Purchased a used Passat a month ago. The Good: Got me the best financing I could find by a long shot. Matt the Salesperson was absolutely wonderful. The Bad: Sold me a car that was supposedly owned by an employee and taken good care of. I purchase the car only to find out that the touch screen is half dead. I cannot connect CarPlay, I cannot connect my phone via BlueTooth. I cannot change the sound settings other than the volume. Either the employee lied when he traded it in or the dealer lied when selling the car. Either way it is not a good look and either way I still don't have a working car. The part is supposedly on backorder but it has been more than a month with no contact from the service department. I have had to go through the salesperson to get any info read more

Service department was extremely rude. I will never go back there. They worked on my car and reprogrammed a key to my car. They gave it back to me with the check engine light on. For all I know they caused the check engine light. Every time I call I get forwarded to voicemail. read more

Everyone can give 5 stars when taking yo the salesmen buying the new car, buy the straps make sure you understand your warranty Thoughts and of dollars in service fees3k just to get it right fur a "faulty part" 70 k miles I've been a ve person from when I first got my license 40 years ago After cosmetic package - carpeting falls off my seat Shifter splits That's not covered either Buyer beware No more VW or at the least no more nemer for me read more

I got my first car here for a great deal a couple years ago from the salesman Archie! It worked out great for me especially because i'm a full time student and work part-time! I'm happy to go here for all my repairs and inspections because they make me feel welcomed! read more

Cadell went above and beyond in helping us purchase our vehicle. He was highly professional and with us every step of the way. If you need to buy anything Volkswagen, he's your man. read more

came in for service, was told car fluids would be topped off during oil change. nothing filled and oil fingerprints left in my car. Who knows if they even did oil change read more

Cadell helped me get a Jetta today!! Great costumer service and made sure I got all the discounts possible. thank you again

Poor - no unacceptable - customer service. After leaving my car for 8 days to be repaired I called to see when it might be ready. Note - I had to call to check on a car that was getting $4000 in repairs. I could get over that. But when I called I got a Woman in charge of the service department who proceeded to tell me there is no car there under my name. When I said she's had my car for 8 days and over $3k in parts were ordered, she grew irritated with me. She became even more frustrated and stern when I couldn't remember the name of the woman I dropped the car off with a week ago. She put me on hold. Eventually she came back on the phone and with a really negative tone shared that the car has been done for 4 days. There was no "I'm sorry sir we didn't contact you earlier" or "I apologize for any confusion". The fun continued! I went to pick up the car. Two guys in the service bay who essentially tell me there is no record of my car and I need to go inside to the service desk. I go inside and no one was there. Eventually a woman comes out, asks me what I need, and says there is no record of my car. She said I need to go back out and talk to the service guys. I go back out to the repair desk and the gentleman seemed generally irritated I was back. He walked me back inside and went through some drawers and eventually found my file, threw it on the desk, and walked away. Woman at desk kindly checked me out. So I leave and get to the car and it's boxed in behind a car that is waiting to be repaired. Had to go back inside. The same gentleman seemed generally perturbed I was back. I asked if he could move the car boxing me in and he sent someone out to get the license plate so he could get the keys. He eventually moved the car. Not once did I hear "good afternoon, how can I help you?" I Didn't hear, "thanks for your business and apologies on the confusion." I never heard "your car is all set, the repairs went well!" To top it off , after paying $3,972, I got in the car and it smelled horrible, nobody vacuumed a thing, and the car was coated in pollen. I needed to use the windshield wipers to even see out of the windshield. To the woman who runs the service department, I hope you enjoyed making sure your entire team followed through with ensuring I received a horrible experience. Your team played along well and certainly followed your lead. If it wasn't purposeful, the example you set with how you speak and treat customers has rubbed off on everyone in that department. Horrific customer experience. Great example of how to lose a customer. read more

Can NEVER get in to have my car serviced! You have to wait over a month! They service it and then more problems appear, and then I have to wait another month. Time to go elsewhere! read more

I was greeted by a very friendly staff. Mike, the service consultant is very professional. They were able to successfully evaluate the three issues I was having looked at for my Volkswagen Atlas SEL. I'm very happy working with Nemer VW. read more

