This company was on top of my problem within hrs. They set up a free consultation for me first…read morething that morning! The service technician was very easy to communicate with and has 29 yrs. of experience in the field. Within 1 hr. of his arrival he had asset the problem, gave me an estimate to fix the issue and had it fixed within minutes!! The price was reasonable and I let the "Pro's" handle the rest! I couldn't possibly say enough good things about this Company from beginning to end. They are the BEST at what they do in my opinion! Thanks gyes and gals for the service you provided me. Keep up the Great work

First time using Rooterman of Muncie which was sent by our home warranty company…read more We were very happy with their service. Rooterman showed up at the time scheduled and diagnosed our plumbing drain line problem. They installed a new clean out and jetted the pipe, then showed me the pipes via the camera they use to check everything out in the pipes. I was very happy with their service and highly recommend!

Good pricing and great work. They could be better about answering the phone but they ended up…read morecalling me back after a bit. Would b nice to able to leave a message instead of hoping you'll get a call back. Service and pricing is 5 stars though

Been using Jackson plumbing for 40 years. One time i I used another company (sign in your yard…read morecompany). They came out, snaked the line, broke the tile, collapsed the line and asked for 4700.00$ to repair the line. And, said the pool that has been in place for over 20 years needed to come down for them to repair the line. Said, "no thank you, I will call Jackson". Called Jackson, they repaired the line and left the pool alone for a reasonable price. I have called them numerous times for different properties, and have always felt good about their work, prices and people. They don't fluff or try to sell you anything that isn't about moving water in or out of your home. I WILL ALWAYS CALL JACKSON PLUMBING!!!!

Waited all week for a scheduled "appointment" for an $85 diagnosis today. The "appointment" was an…read moreall-day window. Confirmed the "appointment" this morning and asked for an ETA. They said they'd call 30 minutes before arrival. No call, no show, hottest week a year so far, would give 0/5 stars if possible

I would not even give them a star. Right from the start it's all about the money they're strong in…read moretheir sales I agreed to everything they suggested to the tune of $22,000. Right away the main well pump motor that they installed brand new had a problem with it they had to come back multiple times to fix it I told him I wanted a new one. The plumber that was supervising the job told them in writing that I needed a new pump, they denied it he had to come back repeatedly to make a minor adjustment on the pump he showed me the adjustment barely a quarter turn of a screwdriver so over the weekend it did it again I did what he said adjusted it barely a quarter turn and because of that they canceled my warranty and now they refuse to service me. I don't know the time patience or money to sue them, but I would suggest you go to a different plumber. Oh and by the way they said I needed a new well dug and that was the reason the pump wasn't working. Guess what I got another plumber he put a new pump in I have not had a problem with it since.

Terrible customer service from their front desk person all the way to the owner of the business…read more Our new water heater failed and started leaking. The water heater was under warranty was the good news, however the labor to reinstall the new water heater isn't covered. The front desk person told me that they (Enterprise) have nothing to do concerning the warranty of the water heater, that comes from the manufacturer. So how could we (Enterprise) expect the labor to be covered as well. Hmm, if your product fails that you sell, why would the customer be expected to pay for the installation again....? On top of all of that, the invoice that was emailed to me stated it took 3 hours to install, the installer was at my house for a little over an hour. So either the installer lied about his time or the owner is knowingly padding his invoices. Either way, the owner told us to take our business elsewhere.

Had a plumber out from this company two weeks ago for a plugged toilet that hasn't been flushing…read morewell. He said he "fixed" it by snaking the toilet. Yesterday, the carpet was soaked. The walls are wet. The toilet overflowed. We now have to replace the flooring and walls on one side of the house. It's level 2 or 3 contamination. I called for emergency service, and the phone person was rude and gave no date or time. Let's just say we went with a different company for the cleanup and repairs. Within minutes of the new plumber from a different company looking at the toilet, he said we should have replaced the toilet due to calcium buildup, age, etc.

Get an quote before having this company do any work for you. If you don't, you might be surprised…read moreat the invoice you'll get. I used to use Tomlinson Plumbing, which is now part of the Benjamin Franklin chain. I needed a new garbage disposal. I called Tomlinson and made an appointment. I didn't ask for a quote because previously their prices were fair. This time, I got an invoice from Benjamin Franklin for $469.61. I called to ask for a price breakdown, parts vs. labor. I was told Benjamin Franklin doesn't do that; they charge a flat rate for the service. The disposal they installed has a list price of $139.00. That means I was charged $330 for an hour or two of labor. Don't use Benjamin Franklin or Tomlinson Plumbing without first getting a quote.

They were quick to respond, show up, and fix my problem. They replaced my sump pump in about half…read morean hour. Everyone I talked to was friendly and they knew what they were doing. Definite recommendation!

Long story short. Previous owner warned me about my trees and old pipes. Same issue started up…read moreagain this year and i call and ask about the special that's going on. Nathan was called out to my house. He gave me a list of options that would be best. Unfortunately i couldn't afford those options and i didn't get approved for financing. So Nathan gave me a previous option from his list minus the camera and got me taken care of, along with made sure i had the information for the best option to take care of my issue once and for all. Nathan saved the day and kept my wife from removing me from this world! Thanks Nathan!

Honest & frustrated…read more If I could leave 0 stars, I would. I reached out to several other local plumbers first, and while they couldn't get me scheduled until later in the week, they were at least upfront about their availability, so I scheduled appointments with them. I then contacted Mr. Rooter and was told they could come Wednesday. Based on that appointment, I took time off work to be home and available. Then, 1.5 hours before service hours end on the day of the appointment, I get a call saying they need to reschedule. I completely understand that local plumbers are overwhelmed right now with everything going on with the flooding, and I genuinely have compassion for that. But I am overwhelmed too. I have been dealing with not being able to properly use the water in my home since the flood, and I'm trying to get this resolved. What exactly is the point of making an appointment if you can't honor the time you gave the customer? I could have kept my other appointments instead of rearranging my work schedule and losing money to be home for an appointment that ultimately wasn't going to happen. I understand being busy. What I don't understand is confirming an appointment, having someone take time off work to be there, and then canceling it the day of.

I found out my pump was sweating. At first, I was afraid that it was my water heater, but my water…read moreheater was fine. Turned down. It was my pump that was sweating and it needed a blanket every time I would go out to my garage where the pump was I would notice that my throw right in front of my washer and dryer was wet thankfully Chris came out and got it fixed for me and the cost wasn't even that much.

Arrived the day I called and worked to find the problem. Returned next morning to install new…read moresubmersible pump in my well. Satisfied and happy with work, time spent and cost. Great job!