the day to day customer service interactions - throw a curve ball at them though, and, more often than not, they completely drop the ball!!! I am currently growing out my hair and only require a trim and some touch ups every 2 months or so. Since I absolutely love the more dramatic cuts and colourings I have received at Roxx, I didn't mind too much coughing up the $65 bucks for a trim to support a business who had been good to me thus far, so after procrastinating for way too long, I decided it was time for a trim. On Friday morning I call them up to book an appointment for 4:45pm that day. I work literally across the street from this place; so by the time I left work at 4:30 and got to Roxx it was 4:32. I checked in (even mentioning that I knew I was a bit early) and then proceeded to take a seat (on the couch right in front of the front counter). At about 4:45 or so, another lady walks in to check in for her appointment. Immediately after she checked in, the stylist I ALWAYS am assigned to comes out, immediately recognizes the woman, and takes her to the back for her appointment. Thinking nothing more of it than it being interesting that I wasn't getting the same stylist as normal, I continued to wait. At 4:55pm (10 mins past my appointment time), I go up to the front counter staff to ask what the delay was - again keeping in mind I am sitting right in front of their faces so it's not like they didn't know I was STILL WAITING! My question "soooo, is the stylist just running a little behind or.....?" took the young lady completely off guard as she immediately agrees with my assumption with a look of bewilderment on her face; "oh yes, just a bit late, shouldn't be more than another 5 mins." I go back to sit, as the same lady walks past me saying "you know what, I am just going to check." She comes back to tell me that it is going to be another 15 20 mins (keeping in mind it is already 15 minutes past my time). At this point it was quite obvious that someone had screwed up somewhere along the line and the appointment scheduled for after me was taken before me. This is not the problem - these things happen and I can understand that (being that I have worked in customer service my entire career so far). The problem is that I am now completely frustrated that you had wasted my time when I would have loved to be anywhere but there on a sunny Friday afternoon. An apology is nice, and she really did seem to feel bad. But here's where it all went wrong: Her: "Would you like to wait?" Me: "No, I think I'm just going to cancel" Her: Ok, would you like to re-book?" Me: "No thank you" Her: "Ok, well sorry about that." Since I am not one to make a scene in these types of situations, I am quietly thinking 'Dammit, now I need to find a new hair salon." Had the nice young lady come clean, told me that they had made mistake, and had she done something to make up for it (discount, no charge for the wash, anything......), I would have said, "yes, I'll wait" or "sure, I guess I'll just re-book for next week." Instead, I will likely not be back. We have all heard the saying that actions speak louder than words; in this case, (im)proper customer service training speaks louder than a fancily decorated salon.

I went today for the first time and will return for sure. I made an appointment with Renee after…read moremuch research online. I read multiple great reviews and I was not disappointed. She took the time to listen to my wants and needs. She offered choices and together, with her expert guidance, Renee cut and colored my hair. I felt comfortable to ask for some small changes at the end of the cut (wanted it a bit shorter) and Renee delivered without question. I have never had great hair (fine and thin and straight) but I felt great leaving the appointment. She also helped me to pick out some product without pushing a sale upon me. I look forward to my next visit to Chatters and Renee.

I had hair down to my butt and i wanted layers with thinned out ends (because i don't like blunt…read moreends) and 1-1.5 inch off. It was cut very nicely and styled great but now my hair is just below my shoulder blades when i did not ask for that at all. I have had many haircuts/trims with my long hair and it was never a problem but only until i asked for layers, my 3 years of growth is gone. I feel like if someone with long hair comes in and what they want sounds like a huge cut to the stylist, they should say that because i had no idea that simple layers meant chopping off a good 6-7 inches of hair.

Everything ... great service and great results. Dean has…read moredone my hair for years. I always feel better after a visit.

Well, this was my 6th visit to see Dean, and I got a long feathery shag!…read moreYaaaa Baby!! I'm 70. I've been wanting a shag for many years and didn't trust anyone else to do it! It's exactly what I requested. For me it's a very relaxing vibe and that suits me well. No loud music, if you feel like talking, ok, if you don't feel like talking, ok. I'm comfortable there and I know that Dean and the rest of his staff will keep it that way. Thank you Dean and Team!

My first visit I seen Julie Kim, she was very professional and helpful I will definitely be going…read morethere again

I have always wanted to try this cute Korean hair salon but never got a chance to…read more Overall I'm happy with my experience. The hair dresser Annie/Yoon was really nice and I like how she gave me helpful suggestions as I'm the type that doesn't know in detail what I want. She has one assistant working for her so I suggest booking ahead. It's a smaller store but it's clean and cute! What I also like is that what she quoted me before was what she charged! She even curled my hair a bit too! Would definitely come again!

had an appointment for a Brazilian at the Sherwood Park location. Another appointment beforehand…read moreran long, called to say I'd be a bit late. charged a 50% cancellation fee because they couldn't accommodate it. that's absurd, but whatever. However, the lack of skill I routinely received is not forgivable and I regret giving this place so many chances. I had a different girl almost every time. One fingered my butthole by mistake, another poured hot wax on my clit. First time I went the technician was great and I had good results. Every time after was a painful experience, lots of ingrowns and even bruising. My boyfriend complained that my hooha looked beat up all the time. I still kept giving them chances, but charging $32 for a no show fee is ridiculous - I should have charged them for what they did to my nether regions! High end restaurants and salons charge less for cancellations. So upset I ever gave these scammers a dime.

Staff are so kind, professional, and so good at what they do. Did not miss a spot, and shared lots…read moreof tips and best practices. Super clean business with fair prices! 10/10 will be coming back!