Waste of time. Super rude. Told me they could work within my budget and trade in's to keep my monthly payments around $200....when everything was said and done (4 hours later) they told me it would be $600 a month....sleazy sales people. NEVER go here. read more

Had an exceptional experience buying a SUV at Nemer this weekend , everyone was accommodating and helpful during the process . Archie our salesman really made the experience worth my time picking out the vehicle of my choice , thanks to everyone . Mike G read more

If I could give 0 I would, terrible service terrible salesman , they try to double if not triple there money on trade ins and give shit prices for your car read more

Just fyi, This is a business promised to fix the clock spring, and when I brought my car into inspection in the next spring, the write up included that I needed a clock spring, so Nemer claim to fix my problem, but they just rigged their services read more

I normally don't do this but this time it's warranted. This is my second time dealing with Nemer. My first experience back in 2021 was great, everything was smooth and I was taken care of. Fast forward to 2024 I'm back at Nemer to purchase a newer vehicle. The process was smooth and easy with no issues. I was told my vehicle had been detailed, passed inspection and received an "oil change" 2 weeks from the day I purchased my vehicle and drove off the lot at Nemer I went to Midas to have new wheels and tires installed. I watched the service technician pull both of these filters from my vehicle. The cabin filter was caked with nesting material from what must have been mice. The second was the engine air filter that was covered in debris. Both filters were the original filters from 2021 when the car was purchased. I reached out to Nemer VW, Paul who what's the salesman that I dealt with I also reached out via phone to the manager of Nemer VW who declined to get back to me. Paul stated to me that in fact and oil change was done but an inspection of the filters is not something that is done. As someone who has purchased man vehicles from multiple dealers not once have I ever not had my filters inspected, changed or even asked if I wanted to have them replaced with new ones (at my expense or the dealers). Never have I ever felt so disregarded by a dealership before and as someone with a wife who is 26 weeks pregnant we were both breathing in the debris from the cabin filter. I have not been reacted back out to in regards so rectify this situation which leads me unfortunately have to post this negative review. read more

Nemer Volkswagen - Cabin air filter - Car Dealers Near Me - Latham, New York

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Buying a vehicle is easy. The service department is what is important to me. The blonde hair lady in the service department will be the reason we never buy another vehicle from this dealership. Other employees came to me because of the way she treated me, apologizing profusely. One even asking I contact him directly. Why should I have to do this when I never spoke to anyone in a bad way. Go to a dealership that offers you exceptional service. Not a dealership who's employees are bothered. read more

The team here is the friendliest most helpful and even fun you could ever hope to meet ... until they have your money AND YOUR 5 STAR REVIEW. (Relentlessly pushy but 'fun' about the review) As soon as they had the review, the vibe shifted abruptly to 'Drop dead, loser'. We had some questions about our new 'Smart car' which weren't clearly explained in the manual. Our salesman's hurried hookup of my husband's phone - to show a GPS on the car's screen - somehow didn't take. My husband was unable to get the phone's GPS to work for the first 18 months we owned the car. The sales staff at Nemer's response to our asking if we could stop over for a refresher? They don't really do that. Just look in the manual. We recently ordered a third key for the car which requires that we bring in all the keys for reprogramming. But even this chance to take in $300-400 doesn't move them. I guess they're just simply cold-hearted bottomliners, after the big bucks of at least a five figure car sale? The salesman informed my husband that he couldn't squeeze us in for the key programming for a month. "It takes AN HOUR" he whined. Don't be fooled by their five star reviews. Do yourself a favor and avoid Nemer Volkswagen in Latham, NY. read more

Staff are all snakes disgusting attitude when they find out you found a better deal else where everyone's fake go to Wally's Schenectady where they actually care and get you the best price ‼‼ read more

The finance person lied to my wife and I about warranty options. He said they could not sell us a VW warranty on the 2020 VW Cross Sport we purchased. Instead he sold us a DOWC warranty and said I can use it anywhere. After purchasing the vehicele and warranty, I checked with my local VW dealer in Utica. The service manager told me that they would not work with the DOWC warranty and that I should have been sold a VW drive easy warranty. I called to cancel the DOWC warranty, and then the finance department offered me a VW warranty.... I spoke to Nemer VW GM (anna) about this, and she had no idea the VW warranty was available, even though its listed on thier own website and the finance department sent me the VW warranty contract to review! These people are liars and the management is out of touch. read more

