Ryan was great at helping us with a refinance of our mortgage. The lender made us both walk through…read moremajor hoops, but Ryan helped us work through it and got it done. He has lots of different products available, so if you need a new mortgage or a refinance of an old one, he'll help you through the maze to find the best one that works for your situation.

Randy did a great job in helping us secure our loan for our new home here in Santa Rosa. He was…read morevery organized, thorough and professional, as well as kind which made all of the difference in our interactions with him. We put our trust in him and he definitely came through for us. Thank you, Randy, for your patience as well as treating us as people rather than just home loan customers. You stand above the rest!

From the owner: Randy Keller is your premier mortgage expert located in Santa Rosa, California. He prides himself…read moreon offering some of the most competitive rates nationwide and makes the loan process simple, straightforward and fast for borrowers seeking a mortgage in the Sonoma County area. Whether you are first time home buyer, purchasing your dream home, refinancing an outstanding loan, or consolidating debt, Randy Keller can help you take that first step toward a financial solution. The goal here for Randy Keller is to create lasting relationships with each and every client and to continue providing excellent service for many years to come. Unlike many of the larger nationwide mortgage companies that are out there, all your information will be kept secure and private. Randy Keller's name is trusted throughout the community. To speak directly with Randy, simply give him a call anytime or feel free to utilize any of the interactive tools offered throughout the site!

Just had the pleasure of being assisted by Heather in the Loan Servicing Department - I suffered a…read moretotal loss recently on a vehicle and Heather made the process easy, exuded empathy and stuck with me from start to finish to ensure that my issue was resolved and that I felt supported in the resolution. Thank you so much, Heather, for affirming my pride in being a Redwood Credit Union member.

17 people ahead of me on line. Happens a lot with long lines. My husband who has mobility issues…read morecan't come in anymore because it takes to long need all booths manned to help customers

I would give more than 5 stars if I could!…read more Scott Lawson is an incredible mortgage broker. As a first time home buyer, he made the process so seamless. I had absolutely no idea what the home buying process entailed, and Scott did an amazing job helping me through the entire thing and answering the dozens of questions I would call and ask him almost every day. He was extremely communicative and kept me in the loop which helped ease my nerves, and was always willing to explain everything in an easy way for me to understand. I would highly recommend working with Scott to anyone looking to purchase a home. It was an incredible experience and I feel so lucky to have had him to help through the whole process!

If anyone is looking for a straight killer in the feilds of home loans Scott is your guy!…read more This man worked day and night for me. Met with me at my home at 8 o'clock at night twice. Worked around my schegual. He went to offices of poeple he needed my info from. This man is best described as a Robot working non-stop to get you your loan hitting all targets with precision and accuracy. Thank you for everything Scott

Honestly, the best part of my move to Santa Rosa, was entrusting Otto Kobler and his amazing team…read moreat Summit Funding for "holding my hand" through my first mortgage loan as a newly solo home buyer. 5 stars? Seriously, there aren't enough stars in the night sky that could describe my Gratitude for Otto and Deb!!!! Thank you so very much Stephanie

Otto went above and beyond to help me refinance my San Francisco home, in what was an entirely…read morecomplicated situation. Others would have probably given up, but Otto pressed on until we found a good solution. Thanks Otto, for all your help!

horrible company!!!!!!…read more they are sadly apart of a evil syndicate of brokers and lenders that bottomline are merely in business to make money off of robbing you of your home and equity! they are aligned together to promote predatory lending. yes! the people that would never qualify for a loan, automatically qualify and as soon as you struggle to pay back these high interest loans , you are instantly threatened with foreclosure on your property!!!! run.! run ! run! from this company ! they are only in business to steal your home and rob you of your equity! fix your credit first and trust only reputable companies.... i'm praying this company will go out of business, prior to our big financial collapse !

I am a first time private money lender (investor). The broker who helped me invest in my loan…read moresuggested Redwood Trust Deed Services and I am glad they did. So far, my loan has gone (pretty much) according to plan (no late payments, etc.) but I have had a lot of questions (it is my first time and a relatively large amount of money for me to invest). Corey (who is their loan servicing / investor services guy -- he has a fancy title but that is really his job) has always been super helpful, clear, professional and patient. In our last interaction, he even answered questions for me that I had not yet thought to ask him.

