Just purchased a 2019 Ford Mustang convertible from this dealership. They were fantastic and…read moreChristopher Horn is a great salesman! I highly recommend this dealership, everyone from the salesman to the finance people were great!

I been coming here for inspections and recall services for years never had any issues. I'm a truck…read moremechanic so I know a thing or two about dealers. Prices are upfront, service writers don't try to sell you services that are not needed nor are they pushy. I highly recommend them to all my family members.

I'm from MA and got a puncture in my new Lexus. The folks at New country couldn't have been nicer…read more They fixed everything and was on my way home within a few hours. Ray from service was excellent.

One Star because of dealership's poor customer service due to overbooking appointments…read more Four Stars for technicians and service advisors. I had a Monday, Jan. 6, 2025 appointment which was made five weeks prior and confirmed for routine maintenance (Warranty) on my 2021 Lexus RX 350. 9:30 am --Arrived on time and checked in for 20,000 mile checkup which was only tire rotation, battery check, and fluid check. Went to waiting room which I noticed was full to capacity. First clue as to what was to come. 10:30 am --Checked to see if work was completed. Told no. Returned to waiting room. Lucky to find a chair. 11:15 am -- Went to Service Manager (who was pleasant) to say I needed my car to get home to relieve caregiver. 11:25 am --My car was brought out. It had been vacuumed but not washed. I needed to leave. Paid my bill. Complained about amount of time for appt. In waiting room, I had heard from several that this happens often because of overbooking. It was a ridiculous amount of time for a routine appointment with little work to be done! If they asked/called, I would have rescheduled my appt. Problem is franchise/corporate greed which allows over scheduling. Profits come before customer satisfaction. As customary, I received an email customer satisfaction survey from franchise. I gave a detailed account of my bad experience. Shortly after, received another survey from corporate. I expressed my dissatisfaction again. It has been about a month, and I have not been contacted by New Country Lexus of Latham. This is unacceptable especially when the follow-up survey stated: "We want 100% customer satisfaction." I have not experienced these problems with the BMW dealership and the Accura dealership.

I can't express the gratitude and ease of customer service when buying a car/suv for my daughter…read more From start to finish Ted and Nick we're not only genuine but just nice guys to do business with. They allowed us to take a test drive on several cars that would fit my daughter's needs. They wanted her to have the best car for her. We found and agreed on a cute little suv with all wheel drive for her to travel safely to college. All the running around was taken care of from the DMV paperwork, NYS inspection, license plates, and cleanliness of car for her were all taken care of. Essentially all we had to do was show up and sign a few papers and away we drove in her first car.

Mo was a pleasure to work with, no pressure like you get at a large dealership. I got an excellent…read moreprice for my Malibu, even the claims adjuster and my insurance agent and the bank were amazed at the price. If you need a car, this is the place to go.

I leased a car and paid for the full 3yrs upfront. I inquired about turning the car in early (2yrs…read more4mos) and was told no prorated refund would be given on what was already paid. Really??? It was a valid reason the lease was going to be terminated. Shame on you Toyota. Buyer beware.

Me and my wife needed a new 3rd row SUV and after some research, we settled on a 2025 Toyota Grand…read moreHighlander. We live near this dealership so we decided to purchase from them. We worked with the salesman Justin, who was knowledgable about the Grand Highlander and Toyota cars in general as well as relatable and down to earth. There was also little to no pressure throughout the entire process, making us feel like we were comfortable with our purchase. Chris, another one of the managers, helped us close our deal out. He was friendly and patient the entire time and explained all of the options available to us. If there was something we didn't want to do or add on, there wasn't any pushback and we weren't made to feel uncomfortable. We will be buying our next Toyota from New Country because of such a positive experience. Highly recommend!

My extended family have now bought 9 cars from Tony Mangino, we wouldn't consider going elsewhere,…read more We are always treated with the ultimate respect, we deal with Paul Bodnar. He always takes the time to explain everything to us in great detail. Never tries to rush us into making a decision. We will be customers for life.

I bought a 2019 Outlander at this dealership. Although the car was very nice, I had nothing but…read moreproblems with it. After spending a considerable amount of money there, over $4000 they didn't fix the problem. The customer service is not very good, they forget to do things to the car when you ask them to. And when I bought the car, they didn't supply a Carfax report, also didn't inform me that the car was in an accident. I am really upset that they didn't do a multi inspection before I bought the car, so these problems could have been addressed before they put it on the lot. I only had the car for 1 year and half a month, and I had to spend that much money. I would not buy a car again from this dealership, or recommend it to anyone Stephen.Denisulk@gmail.com

Bought a Subaru from these guys in October. Very knowledgeable, friendly atmosphere. The biggest…read morepositive for me was that they helped me to navigate Subaru's labyrinthine warranty service process, as it turned out the car I purchased had a bad timing belt tensioner.

I recently had gotten into a car accident and i knew the insurance company was going to take a long…read moretime to come up with the results i knew from day one, which was my car was a total loss. I looked up car dealers near me and started my search for a new car. I am a single mom so i definitely had a budget and i sure wasnt going to buy a brand new car so that as soon as i drive off the lot my cars value would decrease anywhere from 5000 to 10000 . So i came upon J&J auto dealership and not only did i get set up with a great car, i also was received with great customer service and an awesome crew. They helped me out with a loaner and i had a brand new car less than 24 hrs later. They did all the paperwork immediately and i was able to drive off with no money down and an awesome monthly payment arrangement. I truly recommend J&J . Ive been buying cars and driving for over 15 years and never recommend a dealership to anyone. J&J truly saved me a great deal of headache. Thank you

Cadell went above and beyond in helping us purchase our vehicle. He was highly professional and…read morewith us every step of the way. If you need to buy anything Volkswagen, he's your man.

Purchased a used Passat a month ago…read more The Good: Got me the best financing I could find by a long shot. Matt the Salesperson was absolutely wonderful. The Bad: Sold me a car that was supposedly owned by an employee and taken good care of. I purchase the car only to find out that the touch screen is half dead. I cannot connect CarPlay, I cannot connect my phone via BlueTooth. I cannot change the sound settings other than the volume. Either the employee lied when he traded it in or the dealer lied when selling the car. Either way it is not a good look and either way I still don't have a working car. The part is supposedly on backorder but it has been more than a month with no contact from the service department. I have had to go through the salesperson to get any info