I am giving two stars because I have been driving nothing but VW's for the past decade, and since moving back into the area, we've purchased or leased 3 vehicles from Nemer. They have been great to us up until now. Otherwise, I'd give one star over this incident. Nothing against my salesman Mark. My issue is with the finance manager Pete. Years ago, I leased a 2019 Jetta SEL Premium on a term of 3 years. Unfortunately, this was just after diesel-gate and it's the first re-design model meant only for pure profit and had very few of the VW niceties I was used to. I hate this car. My lease term was up. I realized that my car is worth almost double what I owe and now I'm going to buy out the lease as it's to my favor. So, I make an appointment. I go in and talk to Mark as the receptionist that takes appointments doesn't really seem to book specific people as she called me 3 hours after my appointment and asked if I was still interested in coming in. Mark has me fill out the standard application for credit, photocopies my ID, insurance, etc. Mark tells me the finance department is busy, but he'll shift it and I should hear back in a few days. I went in on a Wednesday or a Thursday and expected a call back Monday or Tuesday. I hear nothing. I call them. Pete is over the top trying to "help" me out. He says he'll see how far he can get that day and get back to me by 1500. He calls at 1505 and apologizes that he's late. He says he's waiting on title information from VW credit and he's stuck until he gets that information but he'll get back to me ASAP. But, he said that he's called VW credit to let them know that this process is on-going and assures me that there is a grace period and that VW would not be looking to repo my car. That's the last time I ever spoke to Pete. Now, the wait. I wait a few days. I call him at his number he left me (518-878-0002) and leave a VM on 2/1/22, 2/2/22, and 2/3/22. Never any response. Nothing. Two weeks go by and I was in the shower and I think right enough. As my car is worth almost double what I owe, and if VW credit has had enough of my crap, where would the car go if it was repo'ed? I log into my VW Credit account and see I owe over $183 in late fees. I post a payment immediately and call them. The first thing I asked them is if a Pete Desantis from Nemer VW has ever contacted them to let them know that I was trying to buy out my lease. No record. None. I think, that's it. I'll have to sort it. I have VW credit send me all the info I need. I contact USAA. I send them the documents and fill out what I have to. Took me 1.5 hours without any postage. I accomplished in an hour and a half what Nemer (Pete) couldn't be bothered with in two weeks. Icing on the cake: Two days ago, I got a letter in the mail from Nemer. They officially denied my credit application and confirmed to me that they never pulled my credit report, never pulled my credit score, and never asked any third parties about my credit worthiness. That same day, Salesmen Mark leaves me a VM. I call him back and explain everything. He is nothing but apologetic and says he'll let the general manager know. I told him that I would as well via writing. This is my writing so others can know about this finance manager. Hell of a way to treat a long time customer and combat Veteran. TL/DR: Finance manager Pete DeSantis was (probably IMO) trying to get my car repossessed and returned to them to sell at profit and did nothing to assist me. read more

We went to Nemer VW to look for a new car for our daughter and to trade in her used VW. Although we did not get the trade amount we were looking for, dealing with Salesman Jake Dunican was such a pleasant experience, after having spoken a couple of times with Tracy from online marketing who was very professional and kind, it was a seamless and quick process. We are loving the new car. Thank you to Jake and Finance Manager Noah Rosenberg for their courteous and caring customer service. We hope to have a long future relationship of vehicle purchases with you! read more

Do yourself a favor; if you are looking to purchase a VW, go elsewhere. I had several positive experiences with Nemer's service department when I brought my 2012 Jetta GLI in for service and routine maintenance. Naturally, when shopping for a Golf R, Nemer VW was the first dealership I went to. Sadly, the sales staff literally laughed me out the door, leaving me feeling humiliated. It was very clear to me that they did not want my business, as they made no effort to sell me an R, a GTI, a GLI, or any other vehicle they had on the lot, for that matter. I brought my poor 'sales' experience to the attention of the General Manager of Nemer VW. She offered me nothing more than excuses and empty platitudes when I spoke to her on the phone. Clearly, she was no more interested in retaining my business than the disrespectful and rude "sales professionals" on the showroom floor. Again, if you MUST have a VW, there is a far better alternative available in the Capital Region (hint: head east until you cross a well-known body of water) read more

