Just purchased a 2019 Ford Mustang convertible from this dealership. They were fantastic and…read moreChristopher Horn is a great salesman! I highly recommend this dealership, everyone from the salesman to the finance people were great!

I went in July 2 to have them look at my 2nd row passenger seat because it would not move forward…read moreor backward. They charged me $99.50 to look at it and didn't find the problem. I was told it would be $1300 to replace the whole charge. 2 days later my 8 year old son took a flashlight and found a pin stuck in the mechanism. He pulled it out with pliers. It took 5 minutes total. I called to tell them this and ask for my refund. I had to bring my car in so they could verify it was fixed. They verified it and was told I had to wait for the manager to get back from vacation to get my refund. 2 weeks later, no refund, no call. I called today and because it was a Saturday no one in accounting was there to process my refund. Now I'm spending my time calling and running around to fix their mistake. Also, the same thing happened to my friend's car, but his was a Lego. I guess they didn't learn from this mistake!

I don't know what to say other than Customer Service and Communication are more than lacking with…read morethis dealership. After I paid my deposit communication was lacking for nearly 7 weeks, even after promises were made. Since picking-up my car, I've taken the car in for servicing a defecting driver's side mirror twice, only to be ushered away without being seen by a service assistance, being made to feel stupid then angry. Upon visiting the second time even the service manager admitted it was defective and told the service assitant to order a whole new mirror. For eight days I played phone tag with the dealership, even though they knew I was a teacher and my availability. On my return messages I said when I could come for service (I live an hour away in MA). I was NEVER able to make contact to schedule the third visit to get the repair. I finally said I'm done and my last message said to cancel any future service, that I would no longer do business with the dealership. I then received a voicemail the next day.....while teaching, from the Service Manager, asking me to call him. Nope.....I'm done with New Country Lexus of Latham. I've put in writing to them that I want my 75,000 mile maintenance agreement cancelled and refunded, that if I had to pay out of pocket for my local Toyota dealership to do my servicing, then having this maintenance package was useless. I'm also considering just taking the loss and trading in the 7 month old car for the car I wanted originally (a Toyota Grand Highlander Max Platinum). I'll lose a bit in the process, but if this is how I feel after 8 months, I don't want to continue.

One Star because of dealership's poor customer service due to overbooking appointments…read more Four Stars for technicians and service advisors. I had a Monday, Jan. 6, 2025 appointment which was made five weeks prior and confirmed for routine maintenance (Warranty) on my 2021 Lexus RX 350. 9:30 am --Arrived on time and checked in for 20,000 mile checkup which was only tire rotation, battery check, and fluid check. Went to waiting room which I noticed was full to capacity. First clue as to what was to come. 10:30 am --Checked to see if work was completed. Told no. Returned to waiting room. Lucky to find a chair. 11:15 am -- Went to Service Manager (who was pleasant) to say I needed my car to get home to relieve caregiver. 11:25 am --My car was brought out. It had been vacuumed but not washed. I needed to leave. Paid my bill. Complained about amount of time for appt. In waiting room, I had heard from several that this happens often because of overbooking. It was a ridiculous amount of time for a routine appointment with little work to be done! If they asked/called, I would have rescheduled my appt. Problem is franchise/corporate greed which allows over scheduling. Profits come before customer satisfaction. As customary, I received an email customer satisfaction survey from franchise. I gave a detailed account of my bad experience. Shortly after, received another survey from corporate. I expressed my dissatisfaction again. It has been about a month, and I have not been contacted by New Country Lexus of Latham. This is unacceptable especially when the follow-up survey stated: "We want 100% customer satisfaction." I have not experienced these problems with the BMW dealership and the Accura dealership.

I can't express the gratitude and ease of customer service when buying a car/suv for my daughter…read more From start to finish Ted and Nick we're not only genuine but just nice guys to do business with. They allowed us to take a test drive on several cars that would fit my daughter's needs. They wanted her to have the best car for her. We found and agreed on a cute little suv with all wheel drive for her to travel safely to college. All the running around was taken care of from the DMV paperwork, NYS inspection, license plates, and cleanliness of car for her were all taken care of. Essentially all we had to do was show up and sign a few papers and away we drove in her first car.