What a wonderful job Steve case from caliber homes and my realtor Ryan (from twin oaks…read morerealty)did.steve service was amazing.heres what we loved about steve. 1.communication(he Always called and updated us in everything.)he's a super reliable person. 2.super professional.(he explains everything before you sign any documents.) 3.super friendly(as a Latino I felt like he was my friend or brother(he helped us a lot through the process.) If you want a good loan officer steve is you're man.super happy with our home. Thanks from. The Gonzalez family.

I am counting the months to refinance! The customer service here is the worst I have ever dealt…read morewith in the past 20 years. Caliber Home Loans prides themselves in how the take care of disabled vets, yet their level of service does not suit mediocrity. Issue: Caliber Home Loans is billing the incorrect amount for in escrow for taxes. NV bills quarterly for taxes. Caliber Home Loans is taking the quarterly payment monthly. So lets say your taxes are $2400 annual, per month that would equal $200 and quarterly $600. Imagine paying your quarterly taxes every month. My actions Contacted reps 3 times over the phone. The gem and pride of Caliber Home Loans, their second rep asked that I contact Caliber Home Loans with respect to my request through the mail. Pretend this is you...overcharged and now asked to communicate through the postal service during a pandemic when money isn't exactly flowing in like a rapid river. So here I am...I've had to send three certified letters asking to drop my taxes from payment because Caliber Home Loans was not "escrowing" the correct amount and the terms for my loan allow me to drop this. First letter went to the customer service address that their wonderful representative provided me. Second & Third letter went to their Customer Service department (again) and their Corporate office for awareness. The letters sent were certified in case I need to battle with the three credit bureaus, I am prepared. How many of you have had to run through this level of effort with a mortgage company? I hope zero - and if you don't go through Caliber Home Loans, you got a better chance of keeping that bad luck out of your court.

Jeanine is the best! There couldn't have been an easier, informative, or blissful home buying…read moreexperience. Me and my husband reached out to Jeanine because I had known she came highly recommended on Facebook by Solano County community pages over the past years and knew she would be our go to mortgage broker when the time came. Thankfully she was easy to book a phone call with, and we started the process right away. We knew nothing about the VA loan when we first started looking into home buying, but Jeanine was so well informed about it that she answered all of our questions with ease. There was never a time we reached out to her that she wasn't readily available via text or phone call, so we highly trusted her to get the job time quickly. Even after closing, she remained in touch and let us know to reach out to her any time with any questions. She really is there for you your whole homebuying experience and after. I highly recommend Jeanine to anyone and everyone!

If I could give Jeanine more than five stars, I would…read more Buying my first home at 63 years old after a lifetime of renting felt exciting, overwhelming, and at times downright terrifying. From the very beginning, Jeanine was so much more than a mortgage broker, she became a trusted guide through every step of the process. No question was ever too small. She patiently explained things I didn't understand, kept me informed every step of the way, and somehow made a very complex process feel manageable and even possible. Whenever a new document, underwriting request, insurance issue, or unexpected question came up, Jeanine was there with calm reassurance, knowledge, and practical solutions. What impressed me most was how deeply she cared. I never felt like just another client. She worked tirelessly behind the scenes, coordinated with my realtor, escrow, insurance broker, and lender, and always had my best interests at heart. I truly not only felt, but knew she was advocating for me throughout the entire process. Thanks to Jeanine, I am now the proud owner of my very first home. Looking back, I honestly don't know how I could have navigated this journey without her expertise, patience, encouragement, and unwavering support. If you're looking for someone who is knowledgeable, responsive, compassionate, and willing to go far above and beyond, I recommend Jeanine without hesitation. She helped make one of the biggest dreams of my life come true, and I will always be grateful.

As a first time homebuyer, I found the process quite stressful at times and so I had a lot of…read morequestions. The first loan person I worked with was not responsive to my questions so I canned him and went with Mari (who was recommended to me by my agent.). Mari was great every step of the way. She promptly and thoroughly responded to all my questions and helped me close on my first home. 5 stars for sure :)

From the owner: Helping people achieve their financial goals and homeownership goals....in English and Spanish!read more