Over the course of five years, I was a consistent and satisfied patron of Nemer VW, until I left the area. Over the course of five years, I had three VWs serviced by Nemer, one of which I purchased from Nemer. The service staff always took great care of me and my vehicles (thank you, Travis!! You rock!!), and those w/ whom I worked throughout the trade-in/purchasing process, were great, as well. Always, I arrived and left Nemer w/ confidence; to me, it proved itself a dependable business...a rare find in the auto industry. read more

I brought in my Jetta for an oil change and inspection earlier this week. When nemer called with a status update they said that my vehicle would not pass inspection because my front rotors were "completely rusted out," I said to the service person that that was surprising to me since I had just had my back brakes completely redone at another garage and you would think they would have wanted the sale from doing the front brakes as well. Mind you, my car does not squeal, shake, or anything. I told the service person that I needed to get a second quote so they failed my inspection and I went on my way. I brought my car to the garage that did my back brakes, and they said that I had the best brakes in their parking lot, my brake pads were like new, and that my rotors were absolutely not rusted out. They passed my inspection. The only reason I went to Nemer in the first place was because I thought that dealerships were supposed to be more reputable than a small garage. I was wrong. Nemer was trying to charge me $800 for a service I did not need. Beware! read more

I have a mind to buy a diesel car after traveling in Italy. I went to test drive a Jetta or Passat at Nemer. I may get one, I may not, i don't know. The salesman was nice and I'd buy a car from him, but as I was leaving he told me to wait until he asked the manager for me to go. This just rubs me the wrong way. I felt hunted, preyed upon like a trapped animal and wanted to escape the confines of that glass cubicle. I'm not in school and need permission to leave and when I've made the decision to go. This power trip may work on some people but I find if offensive and considered sneaking out but Instead I thought I would give this manager my thoughts. Out walks the manager in a blue wind jacket Blue jacked manager: "Just wanted to thank me for stopping in today" Me: what is this? why do you make me wait before I go Blue jacked manager: Ok i just wanted to say hi My mind: Bullshit, you think you can sell this car better than your salesman Me: Well, I really don't like it. I've made the decisions to do and I don't appreciate you wasting my time BJM: I'm just trying to earn your business (a little uncomfortable) My mind: i'm not letting this guy off easy, this is a stupid practice and it should change Me: I'm just giving you some feedback, treating your costumers like children and giving them permission to go does not make me want to buy a car, why do you do it? This went on for a few uncomfortable minutes. My poor salesmen had a efforted grin while I grilled his manager on a technique called "touching the table" wherein the manager says hi to every costumer. You know what manager? If you cant say hi while I'm there you missed your chance. This is a stupid and ineffective way to sell anything, especially a car. It makes your costumer feel castrated and trapped and you should stop doing it. read more

The Good - Waiting room was reasonably comfortable with fresh brewed single serve coffee, free Wi-Fi and even a phone charging station. I went here because there was an issue with the car that my mechanic couldn't diagnose due to the computer in the car. The Bad - When I checked in they took my VIN# and then put a printout in front of me and asked if that was me. It wasn't. It was the prior owner of the car and the printout had all their info, name, address, phone #, you name it.. I'm not sure putting that information out like that so easily is a great idea. The Ugly - The first charge was for $99 to diagnose a problem that takes less than 10 minutes to figure out. Then the oil change was $69.95 (partially my fault I should have checked the price before telling them to do it but...yikes!) What really bugs me is the work they tried to sell that wasn't needed. They claimed that they had to jump the car (2010 Routan Minivan) to get it in the service bay and the recommended a new battery. I have never had to jump that car before I took it in and I haven't had to jump it since I left. It hasn't even turned over slowly. The cost of the new battery? Nearly $200 with installation. (Yikes again?) I'll be avoiding this place in the future. The pain in the wallet was a bit much. I actually took the part needed and brought it to my own mechanic. He'll throw it in for $20. I fear what these guys will charge me. If I need to go to a dealer again, there are other VW dealers in the area. read more