Mo was a pleasure to work with, no pressure like you get at a large dealership. I got an excellent…read moreprice for my Malibu, even the claims adjuster and my insurance agent and the bank were amazed at the price. If you need a car, this is the place to go.

All things being equal for a dealership this one gets a good review. Dealers generally are all…read moreterrible, but these guys have always gone above and beyond other Toyota dealerships. They do the work quickly, generally stand by it, and are friendly. The waiting room is large and clean with a great selection of drinks and comfortable chairs unlike other places that pack 40 people into an average living room. On top of that they have checked out basic issues for me without a cost, a light here, a piece of rubber there, and for this reason I continue to go to them. A good dealership should not nickel and dime you. If you have a Toyota, I would suggest this deal for warranty work, or if you are the type of person that wants the dealer to do everything. Even their prices on tires are fairly close to on-line places once you add in balancing and putting them on. I hate dealerships, but this one is at least passable, even when you are checking a car out, they don't immediately pounce on you, or at least it has not been my experience. The hourly work rate is about $60/hour if memory serves me right which is comparable or below other dealers.

I leased a car and paid for the full 3yrs upfront. I inquired about turning the car in early (2yrs…read more4mos) and was told no prorated refund would be given on what was already paid. Really??? It was a valid reason the lease was going to be terminated. Shame on you Toyota. Buyer beware.

My extended family have now bought 9 cars from Tony Mangino, we wouldn't consider going elsewhere,…read more We are always treated with the ultimate respect, we deal with Paul Bodnar. He always takes the time to explain everything to us in great detail. Never tries to rush us into making a decision. We will be customers for life.

I bought a 2019 Outlander at this dealership. Although the car was very nice, I had nothing but…read moreproblems with it. After spending a considerable amount of money there, over $4000 they didn't fix the problem. The customer service is not very good, they forget to do things to the car when you ask them to. And when I bought the car, they didn't supply a Carfax report, also didn't inform me that the car was in an accident. I am really upset that they didn't do a multi inspection before I bought the car, so these problems could have been addressed before they put it on the lot. I only had the car for 1 year and half a month, and I had to spend that much money. I would not buy a car again from this dealership, or recommend it to anyone Stephen.Denisulk@gmail.com

Bought a Subaru from these guys in October. Very knowledgeable, friendly atmosphere. The biggest…read morepositive for me was that they helped me to navigate Subaru's labyrinthine warranty service process, as it turned out the car I purchased had a bad timing belt tensioner.

I recently had gotten into a car accident and i knew the insurance company was going to take a long…read moretime to come up with the results i knew from day one, which was my car was a total loss. I looked up car dealers near me and started my search for a new car. I am a single mom so i definitely had a budget and i sure wasnt going to buy a brand new car so that as soon as i drive off the lot my cars value would decrease anywhere from 5000 to 10000 . So i came upon J&J auto dealership and not only did i get set up with a great car, i also was received with great customer service and an awesome crew. They helped me out with a loaner and i had a brand new car less than 24 hrs later. They did all the paperwork immediately and i was able to drive off with no money down and an awesome monthly payment arrangement. I truly recommend J&J . Ive been buying cars and driving for over 15 years and never recommend a dealership to anyone. J&J truly saved me a great deal of headache. Thank you

Service department was extremely rude. I will never go back there. They worked on my car and…read morereprogrammed a key to my car. They gave it back to me with the check engine light on. For all I know they caused the check engine light. Every time I call I get forwarded to voicemail.

Purchased a used Passat a month ago…read more The Good: Got me the best financing I could find by a long shot. Matt the Salesperson was absolutely wonderful. The Bad: Sold me a car that was supposedly owned by an employee and taken good care of. I purchase the car only to find out that the touch screen is half dead. I cannot connect CarPlay, I cannot connect my phone via BlueTooth. I cannot change the sound settings other than the volume. Either the employee lied when he traded it in or the dealer lied when selling the car. Either way it is not a good look and either way I still don't have a working car. The part is supposedly on backorder but it has been more than a month with no contact from the service department. I have had to go through the salesperson to get any info