My niece is turning 5 next week, and after attending a classmate's circus-themed birthday party, she is obsessed with clowns! After my recent experience at Nemer Volkswagen, I am excited to say that I can throw her the birthday party of a lifetime next week free of charge! I'll just bring her to the showroom floor, where anyone can watch AND interact with some of the ALBANY area's BIGGEST clowns! I recently bought a Volkswagen from these clowns and saw first-hand that they can also perform slight-of-hand and other varying magic tricks. For instance, over the course of my experience buying a car from these mouth-breathing buffoons, they have made my interest in working with Nemer in the future DISAPPEAR! The incompetence displayed by these Ringling Brothers dropouts is astounding, but in a way that makes you smile and appreciate your family, your job, and the fact that the halfwit nincompoops that represent Nemer Volkswagen are not responsible for any facet of government nor our children's schools. Instead they spend their days surely underwhelming the dusty division of Volkswagen Corporate responsible for overseeing this hideous circus. Volkswagens are great cars, and I'm very happy with my vehicle. It takes a truly sorry collection of misfits to make me want to avoid the VW, but this unique team of exceptional idiots almost has. If you find yourself looking for a car at Nemer, it's important to have compassion, because the pitiful numbskull trying to rip you off may really not be able to help it. Fucillo was marginally easier to work with--good luck! read more

I've never experienced such a ridiculous sequence of events in leasing a car. I'm speaking on behalf of my boyfriend, who has just leased a SWEET TDI wagon! I BACK VW, just not this vendor. 1. The purchasing process took 6 hours in one small cubicle. WAY TOO LONG. 2. The milage agreement was incorrect, post lease signing, and the salesman made us go back to the dealership to re-sign the MORE EXPENSIVE agreement. You would think if it was their mistake, they would come to you (we live in VT 3 hours away). 3. The salesman knew we were coming to re-sign the lease. He neglected to have the paperwork ready for when we arrived, so again we waited for no less than an hour. With no apologies or compensation. 4. The direct payment information was misfiled by the dealer, so he got a call from the VW credit dept. asking for his payment, when it should have gone on the company card. Not only is this salesman's slip up a major headache, it could affect our credit. Buying a car should be smooth sailing. If an agreement is made and hands are shook, then that should be the final say. read more

Went to Nemer to buy a used car. They went above and beyond with us and were super polite the whole way through. They worked with a local bank and secured a great loan. Car was spotless and the salesman was unbelievable. dont understand the bad reviews here. read more

So I have dealt with this dealer a few times and have had varrying experiences so I will summarize; Sales: I came in to sell a 2012 Gti as I was looking to move into a different car and the sales department was very easy to work with. They gave me a simple offer, no haggling and it turned out to be great. They even changed out the aftermarket exhaust and gave it back to me. Now this was with a sales manager who only stayed on for a few months and is no longer there. Last time when I was looking at a Touareg it just felt like the salesmen were very gimmickey and no straight forward. Service: so this is two fold. Service department them selves are great and they took me for a walk in with my 2014 Passat tid and turned it around to me the next day. If you go in ASK FOR PAM! She's awesome. My only gripe was my car was under the 3yr/36k warranty and they didn't hassle me about service but that covers a loaner car and they were nice about that how ever the Jetta they gave me was deplorable. It looked like an ash tray and mud ball exploded on the inside and smelled. They took no care to keep that car clean and the engine shook violently at anything over 2k rpm. I think this just speaks to there care about cars in a sense read more

I had a great experience buying my new car there. My salesperson, Mark, was very helpful and did not pressure me to buy- he just presented me with the facts and let me decide. They have a huge inventory and had the car I was looking for. *edit* 5/18 I went back and just bought another car from Mark. I also have used their service dept. for some warranty work and was very happy with them as well. read more

Indifferent service in the Service dept--and there's absolutely nothing you or anyone else can do about it. VW, Inc. does not read Yelp.

The woman behind the service counter is extremely rude. Yelled at me for asking if my car was close to being finished after waiting 30 min longer than she said it would take. I will be going to fucillo from now on read more

I'm the worst car buyer. Hate every step of the process with the exception of actually getting a new car, that part is great, but everything else is shit. I always assume I'm being ripped off and if I want the best deal there is going to be a confrontation. I've been married for 16 years, I've seen enough battlefields. I've recently bought my second car from Nemer and I will admit now that it was actually not the worst thing ever. In fact, it was rather enjoyable. I had a rather complicated deal involving a diesel buyback Nemer having to find the car I wanted. But through the whole process, my sales person (Tim Elliott) kept me up to date on the VW buy back progress, found the specific car I wanted and gave me the best deal right out of the box with no haggling. And this was the best price I was seeing on True Car plus a little more. When I shopped around I did run into the typical car buying experience and wasn't getting anywhere near the deal I got at Nemer, so I have to give 4 stars for no pressure, go the extra mile service I got from Nemer. On a side note - Service was always great thru 4 years of my first VW. Flexible appt. times, friendly service techs, free loaner when I had longer visits. Is the coffee shit? Don't know, I don't drink it. TV should be tuned to the Food Network though, no one likes Live with Kelly. Especially Strahan. read more

I leased a 2014 VW Jetta at this dealership. The salesman said the terms were for 3 years. I gave up my previous lease, and when I went to sign the lease agreement and pick up my car the salesman said it was for 4 years! They just said sorry! I feel I was lied to and when I went back to lease another car they were not willing to help me out in anyway. I went and leased a Nissan Rogue and was very happy with the way I was treated and was not lied to. Now I get the bill from Volkswagen for $936.00 which includes the $400.00 disposition fee and $536.00 in tire and roof of car damage. If I got the car for 3 years I would not have had a tire issue. I just want everyone to know what a ripoff Nemer Volkswagen is and I will make sure all my friends and anyone who mentions getting a car will hear about how bad Nemer Volkswagen is!! A disgusting way to treat your customers!!! read more

What can I say, typical dealership, lie to your face and take your with no regrets. Had some issues after I purchased a used vehicle, I emailed the sales and gave me the usual, once you drive of the lot it is no longer their problem. All low class dealership will give you this line. I've purchased higher end vehicles before and any issues they were always happy to try and solve the problem. Stay away from here. read more

Don't buy a used car from them! I recently purchased a used car from Nemer VW and I was happy with the deal that I received. They seemed to be a good dealer. I negotiated a few things well before the sale and was told that they would be taken care for at my 30 day courtesy check. I wish that I had them put it in writing. I dropped the car off to have them taken care of, and was told by the service staff, they couldn't help me because the guy I purchased the car from was mysteriously no longer there to verify my situation. The sales team acted like they had no idea what I was talking about. One of the head sales men rushed me out of the building telling me he would have my situation resolved with a few phone calls, and that was the last time we spoke, never heard back!!! I e-mailed several people at Nemer and none of them ever replied. They don't want to help you after they make a sale, that is for sure. read more

I previously had a good experience with the very nice techs in their Service dept when I was leasing a VW. Yet when I brought my older non-leased vehicle in for minor maintenance (low antifreeze), they claimed the car had over $3000 in necessary repairs and pressured me that it wouldn't pass inspection otherwise. I foolishly believed them, but decided to have two well regarded shops give a second opinion. Neither could find ANYTHING wrong with the car at all, and of course it later passed inspection. I never believed the "stealership" idea until now, and will never bring either of my cars back to Meet (much less lease or buy another vw/Audi from them). Extremely nice and pleasant to deal with, but apparently they will try to scam you when given the chance. read more

Extremely rude to their costumers. We've dealt with more than six car services in the last four years in various states and never had a complaint. Avoid going to Nemer VW dealer if you want to be treated fine and not pay for services you haven't asked for / informed that it will take place. read more

I went in for a repair that was fully covered under extended warranty and was charged $200+ by the dealer. I even had to go in for a diagnostic prior to the repair appointment to make sure the problem was the right one, and yet apparently it didn't mean anything. It took an additional 2 hours @ $108+/hr for the repair and I was never told that it wasn't going to be covered under the warranty. When I spoke to the service manager, he was incredibly rude and spoke down to me, eventually just telling the cashier to "just get him out of here". I was never informed and was just blindsided with charges, then experienced rude service from the manager - I'll be going to a different dealership from now on. read more